5/5 Vivek M. 2 years ago on Google
Pros:
The
room
was
clean,
spacious
with
nice
interiors.
The
check
in
was
smooth
and
the
location
of
the
hotel
was
ideally
at
the
centre
trichy
city.
The
staff
were
courteous.
The
food
and
room
service
was
very
nice
indeed.
Cons:
I
loved
the
hotel
and
staff!
Just
one
point
of
contention
would
be
a
small
incident,
which
could
be
because
of
staff
lack
of
engagement:
"My
Mum
and
me
were
staying
in
the
deluxe
room,
while
checking
in
I
was
told
that
I
will
be
given
two
key
cards,
but
I
choose
to
take
only
one,
but
later
when
I
realised
that
my
ageing
mother
might
require
another
one
as
I
have
to
go
out.
I
approached
the
reception
for
an
additional
key
card
and
I
was
give
a
non-engaging
cold
shoulder
response
saying
"no"
as
it
is
hotel
policy.
But
I
have
a
feeling
the
front
desk
staff,
merely
wanted
to
cut
the
extra
work
of
coding
a
new
key.
This
is
my
compliant
to
the
hotel",
I
did
explain
it
is
for
my
ageing
mom.
If
it
was
hotel
policy,
please
take
it
as
my
feedback,
if
it
was
the
staff
who
was
trying
to
avoid
extra
work
a
complaint."
Overall,
love
this
place
bar
this
incident
would
like
to
stay
in
the
future
too.
Want
to
rate
it
a
10
but
one
less
point
for
this
incident,
if
I
get
a
clarification
glad
to
see
if
can
change
the
rating
:-)
Edit:
received
clarification
from
the
hotel,
giving
it
a
5/5