The Mater Hospital-Kasarani Clinic image

The Mater Hospital-Kasarani Clinic

Hospital

👍 Covid 19measures well observed. DR. Ann . Is doing a fantastic Job there. She is so child friendly,warm, Understanding, kind, patient and answered all our questions deligently . My son was at ease, and stopped his panic. Great facility,and have improved on time frame waits and queues. Great Job People often mention hospital, time, doctors, services, waiting,


Address

Roysambu Thika Super Hwy, Thika Rd, Mall, Kenya

Contact

+254 726 433179

Rating on Google Maps

3.00 (44 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 8 am to 5 pm
  • Wednesday: 8 am to 5 pm
  • Thursday: 8 am to 5 pm
  • Friday: 8 am to 5 pm
  • Saturday: 8 am to 12 pm
  • Sunday: Closed
  • Monday: 8 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: hospital (12) time (8) doctors (7) services (7) waiting (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 CN I. 3 years ago on Google • 219 reviews
    Covid 19measures well observed. DR. Ann . Is doing a fantastic Job there. She is so child friendly,warm, Understanding, kind, patient and answered all our questions deligently . My son was at ease, and stopped his panic. Great facility,and have improved on time frame waits and queues. Great Job
    9 people found this review helpful 👍

  • 4/5 K M. 2 years ago on Google • 204 reviews
    The hospital tends to have mature doctors who are better experienced than most other hospitals. However, the satelite clinic still has some challenges. Some key staff seem to come in late. .So if you prefer to visit a doctor first thing in the morning before going to work, you will most likely be delayed. Additionally, the doctors have a tendency of prescribing medication that is not readily available at their pharmacy. That further delays you in the event you have to go back to the doctor for change of medication.
    1 person found this review helpful 👍

  • 1/5 Faith N. 3 years ago on Google
    Mater hospital trm is one of the biggest scam I know. Kwanza wakiona.insurance they will prescribe antibiotics that aren't necessary.. don't forget unecesary lab tests.. I would Neva recommend this hospital to any one.. I remember my baby had teething fever and they ended up prescribing wrong drugs..i.thamks GOD i always go by maternal instincts.. nlimpea calpol na joto ikaisha on it's.own..he didn't have and viral infection as they had suggested.. if u going to.this hospitals and u have insurance cards, be cautious... Utapewa ata madawa huhitaji
    4 people found this review helpful 👍

  • 1/5 Doreen M. 4 months ago on Google • 4 reviews
    There is a Dr Sofia in this hospital who wasted my hours while trying to seek medical help from them on 30/10/2023. Very rude while handling patients, fixated mindset on treatment options and sticks to book rules while ignores all information shared. We come for consultation not to be lectured rudely. We pay to consult a doctor (to understand the issue at hand and treatment options). Clearly some doctors don't know what consultation is. Trully disappointed. Wastage of my good time.
    1 person found this review helpful 👍

  • 5/5 Joseph K. 6 years ago on Google • 45 reviews
    Very friendly staff from the receptionists to the nurses to the doctors and the pharmacy assistants. Very quick services and the doctors take time to listen to their patients' illnesses, explain to them their on the same, advice them on how to tackle the problem and keenly administer the precise medications. The offer specialist' services on given days and offer emergency services though the lack an ambulance. The place is of high class cleanliness and hygiene. The accept medical cover cards and cash as well. They have clean washrooms for both male and female. The offer a very wide variety of medical services. There is also an easy access by people with disabilities. There is a well organized waiting room for clients. This place is a good one for people who want to avoid long queues since there is no overcrowding or waiting for long to be attended to.

  • 2/5 jane w. 1 year ago on Google • 3 reviews
    On 4th June 2022 clients have had to wait for more than 30 minutes,others upto 1 hour waiting at the pharmacy...And the lady there was not very polite. I have been seated waiting for medication for close to 45 minutes now...that's not right!

