Good for one night close to airport

Absolutely abysmal stay at the Thon Hotel near Brussels Airport. Upon arriving at approximately midnight, there was a queue of people being served, non of which had their problems solved, one gentleman spent a very long time waiting for a taxi, others trying to organise breakfast. When we did eventually check in, we had to pay (if memory serves) €18 for parking, for 9 hours. We were told we could not stay in the carpark past check in, despite the tariff on the barrier stating 24hrs for 18EUR. Then at approximately 1.30AM, whilst my friend and I were undressed in bed trying to sleep, the receptionist let himself into our room without knocking to "check the room was empty" as he believed it to be a spare room. Unbelievable, made me feel UNSAFE to stay in the hotel, very embarrassing to be walked in on whilst in a state of undress. I will NEVER stay at this hotel again, poor value for money, unsafe and insecure where the staff can and will let themselves into your room and disgusting parking charges. Appalling.

Very basic requirements offered but will priced if you just looking for a place to lay your head while in Brussels. The bath and shower are the same unit and not good for elderly to be climbing in our out of. Staff were helpful. Would stay here again for a budget holiday.

Without a doubt, this is the worst hotel I have stayed in 50 years. The rooms are small, airless and dark, the window can only be opened an inch. The sink plug doesn't hold the water, the shower head was cracked, The air conditioning doesn't work properly and normally cuts out within minutes. The room without proper air-conditioning results in sleeping with the window open a jar allowing the invasion of mosquitoes. My body is bitten over. It gets worse as the hotel is next to a building site. Building deliveries take place at 04.00 with forklift truck loudly moving products around, with a reversing sound to let hotel residents know they are around. At 06.00AM the real fun starts when the builders start their day. I have got home tonight exhausted after a week of no sleep. Don't bother unpacking your bag, there is nowhere to store the clothes. Finally, when you arrive, there is a promotional video for Thon hotels, part of this clip is an amazing breakfast, nothing like what is served up in the hotel. The google description advises that there is a French/ Belgium restaurant. In reality, you buy a meal from the fridge and put it in the microwave.

Stuffy and hot, sink blocked, extractor fan didn't work, no easy ventilation (massive window but opens across bed) and coffee machine in room didn't work properly with no instant alternative except tea. Disappointing, even for the price. Staff polite though.

Very nice staff, eager to help. Location good reachable by bus (take care to get a ticket from the correct bus company). Airport nearby. Room ok.

It’s not so bad hotel but attention there is parking place need to pay each day 20 euros then price coming 4 star hotel price

Basic hotel. Low standards for a 4 star hotel, small rooms with no space for storing clothes. Overpriced for what is offered.

The woman on the reception for the nightshift on the 23.02.2023 was absolutely rude, ignorant and very unfriendly. Bad service!

In my book, an airport hotel is either within walking distance of the airport terminal or it has a free airport shuttle. Neither is the case for the Thon Hotel Brussels Airport. I called the reception when I arrived at Brussels airport, and the receptionist told me that I could go to the hotel either by taking a taxi for € 15 (about 10 mins.), taking the train or taking a bus (20-25 mins.). In order to avoid false advertising, the word "Airport" should be removed from name of the hotel. The hotel itself and its rooms are lifeless, outdated, and leaning towards the grim portion of the spectrum. Considering its facilities as an airport hotel (far away from the airport and without an airport shuttle) and its depressive interior, my rating of the Thon Hotel Brussels Airport is "overpriced".

Reasonable budget hotel with welcoming staff but expensive parking (€20) and non-functioning room air conditioning; it blows air, but not cooled air... not great with 28°+ outside temperatures. Self service breakfast was simple but ideal for a healthy start to the day.

Hotel was decently priced and decent location. Took me 6 minutes to walk to the nearby train station. They need to clean their curtains though. There was a strong dust smell when entering my room that caused me to have allergy problems. The soundproofing between rooms is not very good, I could hear my neighbor’s TV Missing basic amenities that other hotels have like lotion in the room. My soap bottle was empty the entire stay and was never refilled.

The room is ok, but in the bathroom the space of the toilet seat is very small. My husband is tall and it was uncomfortable to him. The crew was super nice. It's very far from the city center and it's around 10min by foot from the train station, what at night after walking the whole day, it was very far. Uber in the city is expensive, so if you're in vacation and will spend a big part of your time visiting touristic points, I suggest try another hotel.

I found the double bedroom extremely small, it was pretty much just the bed area and the bathroom. The location was very far from brussels, we always had to take 2 trains or buses. The staff was satisfactory. The best thing was that there was a section with pre-made food that you could heat up and take to your room.

I would like to make the following complaint: My room, especially the bathroom, smells really bad. A disgusting smell comes out of the sink for more than flushing. I have asked to change the room but they have answered that there are none available, that the hotel is full. I can understand that there are no rooms, what I cannot understand is that you offer rooms with such problems. It is unacceptable. No-one from the hotel has bothered to check what I was saying and you have not given me any solution. Probably it is because you are aware it smells bad. I will discuss it with my company so that it does not send any more employees here.

