4/5 sean w. 2 years ago on Google
Well,
let
me
begin
by
saying,
"to
each
is
own".
Jazz
Bistro
is
known
to
many
for
various
reasons.
The
music
is
an
highlight
(
for
me
that
is)
and
truly
serenading
and
soothing.
It
seem
managers
have
changed
and
that
in
itself
do
make
a
big
difference
pertaining
to
the
service/hospitality.
My
recent
experience
was
not
as
anticipated...very
disappointing
to
say
the
least.
The
issue
is
with
Service.
First
of
all,
the
servers
do
not
seem
properly
trained
but
perhaps
it
was
few
noticeable
ones
in
particular.
Lack
of
experience
to
certain
key
details
were
observed
and
it
only
got
worse.
The
long
wait
for
food,
this
was
beyond
reasonable
explanation
(1
hour
or
even
more).
Food
expected
to
be
served
hot
was
super
cold
and
the
quality
lacking.
Protein
items
were
either
under
cooked
or
overcooked
(not
palatable
enough).
After
seated
for
several
hours,
it
seem
our
table
(party
of
10)
was
abandoned.
Our
server
seemed
a
bit
overwhelmed,
and
this
however
rest
on
Management
because
our
party
was
booked
in
advance.
Given
the
volume
of
orders
including
drinks
etc,
seemed
a
bit
too
much
for
her.
Another
issue
is
this
ridiculous
amount
of
charges.
Again,
the
music
was
very
good
and
paying
for
that
service
is
understandable,
but
the
food
should
simply
just
be
complimentary
(shame
on
the
Kitchen
Management).
Cold
food
should
be
served
cold
(and
kept
cold),
Hot
food
should
be
served
hot
but
instead
a
total
opposite.
Our
table
was
disgruntled.
We
can
understand
that
it
can
be
a
bit
at
times
especially
on
weekends,
but
having
a
large
party,
the
service
should
have
been
much
better.
This
party
was
pre-booked
so
no
excuse
on
quality
service.
We
made
our
opinion
felt
and
heard
so
just
hoping
Management
will
look
into
what
transpired
and
improve
on
service.