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  • 4/5 aDesign 2 years ago on Google
    On the plus side: friendly hotel staff, comfortable rooms, solid hygiene, delicious food. The downside: there are often large queues for meals, rarely anyone speaks English, the all inclusive bar serves the cheapest drinks, there is no original (coca cola, fanta etc) but they serve some homemade similar products. Sunbeds at the pool and the beach are reserved with towels on them in the early morning hours, although there is rarely anyone on them. There are no emergency doctors when it comes to children, only adults.
    2 people found this review helpful 👍

  • 4/5 Marcin Z. 2 years ago on Google
    Part of the building is under construction so expect wakeup between 7 and 7.30 in the morning and a lot of dirt on balcony (never cleaned up by housekeeping). Food is good if you like slightly warm or cold meals. However pizza is always perfect. It is very loud everywhere. Usually three sources of music (2 restaurants and pool) which compete each other who i louder, so if you want to eat and talk during meals, it's better to take away and go on the beach. You can see big potential but everywhere you can find lack of last touch and poor staff experience. Overall not bad choice for the price, but do not expect much.
    2 people found this review helpful 👍

  • 5/5 Rick B. 1 year ago on Google
    Great resort. Room was excellent, friendly courteous staff, food was fantastic and Julian the manager was omnipresent friendly and attentive. The pool is awesome and the beach was clean and right on the sea. I will definitely return. Great experience.!
    2 people found this review helpful 👍

  • 5/5 Philip A. 2 years ago on Google
    Great service at check in, we were given welcome drinks. The rooms are tidy and spacious. The breakfast menus are great, they were so many food choices. Also, there are many things you can do in this hotel, they have the best animation director called Mr. Julian , water polo , tennis table, darts, etc Recommended to stay here, good service, good accommodation, good foods
    2 people found this review helpful 👍

  • 1/5 Skye G. 1 year ago on Google
    The customer service is atrocious. They woman who answered the WhatsApp phone was terrible. Do not bother wasting your time here. Was given the run around with no consistent answers. I asked to speak with management, and was ghosted. Maybe hire someone else for customer service. Feel free to contact me. I have the full long unanswered WhatsApp. As she couldn’t talk on the phone. As there was a price difference from email to her. Neither of us had attitudes, but after talking to her about the different prices 75€/person/night as quoted in my email for 3 people with 2 rooms. I thanked her and wanted to talk with the rest of my party as the price changed to 150€/room/night. She no longer responded to messages, and hung up on calls. I was actually calling to agree to the final price after I spoke with the other guests. Will be staying at a friendlier hotel. I will not be recommending this hotel. Travel agents did say this hotel had numerous complaints. They didn’t even want us to pick it. Should’ve listened.
    1 person found this review helpful 👍

  • 5/5 Vinnie J. 2 years ago on Google
    This hotel is magnificent, it have unique design and good atmosphere. Stuff are professional. food and beverage have high quality and sweet tasty. Recommended
    1 person found this review helpful 👍

  • 4/5 Pierre E. 5 years ago on Google
    Very nice and helpful staff. Good rooms too. Would get five stars if there wasn't so long lines for food. Meat and cold undercooked French fries was hard to get, 10-15min waiting in line every day. WiFi was only good in lobby. Sidewalks outside of the hotel area was not paved and there were no storm drain covers so watch your step! Would not recommend for people in wheelchair. Long walk to an ATM. But I never felt scared or insecure walking in the alleys, even though police officers were scarce. The people were mostly poor but incredibly nice.

  • 1/5 Sara 1 year ago on Google
    Rooms a total disappointment, the food served left much to be desired, flies all over the food hall, drinks in the all-inclusive least extremely limited and drinks without quality and taste.

  • 2/5 justponi11 7 months ago on Google
    Food was good but need to wait a lot on the line before to get something. For the breakfast there are no more chocolate spread after 1 hour. Sometimes difficult to find table to eat. Same at night for the show there are not enough table outside. Soda drink are not good, no original coke but some strange taste fake coke. Swimming pool and beach are good but again difficult to find enough chair in the swimming pool. Because of people who wake up at 6 during their holiday to book place on beach and swimming pool. Towel are available only for people who book the hotel via travel agency. So as i book directly to the hotel I had no towel for the beach or swimming pool. Last but not least, the last day we only get the breakfast untill 11. After that you have to pay 50€ if you want to use the swimming pool or beach seats of the hotel. In Turkey you just need to leave the room before 11 but you can still use the buffet and swimming pool.

  • 5/5 Paweł S. 7 months ago on Google
    Nice hotel for family stay. It's noisy but located just at the beach. Food was really great and staff is wonderful - always helpful.

