Edit from 09/19/2023 Dumb me figured u give them another chance & went & got some breakfast through the drive-thru & of course the lady made me pull up to the door & they wasn't even busy all u ordered was a smoked sausage biscuits regular hashbrown & a big breakfast sandwich with extra bacon which all should be ready rightaway but no I had to pull up just to get a big breakfast sandwich with untoasted toast wth cant even do that right toast bread this was really the last time for me Jacks is dead to me know Friendly staff and tasty but don't think they make the burgers fresh mine was cold Edit: Don't go thru the drive-thru here they will mess up your order everytime just sloppy. Dinning in is ok but the drive thru horrible & kinda my fault because I should've checked my order rightaway but me thinking they'll do their job right & trusting them, got me a burger I order with no pickles, completely plain just patties & cheese & the apple pie wasn't in the bag at all. I been trying to get in contact with them thru the survey thru email no response so here is my updated review & I won't be back at all!

Just left after waiting over 5 minutes at drive thru. She asked could I take your order, then said just a minute. We waited and waited and waited, other cars behind us started leaving, so we left also. They were not busy at all so no reason for the poor no service. We have a 3 hour drive ahead of us

I ordered a 12 piece chicken strip meal and they counted those little pieces of fried chicken as strips. Paid $16.00 for this there was actually only 7 strips and the rest were hard crusty pieces.

Food was like it had been under the heat lamp way too long! Our bun was hard, the burgers were dry, the fries were not fresh nor salted. I used to love jacks but it has gone downhill so badly my husband and I decided we probably won't be back.

The lady named Tab at the drive-thru speakee was extremely impatient and rude to my friend, who was trying to read the menu and order for us. Once at the window, her rudeness continued. They were not busy at all, so there was absolutely no need to rush us or be that rude to customers.

Drive-through Fast, Friendly and Accurate. Answered my questions about Available Selections, making my Choice easy. My burger (Little Jack) and fries were hot and fresh (very tasty), and my drink was just as I requested.

I got to have breakfast but a white woman treated me very badly for being Hispanic. I felt bad about that because she was very kind to other people.

Went to the drive thru to order 2 tender meals, tenders were good but fries weren’t cooked all the way nor were they seasoned. Past couple times I’ve ordered from here, there’s been something wrong. This place use to be good but it’s went down hill over the past years.