Featured Reviews


Frequently mentioned in reviews: room (52) hotel (42) service (27) Ritz (27) stay (26) great (25) staff (23) views (23) restaurant (21) Mexico (19)
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  • 5/5 A. R. (. 2 years ago on Google
    My favorite hotel in Mexico City. The service here is like you'd expect at any Ritz; impeccable. The rooms are gorgeous. The food options are very very good and the atmosphere and ambiance are excellent. The gym is adequate for getting in a good workout and the steam room/pool/spa is great for relaxing. Another All round excellent Ritz experience
    3 people found this review helpful 👍

  • 3/5 Fara M. 1 year ago on Google
    Service was great, our group had 10 seperate rooms, all bathrooms had a foul sewer smell, although the view and the restaurant on the 38th floor has great view and the staff were great, the food was sub standard. The roof top restaurant which apparently is not part of the hotel was exceptional, the atmosphere and decor is great. The staff at the front desk were unprofessional and slow. One would expect more from the Ritz.
    2 people found this review helpful 👍

  • 5/5 Peter R. 1 year ago on Google
    Just finished a wonderful stay at The Ritz Carlton Mexico City. Located in the Reforma area steps from Chapultepec Park, the hotel is gorgeous and we cannot say enough good things about the staff. The design and architecture reflect the beauty of Mexico City. The view from our room was simply amazing. We reserved a corner room and were assigned one the 47th floor (the top floor of the hotel). The room was relaxing and well appointed. The restaurant/bar and the pool are beautifully designed. Samos Restaurant and Samos Bar both serve outstanding Mexican region cuisine and drinks. The servers and bar staff were welcoming and remembered our favorites, which was a wonderful touch. We are already planning our return visit to the RC Mexico City.
    1 person found this review helpful 👍

  • 5/5 Matthew A. 1 year ago on Google
    One of, if not THE, best hotel stays I have ever had. Received a complimentary upgrade to a room with a terrace overlooking Chapultepec and the view is stunning. Housekeeping was thorough and came every day, twice a day. I received plenty of complimentary water bottles (in paper cartons instead of plastic which is a nice touch!) and when I needed more on one day after a lot of walking, they brought some more to my room within minutes. Front Desk and lobby staff were incredibly friendly and welcoming. Most comfortable bed I've ever slept on at a Ritz property. Everyone spoke English which was great since unfortunately my Spanish is very elementary. This Ritz is doing a good job of not feeling stuffy and "old" as well - it felt very modern and was a perfect place to stay for CDMX Pride. Overall this is easily the best Ritz Carlton I have ever stayed at and I will be staying here every time I come to CDMX.
    1 person found this review helpful 👍

  • 3/5 MarthaR 2 years ago on Google
    Our room was gorgeous but we had to be moved twice due to people smoking cigars and cigarettes on their balconies (its a non smoking hotel....hmmm), very loud screaming kids in another room and twice had to call security for loud music at 1am and 2am. The room we were moved to had a clogged shower which flooded out into the main bathroom area and toilet area which still wasn't fixed after 2 different visits plus a window that whistled loudly from the wind. Also, commonly mentioned, there is surging hot water in the shower, as well as issues with the room lighting automation as moving in the bed would triggers the lights to turn back on again - very strange. My husband and I were at the Ritz for our anniversary and our birthdays. My husband surprised me with a beautiful 3 layer cake ( a whole cake that he had specially made) which went missing from the restaraunt refrigerator the following day. We were told it was thrown away. A huge disappointment to say the least. The view from our room was stunning and when there were no disturbances, we enjoyed the room. The best part of our stay as far as staff goes would be to Nancy in housekeeping. She went above and beyond every single day and made sure we were very comfortable. Thank you Nancy! We miss you :) All of the staff were very nice and genuinely interested in making our stay as nice as possible but unfortunately the execution was just not there for a 5 star property. I think with additional experience and attention to the details, this property will be one to visit.
    1 person found this review helpful 👍

  • 2/5 Scarlett W. 2 years ago on Google
    A lot of teething issues for a new hotel - we booked a long stay at Ritz Carlton for a team member for a work trip. The concierge team do not reply to emails until days later if at all, the phone line itself is very poor, having made over 10 calls in the past week each time the line has been very slow and quiet. The staff speaking on the phone try to be helpful, but cannot understand our requests. Jimena at Guest relations is more helpful and responsive on a positive note. Sadly not an overall luxury service experience.
    1 person found this review helpful 👍

