Featured Reviews


Frequently mentioned in reviews: apartment (11) elevator (9) nice (7) Smartflats (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Maximilian S. 1 year ago on Google • 29 reviews
    1. The elevator did not work for four days [from Thursday to Monday]. The elevator stopped again working, which forced us to leave earlier and rend a room in another hotel. My wife and I have disabilities, and the stairs were simply too steep to climb. 2. On arrival the room had not been cleaned yet; and when it was cleaned, it was done too swiftly. One could not walk barefooted, for one’s feet would become black. 3. The safe did not work 4. The TV was unplugged, and we required help to connect it. 5. When after midnight, unknown individuals rang our doorbell repeatedly, we called security, but no answer.
    1 person found this review helpful 👍

  • 4/5 Luis R. 4 years ago on Google • 36 reviews
    The flat it’s pretty well located and the conditions are really good. You can easily walk to some attractions and main squares, take the subway really close or take an Uber which will be cheap considering the central location. The view from the balcony is very cosmopolitan and the staff was really friendly and helpful. However, the front door’s code changed and we weren’t notified which made us wait in the rain to get the situation solved, hence the 4 stars.

  • 1/5 Lawrence H. 6 months ago on Google • 31 reviews
    Absolutely garbage apartment, very spacious but nothing works, including elevator (they expect people to take stairs up 5 floors with luggage), bathroom and hallway lights, heating/cooling. In addition, cleanliness is nonexistent, with leftover hair, dirt, etc in various rooms. Toiletries lacking, no shampoo, etc. Located directly above a nightclub so don't expect to sleep. Customer service is often non responsive and when they are they try their very best to be as unhelpful as possible. Not even worth half of what was paid, avoid at all costs.

  • 1/5 Mateus A. 6 months ago on Google • 22 reviews
    The elevator didn’t work, they sell with elevator. The elevator is in maintenance since 22.may.2023

  • 2/5 Nicolas K. 3 years ago on Google • 7 reviews
    We Tried two places here... 701 is still "fresh" highly recommend it... while its in a good shape... for any other appartement read bellow ... Beware !!! These are more looking like party house then nice cosy stay locations. Curtains falling... Strong cigarette smell... Broken chair... Many broken lights... Minimalistic cooking... made to warm up take away or pizza... Be woken up by parties in the building... Wake up to vomit in the staircase... Its extremly sad these places must have looked nice on day... The only answer provided is 'open the windows'... if you are looking to party, this is your spot.... all others... strongly advise to move along to something else. Beware of terrible service... 24H... call very hard to reach... even when the evelvator breaks downs. Will only talk by email...

  • 1/5 Mae M. 5 months ago on Google • 7 reviews
    Smartflats posted misleading information and pictures. I would play it safe and book a hotel or Airbnb. Our experience: we booked Smartflats apartment L42 with 3 bedrooms through Expedia; we didn’t know until we received check in details, but it is in the 7th floor of the building. After a full day of traveling to get to Brussels, we got to the building with our 3 kids and our luggage, and the elevator does not work. We contact the management through WhatsApp. They took their time to answer. We bring our stuff up the 7 flights of stairs. We enter the apartment. The listing pictures are misleading to say the least. The rooms are bare without any decoration except for one that has a painting, the sofas have nasty stains on them, the terrace has a nice table but all the sofas are either missing the cushions to sit in or these are torn and dirty. The apartment walls need a repaint job and the shower curtain needs replacement. The apartment smells dusty. Management answers about elevator. They said it has been broken for a while and that it says so in the description. In Expedia, under the accessibility tab, it says the top floors are reachable only by stairs, not that there is no working elevator for a 7 floor walk up. Anyway, not sure how we would know the apartment was in the 7th floor to begin with at the time of booking. We ask for a refund. We let Smartflats know we are not staying in the apartment in this condition. We move to the nice hotel across the road for all our stay. Smartflats asks for pictures. We send them pictures. No answer. We explain Expedia what happened, send them the pictures, and ask for a refund. After a few days of waiting, they write us that they couldn’t get in contact with Smartflats and so they can’t give us a refund.

  • 4/5 Lili 4 years ago on Google
    Great apartments - big. Could be a bit cleaner.

  • 4/5 Patrick L. 4 years ago on Google
    Great idea clean and friendly comfortable bed

  • 5/5 Melih Y. 4 years ago on Google
    A clean, modern and very comfortable apartment in the very center of Brussels.

  • 5/5 JVNJT M. 1 year ago on Google
    It was very nice place with a good design and appliances.

  • 4/5 saad a. 1 year ago on Google
    It was a comfort place but something wrong in its electric

  • 5/5 Fahad a. 1 year ago on Google
    Nice flat

  • 2/5 Rod M. 1 year ago on Google
    Did another review of this, terrible service, really poorly finished room but in a great place.

  • 5/5 Zoltán S. 1 year ago on Google
    Our favorite place to stay in Brussels.

  • 3/5 Alexandru I. 5 years ago on Google
    Great rooms with modern design, a wonderful terrace with nice panorama, but the heating system doesn'n work.

  • 1/5 Marcel 3 years ago on Google
    Cancelled reservation for one of their appartments in Brussel due to covid. No refund so far! Be very very cautious when booking with them as you might end up paying even though there is supposed to be a free refund.

  • 1/5 Amy C. 5 months ago on Google • 3 reviews
    Unfortunately, my experience was awful. Elevator was broken, had to carry heavy luggage 5 floors. Smell in the apartment was of mold and humidity. No electricity in the bathroom, I managed to put a small lamp and the light showed the sink full of beard hair. So, even if location is good, I would never choose to stay here again!

  • 4/5 Diogo Alexandre Pereira F. 2 years ago on Google
    Super nice apartment / penthouse with a beautiful view. We had an amazing stay at Smartflats. Everything was clean when we arrived. No remarks regarding the apartment.


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