Capital O Ranas Residency image

Capital O Ranas Residency

Hotel

Warm, laid-back rooms in an unpretentious property offering complimentary Wi-Fi. People often mention hotel, room, amount, booking, good, rooms, extra, staff, asked, online,


Address

No. 3, 1, Convent Rd, Melapudur, Cantonment, Tiruchirappalli, Tamil Nadu 620001, India

Website

www.oyorooms.com

Contact

+91 124 620 1165

Price rating

$13/night

Rating on Google Maps

3.90 (983 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: hotel (32) room (23) amount (17) booking (17) good (15) rooms (14) extra (13) staff (13) asked (12) online (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Akshay S. 1 year ago on Google
    Very bad experience. I have booked through OYO and once I reached the hotel, they asked to pay extra money. There were other customers who had the same bitter experience sitting in the lobby. The receptionist was so rude, he even asked to get out of the hotel.
    2 people found this review helpful ๐Ÿ‘

  • 2/5 Kamatchi K. 1 year ago on Google
    The rooms are alright but had no ventilation, felt quite claustrophobic. The service is poor and staff are scary and don't feel safe. The food is horrible. The place is unhygienic, if you walk by a corridor you will find rooms that are open in which you can see broomsticks or other cleaning material lying down, unkempt. It's very adhoc and inhospitable.
    2 people found this review helpful ๐Ÿ‘

  • 1/5 Rajkishor 2 years ago on Google
    I booked one room for one day and hotel official said you have to pay 500rs in advance in her Gpay account so I transferred 500rs in her account and after some time I asked for confirmation of amount received, they said, they didn't receive the amount even next day. I reached hotel on 27sep and asked for the amount been transferred again they didn't confirm the same and mentioned booking is confirmed. Next day while leaving the hotel they said for Full payment 1500rs then I asked why? . they said 500rs is kot received, I went ahead and confirmed it from Paytm and my Bank, both said amount successfully transferred and but again they denied and arrugment continued . hotel official denied.then I leave the hotel after paying full amount 1500rs because I had train 5pm from tirchy station.then after some time they returned 500rs. Very very bad experience. I never suggest this hotel and never pay in advance
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Ashok Kumar R. 1 year ago on Google
    I have visited this hotel on Sep 3 with wife and 2 years old kid. After check-in I was shocked to see the room I stay is exactly behind a huge cementry. So I raised this as a concern for my family they didn't respond to it. I decide to check-ouy immediately since family safety I priority. Never ever visit this place if family safety is important. See the grey area in Google map about the cementry
    1 person found this review helpful ๐Ÿ‘

  • 1/5 anto d. 9 months ago on Google
    I should give zero rating. I have booked 18 rooms and she didn't give any discount that's fine. But they are keep on lying and changing the words in a very rude manner, During the bill settlement, previous day one lady called and said that we need to pay only cancellation charges for the unoccupied rooms, we accepted but now the rude lady said that we have to pay full amount for unused rooms, I asked that your staff asked me to pay the cancellation charge only now why are you changing the words, This is not the first we experienced this change of words many times during this booking we adjusted, Since I have this question she started speaking in a very rude way not answering the questions and not letting me to speak, She called another guy and many peoples lied to them that I'm shouting at her. I asked for camera photage but they denied it and making rowdism words and coming to beat a customer by using abusive words even the house keeping staffs were pulling me which hurted me a lot, I asked to speak to their MD, they also denied. If your hotel wants to run you must fire all those people especially the pop lady. Very very very worst customer handling I have ever experienced in life
    1 person found this review helpful ๐Ÿ‘

  • 1/5 HarisH 1 year ago on Google
    1.I have booked my room in agoda in an offer but they are not accepted that price and argued with me to pay an extra amount Rs 1200 2.Staffs are non friendly they were in too attitude manner 3.Next the location of the hotel was near to Big graveyard 4.finally during checkout they checked the room and told me there is no towel and i already informed to the management during checkin and remembered them about this but they refused that and forced me to pay an amount Rs360 for that useless towel
    1 person found this review helpful ๐Ÿ‘

  • 2/5 virtex g. 10 months ago on Google
    The room were good and also clean But the staff was very rude the female receptionist was literally coming to fight me over nothing. I would recommend to fire such staff immediately
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Navin I. 1 year ago on Google
    !! Get ready to get scammed !!! If you r booking online.. . Once u book online & reach this hotel they never gonna give u the keys unless u pay 800 more !! As no other ways left u gotta pay what they demand. Its a modern way to attracted customers and loot their pursue. (i.e) showing attractive price online and doubling the amount once they reach. Whatta ceap way of marketing.. . Spoiling customers budget plan is their priority it seems. Although rooms are good, hygiene, satisfied amenities and accessible location.. Their approach deserves 1 start. . U can still get good number of customers by putting actual price (1300 rs) online with the way u maintain the rooms nd other things . Stop using shortcuts
    1 person found this review helpful ๐Ÿ‘