  • 1/5 ONE 7 months ago on Google
    Nice view but nothing else. I had reserved a room but when I went there, they told me that no reservation had been made in my name. The food was not delicious and the room was not worth 240€. After clocking out, we were asked to pay for the snacks we had consumed from the room. Terrible!!! It is the first time that a hotel has charged us for this.

  • 5/5 Eglent B. 8 months ago on Google
    One of the best hotels in the DURRËS Riviera. Very well thought about details. Impressively very good and understanding customer service. Albulen, the manager, is around all the time assisting his staff and the customers with every need. The food… Yammi….

  • 5/5 Anamaria T. 7 months ago on Google
    What a lovely hotel! We enjoyed our vacations!

  • 2/5 Linda M. 5 months ago on Google
    Everything was good for that price that was in October . But as a muslim I ask a lot of waiters about the meat, and they said that everything is with beef meat or chicken. I eat a meat for the dinner and saw that was different. When I ask the waiter the same answer is or chicken or beef. But when I asked the chefs. They said it’s pork meat!!!! Nothing was written. Why they lie I don’t now?? A high percentage are guests from Kosovo (a high percentage muslim), I am sure that no one was aware!!!🤮

  • 5/5 erisa m. 2 months ago on Google New
    Sujata is great, so disponibel and always with a smile and friendly. Worth the dinner only for her. Ps. Love this place. Super recommended

  • 1/5 K 3 months ago on Google New
    Do NOT stay at this hotel, they are ANIMAL KILLERS! They have been weekly poisoning they are stray dogs of the area even the dogs are harmless, spayed, vaccinated and loved by the community! ANIMAL KILLERS!!!

  • 1/5 Joanna D. 3 months ago on Google New
    I DO NOT recommend this hotel ! This hotel is a hell ! They poison each inoffensif stray animal, they have killed many.. Of course their service quality is also awful as their soul !

  • 1/5 Eljana R. 1 year ago on Google
    🤢🤮 the rooms smell of smoke. nice view but bad service

  • 5/5 Marcin F. 10 months ago on Google
    Amzing place to stay. Friendly staff. Recommended

  • 5/5 Erjeta S. 1 year ago on Google
    I have tried the restaurant in Fafa and food and service was exceptional. One of the best resorts that I have tried in Albania.

  • 1/5 Nicola 1 year ago on Google
    I couldn't even eat at the restaurant, I left cause in 10 minutes no waiter came to take the order, they were just standing up on the spot, staring at me and the other clients that were coming and sitting down. Just to be clear: it was 7:30PM, so it was quite empty and then any waiting was unacceptable.

  • 1/5 Medina O. 1 year ago on Google
    The stay was horrible. We went there for 5 days, a family of four. The air conditioner didn't work in the room I was in. The food was horrible, especially for the money spent there! Very little to choose with food being repeated every meal, and with a bad taste. Some russian tourists at the beach there away our towels and stole the place we were staying in when we came back for lunch. The free drinks consisted of off- brand cola, Fanta, sprite etc which had a terrible taste. I once found a bug in my cup too. I'm never coming again. If I could, I'd leave a 0 star.

  • 4/5 narminda b. 2 years ago on Google
    A big hotel complex, with conference rooms, parking, garden, pool, restaurants, it includes all services, an additional value to the area.

  • 5/5 Filip N. 2 years ago on Google
    The best hotel for the price in dürres

  • 1/5 Błażej B. 2 years ago on Google
    There are long queue at the restaurant and at the bar. I had huge problem to get plate or cutlery. At the swimming was another problem because there was a few sunbeds and I must woke up at 6 to get one. The ITAKA resident did nothing with this problem and said that I can eat pizza for dinner so i don't have to wait for pasta or fish

  • 2/5 Adela m. 2 years ago on Google
    Doesnt Match 5* All inclusive food Service , same cheap food Day by Day, so i stay 10 das with 5 Kids so After 4th 5th Day have to go Shopping food for Kids every Day Was pizzas and chicken wings and restoran manu 80%the same daily, anyhow cheap low quality food daily, fruits 3 class daily, Outsider in Snack Bar no ICE cream just for Lunch and dinner time.. So far away from Turkey 5* all inklusive. Daily Not enof Beach Towels.. Etc etc Beach schowers not funktioning so line up always.

  • 5/5 #SBforu* 2 years ago on Google
    Beautiful sea view big swimming pool nice food

  • 1/5 mikisha m. 2 years ago on Google
    Service was terrible, other is relatively... Air condition doesn't work and three days we pleased different manager to fix it. TV's in apartment do not have batteries, even remote control is not proper for tv. Antena was not and can't be conected, etc.


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