  • 5/5 Mauricio P. 8 months ago on Google
    I booked the hotel because of the reputation of the name but then saw the reviews and panicked. I thought, my parent are really old, the hotel is out of my budget; clearly I'm going to get treated even worse. I was so wrong! THE BEST WEEK LONG EXPERIENCE OF OUR LIFES. They decorated their room on their anniversary (reason we went). Gave us complimentary Ritz hats the day of the anniversary and they bought my parents local necklaces. My mom fell on the last day, and they literally carried her to the wheelchair, got her ice bags and offered a free message...she didn't even fall close to the property. When leaving my dad complimented the doorman's umbrella, they gave him a new umbrella. It wasn't just about the freebies (because let me tell you that shampoo in the shower is not travel size and you can take it home ;), it was that they made my parents feel so special, they cried of happiness. THERE'S NO PRICE TAG ON THAT. Read that again. P.S. If you were like me considering the 4 Seasons, let me tell you I went over to stay one night, and yes the lobby was pretty nice, but the service 0/10, the hallways were musky, the hotel room was outdated, and the view was not even remotely close to ours. I just mention this (not to throw shade) but because it would have helped me decide much faster which two of the hotels to stay in when previously booking online.
    1 person found this review helpful 👍

  • 4/5 Ashley B. 2 years ago on Google
    The hotel location is great, and the design is amazing, they have really done a great job, it looks beautiful. Unfortunately the room we had was really poorly sound proofed so we cannot give a 5 star review. It was an interconnecting room, but the walls were almost paper thin, we could hear every conversation the neighbour's had and they had a baby which didn't help. When we notified front desk we were originally told they didn't have another room of our range available and therefore we couldn't move, but when we pushed back they managed to somehow find one. The hotel really needs to look into the sound issue, you can have the prettiest room with the best view but if you cannot sleep due to noise from neighbouring rooms people will not be happy. The spa area and Thalasa pool are really nice, definitely worth checking those out when you stay.
    1 person found this review helpful 👍

  • 5/5 Jonathan G. 2 years ago on Google
    Just finished a 4 night stay here (Jan 2022) where I also stayed at the Las Alcobas and St. Regis. I've also stayed at half a dozen other properties around Mexico City and would wholeheartedly recommend this property over any other property in Mexico City, While I can't comment on $ value as I booked on points, I found this hotel to be my favorite by far in Mexico City. I would go as far as to say it is one of my top 5 Marriott properties I have ever stayed at (Have been an Ambassador member with over 100 properties in the past 3 years) The views are insane. In the top 3 hotels I've ever stayed in (for a city view). The views remind me of one of the penthouses above Central Park in NY, with the park views offering a direct view to the Chapultepec Castle and National Museum. The windows aren't pristine but I don't fault them for this. The views from breakfast and the working lounge are equally impressive. The pool (private due to covid) is also incredible, similar views with 15 foot sliding doors Breakfast was fantastic and was included (I didn't know that it would be for a RC). The food was excellent and was the best hotel breakfast in Mexico City (and in the top 10% of all hotels I've been to). I was free to order whatever I wanted. The waiters still may need some training but the manager which spoke fluent english was there to help. Ambassador status was recognized and was upgraded to a corner room with the most floor to ceiling windows I've ever seen in a non-premium suite. I did experience and notice some of the design issues that previous reviewers had commented. The shower had a slight odor at times but did not seep into the room and went away once the shower was running. The nightstand lights turning were a bit annoying as they were motion sensored and you had to go to the door to turn them off. The front office manager Monserrat provided exceptional service and quickly remedied a housekeeping situation by meeting in person at the top of the morning the next day. Last but not least....full-size diptyque toiletries. Amazing!
    1 person found this review helpful 👍

