2/5 mike k. 11 months ago on Google
Very
clean
rooms,
amazing
housekeeping,
front
desk
staff,
and
concierge.
Pretty
good
location
as
well,
10-15
minutes
to
many
restaurants,
attractions
and
shopping.
Good
brand
hotel,
very
poor
experience.
The
hotel
is
nice
but
currently
undergoing
renovations.
That
is
understandable
and
not
the
problem.
The
two
problems
I
encountered
were
(1)
elevators,
and
(2)
security.
The
elevator
wait
was
notably
long
while
the
hotel
hosted
a
children’s
dance
event.
The
hotel
decided
to
dedicate
their
elevators
for
the
dance
members
to
go
down
to
the
ballroom
(one
floor
down
from
the
lobby
level).
This
created
a
huge
backlog
for
all
customers
waiting
to
take
the
elevator’s
up
to
our
rooms.
There
were
long
lines
in
the
lobby
awaiting
the
elevator’s
lastly
roughly
5
minutes.
5
minutes
doesn’t
sound
long
until
you
are
doing
it
every
time
you
are
needing
an
elevator,
then
it
becomes
quite
aggravating.
The
wait
for
elevator’s
from
my
floor
(16)
was
always
between
3-4
minutes
and
from
the
top
floor
(executive
lounge)
4-5
minutes.
The
hotel
provided
dedicated
staff
specifically
to
help
dance
team
members
and
family
to
go
down
the
one
floor
beneath
the
lobby
level,
while
providing
no
help
to
the
remainder
of
the
hotel
guests
looking
to
go
up
in
an
elevator.
The
second
problem
I
encountered
was
the
when
I
came
back
from
a
day
in
the
city
to
my
hotel
room
door
wide
open.
I
left
at
9
a.m.
and
didn’t
return
until
8
p.m.
initially
I
thought
it
was
blatant
neglect
from
house
keeping
after
they
cleaned
my
room,
however,
after
investigating,
I
was
informed
by
the
front
desk
they
offered
my
room
to
another
guest
looking
to
check
in.
The
guest
came
up
to
my
room
(while
I
was
out)
noticed
my
suitcase
and
belongings
and
went
to
inform
the
front
desk
the
room
is
occupied.
The
new
guest
left
my
room
door
wide
open
(not
cracked,
wide
open)
for
many
hours.
The
hotel
staff
then
failed
to
verify
the
room
was
occupied
and
secure
the
room
from
other
guests.
A
hotel
manager
never
reached
out
to
check
on
the
situation.
Instead,
I
went
to
the
front
desk
the
next
day
to
speak
to
the
manager
(could
not
as
he
was
helping
another
guest)
and
left
a
number
to
contact
me
at.
He
decided
to
call
the
room
phone
shortly
after
9
p.m.
that
night
to
ask
what
he
can
do
to
make
the
situation
“right”.
His
best
and
final
was
to
comp
two
nights
of
valet
parking.
He
then
informed
me
he
typically
only
comps
one
night
but
because
I
am
a
gold
member
he
can
comp
two,
lucky
me.
As
a
loyal
Hilton
honors
member
for
some
time
now,
I
felt
extremely
disappointed
and
let
down.
I
think
I
may
take
a
break
from
the
Hilton
brand
for
a
while
and
stay
elsewhere
for
at
least
the
near
future.
For
a
brand
that
prides
themselves
on
loyalty,
they
sure
seemed
to
care
less
this
particular
time.
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