  • 5/5 JOHN I. 5 years ago on Google
    This is one of the biggest private hospitals in Nairobi. It has a special clinic for heart complications. The doctors and the nurses are very professional. My cousin has been taking her son to this hospital for a long time because of a heart complication. The progress is great so far. However, it is vital you know what you are being treatef for and keep up with the progresd especially if you have insurance. The doctors have a sweet tooth for money and will drain your coffers dry. Importantly, there is a kids play ground which helps to keep them busy as adults visit the wards.

  • 2/5 Elvis B. 2 years ago on Google
    Accessible along Thika Road. However not recommended if you are in a hurry, with a sick kid, or for ANC clinics. The long wait to access even first triage is a painstaking affair.

  • 1/5 Ruth W. 3 years ago on Google
    Whenever I call nobody picks. What's the purpose of putting a phone number that goes unanswered! To make matters worse when I visit the branch they don't have the phone at the customer care desk. Nkt

  • 5/5 DUNCAN 5 years ago on Google
    Great. Thanks for the services to the community

  • 5/5 meshack O. 5 years ago on Google
    Its one of the best private hospital we have around. However its services is beyond the reach of many Its a very expensive hospital .Its found within south b estate along dunga road.

  • 4/5 Abdulkhaliq I. 5 years ago on Google
    Nice environment.

  • 5/5 jordan A. 5 years ago on Google
    Good services, technology advanced and always on time

  • 1/5 Peres A. 4 years ago on Google
    Today there are major delays. I have waited for one hour for medication for my daughter.

  • 3/5 aktar k. 7 years ago on Google
    Outpatient

  • 5/5 WuodNyachieng' I. 5 years ago on Google
    Hospital

  • 5/5 Douglas O. 6 years ago on Google
    nice hospital

  • 5/5 Duncan K. 6 years ago on Google
    The service is exceptional

  • 4/5 Joseph A. 6 years ago on Google
    One of the best hospitals in Nairobi

  • 4/5 John R. 6 years ago on Google
    Quite efficient, all major insurance covers accepted here.

  • 2/5 melissa m. 2 years ago on Google • 2 reviews
    Lately this branch is just sickening. Walked in with my sick child at exactly 8am, their opening hour, guess what, we had to wait for about an hour to be attended to. Nurses not in a hurry, they'll take their sweet time to do their job. Left the hospital with partial diagnosis, only to get home and my child worsened. Had to take my child to a different hospital only for us to end up being admitted, cause my child had serious multiple infections, which they could not diagnose.
    5 people found this review helpful 👍

  • 1/5 Zuida's B. 1 year ago on Google • 2 reviews
    If slowness was a hospital! If you have an emergency don't go here. 40 minutes between filling in insurance forms to having them input the data in their systems. 40 minutes to one hour waiting for medication at the pharmacy. Only fast guy is the lab guy who took ten minutes. Then the lady at the pharmacy took offence at me requesting her to be louder because there were kids making noise in the waiting area because my phone was in my hand so she convinced herself I couldn't hear coz I was typing on my phone. But at least the doc was good.
    3 people found this review helpful 👍

  • 1/5 Vero M. 5 months ago on Google • 1 review
    Met a very rude doctor Sofia on 2/10/2023 who showed lots of unprofessionalism and is very incompetent. I regret time wasted trying to get assistance from the facility.
    2 people found this review helpful 👍

  • 1/5 Mbinya M. 2 years ago on Google • 2 reviews
    TRM branch- a very rude lab technician. The guy literally has no remorse or compassion or even basic manners. I booked in for my Covid vaccine yesterday and time scheduled was 10.00 am I arrived at the hospital at exactly 9.48 but he insists that the vehicle already left so I cannot do the test..mark you..my flight is tomorrow morning and now I have to hop around looking for the test..am disappointed....

  • 1/5 Damaris 3 months ago on Google • 2 reviews New
    You need to change on how you handle your patients.


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