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Frequently mentioned in reviews: hotel (32) breakfast (26) staff (26) stay (26) room (24) nice (22) good (19) rooms (19) airport (13) clean (13)
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  • 5/5 Iceman 2 years ago on Google
    Nice new quiet hotel close to the airport. They have a nice space for breakfast once the days of group breakfast return. The bathroom was well done with adjustable lighting in the mirror. I had an issue with my room and the staff at the front desk took care of it right away. The staff was top notch. Will definitely be back when I need to stay near the airport.
    3 people found this review helpful 👍

  • 5/5 Lionel C. 1 year ago on Google
    You will be as good as at home ! The rooms are very comfortable and quiet. The breakfast is nice with some good continental suggestions. And if you are hungry or thirsty at the end of the day, there is inside a bar and a restaurant ! ... and by the way the reception staff is super caring.
    2 people found this review helpful 👍

  • 4/5 Sandra Xavier M. 1 year ago on Google
    We had a pleasant stay. The room were spacious and the kitchen was fully occupied. The hotel was neat and clean. The parking was 18€ per day and it was bit costly and its outer from the city center. The breakfast was good and there were always many people. Food gets over very fast and we need to wait for plates.
    1 person found this review helpful 👍

  • 5/5 law m. 11 months ago on Google
    A lovely suite upgrade for PE member! However it takes a 15-min walk from the nearest tram / train station. Alternatively there is a public bus which stops in front of the hotel, although the schedule is not frequent.
    1 person found this review helpful 👍

  • 2/5 Alina B. 7 months ago on Google
    While the hotel's location and stylish rooms were commendable, the issues with room amenities, cleanliness, restaurant closure, and breakfast offerings need attention. Plus Points: 1. Good Location: The hotel's location was convenient. 2. Stylish Rooms: The rooms were well-designed and aesthetically pleasing, creating a comfortable ambiance. 3. Well-Equipped Kitchen: Having all the necessary kitchen amenities was great. 4. Self-Service Laundry: The availability of self-service laundry facilities in the hotel was a practical feature. Minus Points: 1. Lack of Slippers and Toilet Brush: It was disappointing to find that there were no slippers in the room, and the absence of a toilet brush was inconvenient for maintaining cleanliness and hygiene. 2. Broken Glass: My room had broken glass on the floor, which raised concerns about safety and cleanliness standards. 3. Uncommunicated Restaurant Closure: The restaurant not being operational was unexpected, and it would have been helpful if the hotel communicated this information in advance or upon booking. 4. Limited and Monotonous Breakfasts: The breakfast offerings were inadequate and repetitive, leaving guests with limited choices and lacking variety. 5. Unaccommodating Early Departure: For guests leaving early, such as myself, it was disheartening that the hotel refused to provide a packed breakfast/lunch box. Other hotels have been more accommodating in this regard.
    1 person found this review helpful 👍

  • 3/5 Raj K. 1 year ago on Google
    Rooms are really good and neat but they do not have car parking facility ( they have an underground parking but mostly full), We booked a room by seeing the image in the website,but it differs with some interiors,for example our kids loves bathtub,but in the room we have no tub eventhough it is shown in the picture while booking. But satisfied with the cleanliness and the quality of room. Equipped kitchen was the highlight.
    1 person found this review helpful 👍

  • 5/5 Milica o. 1 year ago on Google
    We enjoyed our stay! Nice & quiet, beautifully maintained and super clean hotel. The staff from the front desk to the kitchen were super friendly and professional . Rooms were large & comfortable. The breakfast was very tasty.Thanks

  • 5/5 Bonnie M. 1 year ago on Google
    We absolutely loved our stay here! Nice & quiet, beautifully maintained and super clean hotel. The staff from the front desk to the kitchen were super friendly & helpful for all our “tourist”questions. Rooms were large & comfortable. & The complimentary breakfast was one of the best we’ve had this trip. Thanks!!! There is not much in the area, but very close (short walk) to bus stops & trains!

  • 5/5 Anuj C. 1 year ago on Google
    Opened mid 2020 despite pandemic. Really nice rooms, excellent bf, and most importantly great crew around GM Petra. Spent >60 nights in 2022 alone and still convinced. This place simply works and is good value for money.

