If you are a foreigner do not come here. They don't accept insurance. They want cash and its not cheap. Quality and service is not up to western standards. They give you a form to submit to your insurance company even though they claim to offer direct billing. They don't. I saw people fighting with doctors in the lobby. One was an elderly man. Most people were very unhappy with this facility. Even the doctors and front desk staff disliked each other. Very unprofessional place. I couldn't imagine trusting them with your health.

Very, very poor customer service and rude employees. They told me a fixed price when I talked with them through phone and got another triple price when checking out. Not at all in standarts of a German Hospital, a disaster! Dont recommend at all, horrific!

Very poor service I’was there and explain exactly about my problems and I said I want someone to see me who understand about my situation And when I seen the doctor he told me they have directed you wrongly you should have gone to different doctor because I’m not specialist for this problem and he said I have to do some test Wich they costed me 6000 LK plus the doctor visit was 4000LK I said ok I will get the results of my test and I will see the doctor that the other doctor told me and Booked an appointment from the morning to come and see the doctor 16:20 as it was early for me to stay around I went home and then I returned in evening it taken me 2 hours drive going and coming as it was pic time . And when I went they told me the doctor had gone home .. I was fuming after 3 days of going up and down they taken the money and they did nothing I will never visit that hospital anymore over 6 staff in there and no one could call me to inform to cancel the appointment .. they only care about money .

(Translated by Google) Scandalous service only hospital is not called, specialized staff for incapacity and incorrectness. (Original) Sherbim skandaloz vetem spital nuk quhet, staf i specializuar per paaftesi dhe jo korrektesi.

A totally messy service. They mixed up your appointment with others, ending up waiting one or two hours for a test. Very unprofessional in their customers management.

(Translated by Google) Totally disappointed. Maybe the doctors are good, but I could not visit. Unprecedented mess in the organization. A waiting room, full of people, where all schedules were until 6.30. I asked the receptionist several times how many people I had money and each time he told me 3 or 4 people. In the end he told me that if I did not like it I could leave. Of course I left. This is not the first time this situation has occurred in this clinic. I accompanied 2 other people, the same situation. Mess. There is always disorganization, but apparently instead of improving, they are increasing the mess. In a Tirana where there are other clinics and a very good doctor, I would recommend everyone to see another solution (Original) Krejtesisht e zhgenjyer. Ndoshta mjeket jane te mire, por nuk arrita te vizitohem. Rremuje e papare ne organizim. Nje salle pritjeje, e mbushur plot me njerez, ku te gjjtha oraret ishin per ne oren 6.30. E pyeta disa here recepsionisten sa veta kisha para dhe cdo here me tha 3 ose 4 veta. Ne fund me tha qe nese nuk me pelqente mund te largohesha. Natyrisht u largova. Nuk eshte hera e pare qe ndodh kjo situate ne kete klinike. Kam shoqeruar dhe 2 here te tjera te tjere persona, e njejta situate. Rremuje. Ka gjithnje corganizim, por mesa duket ne vend qe te permiresohen, po rrisin rremujen. Ne nje Tirane ku ka dhe te tjera klinika dhe mjek shume te mire do ti rekomandoja cdo kujt te shohe nje tjeter zgjidhje

Doctors do their job profesionally, but the staff is not good, they act rude sometimes and they are not correct with the service and don't come in time when you need them. The setting is very good and comfortable.

