I just don't understand how almost Everytime I go here and order NO CHEESE like it clearly states on the order tag but managed to ALWAYS get cheese instead of egg! It's not like they entered the order wrong! All the person had to do was read the screen or/and tag! This happens almost Everytime I go and while ordering we do mention " I have a cheese allergy". Always have to pull over in their parking lot to check the sandwiches before leaving. I've worked for Dunkin for 4 years a while back and I can assure you it's not that hard to read the order screen or tag... How this always happens I can't fathom.

Ordered hash browns and they were crumbled up in bag stuck together could not eat them.sandwich was cold cheese not melted

I went in to see if they would donate a contental breakfast for a group of fire district secretaries attending training, the manager did give me 25% off, for which I am Thankful.

Seems like they never have the chicken and roasted pepper raps or iced caramel latte when we go. When they DO have them there awasome but it seems like they only have them every 3rd or 4th time we go and I just dont get why or how u can run out of something so often...

My daughter just came back from this location this morning, and she said the drive thru cashier had a terrible attitude, and that certain employee never fills the coffee orders correctly. If u drink ur coffee a certain way, u definitely know when all the things u asked for are not added? For some reason, there are more D&D employees who get orders wrong than they do right(it most be an epidemic among fast food restaurants because her in Rochester, ur usually more unsatisfied than u are satisfied) and what's with them not adding the extra pumps of condiments but remembering to charge u for them, and it's like they act as if THEY'RE the ones paying for the extras? The purpose of drive thru is so u don't have to go inside? The rude DT lady also acted as if she had to go way across town to get the drink tray my daughter asked for?

Love this location! Open until 8pm which is convenient since other locations close earlier in Greece. My fiancé and I went after the gym to get two refreshers last night and we were taken care of by Heaven, the politeness, and friendliness made the trip amazing. She was very thoughtful and sweet! I would suggest this location for your next Dunkin run! Thank you, Heaven for providing us a heavenly experience!

There's a Tim Hortons, Starbucks, and D.D. in the immediate area. The business strategy of the coffee shops in the area is to get you in and out ASAP. When D.D. first opened, they were just as fast, but not as of late. It's been taking me too long to go through the process. I waited 8 minutes the other day and left...drove across the street to Tim's and got my coffe in about 2 minutes. These girls at D.D. are not handling it...I don't know if they cut back on staff or if it's just the girls there not putting the effort in....probably both. Anyways, I don't have the time to screw around with this place.

Depending on the time of day you come here you get very different services. You could wait in like at the speaker 5 min before someone speaks to you. From friendly staff to blunt staff. I don't know who Dunkin are hiring in the Gates/Greece are but I have had the slowest service in all of them. Food and coffee are consistent at least.

Terrible customer service and terrible coffee. The females who work their later on in the day afternoon/ evenings are a joke. Have no manners and I use to like going here but they truly lack respect and good customer service skills. Please hire new people

I usually have great service at this Dunkin but today, (6/28/23), it was terrible. I placed my mobile order as usual and I was brought everything individually because they paid zero attention to the order and were focusing on an employee in the background loudly complaining about the schedule. Extremely unprofessional all the way around.

They dont read slower then a sloth and just simply dont care