  • 5/5 Brad H. 1 year ago on Google
    Ambassador review: The Ritz Carlton Mexico City is a stunningly beautiful property with an exceptional team that truly makes your stay here incredible. The building itself soars over nearby Chapultepec Park and provides excellent views and easy transportation access if you're headed elsewhere for the day. The staff here will make you feel right and home (and you'll never want to leave!), so I want to extend a special thanks to Giovanni, Alejandra, Daniel, Mauricio, and Jimena for making my experience extra special. The food and drinks are really great, and the Carlotta Reforma at the Sky Lobby level provides a nice ambiance to take in the sweeping views of the city while you enjoy your meal or evening cocktail (the staff there are great, too!). I am in hotels nearly every single day of the year, and my experience at this property is one of the most memorable over the last few years. If you're debating about staying here -- DO IT! You won't regret it. I am hoping to return soon!
    1 person found this review helpful 👍

  • 3/5 Zuriel C. 2 years ago on Google
    (Translated by Google) Incredible place and the only drawbacks are that it is a badly positioned place since when there is traffic under renovation it is difficult to get to the place and it is a very small and high place (Original) Increíble lugar y los únicos inconvenientes son que es un lugar mal posicionado ya que cuando hay tráfico en reforma es difícil llegar al lugar y es un lugar muy pequeño y alto
    1 person found this review helpful 👍

  • 1/5 Gabriella R. 1 year ago on Google
    So disappointed in this hotel! It’s so sad we love Mexico City and we loved staying at st Regis our last stay but figured since ritz is brand new we should try it also… horrible idea! First off you arrive to the hotel and nobody is around to assist you, the welcoming service is so off! The front desk staff was very rude. The air conditioning didn’t work in the rooms, the room service wouldn’t answer the phone, and the concierge was never available! Lastly and the worst part possible… I had multiple designer items stolen from our room when we asked for the room to be cleaned while going out for dinner or lunch. I reached out to the front desk about my items being stolen and was told they’re sorry they haven’t found anything… DO NOT STAY HERE!!!!!!
    1 person found this review helpful 👍

  • 4/5 heather c. 5 months ago on Google
    I'm not one who likes big chains even if it's a Ritz but we got a great rate here so stayed over Christmas. It's like living in a high rise condo so if that's your vibe you will love it here. Everything is new and sleek and not much character (though the Roederer decorations were lovely). It has a restaurant and bar and lounge. The bar was underwhelming but the lounge area and restaurant looked nice and overlooked the park. Food was good and service was 5 stars in the restaurant. We got upgraded to a park view w/balcony and the room might have been the best part. Amazing views and cool spacious balcony - room was all automatic, which I like, great bathtub. Comfy bed. Gym was very large with more views and high end equipment. Pool is not really that - i don't know if it's large enough for laps and its indoors so you can't lay out or anything. Location - so so. Not in a very interesting part of town but it is accessible to a lot if you walk 15-30 minutes. Overall - it's fine but didn't offer anything unique or reflective of CDMX. I don't think I'd recommend it if we were paying rack rates. But, folks mostly stay here because of Marriott loyalty and that's why I got upgraded so I get it!
    1 person found this review helpful 👍

  • 5/5 H W. 6 months ago on Google
    Great views. Luxurious rooms with high-tech features and private balconies overlooking the park. I enjoyed the quiet pool - relaxing for adults, part of the spa. Room service was slow on a couple requests, but overall very good. It’s further from Polanco than I like - Not very walkable to my favourite area for restaurants.

  • 5/5 W W. 1 year ago on Google
    Overall great experience. Even though when we checked in, we got a room that didn't get fully cleaned. The manager and Karen from supervisor team solved it professionally. The hotel itself is awesome, great view and morden design. Will come back again if we visit CMDX in the future.

  • 5/5 Jim S. 1 year ago on Google
    This hotel is spectacular. In a wonderful location near Chepultepec and on Reforma close to everything. Staff is over the top helpful and friendly in every way. Amenities and rooms wonderful and food is terrific Special shout out to the staff in Club level. They made our stay wonderful.

  • 5/5 Nicolas C. 10 months ago on Google
    My first stay here and it was mostly amazing. While we had a bit of an issue with the first room, the hotel recovered amazingly providing us with a lovely upgraded room with the most stunning views. These views are insane and the best in town, see my photos. The rooms feel a bit cold and could use some local decorations....but did I mention the views;-) We also enjoyed the pool several times with spectacular views of Chapultepec castle. The gym is modern and well equipped. Yhe restaurant and bar are both excellent with terrific service. Prices are as expected from a hotel of this standard. Loved the bellman at all entrances greeting us. I also wish they had a proper lobby though, there is no space besides the bar to meet people and sit down. Else, spectacular hotel.....I will for sure be back.

