Hilton Toronto image

Hilton Toronto

Hotel

Warm rooms & suites in an upscale lodging with lively dining, an indoor/outdoor pool & a gym. People often mention room, hotel, stay, nice, great, pool, Hilton, check, location, staff,


Address

145 Richmond St W, Toronto, ON M5H 2L2, Canada

Website

www.hilton.com

Contact

+1 416-869-3456

Rating on Google Maps

4.20 (5K reviews)

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Featured Reviews


Frequently mentioned in reviews: room (120) hotel (97) stay (60) nice (49) great (49) pool (40) Hilton (39) check (38) location (32) staff (32)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Avi S. 1 year ago on Google
    Wow we were blown away with our stay at the Hilton. From our initial check in to the rest of our stay all was wonderful. The lounge was very nice and had some nice food for breakfast and appetizers later in the day. The gym was quite large with plenty of equipment and weights and a pull up bar. The pool is small and nice and you can swim inside under a flap to the outside pool. The location is amazing especially if your kid goes to school in Toronto.
    5 people found this review helpful đź‘Ť

  • 4/5 M P. 3 months ago on Google • 194 reviews New
    Wonderful staff who are very helpful! It has been years since I last stayed here and unfortunately the hotel is under heavy construction. The once amazing hotel lobby is now boarded up and relocated to a tiny carpeted conference room on the second floor. I really appreciated the wireless phone charger and room view. However, no coffee maker, drinking glasses or bottled water was highly inconvenient once the kitchen closed.
    1 person found this review helpful đź‘Ť

  • 2/5 mike k. 11 months ago on Google
    Very clean rooms, amazing housekeeping, front desk staff, and concierge. Pretty good location as well, 10-15 minutes to many restaurants, attractions and shopping. Good brand hotel, very poor experience. The hotel is nice but currently undergoing renovations. That is understandable and not the problem. The two problems I encountered were (1) elevators, and (2) security. The elevator wait was notably long while the hotel hosted a children’s dance event. The hotel decided to dedicate their elevators for the dance members to go down to the ballroom (one floor down from the lobby level). This created a huge backlog for all customers waiting to take the elevator’s up to our rooms. There were long lines in the lobby awaiting the elevator’s lastly roughly 5 minutes. 5 minutes doesn’t sound long until you are doing it every time you are needing an elevator, then it becomes quite aggravating. The wait for elevator’s from my floor (16) was always between 3-4 minutes and from the top floor (executive lounge) 4-5 minutes. The hotel provided dedicated staff specifically to help dance team members and family to go down the one floor beneath the lobby level, while providing no help to the remainder of the hotel guests looking to go up in an elevator. The second problem I encountered was the when I came back from a day in the city to my hotel room door wide open. I left at 9 a.m. and didn’t return until 8 p.m. initially I thought it was blatant neglect from house keeping after they cleaned my room, however, after investigating, I was informed by the front desk they offered my room to another guest looking to check in. The guest came up to my room (while I was out) noticed my suitcase and belongings and went to inform the front desk the room is occupied. The new guest left my room door wide open (not cracked, wide open) for many hours. The hotel staff then failed to verify the room was occupied and secure the room from other guests. A hotel manager never reached out to check on the situation. Instead, I went to the front desk the next day to speak to the manager (could not as he was helping another guest) and left a number to contact me at. He decided to call the room phone shortly after 9 p.m. that night to ask what he can do to make the situation “right”. His best and final was to comp two nights of valet parking. He then informed me he typically only comps one night but because I am a gold member he can comp two, lucky me. As a loyal Hilton honors member for some time now, I felt extremely disappointed and let down. I think I may take a break from the Hilton brand for a while and stay elsewhere for at least the near future. For a brand that prides themselves on loyalty, they sure seemed to care less this particular time.
    3 people found this review helpful đź‘Ť

  • 5/5 Alex C. 2 years ago on Google
    I've been travelling for almost 30 years now it's staying at hotels all over the place. I probably been here before as well but I can't remember since I've been in Toronto for business several times. This is my first trip with my son but he's away from his mom for the first time - and the hotel was great. They treated us very nicely here and I'm happy with the room and accommodations. Additionally the pool is amazing. My son and I we're very impressed with the fact that you can go outside through the pool and enjoy being surrounded by the Toronto Metropolis Skyline. My son loved it so great job Hotel. The gym is great but I'm going through a fat phase so I'll hit the gym on my next round
    2 people found this review helpful đź‘Ť

