As a medical professional, please take time to read this review. I would not recommend this practice to anyone I care about. The staff's lack of common sense is astounding. Their ability to communicate effectively between staff members within the same office setting is negligible, so expect the absolute minimal from any staff member relaying your message to their coworker. It will likely take multiple messages and an inconvenience for you to get a call back at 4:55 PM that most likely lacks relevance to the question you asked- when you inquire additional information the staff member on the phone is entirely unaware/uneducated on how to respond appropriately. They state "they will call you back", indicating the lack of patient service and patient priority to pick back up on the following business day at earliest. Their practice is completely outdated, including their medical practice techniques as well as the staff's ability to keep up with and respond in a timely manner to their available patient portal. The practice lacks patient centered care and neglects to approach sick patient visits as significant, with no intention on providing appropriate patient treatment. For example, a friend and patient to the practice for > 5 years had experienced respiratory symptoms consistent with an upper respiratory tract infection for 3.5 months with sequential visits to their PCP at Guthrie. No antibiotic was prescribed, despite elongated symptoms clearly indicating a bacterial infection versus a viral infection. Patient was sent home from their practice with absolutely zero prescriptions, recommendations, or education regarding their status. It was only when the patient was seen in the HOSPITAL setting, that a well knowledgable practitioner was able to prescribe them appropriate treatment and care- which included lab work, a chest x-ray, antibiotics, and inhalers. The practitioner was appalled by the lack of care provided by Guthrie Big Flats. Their entire lack of professionalism, medical knowledge, patient centered care, communication, efficiency in technology, up to date medical equipment, visit process, and proper treatment plan is a disservice to their community. They will continue to collect your copay without hesitancy, which is entirely undeserved. Please seek out a different practice to obtain your medical needs. There are numerous telehealth professionals that will provide you with the care you deserve, do not settle for a practitioner that is unworthy of your time or hard earned money. Community resources and contacting your insurance company will determine what services are available to you and will help guide you in finding a professional for your medical needs.

The doctors are decent/sub-par however the front desk staff is truly disgusting. They are rude, dismissive, and neglectful. They talk over you, they do not listen to a thing you have to say, they continue to belittle and degrade you with every word that comes out of their mouths. I wish there was a way to simply bi-pass the entire front desk area because while their job may be customer service the only service we as customers receive is getting disrespected and shown how little we matter to this company.

Worst patient care in my life. Guthrie orthopdics refuses to call me back with mri results after 3 requests. Zero relief from 6 months of crippling pain. Ive been passed around as a customer rather than a patient.Mri center stated results have been in for weeks. Guthrie used to be the best...now are subpar at best.Kim ryans office even emailed me telling ME to get them the results. I am the patient not employed by guthrie so this is pure laziness and ignorance. While i sit here in crippling pain they want me to do their job for them...what a joke. UHS health is far superior and i will be using them from now on. Guthrie ortho in bath and kim ryan are nothing more than a band aid station taking patients money. Shamefully pathetic.

I saw Eric Phillips DO here, he was semi confrontational, would not listen to my concerns, had to be pushed to do diagnostics of any kind, did not take my symptoms seriously, I had to push for a COVID test, he didn't even feel my swollen lymph nodes and told me it's "not that bad", I got the distinct feeling I was being mistreated due to my financial status. I am sitting home with a 101.7 degree fever, and I can't access my test results because the Guthrie portal is broken or something. I even asked for smoking cessation and was ignored. I have been mistreated so much in Chemung county by doctors that if this is something that is fatal I am getting depressed enough to just let it kill me. Thanks a lot.

12/05/22 Called at 4:35pm. Was put on hold til they closed, at 5:00pm. That's 25 MINUTES on hold! Never answered, just 'click' like they realized it was time to go. When I called back I got the after hours answering service guy. He was very nice. He transferred me to the walk-in clinic, who never answered their phone. Just rang and rang then went beep beep beep and disconnected. Tried once more, same thing. I took medical office plus I worked 20 years in clerical/reception positions. Can I get a position there? I could do a better job, hands down. No phone was allowed to ring past 3 times. No more than a minute on hold without getting back on and seeing if they still wanted to hold.

Sitting all morning waiting for what seems to be an unesserary procedure. Looks like just letting us sit to charge for another day..id like to see insurance investigate and refuse to pay some of the bills.

Show up right at 7 and told two people in front of us. Have a year and a two month old waiting to be seen, have asked if someone is going to check on us and multiple times have been told yes. We now sit here still an hour and a half later. Absolutely terrible place to be seen if sick, changing my pcp after the visit Just due to the affiliation with Guthrie.

Went in as a walk-in. Pulled muscle I was seen within 10 minutes, got 3 x-rays and saw PA. Treatment was discussed overall good experience.

Dr Park is extremely thorough, and is also very knowledgeable, kind, & compassionate. I highly recommend Dr Park very highly. The entire staff at The Arnot Mall clinic have been as kind as possible too.

This was my first time ever going to any Guthrie facility and I am very satisfied with the care and treatment I received today. I needed to go to the walking-in clinic and saw PA Foster and I believe Eric was my nurse. They are both really great. They were both personable, and made me comfortable. I didn’t mind the wait either. Upon checking in I was told it was at least 90 minutes since with it being the New Years weekend, there was only 1 provider available for the walk-in clinic. While sitting in the waiting room, I saw the wait time listed increase and when people who were walking were informed that it would now be 2hr, then 2 1/2hrs, then 3hrs, I just sat there and said to myself, “it’s what I get for not coming when they first opened for the day,” but others were complaining and being rude to young lady at the front check in desk. There have been times I have waited over 4-5hrs in an ER waiting room to be called back when there are multiple providers available. Here the was only 1 and I’m thankful that it actually went faster than initially told. I was called back within less than 1hr to go into a room and was walking out within less than the 90 minutes I was told upon. I am glad that my husband told me to come here and know that next time we are visiting my in-laws, that if I need to see a Dr, I know I can come here. Thank you Guthrie Walk-In Care, Big Flats

S...L...O...W! Been waiting 30 minutes to drop off a sample! Need to be to work in 5 minutes ig that's not happening VERY INCONVENIENT!!!!!