  • 4/5 David L. 1 year ago on Google
    As a Marriott Associate, I snagged a 3 night stay here for $150/night. Didn’t get a room with a terrace, but didn’t asked for one neither. Raul is their bellman/ambassador who will greet you by name. The gym is clean and pool is small. The lobby is extremely small. I didn’t know at the time, but marijuana is recreationally legal. The park beside the ritz is packed with Aztec stoners that keep the smoke alive all day. Walking distance to the museum of anthropology and the Castillo. The ritz overlooks the Castillo, signifying its dominating status.

  • 5/5 Amol S. 11 months ago on Google
    One of the best Ritz-Carlton properties we’ve stayed at. From arriving at the hotel to check in. Everything went smoothly and the staff is very polite and attentive. The front desk staff was amazing. Daniel in the lobby lounge was great as well! We’ve stayed at over a dozen Ritz-Carlton’s around the world and this one ranks near the top. Fabulous rooms, room service (great breakfast), and amenities. Highly recommend staying here. Truly a 5 Star experience.

  • 5/5 Kamal P. 11 months ago on Google
    This is one of the nicest hotels in Mexico City. The service is really what stood out for us. From the minute we arrived they took care of all of our needs. They even gave us an upgrade since they knew it was our first time in Mexico City. The views from our room are amazing. The room is extremely clean and they even offer a turn down service. We have used the gym daily and it’s clean with no broken issues.

  • 5/5 Steve G. 5 months ago on Google
    Incredible staff, great food, and secure accommodations. The building is structurally sound and protected from earthquakes. The elevator system allows for strong security. The entire staff was great.

  • 5/5 Rachel T. 8 months ago on Google
    Visited Mexico City and we stayed at the Ritz Carlton and from start to finish this experience was top tier, 5 start, incredible, we also used the spa services which were wonderful, the modern and luxurious architecture and design nestled in Mexico City after a day of exploring is exactly where we wanted to be! Would 100% recommend to anyone going to stay here!

  • 5/5 Amir M. 8 months ago on Google
    So we had a little bit of situation when we arrived , the room given to us was not what we booked for. Staff, specifically Tamara went above and beyond to accommodate are request We had a blast, can't wait to come to this beautiful city and hotel again.

  • 5/5 Kavi A. 8 months ago on Google
    What a wonderful experience as always. Rafael at the concierge made an unforgettable birthday arrangement. Was helpful with everything and went above and beyond. Claudia at guest services was so helpful with explaining everything. Perfect stay!!!!

  • 5/5 Ali K. 6 months ago on Google
    Honestly had the most amazing stay at the Ritz Carlton CDMX! Everything was 5 stars including the service from Julia at the front desk and the lady at the concierge. We rented e-bikes from the concierge and everything was super easy and seamless. Everyone went above and beyond to make our stay unbelievable! They upgraded our room to a corner room with spectacular panoramic views for our special celebration (including a view of the Castle Chapultepec). They also gave us a very cute chocolate heart, lion stuffed animal, and hand written note. The spa was also phenomenal - my only critique would for be the swimming pool/jacuzzi to be hotter. If you are thinking of booking a hotel in CDMX, the Ritz Carlton is the one of the best hotels I’ve stayed at in a long time! The level of service was exceptional. We loved every minute of our stay and didn’t want to leave. Thank you 🙏

  • 1/5 Kimberly J. 6 months ago on Google
    HORRIBE HORRIBLE Experience! Diana Palaez ( Reservation Agent) charged my card $260.20 for a room I never stayed in. Do not stay in this Hotel. They Upgraded my room type without my knowledge. I had plans to celebrate a friend birthday by notifying the Hotel it was 3 ppl in my group. I called and confirmed the room type the day before arriving. The day of they downgraded my room type without notice therefore I was told by the Marriott chat that the Manager would call me back about accommodating 3 people. I never got a call back from the Hotel manager. My card was charged without warning me of a no show fee after several chats with the Marriott App. Diana Pelaez, who pretended to be the manager while her title on her email is a Reservation Agent declined to refund my $260.20, then failed to answer my question as to why the mgr of the hotel didn’t call me back regarding the Downgrade of my room type. This is beyond disgusting customer service. Diana Pelaez, disconnected our phone conversations several times while talking. I had to call back 6 times. Then finally she emailed saying she would investigate this issue. Diana never investigated, my questions was never answered. Avoid this Hotel. The Upgrade then Downgrade process RC Mexico City has is insane. Their is a lack of professionalism & poor understanding. I never received any receipts for my charge & I can’t find that reservation in my Marriott profile. My Credit Card was charged without notice. Avoid this Hotel due to the incompetence lack of communication. Customer Service is a huge disregard. Do not book here.