  • 3/5 annie K. 1 year ago on Google
    My family booked a deluxe room with two queen beds paying extra per night for better finishes a higher floor and a slightly bigger room. When we got there I noticed that the floor we were on was quite low and when we got in the room I was suspicious that it was not the room we booked. So when we asked the front desk about this they seemed surprised that it mattered that we were in a standard room? But anyways they just said that they would “see if one was available” which doesn’t make sense since we BOOKED a deluxe room. The room we ended up getting is quite nice though we have a great view of the cn tower and the room itself is good. The glass elevator is cool and the pool is nice. It’s in a great location also.
    2 people found this review helpful đź‘Ť

  • 4/5 Tikira S. 3 months ago on Google • 30 reviews New
    Pretty great experience. The lobby elevator was down so we had to make an extra trip to elevators near the conference centre. The location was great, near lots of restaurants. Really wish that had a bit more vegan options for their breakfast. Overall, still a pleasant experience
    1 person found this review helpful đź‘Ť

  • 4/5 suya 2 months ago on Google • 13 reviews New
    I had a four-night stay at this hotel and overall had a pleasant experience. The location was great, and we loved our spacious room with a nice view. However, the room lacked a main light, making it sometimes challenging to see. We loved the heated pool, and the gym was good too. While the breakfast had enjoyable food, we found that for the price, it would be great if there were more options at least every other day. However my main issue and the reason for the 4 star was the breakfast service. There's one waiter that seemed eager for tips despite guests having to get their own food. The only 2 things that you need to ask for, are a spoon and coffee. It would be better if guests could get simple basic items like coffee and spoons without relying on waiters, as this led to long delays and uncomfortable encounters with a waiter expecting a large tip for a minimal ask and a "not so great" service. I usually tip very generously at the end of my stays if i really enjoyed a service. This aspect left a less favorable impression on an otherwise positive stay. Finally the lobby receptionists were really helpful and nice and always made sure to resolve any issue.
    1 person found this review helpful đź‘Ť

  • 4/5 Matthew H. 8 months ago on Google
    Rooms were clean and comfortable. Good location. The wait times for the elevators are ridiculous 10-15 minutes each time. And like all hotels, the pillows are super thin.
    1 person found this review helpful đź‘Ť

  • 5/5 Adam S. 1 year ago on Google
    Booked a night for my wife and daughter for Mother’s Day and they had a wonderful time. Front desk staff were top notch. Friendly and very accommodating. Large rooms with fantastic views and the indoor/outdoor pool is a blast. Will be staying here again.
    1 person found this review helpful đź‘Ť

  • 3/5 Costache I. 6 months ago on Google
    Just wanted to add a few details about our one day accommodation at Hilton. We are 2 adults with 2 children and we expected at our arrival in our room to have the couch ready to put one of the kids to sleep in. The couch wasn't made like a bed and didn't had a sheet, pillow, blanket.. we need to ask for them. The person who brought us the bed sheets and pillow told us another person will come to set the couch into a bed for us. The person never come, we ended to do everything by themselves. Another aspect was the lack of towels. They know from downstairs reception we are 4 persons for the night. In the room were only towels for 2 persons. We called and ask for more towels. Nobody come.. we ended taking towels from the pool area.. Maybe these aspects will trigger some flags to you guys about your personnel services. Thank you.
    1 person found this review helpful đź‘Ť

  • 4/5 jennifer b. 2 years ago on Google
    Visited during the Family Day long weekend. The highlight is definitely the heated pool that is half indoor and outdoor. The saunas were closed (maybe because covid safety measures couldn't be put into place). We had a really nice city view. The room had a comfortable bed and the staff was really nice and accommodating. Edit: We had some inconvenience with the pool access. It would have been nice to be informed that the pool card had a daily expiry and that you need to show proof of vaccination status to renew access. Either a sign on the pool door or something. But other than that the experience was great.
    1 person found this review helpful đź‘Ť

  • 5/5 Len G. 9 months ago on Google
    Absolutely my new go-to hotel in Toronto, and I've stayed in about a dozen, including most of the major hotels downtown. It's one of those rare properties where all the important aspects are done right. Our room was genuinely relatively large, immaculately clean, and updated with great features like sliding shower doors that don't leak onto the bathroom floor, a bigger-screen TV, expansive windows with excellent views, softer towels and linen, a kitchen nook (ideally it could be bigger, but not a serious issue), all kinds of space for your stuff, a mattress that is the perfect blend between firm and comfortable, excellent sound insulation, and more. The pool, like the room, is much bigger than the average diminutive pool you find in most hotels, with a pretty beautiful outdoor component. The gym is well-equipped. You've got six elevators and almost no wait at any time for them. A terrific valet who gives you the option of self-parking underneath the hotel. A perfect location within minutes walking of major attractions. And as usual the Hilton customer service is the best. They accommodated our requests and inquiries with a smile on their face, including a generous complimentary upgrade for myself as a Diamond member. Just booked another stay because we're impressed and because this is one of the rare hotels that ticks off all the boxes--which I believe is just because they put in the effort to get things right! đź‘Ś
    1 person found this review helpful đź‘Ť

