Ticketmaster is almost a scam. They do everything to overcharge you. They handled the cancellations and reschedules of the events caused by covid in a very bad way. They are not made for fans, they are made for rich people who don't mind the price of the ticket and don't mind if they lose their ticket. This company is a shame.

DO NOT USE THIS COMPANY - they are terrible! They bury complete exclusion of any sort of responsibility for sound customer service in their fine print. Read it very carefully. Recently, I paid 313 Euros for a soccer match that happened a day earlier than the ticket they sold me and they claim it was MY responsibility to confirm the date! Absolutely brutal!

(Translated by Google) Having to justify oneself for a ticket refund request after 2 postponements of shows... Including one where we were warned the day before when on the artist's site, it had been indicated there for 3 days!? Where is the world going? (Original) Devoir se justifier pour une demande de remboursement de tickets après 2 reports de spectacles... Dont un où nous avons été prévenu la veille alors que sur le site de l artiste, il y était indiqué depuis 3 jours !? Ou va le monde ?

Was in line for the coldplay tour 2022, finally get to choose my ticket after 25 minutes. Only to discover that I need to fill in a separate form for a wheelchair ticket and send proof of being disabled. And then get back in line with the form. Never have I had to do this on ticketmaster.nl for any other concert. Couldn't find a phone number to call. Seriously disappointed.

I can't access my tickets for next week, the website is down and my account isn't recognized

I have to create new accounts for different countries for pre-sale tickets / tickets? yeah, no.

Please be aware! Once you bought a parking ticket - extremely expensive btw, 25 € - you can neither resale nor give it back. So this organisation has it easy to make double win. Who likes that??

I'm a frequent concert goer and I'm puzzled we're allowing the monopoly of this unethical and greedy company. Buying any tickets with them is nothing short of an anxiety inducing experience that often ends up in disappointment and frustration. Im currently dealing with a glitch making it almost impossible to pay for tickets on my phone (impossible to buy on my laptops as well). Customer service is useless. Makes you never want to attend any live event. (Let's celebrate venues that still manage to avoid their services). I guess the only upside is that unlike in the US our regulations don't allow them dynamic pricing ending in 95k dollar tickets...

I don't understand why in 2023 that kind of archaic management still exist for something so important as concert. I tried 3 times in 6 months to get tickets for concerts and each time, I'm debited then error messages or, even worst, my places were just cancelled with no reasons. I'm not even talking about disastrous after sales service. Having a look at all the previous comments, I see I'm not the only one to be deprived of my concert. For the common good, you should start again from scratch with a new management strategy or just, please, close your company!

Nothing works well, the app is not even avaible in Belgium (except on Apple Store)

I have never experienced such a terrible service... I've bough tickets almost 3 years ago, couldn't use them because of Corona for 2 years, and this year I was told that tickets are already sold out. Although I was receiving e-mails that my tickets will be transferred to 2022 and I don't have to do anything. What a shame! Communiction is completely worthless, only through the site, answers were coming a few days later or never... Complete disappotointment. Will never ever buy any ticket here again and will not advise to anyone.

(Translated by Google) Tickets ordered for an older woman without internet, tickets are only made available 3 days before the event, because of this I don't have time to send them to her (I'm from Hasselt, she from Brussels), refund no longer possible because 72 hours passed (after slow response from customer service!). First and last time at ticketmaster!! (Original) Tickets besteld voor ouder vrouwtje zonder internet, tickets worden pas beschikbaar gemaakt 3 dagen voor het evenement, ik heb hierdoor geen tijd om ze op te sturen naar haar (ik ben van Hasselt, zij van Brussel), terugbetaling niet meer mogelijk omdat 72 uur gepasseerd zijn (na traag antwoord van klantenservice!). Eerste en laatste keer bij ticketmaster!!

after 2 years still no refund. customer service doesn't even want to provide the refundlink and keep spamming you with automated messages when you contact them again. Avoid this company at all cost.

