1/5 T E. 6 months ago on Google
Upon
arrival,
our
room
code
received
through
text
to
access
the
building
didn't
work
so
we
had
to
call
to
get
a
different
code.
Our
first
impression
of
the
room
was
that
it
was
cold.
The
window
in
our
room
had
a
slight
draft
even
when
"closed".
It
is
an
old
building
and
windows
are
old
too.
My
partner
and
I
called
the
owner
&
told
him
about
the
window.
We
asked
about
heating
as
there
was
none
and
we
were
only
informed
of
extra
heating
costs
upon
arrival
when
we
saw
a
framed
extra
costs
list
in
the
room.
We
were
surprised
to
discover
this
new
information
about
heating
costs
as
it
was
not
stipulated
in
the
booking
description
that
the
heating
costs
extra
and
you
can
hire
a
heater
per
day.
When
we
told
the
owner
this,
the
owner
responded
by
saying
he
could
send
maintenance
to
fix
the
window,
heating
costs
extra
and
it's
only
$5
p
day
which
is
nothing
compared
to
the
cost
of
heating
bills
and
"if
you
don't
like
it
you
are
more
then
welcome
to
leave.
".
We
were
not
warmly
welcomed
by
this
phone
call
to
the
owner.
The
guest
does
not
need
to
be
made
aware
of
the
owner's
overall
utility
bill
as
a
basis
for
their
extra
costs.
It
was
clear
by
his
rude,
unaccommodating
and
dismissive
response
that
he
did
not
care
about
us
as
his
guests.
At
the
start
of
the
week
one
of
the
toilets
on
the
ground
floor
became
'out
of
order',
that
toilet
wasn't
fixed
during
our
entire
week
of
stay
and
the
hallway
smelt
awful
the
whole
week.
One
of
the
toilets
upstairs
didn't
flush
properly
either.
If
people
walking
in
the
hallway
on
the
old
wooden
floors
didn't
wake
us
up
then
we
were
woken
up
by
staff
vacuuming
at
8:30am
in
the
morning.
We
had
a
double
bed
and
it
was
incredibly
uncomfortable
as
you
could
feel
the
springs
of
the
bed.
The
bed
had
insufficient
linen
to
keep
ourselves
warm
-
linen
costs
extra.
We
basically
were
cold
the
whole
time
because
we
didn't
anticipate
such
a
shortage
of
human
basics
and
opted
not
to
pay
for
what
should
be
standards
at
any
accommodation,
especially
in
a
cold
city
in
the
middle
of
winter.
Horrendous!
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