  • 5/5 Richard Harkins W. 1 year ago on Google
    Great hotel in the financial district. Check in was friendly and efficient. The room was outstanding. Spotlessly clean and roomy. The bathroom was a bit cramped, but usable. Nice big TV, but the cable interface was dated and slow. The public areas were spacious and attractive.
    1 person found this review helpful đź‘Ť

  • 2/5 Scott H. 1 year ago on Google
    The hotel is beautiful but if you have an electric vehicle I would not recommend this hotel. Even though I paid for valet service, at no point did I feel comfortable with the whole process. I had to park my car every day (which defeats the purpose of valet) in order to charge it and when it came time to turn the car over to valet I never felt like they knew what to do with my car. And on top of all that I voiced my concern 3 times and was told a manager would contact me regarding this issue and never got contacted. Will not be going back to this hotel.
    1 person found this review helpful đź‘Ť

  • 5/5 Graeme A. 2 years ago on Google
    Stayed for 6 days while we had to be nearby Sick Kids. Valets were a little pushy while we were dropping off luggage (did not use on site parking) and the drop off area is super busy, I think because it's too small for the amount of cars they get. Hotel was clean, staff inside were all friendly and helpful. Room was quite nice, had plenty of space and beds were comfy. Fridge was larger then expected which came in handy. Needed to stay an extra day and were accommodated with no issues.
    1 person found this review helpful đź‘Ť

  • 4/5 Basim F. 8 months ago on Google
    Great location. Spacious room. Easy check in and check out. However, the place requires serious renovations in terms of door access, car drop in and pick up and facilities like the gym and the swimming pool. We had to wait for relatively longer times waiting for an elevator to show up despite having 5 elevators. Overall very good if you like to stay in a Hilton; otherwise, if you need more modern and luxurious stay, better to look for other options
    1 person found this review helpful đź‘Ť

  • 5/5 Jeffrey H. 9 months ago on Google
    Great staff, really nice rooms, good location for walking, views were pretty good from the rooms, and the beds are excellent! The staff was very nice and having Hilton Honors you can check in well in advance and get a digital key for your phone, Superb! Really great place to stay for a vacation and/or a business trip. Loved it.
    1 person found this review helpful đź‘Ť

  • 1/5 Gen T. 2 years ago on Google
    I have been here 3 times and each time it gets worse. The rooms are not clean eg. the night tables are dirty. No room service. Rude concierge, valet. Back in the day staying at the Hilton downtown was a 5 star experience now it’s like slumming it. I stay at 5 star hotels frequently but I will never stay at this hotel again even if they paid me…GAWD so miserable was this experience that I have to share so you can look for better alternatives to spend your hard earned money. Hilton do better!! I should’ve taken pictures 🤔
    1 person found this review helpful đź‘Ť

  • 1/5 Sam D. 1 year ago on Google
    Front staff was friendly, nice and helpful. Location is great. Got up to room and the hotel is quite dated/kept in poorly maintained condition (peeling/rusty ceiling in bathroom, peeling wallpaper, screw holes in wall holes). There was no hand soap in bathroom. We made due for the first night by using the provided shower gel. On the second day of our stay I asked the room cleaner for a couple of fresh towels and some hand soap while she was in the hallway at our cart. She said they had no hand soap as the shipment didn’t come in. I’m paying over $600 a night and I have to go to the local pharmacy and get my own hand soap? And this hotel is considered a four star hotel? I checked out the pool and it was quite dated, grungy and small. There is a reason there are no daytime pictures to be found/the picture is taken at night. Needless to say I feel kind of embarrassed to have taken my wife here for our tenth wedding anniversary based our stay over the weekend.
    1 person found this review helpful đź‘Ť

  • 1/5 Brian H. 4 months ago on Google
    Awful experience. Found a bed bug climbing out of the couch last night. Was offered to be moved to a different room or I could leave but they would not cover the cost of another hotel. Decided to stay, ended up on a different floor. They don’t do on-site dry cleaning and offered to ship me my clothes the day after I had departed. Based on how they were handling the entire situation I declined to do that. Instead I spent 2+ hours in the bathroom using the hair dryer on the hottest setting slowly going through every single thing I owned, leaving everything in the shower stall overnight. Now I’m waiting for the hotel to have another team to go in and confirm presence of bed bugs before issuing a refund. No one I spoke to seemed particularly compassionate about the situation, which added an unfortunate level of frustration. I included a few pics of the bites I discovered this morning in the review too. Truly awful experience and will never stay there again. Any time anyone suggests it I will send them the pics of the bites all over me.
    1 person found this review helpful đź‘Ť

