I would generally say the supermarket has got you covered in all needs you have whether its household items electric appliance grocery and fresh produce drinks etc . You can choose to pay via cash or via mpesa or via cards its your choice.Yaani kila kitu chenye unataka utawai apo naivas

It is ok but not super. One thing that keeps annoying is the double security check before entering and that you are obligated to leave your back outside. You have to learn to give some trust to your customers and do security in more modern way, via monitoring cameras in the shop and doing random checks after check out, treat me like a human being instead of this criminal,

The story behind the origin of Naivas supermarket is a story indeed - encouraging to anyone .. when we talk of Naivas Thika town , it's a branch and a half , you find what you need easily because it's spacious enough , attendants are ready to help and I haven't found a rude attendant there .. I have always loved Naivas and wherever I visit , I love to shop with them because you find almost everything you are looking for from furniture, foodstuffs, bakery , clothes , beddings , electronics and other households.. I recommend

The whole building is called naivas, the naivas supermarket is in the first floor, the basement is a car park for naivas supermarket customers(free for 1 hour) and also other members of the public at a fee. The building hosts many other businesses including a bata shop and optical eye clinic. The Supermarket is well stocked and has a lift. I would recommend it to everyone. A convenient place to shop.

I loved the great commodities in this supermarket that are cheaper to satisfy customers wants

Everything you could ask for in one place....nice service.... customer friendly staff..nice place to shop as they have variety of discounts....take advantage of their offers..worth the trouble. Your home of economy shopping

Among the One-stop shops once in Thika Town. Explore the place to have a fresh shopping experience and pick goods that match your wallet. Be observant for discounts!

All I can say of that that place has really changed, in terms of service and quality.. Its great. I give it a 5star

This place is nice You shop all your desirable items in a single building Must be nicer

Good customer service,ample parking

Good place to shop... Reasonable prices... Always full in the evenings but the lines are always moving

It's a great place for shopping and contain great produce and fresh vegetables

A good place to get quality household items all under one building. Great customer service from cashiers and attendants. Well arranged shelves which makes it easy to get what you need. Queues are usually long especially during the end month.

Naivas,Thika is a good place for shopping, It has good customer service and I would advise you to shop there.

An awesome experience everything under one roof

An amazing retail outlet with great customer service and diverse quality products!

The soldiers are good they make an effort of even greeting you before they scan you and the supermarket is nice and ambiance

I actually love the place,its amazing n fun to shop

Nice one .and the best service ever

Great place 10/10

Amazing service and a wide selection of affordable commodities for all your shopping needs. It's truly a one stop shop.

It has a well organized store and the staff are very helpful

Lots of great offers and fresh bread from.tbe Deli section of the supermarket

Great customer service and good space

Prices are pocket friendly Good and Clean environment

There you get quality goods at a fair price.

Secure underground parking. But very steep for driving in and out. Car needs to be strong/in good condition.

Well stocked with a reasonable sequence of products as you move along the aisles. Wheelchair accessible as there are ramps at the parking lot, entrances and exits. Shuttling between different levels of the building is facilitated by an escalator ramp

Loved it. Is a business plaza with a supermarket Naivas ground floor

Nice place for all your home shopping... Clean and very supportive staff

Your one stop supermarket for shopping. Fresh items and food staffs ...had nice shopping experience in there...

I won't even mention the inconvenience with poor network. Paid for 2 brown chapos only to get home and get one stale white and one brown. If the brown ones were sold out maybe ask the consumer whether the alternative is alright due to dietary reasons!And the packaging 🥱

Poor customer service...woe unto you if you are served by a certain lady... Worse if you're using a gift voucher...they'll tell you ,"there's no network" come back another day as if they're doing you a favour.

Super cool, I love all shop attendance by how they help while picking items and showing you how good they are,,, I love the work of customer care desk by helping get the naivas card.... Their products are good and have good price per item...

The staff are rude and arrogant I didn't like the place I highly discourage anyone from visiting it

It's a good place to shop and the location is ideal too

They have great offers just for you, the one in thika is a spacious outlet so I definitely think they have what you are looking for. Happy Shopping!