The air conditioning is a central one not individual unit, just have the local control, aw that turns off in the middle of the night so if you have problems sleeping because of temperature they will remain. Shower water pressure is horrible and annoying. The beds are OK. Service is ok.

It's impossible to get a good night's sleep. The noises of the cleaning staff and the tools of the service staff are incessant. The noise from the corridor is as loud as if the door were open. And work was being done in the room next to me. Disappointing.

A good neat and clean room with most of the necessities, a gym and nice green landscape, a few meters walking distance to the bus stop and 10 minutes walk to the train station, last but not least my stay was worthy enough here.

Worst hotel ever. Nothing is working in the room. No heater. We hear all kind of noises. Over-priced for such poor quality Poor service.

I only leave bad reviews if it is a really horrible stay. This was horrible. Couldn’t sleep at all, bothered by bugs during all night. Air conditioning does not work, TV didn’t work and the shower either, not pressure at all, only could shower with a drop of water 💧. We spoke in the morning and they’ve changed us to another room. I kindly asked for an extra pillow as the pillows they offer are small size ( the ones we use in a sofa ) , the female receptionist from Saturday 30th night (22hs) , I do not know her name, wasn’t helpful at all, had an attitude giving a face when I asked, she was annoyed by me asking for a pillow . She said there were no pillows left. I believe either is a lie or is a shame for a hotel where you pay this much to not have extra pillows. I do not recommend this hotel at all. They charge you for parking, it’s not close from airport and for sure not close from the city centre. Service is not good either.

Clean rooms, nice breakfast. Bathroom have seen better days, there are fungus on silicone around bathtub which also has some small damages. Bed is good and hard, pillows are 2big for my taste. Room doors make high level noise when you or someone closes so it will wake you up in the morning.

Basic airport Hotel, nothing to do in the area. Staff is very friendly and that's the biggest selling point of the hotel. They are genuinely friendly. The room is small and the bathroom very, very outdated. Takes you back to the '80s. The mini fridge cools pretty well and beds are comfy. Would come back just for the staff if there is a substantial price difference with the more upscale airport hotels

Staff was very friendly and welcomed despite I arrived after midnight. The first nice surprise to me was the little muffins in a basket at the reception desk. The second was the already warm room when I entered into it in the late night after I arrived. The hotel offers a wide range of delicious breakfast including sausage & eggs, croissant, jam, marmalade, cold meet and Goffri of course. :) The breakfast hall and reception area is spacious. The hotel room was also comfortable and clean. It also looked bright and newly painted. I really liked the little and useful extras what made you feel more welcomed. From the complimentary bottle of water in the fridge to the umbrella in the room for free of use during my stay all added that little extra thing what makes you happy and usually 3 star hotels don't offer. The hotel also offered a 5 euro voucher what you could spend in the bar or donate to one of the three charities the hotel chose. I have never seen this before in any of the hotels I already stayed. The big screen in the reception area showing the departure time of flights from Brussels Airport was also a useful but surprising plus. I have already been to many hotels in Europe even in Brussel and this is one of the top and highly recommended hotels by me. I will surely stay again here at my next visit.

Modern hotel with high tech facilities. Rooms adequate for overnight stay. Hot breakfast would be a good idea, continental breakfast a bit limited.

For a budget hotel I found this very good. Bed was comfortable and the shower was very good, thibgs I look for most when working away from home. Food in restaurant was very good quality, if the choice was limited. Nice buffet breakfast too. For the price, I recommend this hotel and would stay again.

Nice, cozy Hotel. Near to the airport. Polite staff. Really convenient that they offer shuttle to/and from the airport. Nice breakfast buffet.

Hotel is close to the airport and can be noisy. Rooms require the repair badly. Breakfast is acceptable. Shuttle bus goes only in the morning and evening. In case you arrive during a day or at night no chance to get there :(

Ok for one night. Hard beds and generally a bit after it's best days. Breakfast buffet with the most important things like scrambled eggs, sausages, yogurt, fresh fruits, bread etc.