  • 5/5 Gajendra Singh C. 1 year ago on Google
    Wonderful and accommodating staff! Service exceptional! I’m giving a 5 star BUT keep in mind it’s a new hotel so still working out the kinks. In-suite coffee machine bit defective but the coffee shop downstairs is amazing with freshly baked goods. In-suite 24/7 food was convenient and surprisingly for late night meal delicious! Very impressed on the quality! Functionality of the room is very modern, an open concept with the sink in the room but it was very cool and different! Will definitely stay there again! Service above and beyond that’s for sure!
    1 person found this review helpful đź‘Ť

  • 5/5 Zeeshan G. 1 year ago on Google
    Very nice hotel with good features like gym and pool. Only stayed here 1 night on business trip. Bed was very comfortable and room was huge. I had a deluxe king room. My biggest issue was the connecting room doors which let sound through like paper. One of them is right by the bed and unfortunately I was woken up at 3am to the sounds of my neighbours partying and playing music right beside me. Luckily the staff were on it right away and resolved the situation which I was very appreciative of.
    1 person found this review helpful đź‘Ť

  • 3/5 Kay W. 2 months ago on Google • 31 reviews New
    Persons with Mobility Issues: There are 2 accessible rooms and they are missing key features such as automatic button to open the room door and hand rails beside the toilet. The curtains aren't easy to access either with a couch in the way and curtain pulls are over 5 feet high. We had to move the coffee table for more space. Hand rails, automatic door and automatic curtains are needed to make the room truly accessible. Otherwise, King Bed was low and comfortable and accessible shower was good.

  • 4/5 Vy H. 9 months ago on Google
    Stayed here this past weekend and overall it was great! Location is okay—a few restaurants around the area but lots of traffic in front. We valet our car for $45/day which wasn’t too bad but it takes a while for them to retrieve your car—the valet area is constantly busy. Also, the valet area isn’t connected to the lobby of the hotel, you have to walk around the corner outside to get into the hotel. Hotel room was nice, clean and spacious! Bathroom was great too. They had the necessary amenities: safe and refrigerator. The beds were comfy.

  • 5/5 Marc B. 9 months ago on Google
    Fantastic! Great location, lovely immaculately clean updated rooms. I am a diamond member.. executive lounge food and view are great. Perfect service. There were no issues at all, despite construction in the lobby, which was very unobtrusive. All Hilton Hotels should be as nice and well managed as this one.

  • 2/5 Jeremy H. 8 months ago on Google
    Location is pretty good. Close to the big mall and not too far from harbor. It is in financial district so don't expect to be out late at night at nearby places. Overall okay, they are doing some renovations. There was someone's in room dining tray that they had put out in the hallway that we noticed on Sunday about mid day, it was still in the same spot on the floor in the hallway, with half-eaten food when we checked out on Tuesday!!!!!!!!!

  • 3/5 Adriana M. 9 months ago on Google
    This was a weekend getaway, we just wanted to have some quality time alone (me and my husband) without having to worry about cooking or cleaning. Where to start? Parking: they're having some construction done so the hotel parking is not available and you have to use a public parking space, that's fine but NOBODY told me it was public parking and when I got there, no signs, nothing telling me where the parking was, I called the hotel and they weren't specific about the subject either. Room: the receptionist that gave us our key cards for our room was very polite, gave us basic info about the hotel, breakfast, pool, etc. When we got to our room, it was ice cold. We turned the temperature up (up to 32°C) but it was still cold the WHOLE TIME! we gave up and just turned it off. The phone in our room did not work, so no room service. We weren't able to rent any movies from the TV, we called maintenance but the guy said he couldn't do anything about it. Breakfast: 5 out of 10 nothing special, pretty basic. Pros: the pool was heated. I would rate our stay 5/10 Not up to par with the Hilton name. Especially compared to their European counter parts.

  • 5/5 Jiaju S. 1 year ago on Google
    Everything is fantastic. The hotel has superb view of CN tower. They have two scenic elevators. The executive lounge is pretty spacious and you can have meals, and do work (or rest). Staff members are friendly and quick to address any needs. Nice gym. Great experience (comfy while working at hotel).

  • 5/5 Blair G. 11 months ago on Google
    Stayed one night with the family before getting an early morning VIA train. Kids and parents loved the pool. It was nice and warm and easy to get into, likely 86 degrees. I'm a diamond member and the exec lounge is excellent, one of the nicest I have been to. Hotel is recently renovated.

  • 5/5 Ayaz K. 1 year ago on Google
    Wow we were blown away with our stay at the Hilton. From our initial check in to the rest of our stay all was wonderful. The lounge was very nice and had some nice food for breakfast and appetizers later in the day. The gym was quite large with plenty of equipment and weights and a pull up bar. The pool is small and nice and you can swim inside under a flap to the outside pool. The location is amazing especially if your kid goes to school in Toronto.

