1/5 Reuban D. 2 years ago on Google
Poor
service.They
tie
up
with
online
bookings
and
don't
honour
the
bookings
and
requests
Yes
,of
course
we
came
early
.But,
accommodation
requests
are
a
part
of
customer
service.
Your
reason
for
not
giving
rooms
were
not
cos
I
came
early.its
cos
you
don't
encourage
online
booking
from
the
online
platform
that
I
had
booked.That
concerned
platform
itself
has
give
a
2
star
rating
for
you.
Moreover,
I
could
have
still
come
by
11:30
am.But
before
that(I
came
by
5:00
and
star
inn
representative
has
sent
the
request
to
cancel
saying
that
I
requested
cancellation)
you
have
written
them
that
I
requested
to
cancel.whic
is
not
the
truth.(Attaching
the
screenshot)
I
will
share
the
screen
shot.
Your
hotel
entrance
was
pathetic.No
light
and
not
even
a
front
face
The
premises
was
dark
and
not
lighted.Dont
say
that
I
came
in
the
dark.
@Star
inn:
Be
honest
with
business
.Whoever
gives
you
a
business
is
a
customer.
Or
if
you
don't
like
that
online
platform
to
be
listed,
don't
list
yourself
in
that
as
it
causes
hassle
for
common
people
like
us.
To
be
honest,
I
don't
know
how
the
rooms
are.My
star
ratings
are
for
A)
their
approach
of
customer
handling
B)
Their
inefficiency
to
handle
front
end.
C)
Their
location
which
looked
like
a
dungeon
D)Their
Receptionist
who
was
a
poor
chap
who
needed
to
comply
with
improper
guidance
E)
Their
integrity
that
hurts
customer(
while
we
didn't
request
cancellation,
they
intimated
that
we
request
cancellation)
Overall,
I
can
even
rate
0
,
but
there
is
no
option.If
star
is
your
problem
I
give
you
five
star.Dont
worry
.Chaging
that
right
away
@star
inn,hope
this
is
good
enough
to
explain
that
I
was
not
at
fault.You
could
have
been
a
bit
low
and
not
rude.
Your
property
has
still
scope
to
improve.
I
will
certainly
take
it
up
personally
with
the
online
platform
to
deal
them
separately.π
5 people found this review helpful π