  • 4/5 Shesha K. 1 year ago on Google
    They have charged for the room, they can't even give a bottle of water.... When we request something also the hotel team show attitude to us..... Pricing is fine at hotel however the staff has to have a change in their attitude

  • 3/5 shubham s. 1 year ago on Google
    The place was good, it's near to the tiruchirapalli railway station, you can get good deals on the Oyo for this place, I managed to get a room for around 750rs which is a great deal. And for that price you can't really ask much, but the rooms were clean, well maintained and air conditioned. Overall recommend!

  • 1/5 ASHOKKUMAR 1 year ago on Google
    Very worst in terms of hygiene and demanding extra money... after booking confirmation and making payment online. Property lies next to cemetery, don't try to open the balcony or windows of the room, See through mirrors were installed for toilet and windows. No privacy at all... look at photos and decide before booking

  • 1/5 hari07yuva 11 months ago on Google
    Room was cleaned but Ac repair water leaking continuously i told to reception but he not caring about the issue. And not discounting the amount. He avoided oyo booking he told come to directly but no proper response.

  • 1/5 Shamim B. 1 year ago on Google
    One of the worst hotel that I have ever stayed. I had booked a hotel for a day and I extended it for the next day. Since they charged me extra, I was asking for the clarification. The receptionist as well as the manager denied to explain me the details and throwed very very unprofessional words. Both of them are really rude at the customers. I was asking to connect me to their MD or someone to whom I can escalate the issue but they didn't do it. To put it in simple words,they are not ready to serve the customers rather they are ready to do all sort of rowdism to collect the amount from you without giving an explanation.

  • 3/5 Karthick M. 4 months ago on Google
    Rooms are good for the price. The location is a bit away from the Central bus stand. Wifi is good.

  • 5/5 Murugan S. 1 year ago on Google
    Good and neet place to stay. Bed and toilets were clean. The reception people were so humble and welcoming. Even the room service people just deliver what we need and never waited for tips...Recommended.

  • 1/5 Honnika P. 1 year ago on Google
    Receptionist was arrogant, she messed up our booking and didn't let us check in despite having informed before hand about early check in. They took more money than agreed up at the time of booking. They gave one towel for three people and didn't send any even after we informed them.

  • 1/5 Nirmal V. 2 years ago on Google
    Made a booking through Goibibo (made full payment online already) but during check-in the receptionist refused and asked for more money (extra taxes approx 600/-) saying Since I have used voucher worth 600/- for my booking, they canโ€™t accept those voucher and hence I would need to pay extra. Please stay away from this hotel at any cost.

  • 1/5 Issac J. 1 year ago on Google
    They demanded extra money, way above what OYO was charging. They treated us like dogs calling us with fingers and the manager asked us to move to a different hotel if we cant pay more than what OYO was asking us. So we moved to a different hotel (Hotel Raams World) where the service was really good.

  • 5/5 vignesh k. 3 months ago on Google New
    Good interior. Worth for cost. Service also good.

  • 1/5 bitika m. 1 year ago on Google
    This hotel donโ€™t deserve one star also but for the sake of review I am giving it. The service here is pathetic I have been to many hotels many but no hotel was worst as compare to this. The lady in reception boy cut hairs is very very rude. She has no manners while talking plus the driver we hired she was telling him in Tamil language to charge us more and just because we donโ€™t understand Tamil the driver then told us she was scamming us and asking for more. She literally pointed us and gave us the finger. Still we talked to her nicely but yes the hotel is pathetic and even bedsheets was not clean and breakfast in Agoda we paid for it still she charged us for breakfast

  • 4/5 claire l. 1 year ago on Google
    Clean rooms. Very helpful and friendly staff. Located near a bus stop to Srirangam and a short walk to bus station/train station. The only issue is don't book a room with breakfast included as you won't get it and will be charged extra for breakfast if you ask the hotel to order in for you.

  • 4/5 Nivas G. 1 year ago on Google
    Facilities, cleanliness are ok but the space of the room is not appreciable one. Being a star rated hotel they should have some space for extra persons

  • 2/5 Williamrani Baskar R. 1 year ago on Google
    During online booking it was informed that price is 1300. But when I checked in they are asking 1890. That too without free breakfast no tooth kit.