  • 5/5 Ann B. 8 months ago on Google
    Perfect location and near Union Station which was our next destination, taking the Prestige class train to Vancouver. The Hilton is undergoing remodeling so it's a bit tricky to get around but the new rooms are very nice. Staff was helpful and friendly. Being Diamond, breakfast was included. Not sure what the cost is otherwise.

  • 4/5 Gerome Q. B. 9 months ago on Google
    The hotel is fine - it's currently undergoing renovations, so everything is all over the place. There's a weird setup between the entrance and check-in. There's no lobby, the restaurant/bar is on the second floor, way out of the way. All of the staff are super friendly. I like that there's a lounge but the lounge is the most disappointing part. The breakfast is mediocre and the evening reception is just ok. The frustrating part is the lounge is constantly out of things like food, coffee, silverware, etc., and the tables are slow to be cleaned off. The rooms are nice and spacious and the views are great. It's also in a great location, convenient to public transportation, walking, shopping, and sites. Also, it was not clear that Gold members would have lounge access for breakfast, so I upgraded my room to get access to the lounge. Had I known that I already had access, and that the lounge breakfast was marginal, I definitely would not have paid extra for it.

  • 5/5 Bobbie.Trevor F. 7 months ago on Google
    Questioned this hotel off some of the reviews. From the minute we got here the staff was helpful and went beyond the front seat told us how to get around and what would be best and she wasn’t kidding either. The housekeepers were amazing and kept our room looking great. The room was super clean and bright. This hotel is walking distance to Scotiabank arena , rogers place and Budweiser stadium.

  • 4/5 Kenneth K. 2 years ago on Google
    The front desk was super friendly and efficient. The hotel was following Covid protocols and I felt safe with the actions they were taking. Our room was very clean. The hotel is close to so many things and a beautiful wall down University Avenue.

  • 5/5 Mark C. 4 months ago on Google
    We got upgraded to executive 1 bed room as Diamond member during thanksgiving long weekend. The executive lounge has good view but can be really crowded during weekend for breakfast with limited selection of food. The staff were very responsive either at the front desk or via the app chat, and really helpful. We did enjoy our stay generally speaking.

  • 5/5 Denis 4 months ago on Google
    Great downtown hotel at reasonable prices. Reception desk employees were friendly and efficient, room was huge and quiet and the location is safe and perfect for downtown meetings. My only disappointment was that restaurant closes at 10:30 and room service as well, but again the location helped offers other options to eat when you have night cravings. Breakfast buffet is OK and served in a charmless meeting rooms transformed into a « restaurant ». Would recommend and go back anytime though.

  • 5/5 Charles W. 4 months ago on Google
    I stayed at the Hilton while attending a conference that was held there. The room was quite nice. The staff at the front desk told me the room had recently been updated, and I believe this was probably best reflected in the bathroom, which had a really nice shower stall and tiling. The bed was comfortable, but the pillows felt a little hard, but that's just not what I'm used to, so no real knock on the hotel. I was in a room on the 20th floor, so the view was pretty spectacular. It was a view to the north taking in City Hall and University Avenue. Nice way to see Toronto, especially at night!

  • 2/5 C M. 4 months ago on Google
    1.) nowhere on the Hilton website or Expedia does it say anything about the hotel going through renovations… 2.) the itinerary legit says only valet parking is available - they even have a sandwich board right in front of the garage door which says valet parking only. This is not the case, it’s legit public parking for 3 different buildings along University Ave. Try getting that sorted out with the quasi doormen 3.) there was a plate of food (obviously left by some sloppy person) on our floor in the elevator corridor that was there when we checked in and STILL there when we check out 4.) this one is personal preference but this bohemian cafe style aesthetic that they are renovating the place into is underwhelming. Lobby ceiling heights are low and definitely lacking a little “grandness”. 5.) went to check out the hotel bar and restaurant and immediately turned back around. I understand it’s under renovation and now in a conference room but it was legit dead and depressing even though it was 5 pm on a Saturday. Other than that, the actual check in process was seamless and the staff behind the front desk were very pleasant. The actual hotel room was very nice and fully renovated, the elevator wait times were short and at least on our floor there were no late night loud noises, etc. Wouldn’t not come back but the unmentioned renovations and the shady valet only parking are definitely concerning.

  • 3/5 Leyla A. 5 months ago on Google
    Spent our wedding night here…they wanted to charge for our dog just stopping by our room but were very kind when we decided to let him wait in the lobby with a friend while we checked in. Im a silver member but we didn’t even get breakfast. They were kind to offer upgrade to a deluxe room, but don’t even have any welcome amenities or anything. The stay didn’t feel special at all. At the end , we were double charged and still haven’t heard back!