The worst hospital ever! Didn’t recieve any solution of my health condition due to many delayed appointments because of the poor service and staff. I don’t recommend it at all! ❌

Horror customer service, I had to take three analysis and when asked and got through phone price, when I got to the clinic I got another super high price, I dont recommend this hospital at all, horrific service. Even when I asked the staff about this change they all begun to say contradictory things about this episode and still gave finally the tremendous price when in other place I got one third of that price

(Translated by Google) Today I was in Tirana in the German hospital (so they call it even if you don't hear a word in German) my wife had to do the routine check-up. I did from Valona-Tirana and return 320km. To do blood test urine paptest abdominal ultrasound ecg of the heart and eyes we waited from 8.20 am until 14.00. Even if we had booked days ago, the recepsion nurses didn't give a damn and let people in from outside without waiting in line. It is not a good thing if you leave the hospital administrator in the hands of the inexperienced. (Original) Oggi ero a Tirana nell ospedale Tedesco(cosi lo chiamano anche se non si sente ne meno una parola in tedesco) mia moglie doveva fare il check-up routine. Ho fatto da valona -tirana e ritorno 320km. Per fare analisi dell sangue urina paptest ecografia adominale ecg dell cuore e gli occhi abiamo aspetato dalle 8.20 am fino alle 14.00 . Anche se avevamo prenotato giorni fa, alle infermiere dello recepsion non fregava niente e facevano entrare gente da fuori senza aspetare la fila. Non va bene cosi se si lashi il administrare dell ospedale nelle mani dei inesperti.

I had an appointment at 5 i went there 4:30 and i got in for the visit at 5:30. My mom had a heart echo. They let us wait alot. I asked the girls at the reception and she said yes 5! Very rude girls. I didn’t want to argue so we waited. They are not very polite and don’t look professional. After the echo they made us wait while the doctor started other visits he said just i finish here and i come back. So he started with other patients until 6:56 almost 7 I thougt this hospital was mor organized and professional but obviously not. Problably won’t go there again.

I received exceptional service and care from a smart, wise, and lovely cardiologist. Thank you, Dr Verona Beka, German Hospital, Tirana.

If you want to find a place where no one cares about you and your health and just wants your money - this is the great place to go! Went there with lungs problems, Pneumologist prescribed multiple tests including blood test, abdominal ultrasound, xray and then also lungs CT. Even after this, doctor was not able to give me a clear diagnosis and just gave prescription for antibiotics. 2 weeks later after treatment my legs stopped to work and I had severe pains in stomach - come again and Pneumologist + Gastroenterologist were shocked and clueless what to so. They did MRT for which I paid 400 euro extra (all by then totaling around 1000k for all expenses at this clinic), but results were over weekend during which I got immobilized and called urgency for hospitalization. It ended me having a spinal surgery at another state hospital, but staff and doctors and Spitali Gjerman were completely useless, helpless, very inattentive to me and it was just awful experience. Avoid at all costs. PS: At least, they speak good English, though, and MRT ladies team very nice. Andrew.

Worst hospital ever! Unprofessional staff! The reception doesn’t give full information on what u are asking. Too pricy for the service and bad communiction

35 euros for a pcr test. They said the results will come after 8 hours, and came faster, after 5. On the results they typed a wrong gender and my id number incorrectly. I recommend to double check. Overall i recommend for pcr.

(Translated by Google) Nothing like starting from communica- tion in the reception, no serious visit, and nothing in common. I never come back. (Original) Asgje sic duhet duke nisur qe nga komunikimi ne recepsion, asnje vizite serioze dhe asgje ne rregull. Nuk kthehem kurre.

Worst hospital ever! Unprofessional staff! The reception doesn’t give full information on what u are asking. The doctors, nurses and other staff members show lack of professionalism and are unwelcoming and rude.

Can't thank the cardiologist dr.Memo and staff enough for the excellent care we received.

Private hospital, not the best, but organized. Seems they are more specialized in heart problems

Unprofessional and extortive!

The worst hospital I ve ever been. The staff is unpolite. You pay more for the same analysis and you get the results after a week.

Very poor customer services and the employee are very rude...do not recommend this hospital 😐

Cath lab super ekip

(Translated by Google) We are satisfied with doctors and nurses from the hospital service .. thank you (Original) Biz hastahane hizmetinden doktorlardan ve hemsirelerden memnun kaldik.. tesekkurler

(Translated by Google) Total lack of professionalism and patient information. (Original) Mungese totale e profesionalizmit dhe dhenies se informacionit per pacientin.

