1/5 Ashish S. 9 months ago on Google
Dear
Govinda’s
Management,
I
am
writing
to
express
my
profound
disappointment
with
the
customer
service
experience
I
encountered
during
my
visit
to
Govinda’s
earlier
this
evening,
at
precisely
7:55
PM
on
September
3rd.
It
was
my
first
time
dining
at
your
establishment,
and
I
was
genuinely
excited
to
try
the
food,
given
the
reverence
associated
with
the
name
Govinda’s.
However,
my
experience
was
marred
by
a
series
of
unfortunate
events
that
left
a
lasting
negative
impression.
Upon
arriving,
I
joined
the
queue,
patiently
waiting
to
place
my
order.
To
my
dismay,
despite
my
wait,
no
staff
member
showed
any
inclination
to
serve
us.
Eventually,
I
approached
a
young
lady
who
appeared
new
to
the
restaurant
and
asked
if
I
could
place
my
order
with
her.
She,
in
turn,
directed
me
to
another
girl,
stating
that
she
handled
orders.
My
attempt
to
order
with
this
second
girl
was
met
with
a
response
that
she
was
occupied
“filling
at
the
moment”
and,
once
again,
I
was
directed
elsewhere.
At
this
point,
I
felt
not
only
frustrated
but
also
discriminated
against.
The
new
girl
I
had
initially
approached
offered
to
serve
me
despite
the
end
of
her
shift,
displaying
a
level
of
customer
dedication
that
was
admirable.
However,
it
was
the
actions
of
the
other
girl,
who
was
seemingly
uninterested
in
assisting
us,
that
truly
disappointed
me.
Her
refusal
to
even
acknowledge
our
presence,
let
alone
greet
us
or
take
our
order,
left
me
feeling
as
if
I
was
being
treated
unfairly.
Furthermore,
my
suspicion
grew
that
she
may
have
been
discriminatory
in
her
actions,
as
she
actively
served
other
customers
while
we
were
left
ignored.
The
culmination
of
this
disappointing
experience
was
when
I
requested
a
mango
lassi,
only
to
be
told
that
the
drinks
had
already
been
closed,
and
I
should
consider
ordering
from
the
drinks
in
the
fridge.
This,
in
my
opinion,
is
not
an
acceptable
way
to
treat
a
paying
customer.
I
am
disheartened
to
say
that
I
left
Govinda’s
tonight
with
a
sense
of
frustration
and
disappointment,
vowing
not
to
return
if
such
poor
customer
service
continues
to
prevail.
I
genuinely
hope
that
you
take
this
feedback
seriously
and
consider
measures
to
improve
the
service
quality
at
your
restaurant.
Customer
experiences
should
reflect
the
values
associated
with
the
name
Govinda’s,
and
I
sincerely
hope
that
future
visits
for
myself
and
others
will
better
align
with
those
expectations.