I like their services and products, polite staffs. I only feel sometimes the place is overcrowded, I think it's small for the population around, at times you line up for long just to pay for few items especially end month. Otherwise everything else is good 💯

Very big and all your needs will be met from fresh food to stored ones

Shopped a couple of times. Everything you need under one roof. Top notch customer service

It's the best supermarket in Thika, services perfect , they have a variety of products of different brands unlike other supermarkets.

The place is good, they have the same range of products with the fair prices that Naivas has continued to offer throughout. Their bakery section is usually the best in town, for any kind of cake, this is the place to order, they will always be on point and on time!! Some few challenges to expect: parking. It's on a busy street with matatus and technically it's hard to get a slot on that lane. Apart from the kitchen items and goods, all other items are on the first floor. I wish there was more space on the ground floor to let the place be less crowded.

I love it. Organized but usually crowded.

Very clean...quick services and the elevators to the upper floors just finishes it as a piece of great market...

The place has a small footprint, but hits the spot just like an ice cold glass of water on a very hot day.

This particular Thika outlet falls short of the standard set by other Naivas outlets in Kenya. It ranks among the worst I've experienced in the country. The small queuing space at the cashier's bay and the slow staff, especially the cashiers, contribute to a frustrating shopping experience. The Githurai outlet, which I expected to be chaotic, is surprisingly much better. To improve the Thika outlet, I suggest reorganizing the shelves near the cashier's area to allow for more room for the long queues. Additionally, the cashiers should have shorter shifts to prevent them from becoming overworked, which is evident in their performance.

Like other naivas supermarkets, this center achieves customer satisfaction by displaying a variety of standardized affordable goods as well as shopping cards that encourage regular shopping

Everything under one roof. Vast variety of items at affordable prices.

It's just okay. Though I didn't get what I was looking for. I.e. normal minced beef and milk chocolate covered digestive biscuits. 😏

Good one

Nice parking

Nice experience, almost everything is available,,,though not spacious

Their gift shop has limited variety of jewelry

Best shopping for you

Very nice place

Whatever price they have on an item is different from when they ring it up. I was buying a bike which cost almost 900 more.

Awesome....

Too congested

The service was cool

Nice place to shop with underground parking

It's Awesome and well organized

Ok

Good merchandising,spacious aisles,a good cooked food and cakes variety,friendly staff

Great customer service

The billing area is quite congested. Staff are friendly and stern when it comes to wearing a mask at all times which is great. It's up to the customers to maintain social distancing by standing at the marked spots. There's a great anti theft machine that goes off every so often only to be determined that the products had not been ringed up properly or that the packing attendant had mistakenly packed an item that was not supporting to be there.

It's an awesome place... Mostly I enjoy the gaming lounge on 5t floor

Fast and efficient shopping under one roof. Spacious basement parking too

Naivas located at far right end of thika town. It's quite a great place to do all your shopping experience. Goods are fairly priced and very nice customer services. Only problem is it not spacious.

All in one shopping experience in a Clean, easy access, secure parking environment.👍🏽👍🏽

Great place

One of the leading supermarkets within Thika town, with a good variety of household supplies, electronics, groceries, foods, clothings, etc. The supermarket provides underground ample parking space for shoppers, convenient wheelchairs spaces, and conveniently located for ease of access.

A bit of congestion. This is due many of us who are really in love with Naivas. Wish we could another around Town... Otherwise, good service and hope this continues even being better. Thanks to management.

The worst costomer service ever I hated this place

Great

Smart move by the staff. One has to pay for the food at the deli before getting it. Makes sure you have it hot ☺️

The best place to shop in thika

Best Supermarket

Very organised

Best at customer service

Busy place. Employees however seem seasoned and know location of products on the shelf.

Its a nices shopping supermarket 😍😍😍

I can't complain, it's was the best

Cool

Agree

Excellent

Not bad, but need to have more space. It's so squeezed. Av more quick cashiers too

I got everything I needed.

Awesome place with variety of choices

Great shopping experience.

The place is usually overcrowded in the evenings

Service was excellent

Great service

Great customer service

Convenient

Efficient

Superb

Good