  • 5/5 Jeffrey C. 5 months ago on Google
    Large luxurious rooms, typical from what I'd expect from a higher end Hilton hotel. The staff are very attentive and helpful. The hotel and rooms are clean with a bit of a modern style. Its centrally located within walking distance to almost everything! Even though it appears that there are some renovations being done I haven't heard any noise or had any issues. It's been a great stay and I would definitely come back here again in the future

  • 5/5 Paul G. 5 months ago on Google
    Partaken in our visit despite the fact that it was short. Outwardly spotless and the aroma was new. The room was open with a pleasant perspective on the city. Incredible client assistance, very obliging and well mannered. Didn't come to the pool however it looked fun! Area is extremely occupied yet it is downtown. Check in is at 4pm which is a bummer. Look at was simple and quick. Would visit again at some point!

  • 2/5 Marissa S. 5 months ago on Google
    Stayed here for 1 night on a Saturday. Requested a room 24 hours in advanced and let them know when I would be arriving. Room was not ready and ended up getting downgraded about 11 floors. I picked my room specifically for the higher floor. I had dealt with Bali at the front desk, and she was very rude. I use my Hilton Honours quite frequently, last time being a few weeks ago with absolutely no issues, and no issues anywhere I’ve been but she told me “things have changed.” Since when? 2 weeks ago!? I would never try to bash a customer service employee, but she was everything you don’t look for when dealing with customer service. She honestly ruined the entire experience for us, and for that the 2 stars were given. Customer service aside, the hotel was nice… in a good location - walking distance to everything we needed, and all other staff was extremely friendly. Room was relatively clean.

  • 1/5 Amine Ben A. 6 months ago on Google
    Worst Hilton I've been to. Housekeeping didn't clean our room during our stay. Loudspeaker testing happening in our two days in the hotel while we were sleeping (and for a very long time). WITHOUT ANY PREVIOUS NOTIFICATION. This is very UNPROFESSIONAL. Very poor breakfast. I do not recommend this hotel.

  • 3/5 Liza J. 8 months ago on Google
    While the hotel is being renovated, the rooms were fairly updated. The elevators were the worst part. We came back to a line down the hall after a long night out. I have never experienced that in all my life!!! We also had to wait 10-15 minutes to get in the elevator because it was so full. Once you get in, you have to stop on all floors going down. The room was clean for the most part but the door didn’t quickly close. Most hotel room doors practically knock you over & close right away. So when we left out, we had to make sure the door was closed. The room smelled musty as well!! We came in for an afternoon nap, the housekeeper came straight into the room w/o knocking. I think they heard the TV then spoke, we told them to come back. Always knock!!! The pool seems outdated but I like that it had a indoor/outdoor pool. The hotel is in a great location for walking to eat/shop.

  • 4/5 nobb y. 6 months ago on Google
    The hotel's location is excellent. We stay there as a base for Toronto trip. The weekend self-parking cost a total of $30 (split into $10 from 6 am to 6 pm, $10 from 6 pm to 6 am, and another $10 from 6 am the following morning to 6 pm). From the hotel room, we had a great view of the CN Tower, making it easy to enjoy its nighttime illumination. The breakfast in the Executive Lounge was so so, but overall, we thought it was a good stay.

  • 5/5 Abby O. 6 months ago on Google
    Maurice at the Registration desk was so great when my friend and I checked in on Saturday. He is the epitome of exceptional customer service and I really enjoyed my stay because of his great service and positive attitude. I will definitely stay in Hilton Toronto again the next time I’m in Toronto. On the other hand, Laura at the registration desk was not pleasant. I called to ask for 2 water bottles and she said that because I booked my stay on Expedia I don’t get complimentary water. She said only the elite members get complimentary water. I let her know that this isn’t my first time staying at this Hilton hotel and I’ve always been given complimentary water from the front desk. Also, I was sitting in the lobby a few times during my stay and noticed that other guests were going to the front desk to ask for complimentary water bottles and none of them were being asked if they were elite members or not. One guest was even given 4 bottles of water when he asked for it, no questions asked. I don’t mind if water is not complimentary for non elite guests, but I would appreciate if everyone is treated equally. If water is not complimentary to every guest, then every guest should be told the same thing. When I told Laura this, her response was that the front desk will never say no if someone asks for water. Then why bring this up in the first place???? Just felt a bit like unfair treatment which I didn’t appreciate. Hilton needs more employees like Maurice and less like Laura.

