2/5 MARIA A. 1 year ago on Google
Been
to
this
Starbucks
for
3
months
and
today
we
received
the
worst
customer
service
from
two
employees
Miranda
and
Rocio.
As
usual
we
went
to
order
coffees
and
once
we
arrived
to
the
office,
we
try
them
and
they
taste
water
down.
We
went
back
to
see
if
they
could
make
it
again
since
we
went
yesterday
and
had
the
same
drink.
Miranda
and
rocio
said
there
wasn’t
anything
they
could
do
that
they
already
added
the
four
pumps
of
sugar
cookie.
We
asked
nicely
if
they
could
remake
them,
and
they
just
had
an
attitude
afterwards…
We
asked
for
a
refund
and
they
said
it
was
impossible
without
a
receipt.
Which
when
asked
if
we
wanted
one
we
said
“No,
thank
you”
so
we
did
not
have
the
receipt
.
Then
we
ask
them
if
they
could
just
remake
the
drinks
and
Miranda
said
we
don’t
have
to
have
an
attitude
which
we
did
not,
and
there
was
witnesses
and
other
target
employees
watching.
She
was
the
one
being
rude
to
us
customers
and
complaining
to
her
coworker
ROCIO.
While
Miranda
was
making
the
drinks
Rocio
told
us
to
“scoot!”
for
her
to
take
care
of
the
next
customer….
There’s
ways
to
ask
customers
to
move,
saying
scoot
wasn’t
it.
I
think
it’s
unfair
that
we
have
to
deal
with
this
service
when
Starbucks
is
a
big
brand
and
coffees
are
expensive.
Never
had
bad
service
with
the
other
employees
their
drink
are
made
so
delicious
but
Miranda
and
Rocio
didn’t
know
how
to
makes
their
drinks
nor
provided
good
customer
service.
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