  • 1/5 muthamizhmaran s. 1 year ago on Google
    Dear friends, please don't ever book this hotel through oyo app. While checking in they will ask you to pay extra amount. And if you have already paid through oyo app then also then will not allow you to check in unless you pay the amount. If you cancel your booking in oyo app oyo will charge more than 75% of the booking amount. If we ask hotel authorities they will say contact oyo customer care. It is not our fault..for attracting customers they will show less amount in oyo app. It's like a trap...plz be aware of it friends..before booking in oyo better call and ask the hotel authorities and verify...don't fall in trap...I lost my money

  • 2/5 Bharani k. 1 year ago on Google
    Location is not upto mark not proper response only oyo acceptance hear, worst experience no restaurant in hear for even coffee have to walk 100m from hear, just room for urgent only work hear, direc booking not available and water problem is more hear

  • 1/5 Siva C. 1 year ago on Google
    Don't book the room through goibibo, oyo and capital o etc... they won't give the room .and very stupid receptionist behaviour was pathetic.. if you want to check in the room means they will ask extra amount , for that bill they won't give Proper GST Bill too....

  • 5/5 Access T. 1 year ago on Google
    One of the best in Trichy..!! Very clean, spacious and neat rooms...!! Staff behaviour was very polite..!! Everything was in its place.. Enjoyed the stay

  • 5/5 Manoj N G. 1 year ago on Google
    I reached the hotel at around 9.45 PM and had booked the room for a single day. I was a little wary regarding the room rent as I had read some reviews that the hotel demanded extra at the time of actual payment. But I faced no such issues. The room and washroom were very neat and clean. The complimentary breakfast was delivered in my room sharp at 8.00 AM the next morning. The breakfast served was also good. Overall, it was a nice stay and highly recommended at the price that it comes

  • 3/5 Prince S. 2 years ago on Google
    Room was Okay. Good and Neat. But very poor room service. No restaurant here when i visited. Sad part is no Restaurants also near by... I found one hotel for dinner. There is a Ammikal restaurant... Taste was good.. But rate is little high. I tried dinner there... Bus stand is just a km.. I Just walked after dinner to have a Bambey Badam milk which is just near the Trichy bus stand... You can fine some road side Small Dine in thallu vandi kadai. Little crowed was there. But i dint try since i had dinner already.

  • 1/5 manohar j. 1 year ago on Google
    Worst Experience. We requested for early check-in 2 days prior to travel since we are coming with family including ladies. On day of arrival at 4:30 am in the morning, staff is saying we cant provide early check-in hence we had to use public washrooms to get ready. On top of it, once we arrived only to rest for 3 hours, they started asking for more money saying their tariff is more than what we paid via online in Oyo website.

  • 5/5 manickam s. 1 year ago on Google
    Clean rooms and very good room service.. Staffs are very gentle and helpful.. Eventhough their breakfast timing starts at 8 am, they get me the breakfast at 7 am... Will recommend for families..

  • 1/5 Hem A. 2 years ago on Google
    Very rude behaviour from the lady staff, Even we book through online and payment early they won't give you rooms. Untill we pay to match up their tariff they won't allow. If they have problem with the travel agent why do they have tie up with them. Which is entirely their responsibility to look after the tariff and their payment related issues between them. Just to promote and bring guest to their place playing fool around. At the last moment we don't have choice to look over another properties in tired situations. So we are cornered to pay them whatever they demand. Better they can delist from online sites, so that customers may not suffer. Bedsheets also not clean

  • 4/5 ajith k. 2 years ago on Google
    Good place, centre of the city service also good reception is also good good place to boys parties and office Panda family rooms also

  • 5/5 ayush m. 2 years ago on Google
    The hotel stay was very pleasant and comfortable. The staff was very polite and helpfull. We requested for late check-out and staff allowed us. If we will visit Trichy again, we would definitely stay here again!

  • 5/5 niz s. 2 years ago on Google
    Friendly staff,nice and clean rooms. Budget friendly for family

  • 5/5 Rajesh K. 2 years ago on Google
    Best residency in trichy near central bus stand, staffs are approachable all the time.

  • 4/5 Manoj Babu T. 2 years ago on Google
    This is second time that I am staying. I cannot rate 5. Hygiene still required to be improved w.r.t bed sheets and pillow cover. People response is amazing

  • 1/5 vicky v. 2 years ago on Google
    Very poor customer service , rude behaviour of staff. I paid my booking through Goibibo , the hotel staff said we canโ€™t accept that tariff you paid already. They insisted to pay extra money to match up their tariff. They also mentioned that they have tie up with only OYO and unless we pay the rest they canโ€™t give the room. They have these issues previously with other customers also but no action has been taken by the management.Since I paid full amount and confirmed my plans for the stay . Very unpleasant experience P.s :The receptionist straight away asked for screenshot of payment for the room as soon as we approached with booking Id. They are having issues with their promoting partner like OYO. We nearly waited for 1.5hours sorting out this issue.


Call +91 124 620 1165 Open on Google Maps

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