Bad information and we have to pay for our plane tickets separately!!! Last time at TUI. In addition, no response during our telephone calls to the agency. Delayed return flight we have to take the steps ourselves. Bad information about the hotel and room that does not conform to the information. Goodbye Tui and staff should be trained to give the correct information. Still not refunded for the room after more than a month!!!

(Translated by Google) Simply freezing yesterday's welcome. I admit that we had no precise idea of ​​our destination for the month of August. From there to answer "you have seen the thickness of the catalog, I don't have time to go through it" So we went to another agency. In short, agency to avoid. Quality of welcome, service and sympathy at zero level. (Original) Accueil d'hier simplement glacial. J'avoue que nous n'avions pas d'idée précise de notre destination pour le mois d'août. De là à répondre "vous avez vu l'épaisseur du catalogue, je n'ai pas le temps de le parcourir" Nous sommes donc allés dans une autre agence. Bref, agence à éviter. Qualité d'accueil, de service et sympathie au niveau zéro.

Reservations made professionally with a little extra advice.

(Translated by Google) Like all TUI agencies very friendly and very professional (Original) Comme tous les agences TUI très sympa et très pro

I find this agency very very good They listen to you and help customers perfectly well done

I have just left the agency, today March 25, 2023, where I wanted to pay a deposit for a reservation made by email for my vacation in August. I have NEVER been greeted like this, not a hello: Sit down, then I explain that I am coming to pay a deposit: Do you have a reservation number??? That's the rule, as a matter of security, it's true that it must often happen that people with very bad intentions come and give money for their enemies' vacations, I can understand...I kindly tell her that she could find myself with my name, but nothing to do, this young lady, unpleasant as possible and who would do well to no longer have customer contact, did not even deign to look for my reservation. So, therefore, I conclude that TUI has way too much money and won't take any more, so I will look for another company for my future vacation. Do the same, it’s advice…

We were very poorly received this Saturday, October 15 by the lady in the first office in the agency. Not at all attentive to our requests and unpleasant. I hope she gets commissions on bookings made with her. We booked with another agency where Axelle advised us and took the time to welcome us.

Very disappointed! I went to the agency on Tuesday 08/16 afternoon to receive information about a stay with a small dog. The advisor told me that she will call the relevant department the next day to ensure that the dog will be accepted on the bus for transfer. I received no call the next day. I called the agency and was told that they had not been able to reach the service. I went to the agency on Friday because I had no news. I was told that the service cannot be reached on weekends and that I have to wait until Monday to receive a response. It is Wednesday 24/ 08 and to this day I still have no news from the agency! There is a lack of respect and politeness towards the customer. It would have been nice to at least receive a message to tell me that they were unable to reach the service. It's incredible that the client has to "run after" the agency in order to get an answer. Therefore, I do not recommend this travel agency! It's a shame, because this was the first time I wanted to book my holiday with TUI. After this first bad experience, I have little desire to book my vacation with TUI.

(Translated by Google) Very good agency, well advised, I am sure I will have a good vacation, thank you! (Original) Très bonne agence, bien conseillé, je suis sur que je passerai des bonnes vacances, merci à vous !

(Translated by Google) I booked my vacation yesterday always well received competent staff I have been going there for years (Original) J ai réserve mes vacances hier toujours bien accueilli personnel competent j y vais de puis de annees

(Translated by Google) They are always there to help. (Original) Ils sont toujours là pour aider.

We are always well advised by agents.

Well, not the best advice, it depends on who you find but the old staff gave better advice, more attentive.

Very good experience in the agency, thanks to Houda for his efficiency and kindness! Never been disappointed with Tui.

Worst experience. We booked a hotel in Spain under the advice of the Tui agency. We find ourselves in a bulding hotel lost in the middle of nowhere with a room that smells of bleach, a sea view that has turned into a view of an abandoned building, a buffet that I won't give to my dog, a beach where you have to pay 15 euros to sit. So we got scammed. We therefore booked another hotel 1h30 away by taxi in order to return to civilization. To flee. Go to Booking, it’s still simpler and safer! PS: I add the little sea view.

Michele, and his colleagues are wonderful to work with! Always on top of the travel requirements, bookings and timely communication. They made all the preparation for my past travel needs easy and I have always felt reassured that all was taken care of. Which was the case! As a born globetrotter, I'm totally not used to "organized travels", but TUI Woluwe, totally met my expectations. Very knowledgeable and helpful team, Will undeniably book my next trip here!

(Translated by Google) Very cold reception. The employee who received me yesterday was very unfriendly and directed me to the website because she couldn't find anything for me. I found my trip on my way home to SUNWEB. (Original) Accueil très froid. L'employée qui m'a reçue hier était très antipathique et m'a dirigée vers le site internet car elle ne trouvait rien pour moi. J'ai trouvé mon voyage en rentrant chez moi chez SUNWEB.

Mal accueilli et remballer vite fait bien fait! Alloooo la direction, vous allez vous cracher avec ce personnel 🤭

(Translated by Google) Impeccable trip, precious advice, thank you very much the team! (Original) Voyage impeccable, conseils precieux, merci beaucoup l'équipe !

Michele en zijn collega's zijn geweldig om mee samen te werken! Goede kennis van m'n wensen, boekingen en steeds tijdige communicatie. Ze maakten alle voorbereidingen voor mijn eerdere reis gemakkelijk en ik heb me altijd gerust gevoeld , indien alles geregeld werd. En dat was steeds het geval! Als geboren globetrotter ben ik totaal niet gewend aan "georganiseerde reizen", maar TUI Woluwe voldeed volledig aan mijn verwachtingen. Zeer deskundig en behulpzaam team, Zal ongetwijfeld mijn volgende reis hier boeken!