  • 5/5 Kris S. 1 year ago on Google
    I stayed here back in 2018 and still regard it as the best 4 star hotel I've ever stayed at. This came up in a discussion, so I thought I'd leave a review. My room was spacious, sparkling clean and felt luxurious. The building also feels quite grand and has high ceilings, and is nicer than many 5-star hotels I've stayed at. The only thing I wasn't thrilled about was the breakfast as it felt bland and there weren't many good meat options (still, haven't yet found a hotel with included breakfast that actually does).

  • 4/5 Darko S. 1 year ago on Google
    Positive: Decent size room with a kitchenette and very nice bathroom. Very nice staff and good food. The price in their bar and restaurant are fair. Location is very practical for business in NATO or Eurocontrol, but far from the city center. Negative: Elevator (one broken, the other was slow).

  • 1/5 Cara A. 9 months ago on Google
    No in room dining options available. No water bottles are provided for stay. They offer a small water bottle per stay. Have stayed in other Mariott hotels in Americas, never had such issue. I would never come back.

  • 5/5 Tori W. 9 months ago on Google
    I've read through the other reviews & would just like to add some (alright...a lot) of personal insight. If you're considering staying here I would highly recommend it if you understand a couple of things first. First, the best way to get around is by rental car, or if you're just going to be walking or being picked up by taxi, or even a scooter bike). Public transportation is available, but not as easy as a rental car. PROs: It is quiet. Rest assured, you will get a wonderful night's sleep in a comfy bed, blackout curtains for those long summer days (Im not kidding, the sun sets around 9³⁰ pm in June) and wonderful down pillows with a wonderful duvet. Right across the street is a field that has beautiful rows of wheat and a nice sunset. Besides that, the buildings surrounding are corporate and not a ton of traffic around. There's a bus stop just down the street, and if you're familiar with how to get around using the bus system, it can be easy. There is downstairs parking that's secure with about +-27 spaces. People are usually out for business during the day, so the spaces can fill up in the evening. The staff are quite wonderful and attentive. We are currently staying for approximately a month in this room, and we are working to make ourselves at home. We selected the "Service once a week" and do not have any issues being self-sufficient. There is air conditioning that works wonderfully, all the way down to 19°C (around 67°F) so plenty cool enough for most anyone. There is a nice breakfast in the morning that's very enjoyable breakfast included that we attend every morning. There's scrambled eggs, boiled eggs, hash brown potato rounds (think of McDonalds, but less fatty), bacon, toast, and a great coffee machine and tea assortment. There's also yogurts, nuts, milk, and a couple of cereal choices. If you're adventurous there's a more European selection of sliced meats and cheeses with fresh bread loaves you can slice yourself, sausages, all kinds of condiments like Nutella, honey, jams, cream cheese, pickles, capers. There's also fresh juices and water, usually with lemon or fresh mint. The bathroom mirror is a cool electronic light you touch to adjust, so that's really cool. There's an induction cooktop with a couple of pots & pans if you want to make something. Also, a Nespresso machine in the room along with a hot water kettle. My husband likes a good Americano, so we picked up some extra Nespresso capsules. The fridge had a small freezer. I put bottles of water in there, and they had no problem freezing (ice is an exception here, but if you needed to keep something frozen, you have the option). There's a nice bar downstairs, and they have dinner and sometimes social events, and everyone is fairly friendly and social. We have a 2 year old, so they also provided a crib, I did bring my own playpen size fitted sheet & it worked perfectly. We got a 1 bedroom suite and I'm able to move her crib into our bedroom & close the curtains so she can nap in our room. There's also a small dishwasher & microwave as well. The laundry room downstairs is quite nice. There's Miele Pro washers & and dryers. I picked up my own bag of laundry pods from the local Carrefour, and it worked perfectly. If you need something pressed, there's an ironing board & iron as well. CONs: there is construction going on so a part of the sidewalk is out in the meantime at the temporary light until it's fixed, but even still my husband said it was an easy crossing to the other side of the road to walk towards the west. That's about it. If you need to be closer to a metro, this may be a harder place to stay with no rental car. So if recommend some place near the metro. As far as the other comments, we haven't had any issues. We understood we were somewhere a little more quiet, and that's what we wanted (we don't even hear the planes in our room). The management is always present and helpful with any questions. I'll add some more pics too, hope this helps!