My mother in law called to asked them to send an ambulance for my father in law, after they told her how much it would cost, she told them she could pay..The person on the phone said no we don't trust you to pay and hung up. It is a disgrace, maybe my in laws are poor and elderly but we could afford treatment for him. If he does because we could not get him to care it will be on them. If you need care go to Amerikan Spital

The excellences surprise when you least expect it even in the country of the Eagles🙏Professor Jacobo Zeidani and Doktor Alban Dibra, a combination of high professionalism and kindness, of humanity beyond the intellectual correctness demonstrated in every step, with the most sincere truth that ensures to have absolutely no doubts and choose this clinic/hospital among 1000 others. The professionalism and correctness of the staff make for a recovery from cardiac surgery, unexpected and surprising for all of us! Even the smiles of these brilliant doctors did their part 🙏🙏 It's a 5 star experience 🌟 where the relationship is clear from the beginning, but where the focus is on the patient, the cardiological problem, all the problems, where the doctors touch still patients with their hands, where the relevance of human life prevails and not just the economic aspect as in other places... Thank you so much 💓 to all the staff!!!

Thank you doctor nini, a wonderful doctor, thank you doctor nini you are a true professional thank you amazing doctor

I've had multiple interactions with this hospital, and each time, the staff's professionalism and empathy shone through. They truly care about their patients.

Worst hospital to get checked at. They want to rip you off, asking you to get done a list of checkups (which are not needed) just to get the money from you. They are not responsible at all, they tell you the results will come up in 1 hour and they delay them for more than a day. Stay away from it!

(Translated by Google) Pity for the name he has it was not even compared to the state hospitals, I was a regular client but I was extremely disappointed, the hospital in the hands of some cats, shame !!! (Original) Gjyna per emrin qe ka as me spitalet shteterore nuk krahasohej, kam qene klient i rrgullt por ngela jashtzakonisht i zhgenjyer, spitali ne dore te disa kalamaqve, turp!!!

As to my opinion and experience, they have prety good technology and specialists but there are concerns linked to the reception area and organization there which is very caotic, you almost have to fight your way to the reception. In adition they took my phone nr to notify me on the availability of the analysis results four time that i had been there and they never called me , i had to call them and they said ah we were on the point to call you just now. Furthermore you have to pay even for breathing down there. So to resume, if you are rich enough and you have a serious health condition you might get a prety good medical treatment.

Just went to hospital after confirming twice the appointment with them for an MRI and they have the audacity to say there ia no appointment today. They have a clueless girl for reception which is not professional and doesnt have idea of appointments. Ridiculous the fact that they advertise so much the MRI while their devices doesnt work. Not recommend it to anyone....worst service ever!!!

Not proffesional at all ! You schedule appointment but they delay or leave you waiting ! Either way they have an attitude ! Waste of time since in the first visit ! I dont recommend.

(Translated by Google) The only hospital specializing in heart disease (Original) Spitali i vetem i specializuar ne fushen e zemres

(Translated by Google) LACK OF TOTAL SERIOUS ACTS. (Original) MUNGESE TOTALE SERIOZITETI.

(Translated by Google) If you think that the name will be correct and professional, you are seriously mistaken. (Original) Nese mendon se nga emri do jene korrekt dhe profesional, gabohesh rende.

(Translated by Google) Thank you to the hospital staff and especially to the doctors of Neville. Acknowledgments. (Original) Faleminderit spitalit personelit dhe ne menyre te vecante doktoresh Neviles .Mirnjohje.