(Translated by Google) Above all, don't trust Tui. They never pick up the phone, do not answer emails, they make sure not to refund a ticket when I paid for my ticket much more by taking out cancellation insurance. For my part, I would never trust Tui again. I was in Italy with my pregnant wife, all of a sudden she had pain and we had to return urgently to Brussels and for hours I called Tui but no answer when it was an absolute emergency . Until today I have not been contacted by Tui and I went to the office located in Shopping Center Woluwe and they did not help me either. (Original) Ne faites surtout pas confiance à Tui. Ils ne décrochent jamais le téléphone, ne répondent pas aux mails, ils font en sorte de ne pas procéder au remboursement d'un billet alors que j'ai payé mon billet beaucoup plus cher en prenant l'assurance annulation. Pour ma part je ne ferais plus jamais confiance à Tui. J'étais en Italie avec ma femme enceinte, tout d'un coup elle a eu des douleurs et nous étions obliger de rentrer en urgence à Bruxelles et pendant des heures j'ai telephoner Tui mais aucune réponse alors que c'etait une urgence absolue. jusqu'a aujourd'hui je n'ai pas été contacté par Tui et je me suis rendu au bureau situé dans Shopping Center Woluwe et ils ne m'ont pas aider non plus.

(Translated by Google) The collaborator did not offer me anything more than what I find on the application. For me, a pointless trip. (Original) La collaboratrice ne m'a rien propose de plus que ce que je trouve sur l'application. Pour ma part un déplacement inutile.

(Translated by Google) Good information, to the point. Didn't mention discounts expired same night 🙂 (Original) Goede informatie, to the point. Vermeldde niet dat kortingen dezelfde avond verstreken 🙂

(Translated by Google) Not very kind (Original) Pas tres aimable

(Translated by Google) 2 times we have been sent or we have not been asked (Original) 2 fois que l on nous envoi ou on a pas demandé

(Translated by Google) I confirm the comments read here ... I called and she told me to look on the site where everything is. I tell her there is not the date I want... she replies oh yes that's how it is, then you have to travel in summer because in winter there is no choice. I tell him: so people don't travel in winter??? She replies: no, they don't travel! At that moment I understood she didn't want to linger on the phone with me. I said thank you goodbye. I'm going to look for another tour operator ... I wanted December 29 but the internal site tells you that from January 7 (the 2 dates are in winter !!!!) while the operator answered me no one travels in winter, wait for summer !!! 17° in the south of Spain, it's not the Siberian winter, huh... the world is going crazy with the incompetence of such people... (Original) Je confirme les commentaires lues ici ... j'ai appelé et elle me répond de regarder sur le site où tout se trouve . Je lui dis il n'y a pas a la date que je souhaite ... elle me répond ah oui c'est ainsi , il faut alors voyager en été car en hiver il n'y a pas de choix . Je lui dis : alors les gens ne voyagent pas en hiver ??? Elle me répond : non ils ne voyagent pas ! A ce moment la javais compris elle ne voulait pas s'attarder au phone avec moi . Jai dis merci au revoir. Je vais chercher un autre tour operator ... je voulais le 29 décembre mais le site interne t'indique que a partir du 7 janvier ( les 2 dates sont en hiver !!!! ) alors que l'opératrice me répondit personne ne voyage en hiver , attendez l'été !!! 17° au sud de l'Espagne ce n'est pas l'hiver sibérien hein ... le Monde part en sucette avec l'incompétence de tels gens ...

(Translated by Google) We were very poorly received when we had a simple question. (Original) Nous avons été très mal reçus alors que nous avions une simple question.

(Translated by Google) Hello, I visited this agency today. I was particularly disappointed. Indeed I go to the agency to ask for information on a possible trip for this summer. To begin with, I had to deal with a lady I felt like I was disturbing. I was looking to travel eight days in August on a budget of plus or -€1000 per person. So the person pretends to look for 15 seconds and tells me that there is nothing to this budget, you have to add 200 to five hundred euros more. Finally, when I told him how much we were willing to spend, I really had the impression that I had asked him for a vacation in the Caribbean for a month at 20 €. I would like to point out that I have made more than four trips with this agency and this is the first time that I have had such a welcome. I therefore advise you not to go to this agency there are other agencies that are much more competent (Original) Bonjour, Je me suis rendu aujourd’hui dans cette agence. J’ai été particulièrement déçu. Effectivement je me rends dans l’agence pour demander des renseignements sur un voyage possible pour cet été. Pour commencer j’ai eu affaire à une dame que j’avais l’impression de déranger. Je cherchais à voyager huit jours en août avec un budget de plus ou -1000 € par personne. Alors la personne fais mine de chercher 15 secondes et me dit que à ce budget il n’y a rien il faut obligatoirement ajouter 200 à cinq cents euros en plus. Pour finir quand je lui ai dit la somme qu’on était prêt à mettreJ’ai vraiment eu l’impression que je lui avais demandé des vacances aux Caraïbes pendant un mois À 20 €. Je tiens à signaler que j’ai effectué plus de quatre voyages avec cette agence et c’est la première fois que j’ai eu un tel accueil. Je vous conseille donc de ne pas vous rendre dans cette agence il y a d’autres agences qui sont beaucoup plus compétente

(Translated by Google) very bad customer reception the person who served me was too aggressive (Original) tres mauvaises accueil du client la personne qui ma servis était trop agressif

Attentive staff, very smiling and professional. I highly recommend!