  • 4/5 Allyson S. 8 months ago on Google
    Nice stay. However, I called the front desk prior to making a local phone call from my room. I asked if there was a charge for local calls and they said no. I made 4 local calls for dinner reservations, around a couple minutes each. I was charged for all 4 calls. Front desk staff not knowledgable.

  • 3/5 Offelia G. 9 months ago on Google
    Considering it's supposed to be a 4 star hotel, it's disappointing. The toiletries in the bathroom ran out multiple times during our short stay so clearly aren't being checked by housekeeping. Even once we reported one running out, they didn't check the others meaning we've had multiple cases of no product halfway through a shower- embarrassing. No slippers or bath robes either. The rooms are clean enough and nicely decorated. Breakfast is ok, no major excitement there. There is a coffee machine that's free to be used 24/7 downstairs which is nice. Parking is secure, but with very low ceiling which scratched my boot cover every time I opened it, however gentle I tried being. There's also plenty of room outside to park for free (though not sure how secure that would be, especially with foreign plates). We booked a room with a dog and were told we'd get bowls sorted but on arrival the staff seemed shocked by the idea. After a lot of awkward conversation, someone finally showed up with a single old bowl. I ended up using the casserole dish that was in the room's kitchenette as a dog water bowl. Aircon was nice and not directly blowing over the bed and the windows opened reasonably so we got plenty of fresh air. It is just outside the clean air zone for Brussels but metres out so be careful when circling around. You can check if you're due to pay and register your car if you plan on entering the clean air zone. Even if your car is compliant, but isn't local, you have to register it. You'll need your registration documents to do that.

  • 4/5 Marvel e. 1 year ago on Google
    It’s a very nice hotel and beautifully decorated. Rooms are spacious and modern, breakfast was ok and it’s very convenient to reach the Brussels airport as it is close by. Beds are comfortable and the bathroom is neat. The reception was friendly and professional. Parking underneath the hotel available for 18 euros per day.

  • 5/5 Amo O. 8 months ago on Google
    Not far from the airport by train as it only cost about 3euros by train and 15-20euros by car. Lovely place, nice ambience, good breakfast spread, kind staff, kitchenette in the room is fully equipped. Top notch all round. Quiet place to relax after hustling and bustling at the city centre.

  • 1/5 Tadashi H. 6 months ago on Google
    Receipt is supposed to be sent by email if not given at check-out. But it has never been sent. No response either over a week after sending a request by email. Called the hotel a couple of times but the line is always engaged. I have been a loyalty member of vonvoi but it is the worst service ever. Vonvoi should investigate this hotel. as it is seriouly below the standard even compared with the brands in the same grade.

  • 5/5 Priest 6 months ago on Google
    Lovely place to visit rooms are clean. Friendly staff and excellent service. They speak English also

  • 5/5 Debby K. 4 months ago on Google
    Overall, we were very pleased with our stay at the Residence Inn. If we stay anywhere for more than a night or two, a kitchen facility is quite important, due to my restrictive diet (for health reasons). Restaurant food just won’t work, and I buy food in a supermarket to prepare. The kitchen is tiny - you can’t expect to prepare gourmet meals, but it works if you keep it simple. A few extra items like a kitchen towel or two would be nice, but we used a spare hand towel from the bathroom. The room was comfortable (and spacious, on European standards), the shower good, and we were quite satisfied with the cleanliness, too (and I’m pretty picky on that score). We opted not to have housekeeping come in, so I can’t say much about that, but they will if you like. I didn’t really see a need for it during the three days we were there. We had enough towels. The price fluctuates a lot, depending on the days and dates you choose, but we were pretty fortunate and felt we did better than a recent stay at a conventional hotel (no suite, no kitchen) near the airport. The location is fairly close to the airport, but a shuttle service would have been nice. The downside of the location is that the nearest supermarket is not so near and the bus service not so frequent or reliable. The breakfast is not as good as we’ve had at other hotels, but it is adequate. If I need a hotel in the area again, I would stay here again.

