Avenue Hospital Thika image

Avenue Hospital Thika

Hospital

😠 Thika branch is a big joke,the front office staff are very rude,how do you keep me waiting for 5 hours while I have an ailing baby, and the staff are not moved at all.. AvenueThika management can you look into this,as this has completely changed my perception towards any Avenue Hospital.. People often mention services, hospital, waiting, slow, staff, Avenue, time, experience, doctor, service,


Address

Zuri Centre Nakumatt Building, Thika, Kenya

Website

www.avenuehealthcare.com

Contact

+254 711 060000

Rating on Google Maps

3.10 (70 reviews)

Open on Google Maps

Working Hours

  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: services (14) hospital (12) waiting (10) slow (9) staff (8) Avenue (7) time (7) experience (7) doctor (7) service (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 madina k. 3 years ago on Google
    Thika branch is a big joke,the front office staff are very rude,how do you keep me waiting for 5 hours while I have an ailing baby, and the staff are not moved at all.. AvenueThika management can you look into this,as this has completely changed my perception towards any Avenue Hospital..
    6 people found this review helpful πŸ‘

  • 1/5 Denis N. 3 years ago on Google
    This branch is a whole joke. Poor services and unexplained things goes around here.
    6 people found this review helpful πŸ‘

  • 1/5 ZIPPORAH K. 3 years ago on Google
    Very poor services and slow personnel. You don't make a patient wait this long at 6 in the morning when there's no other patient in line, and your staff look unmoved by that
    6 people found this review helpful πŸ‘

  • 5/5 Joseph m. 9 months ago on Google β€’ 188 reviews
    The services are good. Sometimes the nurses are slow when there are multiple procedures. All services are available ranging from outpatient, inpatient, Theatre.maternity,ICU ,dialysis, cancer centre, private wards, great kitchen with great menu for all inpatients and generaly staff are well dedicated. All insurances are accepted here.
    2 people found this review helpful πŸ‘

  • 1/5 Sam A. 3 years ago on Google
    Very slow services with no explanation to the patients. Visit this branch at your own peril...you will waste your whole day here!
    4 people found this review helpful πŸ‘

  • 2/5 JOEL M. 3 years ago on Google
    Thika branch I can't advice anyone going there will get good services. first time my wife was admitted here, the attendance to her was so poor, no information on any tests conducted, one day she was given medication without having taken lunch. second time blood samples were taking from my son and then clotted, they had to take for a second time imagine after waiting for more than 1 hour. This is a gross violation to the services a patient/customer is entitled to. Management should look into this.
    3 people found this review helpful πŸ‘

  • 1/5 pascallia w. 1 year ago on Google
    OMG I had my worst hospital experience in this facility last night.Very slow services,understaffed,rude doctor and negligence..I arrived there around 8 pm and left at 1:30 am to save my babies life In the nearby hospital..You guys are money minded and taking up patients only to keep them waiting unattended to..shame on you.
    2 people found this review helpful πŸ‘

  • 1/5 Charles M. 3 years ago on Google
    Slow/cold staff esp at reception. Uncordinated services full of confusion.
    2 people found this review helpful πŸ‘

  • 5/5 Wycliffe M. 10 months ago on Google β€’ 53 reviews
    Customer service βœ“ This is the best private hospital I have ever been. Patient care is one of the best I have ever seen. Catering services...wow! Is the best.
    1 person found this review helpful πŸ‘

  • 5/5 Christine S. 10 months ago on Google β€’ 5 reviews
    Today being Mother's day, I would like to appreciate Avenue Healthcare. I would like to appreciate Dr. Ozelle, the gynae for being so patient, professional and delivering my baby. To the staff in the maternity wing, you are amazing, caring and a blessing to us mums. Thank you for taking care of me and my baby. Avenue is my go to facility, all the time
    1 person found this review helpful πŸ‘

  • 5/5 Angela W. 9 months ago on Google
    I appreciate thika Avenue hospital the entire team that helped took us in April 2023 .. Avenue thika has great professional Nurse Masinde and Dr Mbogo thanks alot
    1 person found this review helpful πŸ‘

  • 5/5 TΓΌrk O. 1 year ago on Google
    Was very good experience. Good staff,good doctor. Thank you
    1 person found this review helpful πŸ‘

  • 1/5 Charles G. 3 years ago on Google
    Poor service
    1 person found this review helpful πŸ‘

  • 2/5 patrick m. 3 years ago on Google
    Customer service is so poor. You will have to wait the entire day. Went there at 1000 hours saw the physician at 1500hours. Nonetheless the doctors there are topnotch
    1 person found this review helpful πŸ‘

  • 1/5 Junior K. 1 year ago on Google
    So much delay, 7hrs without help
    1 person found this review helpful πŸ‘