I needed hot food and a warm bed due to an overnight flight layover and chose this hotel because of its proximity to the airport and the price. What a terrible mistake it was to book this hotel without first reading the reviews because my same complaints have been voiced by others, months and years before my own stay, so don't be fooled by corporate responses to reviews because NOTHING has changed! I took a cab from the airport to the hotel. There is a sentry-type gate that blocks vehicles from entering the parking lot so I had to drag my luggage from the vehicle rotunda, crawl under the vehicle barrier and across the hotel parking lot. Apparently, guests arriving from the shuttle bus had to do the same thing. I arrived at the hotel shortly before nine. The clerk was curt (no greeting, no smile, no welcoming sentiment) and did not tolerate anything that might seem to push him to work a bit. I arrived in my room to a cold breeze (late October) and immediately tried to fix the temperature in the room to no avail. Terribly hungry, I perused the menu on the desk. I called the clerk and asked him about ordering room service (there was no information about how to order from the menu). Disgusted, he said they didn't do room service that I would have to eat IN the hotel restaurant - okay, I'll do that, then he says it's too late, they are closing soon. I said can I order to go and eat it in my room then he said there's no time, they're closing in five minutes (even though the website reflected a restaurant closing time that was a least an hour and 30 minutes later) he told me to order take-out. Fine. Then, I told him it was cold in the room and turning up the heater was not working. He said he would fix the temperature from the desk. After I hung-up, cold air immediately blasted from the vent. I waited several minutes then tried to turn the heater up again but still cold air. I called the desk and told him the heater was blowing out cold air, he said I shouldn't have touched it. He'll fix it again but don't touch it. He said if you turn it all the way up it is just not going to cooperate. I apologized profusely as he fussed. He said call him back in five minutes if it doesn't get warm. So I called him back, apologized, but the air is still cold. They gave me a different room. That room was freezing cold, too. In addition, cold air was blowing in from cracks around the window and despite having a double bed, it had a cot-sized sheet-covered, thin duvet that would not be able to keep me warm. I called the desk and told him the heater did not work in that room either. He said he checked the temperature of my room and it said 23 degrees. He also said that he and a colleague had gone to my previous room and THEY felt fine in there. If I was cold, I could have that room back. I said no, I'll just check-out and go somewhere else. He said he would not credit my card back. I asked if there was someone else I could speak to. He said you're American, I know because I looked you up to see and you American's always want to speak to the manager. (So that implied that people are constantly dissatisfied with this hotel and (American's) want to speak to the manger AND that other foreigners are dissatisfied as well, they just don't request the manager). *It is VERY important to note that this hotel staff member accessed PERSONAL guest information just to satisfy his own little bias and prejudices. There is NO excuse for him looking at my personal information. NONE! He should be reprimanded or fired for that! Anyway, I figured, Fine. I gathered my belongings anyway and fled the hotel (like Tina Turner leaving Ike) barely two hours after checking in. I walked across the parking lot to the Penta Hotel where the only clerk available was a very welcoming fellow despite being the clerk, bar tender and maintenance worker all-in-one.

I was not very impressed with this hotel. It was okay, but not what I expected based on how much it cost. The location was good. The room was a bit smaller than I would have liked. I was disappointed they didn't tell me the breakfast cost before I started eating. It wasn't a bad hotel, but not the value I expected in service or accommodations. Maybe with proper expectations, I would have been less disappointed.

Ok for the price. Breakfast ok, too. Rooms are insulated very well, the inner doors are not😀 Good for business trips or pre holiday nights.

Thon Hotel Brussels Airport is a fantastic host and a smooth partnership with the Tomorrowland Global Journey package that we had purchased. It is only less than a 10 minute drive from Brussels Airport and if you use the official T license plate taxis that are waiting for you in front of the arrival hall, this will only cost you €15. You can also book the taxi for the airport when you depart from the hotel for the same price and this is worth doing because unlicensed taxis in Belgium are well known for ripping customers off. I had been dealing with a lady named Lydia with various questions and she had always been efficient, helpful and understanding and a pleasure to deal with. All the staff here are friendly and this hotel is really kept clean and our room had been serviced for the weekend we were here. Breakfast had plenty of choice and it catered for those that looked for a cold breakfast and for those that prefer a hot one so there is plenty of choice for everyone. There was a friendly atmosphere here and considering that it hosted plenty of people for the Tomorrowland festival, it was really calm and not noisy after everyone arrived back. Global Journey had a host at a desk in the lobby so there was always someone there to assist with the shuttles to and from the festival site and they even made sure people had a bottle of water for the bus journey. The hotel room we stayed in was 204 and it wasn't a problem for us. We were literally only there each night to sleep and we were gone everyday from 12pm and not back until 2am so it served its purpose for us. There is a supermarket in Diegem called Carrefour Express and that is only a 10 minute walk from the hotel and it is worth stocking up on drinks and the hotel has a mini fridge for storing drinks and bits you may need kept at a preferred temperature. The train station is an 8 minute walk from the hotel at most and we know this because we timed it :) When we come back to Tomorrowland we will be staying here again.

Very good hotel. Good service.

This is an ok hotel to stay in while travelling. Surroundings aren't great as it is situated close to the airport. Rooms are tiny, but clean and well maintained. Main drawbacks are that the air-conditioning is not working as expected (put it at 16 degrees and not much more happens compared to 20 degrees) and the curtains are not blackout ones which means you have a good chance to wake up at the same time the sun does...

Decent hotel. It is pretty much a typical airport hotel - not much around the area, but more than enough if you need a place to stay the night before traveling out from BRU. It has a free airport shuttle service which is extremely convenient. It is also not far from the train station (maybe a 15 minute walk) so you can get to city center pretty easily. Not many amenities but once again, for the price, it's not bad.

BEWARE HOTEL SHUTTLE - the lady at the front desk called a shuttle for us. When they were off the phone we were told that because it was already picking someone else up, we could split the fare with them. Before the shuttle showed up, we paid our half of the fare. After dropping us off we were harassed for an additional 15€. The guy was very rude. Would rather take the bus

Easy with quick food but quality of food is not high

Short distance from airport nice atmosphere. Food was good though it was pre-made and you warmed it up. Nice place for a layover! Recommend it!!