  • 5/5 Philipp K. 4 months ago on Google
    The hotel is brand new and quite stylish. Rooms were spacious and come with a fully equipped kitchen as usual for RI hotels. Big shout out to front desk agent Mr Parminder that even upgraded us to make our stay special. Stayed for 2 nights. Breakfast is complementary and was superb.

  • 5/5 Rangan N. 4 months ago on Google
    Great location (airport) - brand new property, very nice and well maintained. The bar was good and staff very helpful. Good breakfast options in the morning. It would be really helpful if hotel provided a shuttle drop off to the airport (and charge for it if necessary).

  • 5/5 Todd “Red Dirt Rambler” L. 5 months ago on Google
    Great hotel with updated rooms and decor close to the airport. The staff is extremely friendly and accommodating. The breakfast is by far the absolute best I've ever had at a hotel including high end 5 star hotels!

  • 1/5 MB E. 6 months ago on Google
    Worst experience ever! And I booked already many hotels. This is not the quality of a Marriott Hotel. It is the second time I book there some guests and there were again problems. We paid upfront and we made sure all should be fine, but then they did not let the guests check-in while all was arranged before. No room service, not even restaurant was open Receptionist not helpful The very last time I will book there someone

  • 5/5 Beth M. 5 months ago on Google
    Fantastic experience. The suite was very well appointed, bed was cozy, you can cast your phone to the TV, good beer, excellent location, and super sweet staff.

  • 5/5 Anil J. 2 years ago on Google
    Loved it. Splendid. Ideal place for a long stay. You have kitchenette which will help you to prepare your own food. Laundry and gym is also there which is very useful. Staff here is every one is a gem of a person. So nice and helping. Cleaniness is absolutely fabulous. Have a decent breakfast available as complimentary. This is also very near to the airport, trainstation, tram and bus stop is infront of it.

  • 5/5 Anjusha V N. 2 years ago on Google
    Very good place to stay. Homely feeling...

  • 5/5 Maurice M. 2 years ago on Google
    Everything was amazing but breakfast is limited due to the pandemic and will return to normal in a few weeks

  • 5/5 Ruben W. 2 years ago on Google
    Very friendly staff and a nice place to have lunch on their outdoor terrace!

  • 5/5 JOHN T. 2 years ago on Google
    Brand new. Great rooms, friendly staff.

  • 5/5 Nehemie M. 2 years ago on Google
    It is one of the facilities I've ever been to in my whole life. It is the place to be.

  • 4/5 Bhagya R. 2 years ago on Google
    Nice place

  • 5/5 Paul J. 2 years ago on Google
    This is such a beautiful and modern hotel with friendly and elegant staff. The rooms are equipped with everything you need, from small details that add to comfort and convenience to bigger things like the giant bed with decent pillows that guarantees a good night's rest. Also, the hotel is very close to the airport but you can hardly hear the planes flying by, which was such a relief! My impression is that the people who designed the rooms have thought a lot about it's practicality, and yet cosy and homey. The area around the hotel is still under construction and looks quite desolated but once you're inside the hotel you won't want to go outside anyway.

  • 2/5 Renaud C. 2 years ago on Google
    Good rooms. Nice bed. Spacious. But: damaged TV with 2 dead pixel rows crossing in the middle. Minimalist breakfast because of a "problem with their supplier" (no cheese, no chocolate spread, cold bacon). Had to make my gin & tonic myself because the barman was new and didn't have a clue (which is fine, everybody needs a start, but a supervisor would have been nice). Oh, and that bad gin & tonic was overcharged (tonic billed twice). "Refund will take a while, sir, sorry". Drove out frustrated. Plenty of good hotels in the neighbourhood, but not this one.

  • 4/5 Paweł G. 2 years ago on Google
    I really enjoyed my stay and the atmosphere created by management and service. The hotel is clean and well equipped. I am taking one star as the food is poor. I ate better breakfasts in 3 star hotels. That is the only weak point.

