3/5 Sridhar K. 1 year ago on Google
I
and
my
friends
are
regular
visitors
to
this
well
maintained
Hotel
Restaurant
for
over
two
decades.
It
is
beautifully
renovated
n
expanded
now.
Kudos.
While
we
were
very
happy
with
the
service
all
these
years,
today,
we
had
an
unpleasant
experience
here.
As
we
requested
for
Kuruma
instead
of
potato
as
side
dish
for
Poori,
the
order
taker
initially
refused
serving
them;
on
insistence,
he
said
extra
price
will
be
charged
for
kuruma.
We
were
surprised,
as
it
was
not
so
all
these
years;
still,
we
accepted.
Poori
with
Kuruma
(without
potato)
was
served.
But
we
were
charged
for
Poori-potato
plus
kuruma.
When
we
questioned
the
order
taker
for
being
charged
for
potato
too,
which
was
not
served
at
all,
he
maintained
it
as
the
hotel's
practice.
To
prove
his
point,
he
cited
parcel
meals
will
be
charged
the
same
price,
even
if
one
is
taking
the
meals
with
or
without
rice.
We
felt
aghast.
Earlier,
it
was
not
so.
Its
not
for
the
few
odd
rupees
that
we
were
charged
today,
but
the
practice
of
charging
customers
for
NOT-TAKEN
items
too
is
really
bad.
We
felt
cheated
and
if
the
order
taker's
version
(both,
for
poori
&
meals
without
rice)
is
correct,
then,
we
feel,
the
customers
are
being
cheated
blatantly
by
the
restaurant.
The
cost
of
renovation
should
not
be
recovered
this
way.
The
hotel
would
do
well
to
review
these
recent
unfair
practices.