1/5 Shashi V. 9 months ago on Google
Complaint
about
Unsatisfactory
Experience
at
Your
Hotel
Dear
Manager/Hotel
Management,
I
am
writing
to
express
my
utmost
disappointment
and
dissatisfaction
with
the
experience
I
recently
had
during
my
stay
at
your
hotel.
Unfortunately,
the
overall
quality
of
service
and
the
condition
of
the
facilities
were
far
from
satisfactory,
and
I
feel
compelled
to
bring
these
issues
to
your
attention.
First
and
foremost,
upon
arrival
at
the
hotel,
my
party
and
I
were
greeted
by
an
unpleasant
combination
of
traffic,
noise,
and
pollution
at
the
entrance.
The
location
of
the
hotel
on
a
busy
road
created
an
unpleasant
atmosphere
from
the
very
start.
To
add
to
our
dismay,
we
discovered
that
there
were
no
rooms
available
on
the
ground
floor,
which
posed
a
significant
inconvenience
for
our
group
of
four
senior
citizens.
Moreover,
the
absence
of
a
lift
exacerbated
the
situation,
as
we
were
forced
to
climb
up
the
stairs
to
the
second
floor,
causing
considerable
discomfort
and
fatigue.
Upon
entering
the
rooms,
we
were
appalled
by
the
cramped
space
and
the
overwhelming
stench
that
permeated
the
air.
The
congestion
in
the
rooms
made
it
challenging
to
move
around
comfortably,
further
impeding
our
ability
to
relax
and
enjoy
our
stay.
Additionally,
the
bathroom
in
one
of
the
rooms
had
a
leaking
issue,
which
resulted
in
constant
water
puddles
and
added
to
the
overall
unpleasantness
of
the
experience.
Furthermore,
the
bathroom
door
in
the
same
room
was
faulty
and
did
not
close
properly,
compromising
our
privacy
and
raising
concerns
about
security.
The
level
of
service
we
received
from
both
the
reception
staff
and
the
room
service
personnel
was
severely
lacking.
The
reception
staff
appeared
disinterested
and
unhelpful
when
addressing
our
concerns
and
failed
to
provide
the
level
of
assistance
and
professionalism
one
would
expect.
Moreover,
the
room
service
was
slow
and
inefficient,
leaving
us
feeling
neglected
and
dissatisfied
with
the
overall
experience.
In
light
of
the
aforementioned
issues,
I
am
requesting
the
following
actions
to
address
and
rectify
the
situation:
1.
Immediate
investigation
and
resolution
of
the
water
leakage
and
bathroom
door
malfunction
in
the
assigned
room.
2.
Proper
maintenance
and
cleanliness
of
the
rooms,
ensuring
the
elimination
of
the
unpleasant
smell.
3.
A
thorough
evaluation
of
the
reception
and
room
service
staff,
emphasizing
the
importance
of
professionalism,
attentiveness,
and
promptness.
4.
Consideration
of
additional
options,
such
as
ground
floor
rooms
or
alternative
accommodations,
to
better
accommodate
senior
citizens
or
individuals
with
mobility
constraints.
5.
Taking
appropriate
measures
to
mitigate
the
impact
of
traffic,
noise,
and
pollution
at
the
hotel
entrance,
in
order
to
enhance
the
overall
guest
experience.
I
trust
that
you
will
treat
this
matter
with
the
urgency
and
seriousness
it
deserves.
As
a
loyal
customer,
I
had
expected
a
comfortable
and
pleasant
stay
at
your
hotel,
and
I
am
disappointed
that
my
experience
fell
far
short
of
these
expectations.
I
believe
that
prompt
and
effective
action
taken
by
your
management
will
not
only
rectify
the
issues
I
encountered
but
also
contribute
to
the
improvement
of
your
hotel's
reputation
and
service
standards.
I
kindly
request
a
response
to
this
complaint
within
[specify
a
reasonable
timeframe]
to
ensure
that
appropriate
measures
are
taken.
Thank
you
for
your
attention
to
this
matter,
and
I
hope
for
a
swift
resolution.
Anticipate
prompt
response!
Shashi
Vashistha
&
Family
