1/5 Ubi 4 years ago on Google • 210 reviews
Be
aware
of
the
biased
/
fake
reviews!
More
importantly,
customer
with
a
pre-theater
dinner
voucher
are
treated
much
worse!
So,
avoid
at
any
cost,
especially
if
you
have
the
theatre
deal.
We
have
first
hand
experience
how
the
customer
service
quality
changes
when
you
tell
the
reason
why
you
take
pictures
of
their
food
(when
asked,
we
told
them
that
we
are
reviewers).
Initially
they
didn't
care
about
us,
which
was
reflected
in
the
slow
and
reckless
service.
But
after
the
aforementioned
comment,
the
manager
kept
stopping
by
our
table
to
ask
how
things
are
going.
Very
strange.
More
importantly,
we
called
in
to
tell
them
that
we
will
be
late
by
a
couple
minutes.
The
lady
who
we
spoke
with
told
us
that
we
only
have
1
hour
to
dine.
So
we
had
to
be
gone
by
5:30pm.
We
were
never
told
about
this
implicit
rule
until
we
called
in
about
20
before
our
reservation.
The
irony,
however,
is
that
the
service
is
EXCEPTIONALLY
SLOW.
How
are
you
supposed
to
eat
in
a
hour
if
it
takes
them
10
minutes
to
bring
the
pre-theater
menu,
another
5
minutes
to
bring
bread,
15
minutes
to
bring
the
appetizers,
another
20
minutes
to
bring
your
main
dishes,
and
another
15
minutes
to
bring
the
dessert?
In
sum:
-
Customer
service
is
lacking
and
not
genuine.
1
/
5
-
Food
tastes
horrible.
0
/
5
-
Speed
of
service
is
worst.
0
/
5
-
Phone
line
call.
Worst.
0
/
5
Overall,
a
horrible
experience.
We
will
add
this
to
our
list
of
"banned
restaurants".
3 people found this review helpful 👍