Very friendly service and extensive explanation about the city of Ghent. People took their time to speak to us despite a long line of people waiting. Where the tourist information office is now housed, the fish market was finally housed on Sint-Veerleplein in 1689. The baroque gate building was built on that occasion. The facade was richly decorated with sculpture, with allegorical representations of the sea and water gods and goddesses. At the very top was a large statue of the sea god Neptune. In 1872 the gatehouse was destroyed by fire, destroying all sculptures. The new images on either side of the central part were conceived as representations of the Leie and the Scheldt, the two rivers in Ghent. The new Neptune points explicitly to the fish market, where his "gifts" were displayed. The fishmongers' guild had their meeting room on the floor of the gatehouse. The lanterns on Sint-Veerleplein are connected to the maternity units of the city of Ghent. Every time the light flashes slowly, a child is born. Garutti's work on Sint - Veerleplein is a reflection on the history of the Gravensteen and Sint-Veerleplein as a location of executions and therefore of death. Now it is the location of the birth, the new life.

Pleasant, helpful staff ready to give you a hand on what to see and do in the city. We purchased a 72 hour city card and learned what was open and what wasn't during our time there.

Nice place. Visually, the old town is somehow “Harry Potter” like. Strong houses, nice atmosphere.

Cool building and love the canon from Duke of Burgundy

They were so patient to investigate my situation and give useful advice for me

Helpful staff, lots of free brochures, maps, etc. Rather unhelpful interactive computer system. There did not appear to be any toilets nearby (despite what Google Maps suggested) EDIT: I now see from Google Streetview where the toilets are. But the fact that I managed to miss them, despite looking, is because there seem to be no signposts or directions from the Tourist Centre.

The person who attended to me, helped me to better experience the city by explaining about the Ghent's unique place in history, and further stirred in me a clear interest to thoroughly engage with and enjoy being in the city! I highly recommend visiting this official information center before you draw out your plans for investigating this amazing heritage city.

Coming from Asia, we only had a few days in Gent on our itinerary and also wanted to visit Flanders Fields,but there weren't any tours originating from Gent. The staff at the Info Center were extremely helpful and called their Ypres/Ieper counterpart to get details on what tours were available the next day, and even which train we should take to get there on time (which was super early!). They even called up the tour operator later on after we had booked online to confirm they had received our booking for the next day. Thank you!

Nice building with friendly staff and good information.

Friendly and correct information

Nice tourist office. Free city maps of Ghent.

A very nice building for a tourist information site. I noticed this first while on a boat trip. I went there to check it out.

Super helpful staff. We recommend getting the city card, includes lots of attractions and travel

The employee who helped us was very friendly, helpful and knowledgeable

Having grumbled about the dark and unfriendly TIC in Dieppe, I feel I must praise this excellent office in Ghent. They clearly explained the (essential) Visit Gent pass, and had some tips on how we could see the (essential) Hotel d'Hane-Steenhuyse before activating the card. Lovely building with a great view of the water. Exactly what we wanted.

It was fantastic, Elise helped us a lot, was super nice and enthusiastic!we were there just one afternoon, but with all the tips she gave us we definitely made the most of our trip!you can find loads of maps in different languages...highly recommend!!

Very helpful staff but actual place is a bit of a pain to find

Very good advice in German. Friendly and helpful.

very friendly welcome, lots of staff, good information

Very helpful and cheerful people. Top notch info and even played along with the children craziness.

Easy to find, they speak English and have free info packets on just about everything Gent!

Very helpful

These people are really professional, kind, knowledgeable and proud about this beautiful historic city.

Great thorough information from the staff members, complete with maps and guides, thanks a lot

A nice tourist information centre next to the river. High tech projector projecting images on table and staff were also very friendly. One of the nicest and comfortable tourist info centre I have been too. The view of the river was awesome!

The lady was very nice and her english was quite good. She showed me a app called "De Lijn" which is the easiest and cheap way to travel in Ghent by tram and bus. Very quick and good info service.

tourist information staff in Gentse are very friendly and helpful.. we have so much fun and our friends from around the world enjoyed it too.. 😊 🙂

Just behind the castle, in a corner. Had to go between cafes' tables to get to the entrance. There were two staff, but didn't really have to ask for anything, as there was plenty of material, available in different languages, easily accessible. Got the usual city map and other interesting leaflets on the city and the region, too.

Ghent is a port city in northwest Belgium, at the confluence of the Leie and Scheldt rivers. During the Middle Ages it was a prominent city-state. Today it’s a university town and cultural hub. Its pedestrianized center is known for medieval architecture such as 12th-century Gravensteen castle and the Graslei, a row of guildhalls beside the Leie river harbor.

They are very helpful, they do need more staff

Staff are helpful. Free guide booklets available which are useful.

Very helpfull and precise . Thank you guys

I find any excuse to drop in again. This place is a real marvel. The way they guide you through a very special city is astonishing. Just go to the building to discover the site and the sight. My last visit here gave me precious informations about 't Kuipke, the Wintercircus, the Boekentoren and the Muide. On the same square, just before the entrance of Visit Gent, there are also free public toilets. Would you like to look up for yourself some information on the internet? There are a few computers free to use.

Very helpful tourist office

Visiting Gent for the first time, we stopped by the Tourist info to get armed with hard copy maps and city guide. We received fast, useful and honest guidance, that fitted our profile - two adults and two kids age five and eight. We and especially the kids, enjoyed the treasure hunt with Fosfor, the dragon. It is a very good way to initiate your stay as it got us past the most important sites - all in one afternoon. Afterwards the kids could easier pick out which sites to explore more closely. The following days. It was highly appreciated that there was an actual little gift to get upon completion that served as a little souvenir. Very good team Gent! Thank you for your service! It really gave us a better start to our stay!

I’ve been here with my family a few days ago and the guy at the front desk was super nice and prepared. He helped us choosing a suitable tour around the town to see all the major sights in just one day. The place itself was also very well equipped to help tourists like us to find places to eat, attractions, etc. The location was also very beautiful. 5/5 ⭐️! Grazie! 🇮🇹