Airport transfer I ordered the day before never arrived. Tour company was not responsive as to whether transfer was arriving or not. In either case I had to leave and scramble to find a taxi to make it to my flight. Don’t book with this agency if you want to make it to your flight in a timely fashion

We took a 4 day combination tour. The price was very good. The coordination of some of the meal stops could have been a little better. Also, be aware almost all tours are in Spanish only. A good value for seeing a lot of Chiapas.

The cheapest place to book tours in San Cristobal for exactly the same experience. We booked the canyon tour and it was excellent from start to finish: the driver was great, we got exactly the right amount of time everywhere and the whole experience was wonderful. The driver and boat captain didn't speak English but if you have even a little Spanish, you'll be fine. Incredible value for money, we loved it.

After reading a lot of reviews here, we were a bit gun shy to take a Palenque/Misol Ha/Agua Azul tour with this company. Thankfully, it went great. Yes, the distance and neverending topes on the road were quite exhausting, but we were fully prepared for that. And Palenque, Misol ha and Agua Azul were absolutely worth the effort. Our driver was extremely accommodating, professional and helpful. Everyone in the bus spoke Spanish at different levels and none had any problems. Though on the way back we were all supposed to be dropped off at Zocalo, our driver took everyone to their respective hotels. Given it was almost midnight and after 5.5 hours bumpy ride, this sign of courtesy and consideration was very much appreciate by all of us. Thank you.

We booked a daytrip to Palenque and were told to be at the central place at 3:30 am. They refused to pick us up at our place because it was too far from the center. Nobody showed up until 3:55 am, they didn't answer our calls and didn't call us even though they had our phone number for such cases. We were waiting for more than 40min at 6°. When the driver finally showed up he just said "there are more hotels"

We did two tours with Jalapeno, which offer their tours at a lower cost than most. We went to Zinacantan and Chamula: Great tour guide and lovely experience. We also went to Sumidero Canyon: In this case, the tour guide spoke no English at all, which was okay, as their was less cultural significance, but still a little disappointing. Overall, very good experience.

This agency offered me the cheapest price for tours in town, so I did the Chiflon & Montebello and Sumidoro Canyon tour with them. Both were great experiences! Professional and timely service, no pressure, the time was enough to have a good experience (maybe half a hour more at Chiflon would be perfect). Umberto has been great, kind and chill. Eric has shared with us a lot of interesting information but was anxious about time and what people do (btw if you don't go for the optional boat activity at Montebello, I recommend to have a little hike at the mirador closeby, it's a ~30 min super easy walk for an amazing view!)

Let's start with the fact that the lady who sold us the canion s. tour didn't speak English and couldn't answer very basic questions. The guide during the trip also did not speak English and at the end he was offended that we did not want to give him a tip. when I didn't understand even a word of what he was saying. Other participants explained to me where and what time the meeting was after the lunch break. The last seats in the bus are for 3 people, the agency pushes 4 people there for a few hours of driving, it is very cramped and not comfortable. It shakes terribly there and all 4 of us there was extremely not good.The viewpoints (2) and the boat trip were great.

This is for the Sumedero canyon trip. Good value overall. The driver does not speak any English but we knew that before booking. He speaks slowly and clearly so it was a good chance to practice and you could get a gist of what was said. The tour itself was nice, a bit more time driving on the road than I would have liked. Knocking off one star due to the boat ride itself. Once in the boat(with a different person than the shuttle driver)you are taken to a floating shop where people can purchase snacks and drinks. A waste of 15 minutes in my mind. The captain also stops on the water near the end and you are guilted into tipping. Would have been fine if we got something out of the tour but this guide was talking way too fast and the majority of the patrons got nothing out of the explanations. Again for 400 pesos it's not bad, but if you are looking for an English speaking tour, go else where.

Saw some negative reviews of this place, but our experience was perfect. Left and got back on time. Friendly and safe bus driver. The canyon boat ride was incredible. Excellent value for money. Only possible downside was the bus driver and boat driver both didn't speak much English, however the bus driver made sure to come round to all non Spanish speaking customers with Google translate to let us know anything important, such as where and when to meet for the drive back.

Fantastic trip to the Sumidero Canyon. We were a little nervous as saw some bad reviews, but we had no problems in the slightest. Picked up on time, great driver, fantastic tour and transport home was good. Plus all for a very good price. I would highly recommend this trip.

Best price we found to go to the “Cañón del Sumidero” from SCLC. Everything went smoothly and on time on the tour. I recommend their services :)

Not very pleasant experience for us. We took a tour to Palenque and were sat at the very last row of the minibus which firstly has very uncomfortable seats (different from the rest of the bus) and secondly is behind the back wheels - there are so many car stoppers on the way that the back of the car is jumping enormously. I feel like that provides different level of service for people who bought the same tour for the same price. The tour itself is good, giving you 1,5 hours at agua azul, 1 hoyuelos at misol ha and 2 hours at ZA. I’d say that during the rain season you need less time at agua azul and more time in misol ha as the first waterfall is not very swimmable. Also 2 hours is very short for ZA, we didn’t make it to the museum. The driver was very nice overall but didn’t speak any English. Consider grabbing your own food unless you wanna have breakfast at a very random cafe in the middle of nowhere almost 2 hours before the first stop. Otisa and Jalapeño tours are apparently the same organization. I inquired both of them online about the price and both quoted me more expensive than I actually paid at the shop.

We used Jalapeño tours to do the Palenque tour, leaving at 3.30am and arriving at the first stop at 8.30am. Personally I would say its a good way to see a lot in a short time. There were three stops: Agua Azul, Misol Ha and the third stop which is the ruins. Each stop was wonderful, but by the third the tiredness starts to set in a little. I planned to sleep on the 5 hr bus journey- this was unfortunately impossible. Seats do not recline, there are speed bumps every couple of meters, driver keeps all windows open for ventilation, and music is playing the whole time. Second tricky point was the fact that Jalapeño tours do not and will not speak any other language than Spanish, which is fine - their country, their right. This did however lead to confusion regarding getting picked up at the end of the ruins activity. The ruins tour guide was only speaking in Spanish and so we decided to make our own way around the site (standing around in the heat for 20 mins at a time not understanding gets tiring really quickly). We eventually circled back around to the entrance and waited to get picked up. The bus was in fact waiting 3 km down the road, for a reason that we still do not understand. (Our theory is that the tour guide took the group a different way out, but they forgot to communicate that with us?) They eventually came to pick us up, driver was not pleased. 🤷‍♀️ We arranged to be left in Palenque and to be picked up for the return journey 2 days later. They were happy to arrange this and I would say its worth organising your time this way. To do two 5hour journeys in one day that are so uncomfortable is... unnecessary. 3/5 for the discomfort of the van and for the unapologetic lack of linguistic accommodation. (Gestures would work just fine!) I would still say this is the better way of seeing Palenque.

Very pleased. We took the tour of Zinacantan and Chamula ($210 per person and well worth it). The guide spoke excellent English and was very knowledgeable about the local culture. We also appreciated that he had some very interesting commentary about Mexico, the position of native people, the current challenges the country faces, etc. The tour was very well organized and executed. Would happily return to take another tour from Jalapeno.