1/5 Sam P. 2 years ago on Google
Absolute
Scam.
They
give
you
a
diagnosis
time
frame
of
same
day
over
the
phone
when
making
the
appointment,
then
tell
you
it
will
be
2-3
days
when
you
go
in,
and
then
when
they
have
your
car
it
turns
into
possibly
1-2
weeks.
All
this
just
to
get
a
diagnosis.
Actual
repairs
will
definitely
take
longer.
Per
my
warranty,
without
a
diagnosis,
they
will
not
cover
my
rental
fees.
And
even
though
I
could
have
gone
somewhere
else
if
I
had
known
this,
starting
over
at
this
point
will
take
even
longer.
And
speaking
with
the
person
today
who
gave
two
different
answers
apparently
has
no
supervisor
on
duty
today,
and
is
not
willing
to
consider
reimbursing
me
for
the
excessive
rental
fees
that
they
caused.
I’m
supposed
to
speak
with
a
Jessie
on
Monday.
I’ll
see
how
that
goes,
but
I
am
not
hopeful.
Update:
We
continue
to
get
the
run
around,
and
now
we
are
being
lied
to
blatantly.
My
wife
was
insulted
by
a
service
rep
who
calls
himself
Jim,
who
thought
she
had
him
on
hold
when
trying
to
merge
me
to
the
call.
We
were
told
this
morning
that
they
were
on
the
phone
with
the
warranty’s
company,
which
was
a
lie
because
the
warranty
company
said
they
never
spoke
with
them.
She
called
back
and
we
spoke
with
someone
named
Amy
who
again
blatantly
lied
to
us
saying
she
told
us
it
would
be
five
days
when
she
originally
advised
us
it
would
be
2-3
days
when
we
brought
the
car
in.
We
were
told
yesterday
that
the
car
was
being
torn
down
by
them
to
get
a
diagnosis
for
the
warranty
company,
and
we
would
know
in
3
hours
the
route
cause,
and
here
it
is
the
next
day
and
we
are
still
being
told
the
same.
If
you
need
service,
please
take
your
business
elsewhere
as
you
will
get
lied
to
and
given
the
run
around.
To
date
I
have
never
spoken
with
a
Jessie,
and
no
one
will
get
me
over
to
a
manager.
Another
update:
I
have
since
picked
up
my
car
and
took
it
to
another
mechanic
to
be
worked
on.
Got
a
diagnosis
a
day
later
and
my
warranty
company
has
been
contacted
and
approved
the
repair.
I
do
intend
to
pursue
this
matter
with
the
governing
agency
that
regulates
dealerships
and
garages
until
I
am
made
whole,
and
I
will
continue
to
keep
the
public
updated
as
to
the
status
of
this
matter.
I
implore
you
not
to
use
this
place
to
service
your
vehicle.
Avoid
the
dissatisfaction.
11 people found this review helpful 👍