  • 1/5 Patrick F. 6 months ago on Google
    Can you seriously have such a high end luxury hotel and such a CATASTROPHIC valet service? Tons of SUVS parked everywhere, no signs showing you where to go. Valet parking nowhere to be found, ridiculous system of HAVING to give your whatsapp number in order to get the ticket??? Disaster. It screws up the whole experience you might have inside the hotel. What a shame

  • 1/5 Meroua B. 5 months ago on Google
    Subject: Concern Regarding Guest Experience Dear Ritz-Carlton Management, I trust this message finds you well. I recently had the pleasure of staying at your esteemed establishment and would like to bring to your attention a matter that I believe requires consideration. During my visit, I observed certain activities that seemed inconsistent with the high standards of the Ritz-Carlton. Without disclosing specific details, I would like to express my concerns and suggest a review of guest experiences to ensure the ongoing reputation and excellence of your establishment. I appreciate your commitment to maintaining the utmost standards, and I trust that you will handle this matter with the professionalism and discretion for which the Ritz-Carlton is known. If there is any additional information I can provide, or if you require clarification, please feel free to contact me. Sincerely,

  • 4/5 Michael W. 5 months ago on Google
    I am 100% Marriott loyal, and Titanium Elite. I have stayed in RC properties all over the world. This one has certain plusses and minuses. The views are SPECTACULAR if you get a balcony over the park, the Restaurant is excellent (expensive of course), the hallways are a really marvelous design, the staff is attentive and you could eat off any surface. Now for the bad. The hotel design is cold, black, monolithic, there is no where to socialize with friends or other quests like in a typical hotel, and if you go to the spa on the 12th floor and try and use the steam room, it looks like you have to first check in with 4 people with an interview. Needs to be inviting and accessible. The #1 downside to the hotel is the restaurant coffee. For an $85 breakfast I want coffee that is at least as good as a street vendor. The coffee is terrible in the restaurant and they dont refresh the pots often either. This is a small detail but Mexico has some of the best coffee in the world and if you cant get coffee service 100% what else is missing? Also the milk is in small containers that runs out with your first cup. Lesson; have the best coffee in the city, bring the milk WITH the coffee not after, and give everyone at the table their own milk. I would love to hear from the restaurant manager on their perspective.

  • 1/5 Gustavo D. 2 years ago on Google
    (Translated by Google) They do not answer the phones, the only one available sends you to the mailbox (Original) No contestan los teléfonos el único disponible te manda a buzón

  • 5/5 Paulina G. 2 years ago on Google
    You don’t need to say much about the Ritz. Its reputation precedes it. Brand new to Mexico City as of October 2021. Stunning views of the city at the sky lounge. Located a walking distance from Bosque de Chapultepec. The layout does take at least a day to get used to as you go up escalators to the check-in desk, then an elevator to the skybar / lounge where you switch to the room & residence elevators. If you’re traveling with other parties ask to be on the same floor or you won’t be riding the elevator together! Haha It has a nice tranquil indoor pool but you’ll have to make reservations to use it. We enjoyed our stay and hope to be back.

  • 5/5 Itzell R. 2 years ago on Google
    The perfect view!!!

  • 5/5 la cabina del terror con Alfredo A. 2 years ago on Google
    Es un lugar hermoso mágico tiene una hermosa vista y todos son muy amables. Se los recomiendo y la comida está de lujo super rica y si lo vale, los invito a que nos visiten.. ahí les va una probadita de lo bello k está...