(Translated by Google) I am very unhappy with this facility. The front desk staff are not helpful at all, very unprofessional and rude. Very disappointed and upsetting Very disappointed by the service staff at the reception. It is very difficult to communicate by phone and does not receive the service for which you paid. I do not understand how the emergency service is performed by this hospital when they do not pick up the phone. (Original) I am very unhappy with this facility. The front desk staff are not helpful at all, very unprofessional and rude . Very disappointed and upsetting Shume e zhgenjyer nga stafi i sherbimit ne reception. Shume e veshtire te komunikosh ne telefon dhe nuk merr sherbimin per te cilen dhe ke paguar. Nuk e kuptoj si kryhet sherbimi i urgjences nga ky spital kur ato nuk ngrene telefonin.

Nice

United.

I would never recommend the German Hospital. Not at all friendly staff and not at all prepared. I mean incompetent. They don't know how to behave with clients and not professional at all. Communication leaves much to be desired.

(Translated by Google) Fast reception, but very slow result. Reception level zh. People who do not explain and talk all nerves for no reason. (Original) Pritja e shpejte, por rezultati shume i ngadalte. Recepsioni niveli zh. Njerez qe nuk te sqarojne dhe te flasin gjithe nerva pa arsye.

Good service exelent doctor

100% recomend this place. Very frendly and professional staff. We traveled from Englad to have my daughter operated with Dr. K. Balloma I paid for an operation that would have been done for free on the 15th of july july this year. I am not rich but just wanted the best for my daughter at an affordable price. Thank you Luis Medical Center.

Good

(Translated by Google) I made a functional intervention, as I had a deviation from a previous fracture. On that occasion I also did remodeling. I was very pleased with the doctor and the service. All very polite starting from the receptionists, nurses, anesthesiologist and of course the doctor who during the first consultation took care to look at the graph I had with me and waited for a second appointment because I had other questions. Even after the operation I received the right care and advice. Thank you. (Original) Unë bëra një ndërhyrje funksionale, pasi kisha një devijim nga një thyerje e mëparshme. Me atë rast bëra edhe rimodelim. Mbeta shumë e kënaqur nga doktori dhe shërbimi. Të gjithë shumë të sjellshëm duke filluar nga recepsionistet, infermieret, anestezisti dhe sigurisht edhe doktori që gjatë konsultes se parë u kujdes të më shikonte grafinë që kisha me vehte dhe më priti edhe për një takim të dytë se kisha pyetje te tjera. Edhe pas operacionit mora kujdesin dhe këshillat e duhura. Faleminderit.

(Translated by Google) I am really sorry that there is such a behavior in 2020. I went to the doctor to be informed about nose surgery and the first question was what I was doing, when I told him that I was a student he started an extreme disrespect from him. says that you are a student and do not have the money to pay for nose surgery, dear doctor. For every question I asked, he said: "you will not tell me about my work". There was a big mess, people full and without organization. It is a great shame for a doctor to behave like that. (Original) Me vjen vertet shume keq qe ekziston nje sjellje te tille ne vitin 2020.Shkova tek doktori per tu informuar per operacionin e hundes dhe pyetja e pare ishte cfar punoja ,kur i thashe qe isha studente filloi nje mosrrespektim i skajshem nga ai.Nuk do te thote qe je studente dhe ske lek te paguash operacionin e hundes i dashur doktorr.Per cdo pyetje qe beja me thoshte: “sdo me tregosh ti punen time”. Kishte nje rremuje te madhe ,njerez plot dhe pa organizim.Eshte nje turp i madh qe nje doktorr te sillet ashtu.Nuk do ja rekomandoja askujt.

