I gotta let it out – I'm beyond frustrated with the way this property management team has handled a crucial issue in my apartment. On January 3rd, 2024, I hit up my property agent (Nick Jiang) about a broken and busted fridge. He told me to shoot him an email with the deets, promising to get someone on it ASAP. Cool, right? Wrong. I have been waiting from 10 am to 3pm, and my inbox is emptier than a Monday morning coffee shop. So, I brave the call center maze again, only to end up chatting with (Natalee Butcher), the Queen of Unhelpfulness. She basically tells me to forget about their team and fix the fridge myself. Like, seriously? This ain't just unprofessional; it's a one-way ticket to Tenant Nightmareville. I've dealt with my fair share of property managers, but this takes the cake for sheer incompetence. My frustration levels are off the charts, and I've burned more time on this than I care to admit. Oh, and get this – the team lead Karen (Renita Singhcalls) called me back after I dropped this Google bomb. But instead of an apology, they acted like they're the heroes of the story. According to them, this is the best service they can muster. Hats off to you, Crocker Management Team! If I could rate this dumpster fire experience, I'd give it a solid 0/5. And to anyone thinking of trusting this property company's reliability – think again. You're practically guaranteed a front-row seat to your own tenant horror show. Oh, and save your standard reply, Crockers. I don't need another “Kia ora, sorry to hear that” copy-paste. Your email's as useless as your property management skills. The old and broken fridge pictures:

My wife and I rented a property in Auckland managed by Crockers for nearly 6 years and we never had any problems all throughout our stay. Joanna Cavanagh was the initial manager which was replaced by Loren Hill. Both of them were amazing and easy to communicate with. Even after we moved out and went overseas, Loren continued to assist us and even provided us with a reference letter which enabled us to secure another rental easily here in Australia. I highly recommend them and the company they represent.

The team at Crockers have been amazing to deal with. Loren Hill is a fantastic property manager. She is easy to communicate with and maintains everything. When there is something that needs to be done she gets onto in pronto! In the past I have had bad experiences with property managers but Loren is changing the ways. In the future will only rent through Crockers and Loren. I highly recommend them to anyone wanting an impeccable service

We are very pleased with the service provided by Crockers. Nikki was our Building Manager and assisted us with everything we needed. Lima introduced us to the studio in a very friendly manner and answered all our questions. We encountered no difficulties in finalizing the contract, everything was very clear and straightforward. We appreciate the entire Crockers team, especially Lima and Nikki, for all the support during our stay. We highly recommend this company to anyone looking for a new home to call their own. Wishing everyone much success!

Previous rental dealings with the real estate have been amicable. Good service, approachable and relatable professionals (@NickJ), and great customer service rental delivery. Thanks for a great experience @NickJ.

Crockers Property Management company provided excellent service from day one. Ms. Loren Hill, the property manager was very supportive in right throughout the journey. And we were relocating from a different country, however, the whole process was so seamless and smooth. I highly recommend Crockers Property Management for all household requirements.

Jane Jo is one of the best property manager! We had two years great rental experience under her assistant. She made sure the property was properly maintained, and she was always helpful. Definitely willing to recommend Crockers to our friends!

A Body Corporate Account Manager must be Responsive, Attentive, and Knowledgeable. Having worked over some four years with our Account Manager (Kate Dixon) and her team at Crockers, I can say without hesitation, they have more than fulfilled these fundamental requirements. As Chair of a BC our Account Manager has provide an exceptional level of support to the Chair and the committee.