  • 5/5 Johanna S. 2 years ago on Google
    Wonderful hotel! The staff is friendly and helpful. The rooms are clean and well- equipped for extended stays. We loved the breakfast and the comfortable pillows!

  • 5/5 Pineapple Q. 1 year ago on Google
    Great location. Just up the street from the train station about 13 minute walk. It is a little bit of a hill but not bad. Big rooms. Beds seem small.... I question if it really was a Queen lol! Great breakfast! Friendly staff. We needed an extra a blanket and they brought it no problem.

  • 5/5 JACKIE M. 1 year ago on Google
    Thanks to Christina and the rest of the staff, we had a great stay at Residence Inn. Everyone was incredibly helpful. The breakfast was wonderful and varied, Christina and desk staff assisted us with information on the train system, best chocolate in Brussels, and how to use the printer in the business center. They made our stay so much more enjoyable.

  • 5/5 Dale P. 1 year ago on Google
    Beautiful rooms with comfortable beds and kitchettes in a chic and modern hotel. Coin laundry facilities. Breakfast was great, but dinner was disappointing. Perfect location if you need to stay near the airport, but a bit difficult to get into town via public transportation, and not near reataurants or shops. The staff is superb and you will be well taken care of.

  • 5/5 Ellie H. 1 year ago on Google
    I stayed at the Marriotts Residence Inn while visiting a NATO Summit. Wonderful rooms clean and big. Great breakfast. Petra the manager is an absolute star and helped whenever needed. Can’t wait to stay again! See you soon! Love Ellie x

  • 5/5 Isabella S. 1 year ago on Google
    Everything about this hotel is amazing! the staff are so lovely and are always happy to help, The hotel and rooms are spotless and really beautiful!! i’ll definitely be coming back when i stay in Brussels! Really good place for easy access to Airport and not too far from the town square. Perfect Hotel xx

  • 5/5 Michael R. 1 year ago on Google
    Stayed here as part of an "unplanned" layover while in Brussels. Hotel accommodations, common areas and staff were all great. The room was clean and well maintained.

  • 5/5 Athanasios Z. 1 year ago on Google
    The rooms in this fairly new hotel are really nice, fully equipped and with a lot of space. Both breakfast and dinner are delicious and the quality is high. But the most important thing is the exceptional service that is provided in thus accommodation. The staff are really friendly, ready to help and treat you as you're part of their family. I stayed here for over a month so enough time to know and admire these people. Thank you very much for bringing highest quality to my stay during this month. I highly recommend to choose Residence Inn Hotel when you visit Brussels!

  • 5/5 Junya K. 1 year ago on Google
    First time to stay here for 3 nights. Breakfast is included. The room is great and big, same as what can see in website. The bus stop #272 is just in front of the hotel, easy to go to downtown/airport. Please be reminded to check the bus schedule online cos it runs around every hour. The washing machine in Laundry Room is user friendly, there’s an user guide to advise how to use it. Hope everyone would enjoy ur stay too.

  • 5/5 N H. 1 year ago on Google
    Impressive use of space, remind some of Japan. Check in staff was helpful and 2 thumbs up to Waleed for his service. I didn't like the smell in the hallways. Breakfast was good and there is underground parking for approx. €15/night. Very comfortable rooms, beds and kitchenette with all cutlery. I'd like to stay here if I visit Brussels again.

  • 5/5 Martin K. 1 year ago on Google
    Opened mid 2020 despite pandemic. Really nice rooms, excellent bf, and most importantly great crew around GM Petra. Spent >60 nights in 2022 alone and still convinced. This place simply works and is good value for money.

  • 5/5 Ash A. 1 year ago on Google
    This Hotel is Great. Staff are super helpful Especially "Daisy or Desarae Or something sounding Similar Lady. She came to my Room to fill up the Shower Gel , Soup and give towel, and she was So polite and nice. Unfortunately I was over the phone and couldn't thank her properly. I hope she reads this as she was so polite and considerate ! . The Gentleman at front desk at night is super polite as well. Hotel is super clean , and Rooms are comfy and great. Totally Recommended. Ashkan ( Ash )


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