1/5 Cynthia L. 4 months ago on Google • 2 reviews
I
recently
visited
Tomtom
coffee
bar
with
the
hope
of
enjoying
a
pleasant
morning
with
a
cup
of
coffee
and
a
piece
of
toast.
Unfortunately,
my
experience
was
far
from
satisfactory,
and
I
left
feeling
frustrated
and
disheartened.
From
the
moment
we
arrived,
the
atmosphere
of
the
coffee
shop
seemed
promising.
However,
any
positivity
quickly
dissipated
when
we
encountered
an
impolite
and
unhelpful
waiter.
Not
only
did
he
fail
to
provide
adequate
information
about
the
menu,
but
his
demeanor
was
rude
and
dismissive.
Upon
reviewing
the
menu,
we
noticed
that
a
"Kafe+Briosh"
was
priced
at
130,
and
a
"Kafe+Tost"
at
150.
We
assumed
that
these
prices
included
a
cup
of
coffee,
as
the
name
clearly
indicated
"Kafe"
(meaning
coffee)
and
“+”.
However,
when
the
waiter
presented
us
with
the
receipt
after
serving
two
cups
of
coffee
along
with
the
briosh
and
tost,
we
were
shocked
to
see
an
additional
charge
of
300
for
the
coffee.
Seeking
clarification,
we
politely
inquired
about
the
discrepancy.
Instead
of
attempting
to
rectify
the
situation,
the
waiter
responded
with
a
condescending
tone.
He
rudely
explained
that
the
coffees
should
have
been
espressos,
as
if
it
were
common
knowledge.
It
was
deeply
disappointing
to
encounter
such
unprofessional
and
disrespectful
behavior.
Feeling
both
deceived
and
mistreated,
we
reluctantly
agreed
to
pay
the
extra
charge
for
the
coffees
and
requested
the
espressos
that
should
have
come
with
the
briosh
and
tost.
The
waiter
begrudgingly
brought
us
the
espressos
but
made
no
effort
to
make
amends
for
the
confusion
or
his
impolite
demeanor.
He
even
gave
us
another
receipt
for
the
additional
espressos
which
was
an
additional
160.
This
entire
experience
left
a
sour
taste
in
my
mouth,
both
literally
and
figuratively.
Not
only
did
we
end
up
paying
more
for
our
breakfast
than
we
initially
anticipated,
but
the
lack
of
transparency,
combined
with
the
impolite
behavior
of
the
waiter,
made
for
an
unpleasant
visit.
As
a
tourist
seeking
a
pleasant
and
enjoyable
start
to
the
day,
I
had
expected
better
from
this
coffee
shop.
Regrettably,
they
failed
to
meet
even
the
most
basic
standards
of
customer
service
and
respect.
I
strongly
advise
other
visitors
to
reconsider
their
choice
of
this
establishment,
as
the
combination
of
hidden
costs
and
impolite
staff
detracts
from
what
should
have
been
a
positive
experience.
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