  • 5/5 Ernesto V. 2 years ago on Google
    (Translated by Google) If you doubt it is the highest that I have touched, it has 59 floors and a restaurant that is under repair but you are going to be spectacular and very exclusive in the upper part; tell me who wouldn't like to eat at the top and even though it's not 100 percent yet it's worth the wait. And very well located next to the Torre Mayor and Torre Reforma, which are of great height, it becomes an emblem. (Original) Si duda es el más alto que me a tocado tiene 59 pisos y con un restaurante que se encuentra en reparación pero vas a ser espectacular y muy exclusivo en la parte alta; dígame a quien no le gustaría comer en la cima y aunque todavía no está al 100 por ciento vale la pena esperar. Y muy bien ubicado junto a la Torre Mayor y Torre Reforma que son de gran altura se vuelve un emblema.

  • 5/5 Fco. Javier M. 2 years ago on Google
    (Translated by Google) Beautiful hotel, great amenities, with a spectacular view of the Chapultepec forest. (Original) Hermoso hotel, grandes amenidades, con una vista espectacular al bosque de chapultepec.

  • 5/5 Joan Alexandro I. 2 years ago on Google
    (Translated by Google) Very good service (Original) Muy buen servicio

  • 5/5 Bern H. 2 years ago on Google
    (Translated by Google) My nice and excellent place. (Original) Miy bonito y excelente lugar.

  • 5/5 Víctor Hugo Rojas H. 2 years ago on Google
    (Translated by Google) This hotel will soon open, it has magnificent views, and all its facilities are new (Original) Próxima apertura de este hotel, tiene unas vistas magníficas, y todas sus instalaciones son nuevas

  • 5/5 Peter g. 2 years ago on Google
    Hotel is situated on a mix used tower. Therefore the lobby is in the 38th floor. Check-in is in seconds floor. Everything is a little confusing. Nevertheless, you’ll get the Ritz service you expect. Once in the sky lobby, the views are spectacular. Rooms are well appointed.

  • 5/5 Alina N. 2 years ago on Google
    Brand new hotel, nice design. The water in the shower is a bit strange as it gets extra hot for a few seconds, nonetheless not terrible. Romina at the concierge is incredible. My partner required medications and she took the time and called a number of pharmacies to verify they have the exact meds he required. She also set up last minute dinner reservations for us. She was so incredibly helpful, cannot thank her enough for her kindness and attentiveness. Yolotzin at Samos was so kind. The service was wonderful from her and the staff. Speedy and prompt. Highly recommend his hotel.

  • 5/5 Alejandra S. 2 years ago on Google
    We tried the restaurant Samos part of the hotel, and the place is really nice the service is good, and the food is ok, if you want true Mexican food (chilaquiles, enchiladas etc) this is not the right place, on the other hand though the fusion dishes are good: avocado toast, sweet potato pancakes Yum! Now the views for Reforma Avenue and Chapultepec are amazing, as this restaurant is located on 38th floor

  • 5/5 Mishan A. 1 year ago on Google
    We enjoyed our stay on the 39th floor. Great room with nice amenities. Fantastic location. We used the spa. I enjoyed my massage, while my wife was not as impressed; her masseuse did not do much and she caught her on her phone during the massage. We also had dinner at Somas and enjoyed the menu. Recommend!

  • 4/5 Tara P. 2 years ago on Google
    38th floor lounge is a spectacular view of the area with an outdoorish deck, that sways, for those not scared of heights. Superb service and, per usual Ritz, great bites.

  • 5/5 Robert G. 1 year ago on Google
    OMG this is my first time here and although I’ve stayed at other Ritz-Carltons globally, I’ve never been to one as amazing as this one is. The design is very modern and elegant. The materials are very well thought of and used appropriately. The staff are super friendly, a testament to the culture RC cultivates in their properties globally. We were upgraded upon arrival and this is the best room I’ve ever stayed at. Floor to ceiling wrap around windows, balcony, and a nice amount of technology (powered curtains, selectable lighting -overhead, ambient, or spotlight for reading - and the best part is that it all works! Some places add technology but the stuff just doesn’t work as expected you know? This place got it right. Nice and silent operation of the curtains, simple control panel for the lights, etc. I can’t wait to check out the gym, restaurant, and maybe even the spa!