  • 4/5 Angie 6 months ago on Google
    Enjoyed our two night stay. Room was very spacious and clean. Arrived early and asked for am earlier check in, was told they would text when room was ready, text never came. We saw others getting their rooms as we were waiting, so when I went to inquire, the room had been ready. Other than that, everything was great. Walking distance to Roger's Centre, CN Tower, aquarium, Toronto sign and Eaton Centre.

  • 5/5 Melanie A. 6 months ago on Google
    Had a great stay at this hotel. The room - a junior suite was perfect for our family of 3. Spacious even when the pull out couch was out. Bed and pillows were comfy. We have accces to the executive lounge and enjoyed a lovely evening snack and breakfast there. The indoor/outdoor pool was really nice, though showing it's age with cracked concrete on the edge - great temperature in and out for swimming. The construction made finding the front desk a little challenging, but great to see they are upgrading. Because of the times we arrived and left the valet parking actually worked out to be the same cost as self parking and was a well organized service. You scan a code when getting ready to leave and the car is there in 20 mins.

  • 5/5 Dwayne D. 7 months ago on Google
    Impressive experience, the facility is First Rate, the Staff is A1 and the location is Prime. A bit pricey but well worth it. I wouldn't stay anywhere else unless they don't availability. Unfortunately, the restaurant was a complete let down, a hot plate of room temperature food, certainly not cookedto order. Luckily The Keg is right around the corner.

  • 4/5 T C. 7 months ago on Google
    Location was our attracting feature for this hotel. Right in the heart of everything. The hotel was unfortunately under construction when we went. The elevators do take a long time, but if you're lucky enough to get the ones with the scenic view it's pretty cool. The rooms were clean and spacious.

  • 4/5 sara L. 7 months ago on Google
    This was my second time staying here. It’s in a great location. The rooms are updated. As a cleaner myself, I noticed a lot of details were not cleaned, but I’m pretty particular about cleanliness. The pool is really nice. It’s starting to be in need of repairs though, all of the walls are cracking. My first stay here was much better because the lobby wasn’t under construction. I really wish I had of known prior to booking that it was under construction. We arrived early and expected to wait in the lobby, but there’s hardly anywhere to wait anymore due to the construction. I probably would have stayed at the Double Tree instead. As an honours member they did accommodate an early check in with a complimentary room upgrade. Very appreciated! Elevators are a pain, but I find this to be a commonality in Hilton Hotels. The staff did not make us aware that you must scan your room card in the elevators after hours. We couldn’t figure out why we couldn’t get upstairs. It was not like this when I last visited, so I wasn’t aware of this.

  • 2/5 John R. 7 months ago on Google
    1. When I arrived to check in, there was a single line for everyone. I asked an employee if, as a Diamond member, there was a fast-track lane to check in, and they replied "no, everyone must wait in this line". Fifteen minutes later, when I got to the front of the line, I noticed a Hilton Honors sign on a short pole. When I asked one of the women at the front desk if they prioritize Honors members, she stated I should have walked to the front of the line and they would have gotten to me sooner. There was no way to have seen the sign from the back of the line that stretched around a corner of the makeshift "lobby". 2. The executive lounge had no snacks available until after 7:00 p.m. . At 3:00 in the afternoon there were no chips, pretzels, cookies, nothing. 3. The rooms did not have microwaves. I can get a microwave at a Hampton Inn, but not at a Hilton? 4. At breakfast in the morning at the executive lounge, I was given sour milk to drink. When I notified the staff, they thankfully removed and replaced the entire large glass milk container.

  • 2/5 R L. 1 month ago on Google • 10 reviews New
    I’ll start off by saying the Hilton has always been my go-to hotel, however after my recent experience i’ve had at this location I am truly disappointed with the poor customer service. I booked and prepaid for my stay two weeks prior, I had asked if possible I was able to request a late check out and the concierge/booking agent that I spoke with assured me at the time of booking that I was set up for a late check out at 3pm (Typically check out is at 11am). On the morning of my check out day, I call the concierge to re-confirm that they have me set up for a late check out that day, as I was awoken by house keeping. They connect me with the “manager” who tells me there is no record of me having a late check out on my account, and if I were to check out late there would be an additional charge of $25/ hour. Why was assured I had a late check out at the time of booking? Why wasn’t I informed of any late check out fees at the time of booking? If I hadn’t called the concierge that morning would they would have charged me for a fee I wasn’t informed about? Even after speaking with the manager, he did not seem to care about my perspective. Very frustrating as there was a big miscommunication on their end, but I had to accommodate my whole morning around and check out way earlier than I was prepared for, to avoid being charged additional late fees that I was unaware about. To be honest this whole situation has left a negative impression on me, and if that hadn’t happened I probably would have extended my stay. Positives: Location is great, in the heart of downtown with many great restaurants/ attractions within walking distance. Rooms were clean, and check in/ check out was fairly fast and smooth.