  • 1/5 grace n. 1 year ago on Google
    Very slow, unprofessional...I enquired why it took long and the response was....the doctor is resting and the other one has left. I had to walk out buy some painkillers to relied the pain since I wasn't sure how longer am gonna wait. Very, very very poor services. We need AAR back to Thika.
    1 person found this review helpful πŸ‘

  • 1/5 Mercy K. 1 year ago on Google
    Waiting for more than an hour to see a doctor.confusion at the reception and nurse station.The worst experience in a hospital
    1 person found this review helpful πŸ‘

  • 2/5 Noela N. 1 year ago on Google
    My first experience was nice but it keeps on getting worse everytime ........very slow
    1 person found this review helpful πŸ‘

  • 1/5 Brian M. 2 months ago on Google β€’ 5 reviews New
    Very slow and some patients who are connected to doctors come straight and sorted as you wait. It so shameful to have to watch Thika Avenue degrade the standard set by all other avenues.

  • 1/5 Judy W. 1 month ago on Google β€’ 4 reviews New
    I was having a minor procedure (about 15 minutes). One the day of the procedure I was asked to be there by 12:30 PM so that by 2PM I'm at the theatre. I was kept waiting for hours and was taken to theatre at around 5PM where I was left to change and no further instructions given. After continuous follow up they informed me that my surgeon who took my case was not at the hospital and was also not aware that I was scheduled for that day. He asked that I reschedule which I refused. After lots of back and forth they agreed to assign me a different surgeon who was quite nice. You'd think that was all. My surgery ended at around 7:10 and I was sent back to the recovery room to await my discharge. About 2 hours later, no news. After constant follow ups we learnt that they hadn't even begun the discharge process. Anyway, ended up leaving the hospital at 10:30 PM. PS:They asked me to get an MRI which they never even used. My experience there was horrible save for a few lovely doctors and nurses.

  • 1/5 Ruth K. 1 year ago on Google
    The waiting time is just plain ridiculous. They might as well look into keeping patients thoroughly entertained

  • 1/5 Mdoe I. 1 year ago on Google
    This hospital has no queue management. You can die waiting on the queue. I left unattended after a whole hour of waiting!

  • 5/5 marrion k. 1 year ago on Google
    I have always been treated with dignity and love at this facility and when I had my baby in May 2021, I had an extremely wonderful experience. My family and I appreciate you.

  • 1/5 Patrick M. 1 year ago on Google
    Waiting time is outright ridiculous.You suffer more from waiting to be attended than the illness that brought you here.

  • 5/5 Evalyne J. 5 years ago on Google
    Good health services

  • 5/5 Amos 1 year ago on Google
    Quite a nice hospital, not that much congested. Loved the fact that specialist Doctors especially the paediatrician & gynaecologist were available. Only thing they should check on is their HMS billing system to ensure interim bills are upto date on a daily basis for clients who keenly keep track of their bills. Thumbs up to Beatrice- Nurse, Dr Chiira and Dr. Perris

  • 5/5 Abbas 4 years ago on Google
    Avenue hospital thika branch has been opened

  • 5/5 camy bc T. 3 years ago on Google
    Nice facility

  • 4/5 Patrick K. 6 years ago on Google
    Warm service

  • 1/5 Doreen A. 8 months ago on Google β€’ 1 review
    A great facility but slow services from the reception. It has taken us 2hrs to get to the triage room. We haven't seen the doctor yet. We will wait and see how this one goes. It's not a matter of life and death anyway.
    3 people found this review helpful πŸ‘

  • 4/5 Patrick M. 10 months ago on Google β€’ 1 review
    Happy customer, I would like to express my gratitude to the good services offered here. Special acknowledgement to Dr Ozelle and the maternity wing team for the excellent customer experience. Keep it up and God bless you πŸ™
    2 people found this review helpful πŸ‘

  • 1/5 Mwangi I. 4 months ago on Google β€’ 2 reviews
    This has to be one of the worst facilities ever. Bad reception, cancelling appointments and waiting for the longest time ever to see a doctor. All they care about is invoicing
    1 person found this review helpful πŸ‘

  • 5/5 Peninah N. 11 months ago on Google β€’ 1 review
    I came to this hospital feeling terrible with a fever, nausea and a terrible cough. Nurse Mercy, you have handled me so well and as a patient, I did not feel like a burden at all. My husband loved his interactions with the staff as well, the receptionist as well as the pharmacist. Nurse Mercy, your kindness went a long way in making me feel so much better. The doctor was great too! Overall, I think this is our new family hospital!!
    1 person found this review helpful πŸ‘

  • 1/5 Benson N. 2 months ago on Google β€’ 1 review New
    We sat for 2hrs waiting on a Doc (ENT) and it took another 2hrs to get treatment. Very very slow service. Improve on service delivery.
    1 person found this review helpful πŸ‘

  • 5/5 Sitati M. 3 months ago on Google β€’ 1 review New
    Best Hospital in Thika. Great customer service.


Call +254 711 060000 Open on Google Maps

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