2/5 JA S. 11 months ago on Google
My
wife
and
I
booked
to
take
the
tour
on
the
2nd
of
April
2023.
It
was
a
gloriously
sunny
day,
albeit
about
2°C.
We
purchased
on
the
premise
of
an
open
top
bus
tour,
but
to
our
disappointment
they
used
a
filthy
double
decker
closed
top
bus.
We
were
extremely
disappointed
having
used
this
company
before
in
many
other
cities
and
in
an
open
top
bus
in
worse
conditions.
We
missed
out
on
lots
of
photo
opportunities
throughout
the
tour
due
to
the
obstructions
of
the
roof,
filthy
windows
and
other
people.
The
guide
was
well
spoken,
knowledgeable
and
expressed
his
apologies
to
us
as
we
were
not
on
an
open
top
bus
tour,
especially
having
paid
CAD78
(which
includes
a
boat
tour
which
is
only
seasonal
and
wasnt
on),
so
two
stars
for
the
tour
guide.
Tips
for
tourists:
check
forecast
and
message
their
Facebook
page
/
email
to
confirm
type
of
bus
being
used
before
you
book
(if
its
on
the
day
or
day
before).
Our
tour
was
disappointing
in
the
closed
top
bus
and
we
felt
kinda
conned.
Sit
on
the
left
hand
side
that's
where
most
of
the
sights
seem
to
be
on
the
route.
Tips
for
City
Sightseeing
:
I
know
your
T&Cs
state
you
reserve
the
right
to
use
closed
top
buses,
but
when
this
happens:-
1)
Inform
folk
who
have
booked
this
is
what
will
be
used
so
they
are
not
disappointed.
Offer
refund
if
customer
not
happy.
2)
Offer
a
discounted
"restricted
view"
rate
if
closed
top
bus
is
used
instead,
and
not
full
price.
I
wouldn't
pay
a
full
price
ticket
for
a
sporting
event,
for
example,
to
then
be
told
its
RV
before
entry
and
by
the
way,
it's
still
full
price.
3)
Remove
the
boat
tour
from
the
ticket
and
reduce
overall
price
if
its
off
season.
Or
at
least
give
the
option
of
bus
tour
only
and
at
a
reduced
rate.
4)
Whatever
bus
is
being
used,
make
sure
it's
clean
and
tidy.
This
bus
was
filthy,
inside
and
out
and
some
of
the
windows,
and
ones
on
the
roof
were
obscured.
Some
of
the
aircon
vents
were
faulty
and
it
was
at
max
for
full
2h
tour,
couldn't
close
mine
and
had
to
move
seat.
Even
the
seat
the
guide
was
on
was
broken
and
wouldn't
spring
back
from
being
fully
retracted.
Overall,
for
the
price
we
paid,
severely
let
down
on
the
Toronto
tour
(taken
April
02
2023),
unlike
your
other
City
Sightseeing
options
which
are
generally
better
value.
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