  • 4/5 Elisa L. 2 years ago on Google
    This Ritz is a fairly new property. We stayed 2 nights using 1 free 50k night, and 1 with 60k points - this was booked before peak/off-peak pricing was introduced. Service was solid - typical of all Ritz Carlton properties, with people who help bring your luggage up and show you the room and its features. The lobby for checkin / checkout is on Fl 3. You then need to take an elevator 40 or so floors up, then switch to the actual floor your room is on since all the rooms are on the higher levels (the rest of the building is Ritz Carlton residences). The number of elevator transfers is a slight inconvenience but is actually quite similar to other Ritz properties in large cities. Our room had a nice view of the nearby park with a balcony. It was a connecting room though - so we did hear some noise from the adjacent room. Additionally, the windows are not noise cancelling. You can hear the traffic coming from the highways that you face. The restaurant upstairs called Ling Ling (not associated with the hotel) tends to play music with strong bass in the outdoor rooftop area, so if it's not raining, you might have trouble sleeping as the venue is open until 1am. Luckily the 2nd night it was rainy, so there was no outdoor music playing. I think this is a bit of an unfortunate design - I definitely don't recall any noise issues when at the Ritz Tokyo. The lobby restaurant Samos is really lovely. With Titanium status, we were given free breakfast each day here - this meant any food items and non-alcoholic beverages. The food here was actually really delicious! We also had some delicious cocktails here on one of the evenings. The view is the same as from the room fwiw. The pool/spa facilities were great. Again, a view of the park. Hydrotherapy jets available. In the gender-specific areas there are the steam + sauna rooms. You do have to reserve somewhat ahead of time due to capacity, but I did observe someone going in without reservation since no one else was there. Location wise, this property is located in a business district, so there's actually quite a lot of restaurants nearby which is convenient. Overall I thought it was a great redemption, although there were some nits around the sound-proofing. I think it's great for a few nights stay, I'd be a bit more concerned for a longer stay.

  • 2/5 Jesse 2 years ago on Google
    As many have mentioned, the views are amazing, but the concierge and some customer services were not so great. It may be due to it opening just a few months ago, but this is a Ritz hotel, and it was disappointing that they were not as attentive or responsive to basic requests. Coincidentally, the room I stayed in had light issues: it would sporadically turn on in the middle of the night; very distracting. I would like to give credit to the room service personnel, the restaurant staff, and the front desk: they were very nice and did excellent work.

  • 2/5 Aarthi S. 2 years ago on Google
    We are regulars at Ritz Carlton properties around the world but the one in Mexico City property was disappointing at multiple levels. 1. Concierge was terrible - Romina especially 2. Service in the restaurant was rude 3. The restaurant did not open until 7;10 am and we couldn’t even get a breakfast before our flight 4. Service was very underwhelming 5. Food options were limited with just one restaurant and bar 6. Evening turn down service was missed despite us asking them for it 7. Bikes were ordered in poor condition and without locks - and we paid a premium Overall - I would never go this property again. In fact, it makes me wonder if I would even choose Ritz Carlton chain again

  • 5/5 Dagmar B. 1 year ago on Google
    This hotel has a very modern beautiful design and gorgeous views to the Bosque de Chapultepec and part of the city. I stayed during the weekend after September 15th. The 1st day I had dinner at their restaurant “Samos”. Food and drinks were incredible. Next day I went to their “brunch service “ and food was delicious and more than plenty. The service was the best! I was in a hurry and one of the members of the staff made me a little box with their best desserts! I had an incredible experience. The whole staff -hotel and restaurant- is the best. They went above and beyond! Definitely worth it! I hope I can come back soon again.

  • 5/5 Rebecca P. 1 year ago on Google
    Our stay at the Ritz Mexico City was amazing! The service, food, and spa was excellent. Samos was our go-to spot for a drink, quick bite to eat, and breakfast. Luis was very accommodating and made this trip unforgettable! We will be back!

  • 5/5 Daniel K. 1 year ago on Google
    One of the most beautifull hotels that i've had the pleasure of visiting. The design of the hallways and rooms is very well done. We stayed here for the formula 1 race weekend and are happy we stayed here. The attention to detail and attention to the guests is extremely well.

  • 5/5 Jay P. 1 year ago on Google
    Great hotel, amazing rooms, but it is the staff that make it stand out. The hotel does a fantastic job of recognizing elite status and always address you by name when they see you. Looking forward to coming back


Call +52 55 2734 3480 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Parking
    • ✓ Accessible
    • ✓ Indoor pool
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Business center
    • ✓ Room service
    • ✓ Spa
    • ✓ Fitness center
    • ✓ Bar
    • ✓ Smoke-free
    • ✗ Restaurant

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