The appliance dealers entice you to buy GE appliances with the promise of a GE rebate you will receive within 60 days of purchase. I bought my appliances on March 25th, 2017 and filed for the rebate the next day. I was notified I was approved for the rebate but it is October 22, 2017 and I am still being promised just 60 more days. What a lie they told me!

I hired GE Appliances to come to my Home to Repair my washing machine. I will start out with I have had them to my Home on multiple occasions to repair my GE appliances. I am not trying to get out of paying for services which is evident with the thousands of dollars I Have spent over the 6 years having their appliances repaired. We moved into a New Home approximately 6 years ago and purchased brand new GE Monogram kitchen appliances as well as TWO GE washers and Dryers. We spent close to $30,000 on all the brand new appliances. Since then we have had nothing but constant repair bills. I understand that companies don’t stay in business without charging for their services and we have paid GE a lot of money to have repairs done over the years. With that being said, I was deeply disturbed with my last interaction with GE. First of all I have had this particular technician before and requested that he NEVER return to my Home. He was beyond rude and if I could have given him negative 10 stars I would. So of course, the same technician came out and looked at my washer and told me the shocks on the washer had to be repaired (my washing machine would turn off in the Middle of a cylce). He also said that I could be loading the machine improperly (which I have been loading the washing machine exactly the same way for 6 years without any problems)! Knowing that I am 100% positivie its not from me loading the machine improperly I again asked him are you sure that it is the shocks. He said yes and I went ahead with the repair which was approximately $325. After he left, I put a load into the washing machine and the machine stopped!! I called GE and said that their technician repaired a part that WAS NOT broken and that they needed to give me a credit towards them coming back to rediagnosis the problem and repairing what is wrong. They sent the same technician back today (because you cannot switch technicians after a diagnosis) and he once again said their is nothing wrong with the machine and that I was loading it improperly. He informed me that an extra large capacity washing machine can only handle 3 bath towels which is absolutley ridiculous. I got out my owners manual written by GE and in the book under loading examples it states my extra large machine can hold 10 bath towels, 12 washcloths, 7 hand towels, 2 terry cloth bath mats and 2 bath sheets. Remarkedly, I have never even put that much into my washing machine. I guess my point is that GE is being dishonest and lying to customers and charging them for replacing parts that are not even broken. When I bring it to their attention that they were dishonest and replaced parts that WERE NOT broken they ignored my request for a credit or refund. I truly don’t understand how a big company like GE can send technicians into homes that are not properly trained on repairing their appliances and then turning around and blaming their customers when they cannot diagnose and fix their appliances. Obviously GE is not going to put dishonest Information or lies into their owners manual!! It is totally unacceptable for any company to lie to their customers and take money to repair parts that are not broken. BOTTOM LINE: DO NOT PURCHASE GE!!

Worst service AHS sent them to my home to repair my refrigerator ice maker. Did a poor job; refused to replace broken shelves in the refrigerator; did not change the panel that caused the ice maker not to work properly Just keep feeding me a line of Bull-Sh— American Home Shield finally sent another repair service and every broken part was repaired and paid for by my home coverage AHS No problems at all with getting approval for all the parts Would never never use this company again Vito

I asked for a technician to come out and tape up the ducts attached to the dryer as I saw clumps of lint on the floor and was worried about a fire. The girl on the phone said there would be a diagnostic charge of $92 ... I had no choice so I said okay. The guy gets here and all he did was shine a flashlight on the back of the dryer and refused to just tape up the ducts and wanted to charge me another $90 or some to do the taping which is what he was hired to do. I didn't need a "diagnosis" in the first place ... so I said no.

My GE Spacemaker XL1800 microwave looked and sounded like it was working OK but just stopped heating food. Some research revealed it was most likely the magnetron tube failed and as it has a long part-only warranty called GE to schedule a $89.99 service call but cancelled when after repeated attempts GE would not tell me their fixed labor cost to replace the magnetron tube, probably cause its a big repair and the cost would be quite high and what they really want is to get their tech into our home to bill us at least the $90 and then offer us their $100 rebate to buy another GE microwave when we refuse to pay their exorbitant repair cost. Just another form of bait and switch.

The 1st technician was quite good. He didn't have the part but ordered it and I received on schedule. Unfortunately, the technician who arrived to install it was terrible. He insisted the stove did not meet code claiming no shut off behind it. In fact there was a shut off he just didn't bend to find it. He then installed the part which works fine. However, he left taking another part with him that should have remained with the stove. Needless to say I am unable to get the part

I thought I would use the factory authorized repair. Absolutely horrible experience. The first available was 2 weeks out, as the date got closer I received an email that they had rescheduled it to a date that did not work for me. So I used the online scheduler to pick another date, today 1/17/2023 between 1 and 5. As it is 3:30 I checked the status, the appointment has been changed to 1/23/2023 a day that does not work for me. Glad I took the afternoon off work. When I called the 800 number the voice system said we see you have an appointment scheduled for today between 1 and 5 the technician will be there shortly, so the phone system and online system clearly aren't in sync. Eventually I got to a rep who said no the appointment has been moved to 1/23/2023. She also told me that booking online is not really accurate as dispatch has the real schedule and it is better to just call. Really... this is GE and your scheduling systems, online, voice recognition phone and dispatch are not in sync. So now the next available appointment is Feb 2 another date that doesn't work. Save yourself the headache and months worth of scheduling nightmare and go to a company that actual cares about their customers.

ABSOLUTELY THE WORST!!!!! RUDE DISMISSIVE PEOPLE ANSWER THE PHONE! Canceled my appointment & delayed it by 1 week & even then they'd not be given the time window. On the phone for hours, nothing accomplished!!PLEASE DO YOURSELF A FAVOR & STAY WAAAAAY away!!!!

Showed up outside of scheduled appointment time. Then blamed me for being at work. All the customer reviews say it all. Trash

Came to my house told him before hand the dogs locked and secure in the cage mind you I’m hearing impaired I can’t cover my face because of medical issues like I said he was gonna stay at a distance for safety understood he did not properly fix the machine lied about it said it was fixed and good never told me to check the machine took off and left it is not fixed

Warning.. this is not a repair appointment it is a sales appointment and they have no idea who is coming.