1/5 Mae M. 5 months ago on Google • 7 reviews
Smartflats
posted
misleading
information
and
pictures.
I
would
play
it
safe
and
book
a
hotel
or
Airbnb.
Our
experience:
we
booked
Smartflats
apartment
L42
with
3
bedrooms
through
Expedia;
we
didn’t
know
until
we
received
check
in
details,
but
it
is
in
the
7th
floor
of
the
building.
After
a
full
day
of
traveling
to
get
to
Brussels,
we
got
to
the
building
with
our
3
kids
and
our
luggage,
and
the
elevator
does
not
work.
We
contact
the
management
through
WhatsApp.
They
took
their
time
to
answer.
We
bring
our
stuff
up
the
7
flights
of
stairs.
We
enter
the
apartment.
The
listing
pictures
are
misleading
to
say
the
least.
The
rooms
are
bare
without
any
decoration
except
for
one
that
has
a
painting,
the
sofas
have
nasty
stains
on
them,
the
terrace
has
a
nice
table
but
all
the
sofas
are
either
missing
the
cushions
to
sit
in
or
these
are
torn
and
dirty.
The
apartment
walls
need
a
repaint
job
and
the
shower
curtain
needs
replacement.
The
apartment
smells
dusty.
Management
answers
about
elevator.
They
said
it
has
been
broken
for
a
while
and
that
it
says
so
in
the
description.
In
Expedia,
under
the
accessibility
tab,
it
says
the
top
floors
are
reachable
only
by
stairs,
not
that
there
is
no
working
elevator
for
a
7
floor
walk
up.
Anyway,
not
sure
how
we
would
know
the
apartment
was
in
the
7th
floor
to
begin
with
at
the
time
of
booking.
We
ask
for
a
refund.
We
let
Smartflats
know
we
are
not
staying
in
the
apartment
in
this
condition.
We
move
to
the
nice
hotel
across
the
road
for
all
our
stay.
Smartflats
asks
for
pictures.
We
send
them
pictures.
No
answer.
We
explain
Expedia
what
happened,
send
them
the
pictures,
and
ask
for
a
refund.
After
a
few
days
of
waiting,
they
write
us
that
they
couldn’t
get
in
contact
with
Smartflats
and
so
they
can’t
give
us
a
refund.