(Translated by Google) Lack of maximum correctness, not at all professional, non-dedicated staff (Original) Mungese korrektesie maksimale, aspak profesional, staf jo i perkushtuar

(Translated by Google) Total incompetents I wrote an email in Italian and another in English. He also called an Albanian friend to understand why they didn't answer me ... I was completely ignored - totally rude It is useless contacting them unless you speak albanian! you wont get no answer. This is not serious! Avoid this clinic! Dr. Balloma investo me shum lek tek mirepritja and klientave sepse keni nje service for klientet njesoj si zero. pago nje recepsioniste qe te flasi gjuhat !! sherbim i tmerrshem (Original) Incompetenti totali Ho scritto una mail in italiano e un'altra in inglese. Ha chiamato anche un amico albanese per capire perché non mi rispondevano... I was completely ignored - totally rude It is useless contacting them unless you speak albanian! you wont get no answer. This is not serious ! Avoid this clinic! Dr. Balloma investo me shum lek tek mirepritja e klientave sepse keni nje service per klientet njesoj si zero. pago nje recepsioniste qe te flasi gjuhat!! sherbim i tmerrshem

(Translated by Google) Clinic kari (Original) Klinik kari

(Translated by Google) Dr. Kostandini is an excellent doctor with golden hands. HeThe best in the world. (Original) Doktor Kostandini nje mjek ekselent me duar te arta.💎The best in the world.👑Mjeku anestezist nga Shkodra i mrekullueshem .Infermieret te mrekullueshme.Faleminderit per sherbimin dhe miresjelljen!🌟🌟🌟🌟🌟

I would like to take a moment and write about the wonderful experience with German Hospital in Tirana, Albania and especially with Dr. Henri Fero and Nurse Shpati Lako during a vacation that my parents and I had in November 2021 in Tirana. Dr. Henri Fero is an amazing doctor and Nurse Shpati Lako was always helpful and kind. The service of the German Clinic Staff with Doctor Henri Fero and Nurse Shpati Lako was perfect with their constant care and dedication to us. I realized that the doctors and nurses of this German Clinic in the heart of Tirana, try to make available to patients all the tools, medical expertise and they help patients heal so that they can be discharged as soon as possible. Also, with a very strong opinion I want to add that this service of such a high quality from the German Clinic, should be dedicated to all segments of the Albanian population regardless of their financial situation. My parents and I, would like to thank very much the wonderful staff of the German Clinic who did everything possible for us to recover quickly and return to Boston.

Clueless representatives that have no clue about service packages, very very poor customer service, rude employees. Fixed price in whatsapp and triple price after going to the hospital!!!!Not at all in standarts of a German Hospital, a disaster! Dont recommend at all, horrific

My father underwent heart surgery and underwent three bypasses. Everything went well. The staff and services were everything we wanted to find in the hospital. Thanking everyone who served us and everyone who worked to organize these services, I would suggest this choice to anyone who needs a solution.

Very good service from medical and hospital staff. Thank you!

I rate this hospital with 5 stars, after I went through a very difficult experience, with my father, thanks to the staff of this hospital, the intervention in the heart was successful! I will be grateful all my life to Prof. Dr. JACOB ZEITANI, and to all the staff who served my father my!! You are the best thank you for existing !!

Thanks to this hospital I'm still a live , But the nurses and the other staff were Over tired because they do work double shifts 8 hours into the state hospital and 8 hours into the private hospital, I was lucky to have an Italian Doctor who done a great job to my heart 👍 and when I went to another great hospital in Greece,the Greek cardiologists told me the doctor who done the job on me , has really done a great job 👏👏👏👍 But the staff should be paid right,and not be forced to work 16 hours a day!!!! Thanks God i had a professional doctor! And now I'm running and swimming every day and I do more exercise than anyone around me 😜🙏👍 Thank to the Italian doctor who gave me a second chance into the life

They don’t care about your schedule. You just wait and nobody explains…

Very bad customer service. Before you go please send them the prescriptions from the doctor. My mom had to travel from Korce to Tirana to do the rezonance (MRI) and when she got in the hospital they asked her for triple of the money that they told me and my brother in the phone and WhatsApp and I send them the prescription before . Be careful!!! I will never recommend this place. Go to different hospitals.

Very good staff, with lots of experience, knowledge.Personally I've had several appointments and I think the staff is also very kind.