1/5 Julie L. 2 years ago on Google
Can
I
rate
a
negative
number
because
one
star
is
actually
much
higher
than
I
want
to
give.
I
don't
typically
write
poor
reviews
on
establishments
because
I
never
know
the
mile
a
person
has
walked
prior
to
coming
into
contact
with
me.I
try
to
give
people
a
lot
of
leeway
before
reacting.
However,
this
experience
is
worthy
of
a
poor
review.
I
will
never
visit
the
altitude
jump
park
again
because
of
a
very
poor
experience
my
family
and
I
had
last
weekend
at
the
park.
We
reserved
our
tickets
on
line
for
a
4:45
jump
time,
four
kids
scheduled
to
jump
for
an
hour.
When
we
arrived
we
were
asked
to
wait
in
the
very
long
line.
I
inquired
what
the
point
to
reserving
a
jump
time
was
if
we
were
getting
in
line.
The
young
boy
managing
the
line
replied
most
everyone
in
line
had
also
reserved
a
spot.
I
wasn't
quite
sure
how
he
could
make
that
statement
as
there
weren't
two
lines:
one
for
reserved
ticket
holders,
and
one
for
purchasing
at
the
desk
ticket
holders.
So
we
waited
it
out
as
minutes
ticked
by,
and
our
reserved
time
quickly
passed
by.
By
the
time
we
reached
the
front
of
the
line
we
were
1/2
hour
past
our
reserved
time
and
could
no
longer
jump
for
the
60
minutes.
We
requested
a
30
minute
refund
of
our
jump
time
as
now
the
kids
were
only
able
to
jump
for
30
minutes,
not
the
paid
for
60
minutes,
per
child.
The
manager
on
duty
explained
he
could
not
refund
the
money
but
could
instead
give
us
a
60
minute
jump
pass.
We
politely
declined
the
jump
pass
and
again
requested
a
refund
as
we
were
no
longer
receiving
a
service
we
prepaid
for.
He
responded:
This
is
what
I
am
offering
and
if
you
don't
like
it
you
can
leave.
My
husband
and
I
were
floored
we
were
being
spoken
to
in
that
manner
by
the
manager
of
an
establishment.
Naturally
we
asked
to
speak
to
the
general
manager.
She
too
would
not
refund
the
money,
nor
would
she
print
any
policy
for
us-after
I
asked-
that
stated
a
jump
pass
would
take
the
place
of
a
refund
in
the
event
a
party
was
not
able
to
jump
the
paid
for
time
slot,
because
of
an
error
on
the
park's
end
not
our
end.
In
fact,
the
general
manger
told
me
when
I
asked
for
a
print
out
of
the
policy
that
the
"printer
paper
was
for
them
"
and
she
"was
too
busy
to
print
out
the
policy."
Both
staff
members,
management
level,
were
young,
completely
inexperienced
with
any
kind
of
problem
solving
capablilities
and
entirely
ill-equipped
to
conflict
resolve.
We
tried
to
work
with
the
two
young
staff
members
and
asked
on
more
than
one
occasion
to
show
us
the
policy
that
affirmed
what
they
were
saying
and
neither
of
them
could
produce
it,
nor
were
they
willing
to
direct
us
to
where
to
find
that
information.
Altitude
finally
asked
us
to
leave
after
no
efforts
of
resolution
were
being
reached.
Because
we
did
not
jump
at
all
we
did
get
a
full
refund
for
that,
interesting.
So
I
guess
they
can
do
full
refunds,
just
not
partials?!?
This
afternoon
my
son
and
a
few
of
his
friends
went
to
altitude
to
jump
and
my
son
was
refused
entrance
into
the
park.
He's
13.
I
am
always
grateful
for
policies
and
always
reference
a
corporation's
policy
when
a
problem
arises.
Every
time
I
called
Altitude
the
manager
(same
one)
hung
up
on
me
so
I
can't
even
have
the
conversation
about
the
policy
being
violated.
This
entire
situation
could
have
been
avoided
if
the
staff
were
trained
properly
on
how
to
manage
a
conflict.
I
do
not
blame
the
staff
for
that.
The
blame
falls
on
the
corporation
for
failing
to
training
their
staff
and
prepare
them
for
their
job.
I
cannot
support
a
corporation
that
treats
people
this
way.
I
get
it
trampoline
jumping
is
so
much
fun.
I
would
just
encourage
anyone
who
has
any
issues
with
how
they
are
treated
at
the
Altitude
establishment
to
put
it
on
record
with
APEX.
Altitude
is
a
tenant
of
APEX
and
APEX
should
be
aware
of
how
altitude
employees
are
treating
community
members.
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