First visit there. They gladly helped me and were natural and kind. The place is peaceful and beautiful as a +

When tickets are sold out and you see a lot of malicious websites still selling tickets for a HUGE amount... Don't bother report it to Ticketmaster... They won't do anything about it, even if you send the link to the websites and a screenshot for the places they are offering, they could easily cancel those tickets (like they mention on their website if you would but more than 4 tickets)... Guess they got they're money... They don't care about the fans at all. Very dissapointed, also very sus... Do they gain something from this?

Avant d'avoir une réponse à un mail, faut être patient et envoyer des rappels... Annoncent qu'un remboursement est possible et puis ce ne l'est pas...

(Translated by Google) What a misery, standing in the queue. Tickets selected. AND NO WAY CAN WE LOG IN! forgot password does not work. creating a new account all already exist so to speak. (Original) Wat een miserie, in de wachtrij gestaan. Tickets geselecteerd. EN OP GEEN ENKELE MANIER KUNNEN WE INLOGGEN! wachtwoord vergeten werkt niet. nieuwe account aanmaken bestaan zogezegd allemaal al.

wat een gedrocht van een website, in de wachtrij gestaan. Tickets geselecteerd. EN OP GEEN ENKELE MANIER KUNNEN WE INLOGGEN! wachtwoord vergeten werkt niet. nieuwe account aanmaken bestaan zogezegd allemaal al. T is te hopen dat jullie failliet gaan met deze service. plaats maken voor competente partijen

Na 2 jaar uitgestelde evenementen, nog steeds geen terugbetaling mogelijk.

(Translated by Google) Had tickets in my shopping cart. Only had to pay, for which I had to log in first. I log in, suddenly thrown all the way back to the beginning where I have to select tickets. Of course all the time reports "that the tickets cannot be found" and therefore no tickets. Thanks for this fantastic user experience. (Original) Had tickets in m'n winkelmand. Moest enkel nog betalen, waarvoor ik eerst moest inloggen. Ik log in, ineens weer helemaal naar het begin gegooid waar ik tickets moet selecteren. Natuurlijk dan heel de tijd meldingen "dat de tickets niet gevonden kunnen worden" en bijgevolg geen tickets. Bedankt voor deze fantastische user experience.

(Translated by Google) Smooth communication and possible to reschedule from our Sunday to Saturday, due to working conditions, subject to payment of €2.5/ticket. (Original) Vlotte communicatie en mogelijk tot herplanning van onze zondag naar zaterdag, door werkomstandigheden, mits betaling van €2,5/ticket.

(Translated by Google) bought ticket for the rally 2020 belgian south, now they had the idea to change everything of codes apparently i had to indicate a pack where i wanted to be at the rally and didn't get a mail back from it, yesterday i got a mail nice in french while I don't speak French !!!!!!conclusion 5 hour ride up and down for nothing thank you Ticketmaster for your bad service hope you are happy with my 40 euros !!!!!!!!!! (Original) ticket aan gekocht voor de rally 2020 belgian south , nu hadden ze het idee om alles te veranderen van codes blijkbaar moest ik een pack aanduiden waar ik wilde Staan op de rally en kreeg geen mail terug ervan , gisteren kreeg ik een mail mooi in het frans terwijl ik geen Frans spreek !!!!!!conclusie ritje van 5 uur op en neer voor niets dankjewel Ticketmaster voor jullie slechte service hopelijk zijn jullie gelukkig met mijn 40 euro !!!!!!!!!!

Arnaqueurs. Concert prévu en octobre 2020, annulé à 2 reprises et reporté en septembre 2022. Pour être rembourser il faut prouver que vous ne pourriez pas être présent sinon c'est nada. A l'avenir je n'achèterais plus jamais le moindre ticket chez ses escrocs. Et si je sais qu'ils ont le monopole des tickets, je préfère ne plus aller à des concerts plutôt que d'enrichir ses voleurs

Mail envoyé aujourd'hui pour un renseignement suite à une annulation Covid à 12:58, à 13:00 je recevais une réponse et une solution. Je souligne l'efficacité du SAV.

avoid if you can. if not - be prepared for the worst.

Good website in general. But when there is an issue, you can not count on them. This is difficult time for this company at the moment I imagine. However if possible I would avoid them in the future.