3/5 Jay R. 1 year ago on Google
Stayed
at
Vignesh
Residency
Srirangam,
for
two
nights
from
Sept
24th
in
a
studio
room.
Booking
was
done
from
the
hotel
website
and
it
worked
fine.
The
overall
experience
from
our
first
stay
in
the
hotel
was
excellent,
and
that
prompted
us
to
return
to
this
hotel
again.
The
experience
from
this
visit
was
totally
not
up
to
the
mark.
On
arrival
at
the
lobby,
we
weren’t
greeted
by
front
desk
associates.
They
responded
after
I
greeted
them.
Check-In
process
was
smooth.
On
getting
into
the
room,
torn
old
bedsheets
and
stained
pillow
covers
caught
my
attention,
and
this
was
totally
unacceptable.
I
immediately
brought
this
to
the
notice
of
the
front
desk
staff.
Mr.
Arun
agreed
to
come
up
and
help
in
showing
another
room.
That
too
had
old
worn
out
bed
linen.
On
seeing
me
unhappy,
Arun
promised
to
change
the
linen
and
get
room
(#205)
fit
enough
to
stay.
Mr.
Raja
(Manager)
and
Arun
got
the
room
ready
in
30
mins.
But
for
them,
I
wouldn’t
have
agreed
to
stay
back
in
the
hotel.
I
observed
that
on
the
whole,
that
the
management
needs
to
step
up
the
maintenance
and
upkeep
of
the
hotel.
The
sheers
were
torn
and
hanging.
This
was
the
condition
in
room
#201
too.
The
WC
had
stains
and
the
inside
of
the
seat
covers
had
some
dirt
spots.
Once
we
settled
down,
dialed
the
restaurant
number
and
at
5
pm.
,
asked
for
2
cups
of
coffee.
The
response
I
got
was,
that
they
have
just
closed
down
after
lunch
service
and
there
would
be
a
delay
in
serving
coffee.
It
would
take
at
least
15
to
20
mins
as
the
coffee
is
just
being
brewed
and
milk
is
being
set
to
boil.
I
was
disappointed
as
it
was
5pm,
perfectly
the
time
they
should
be
ready
to
serve
coffee
without
any
delay.
I
found
the
food
served
for
dinner
and
breakfast
at
the
restaurant
was
reasonably
good.
The
breakfast
items
(
idly,
vada,
pongal,
Kesari
and
dosa)
for
both
the
days
were
exactly
the
same.
I
requested
for
a
dosa
smaller
in
size
to
be
served,
but
got
the
normal
size.
The
idea
behind
requesting
a
dosa
smaller
in
size,
was
to
avoid
wasting
food.
The
servers
were
stiff;
no
greetings;
no
smile.
Wi-Fi
didn’t
work
well.
Check-Out
was
handled
well
by
Mr.Arun.
Thanks
to
Mr.
Raja
and
Mr.Arun
for
stepping
out
to
make
sure
that
the
worn
out
linen
in
our
room
was
replaced,
thus
helping
us
change
our
decision
to
stay
on
this
visit.
Based
on
this
experience,
I
would
request
the
management
to
take
stock
of
all
that
requires
maintenance
and
initiate
corrective
measures.
The
reason
being,
that
this
hotel
is
strategically
located
and
has
a
pocket
friendly
room
tariff
and
all
the
potential
to
shine
consistently.
It
would
be
great
too,
if
the
hotel
management,
have
their
hotel
and
restaurant
staff
re-trained
in
customer
service.
Yes,
the
review
is
long,
but
it
is
my
sincere
intent,
that
this
hotel
bounces
back
with
continued
maintenance
and
good
customer
service.