  • 5/5 Skye 8 months ago on Google
    Enjoyed our stay even though it was short. Visually clean and the scent was fresh. The room was spacious with an enjoyable view of the city. Great customer service, super accommodating and polite. Didn’t make it to the pool but it looked fun! Location is very busy but it is downtown. Check in is at 4pm which is a bummer. Check out was easy and fast. Would definitely visit again sometime!

  • 1/5 Jacqui P. 2 years ago on Google
    I’ve stayed here multiple times for 2-3 days at a time and “everything” keeps getting worse. The first time I stayed I figured I’d park myself…$70, only to find out from the front desk that parking was just $30 for valet (which isn’t bad right?) so I continued to stay because it’s a fantastic location. Last time I stayed, there was something wrong with the water and my phone wasn’t working. This time, they have increased parking without disclosure before you park (which is now over $50 for valet, your other option being $70 to park on your own) they keep authorizing my credit card without letting me know (even though I have a history here), the fridge is buzzing and there are people partying until 2AM only to start again at 6AM. I called the front desk and they just said “sorry”. I’d save your money and stay somewhere better with free or cheaper parking and better customer service.

  • 2/5 Harbir B. 2 years ago on Google
    Booking a room was easy. They Require masks inside. Didn't see anyone cleaning the elevator buttons or the areas that are frequently touched by the visitors. Valet parking was amazing. 2 stars for all the above. No stars for Our room for the first time I was very disappointed, it was not clean, bathroom esp. Shower was disgusting still had hair in the shower so I decided to wait until I get home. Visible dust all around the room as well.

  • 5/5 Richard 2 years ago on Google
    Excellent location, & we loved the virtual check in along with the virtual key. This way we just showed up at the hotel, went to our room with no line up to check in. Very safe during Covid times. It was also very convenient for dinner as Ruth Chris steak house was attached on the main floor. A excellent restaurant. We were also very close to the theatre so we could enjoy the walk.

  • 5/5 Helen B. 2 years ago on Google
    Wonderful customer service the moment you arrive at the door. Room was clean and big with everything you need and bed was amazingly comfortable. Quiet - so good soundproofing. Impressive pool and gym. Good cocktails from the bar . Perfect location. Not sure what else you need from a downtown hotel.. I would stay here agin in a heartbeat.

  • 4/5 A S. 2 years ago on Google
    I was attending a conference at the hotel; it was very well organized. The hotel is nice, though quite outdated rooms, but they’re spacious, clean and comfy. Location is great, so close to great restaurants and bars and minutes walking to the CN Tower. They don’t provide water or in-room dining service!

  • 5/5 Kimberly S. 2 years ago on Google
    This hotel is absolutely amazing. I loved the staff. It was so clean. Breakfast was yummy too. The heated pool was great as well. We also had a great view from the room. My only suggestion, for buffet style breakfast, have sanitizer near by for guest to use. Although vaccinated, hand hygiene is important.

  • 5/5 Dan D. 2 years ago on Google
    Nice locale. Underground parking. Great views. Connected to PATH, so getting good coffee in the morning is an easy walk to Sam James Coffee. Descent breakfast buffet.

  • 1/5 Rinoy V. 2 years ago on Google
    Disappointing stay and would check with the hotel before booking as the Amenities shown on the website is misleading. COVID used effectively as an excuse for all rudeness, inefficiencies and subpar service overall.

  • 5/5 Tamara S. 2 years ago on Google
    Hilton is located in walking distance of great restaurants and short walk to Eaton Center. Quick and easy check in and out. Room was very clean and updated. Would highly recommend valet service as it allows in and out privileges plus is cheaper than self parking. Will be back again.

  • 5/5 Mark Z. 2 years ago on Google
    great hotel. friendly staff. great valet!! cool scenic elevator. don't have one negative word to say. 5 stars all around!!

  • 5/5 Akos P. 2 years ago on Google
    Perfect location for visiting Toronto! Renovated room, very nice and clean. Bed was like heaven. Big walk in shower. Good sized room. Nice views to Downtown Toronto. Wifi was not the best at times. Staff was nice and helpful all the time. đź‘Ť

  • 4/5 Kentish C. 2 years ago on Google
    It is a nice hotel, the staff was nice and friendly. There were a few issues but management was swift and the issues was resolved right away. It is in the heart on downtown and lot of restaurants close by. I would recommend this hotel also the staff work to provide anything you need right away and that's very good.

  • 2/5 Richie H. 2 years ago on Google
    Pretty disappointing. We paid a good amount of money for a room only and it was pretty small. The walk from the elevator to my room took about 5 minutes as it was so far away. No complementary breakfast either. For a big hotel in the middle of a large city, I wouldn’t stay here again.

  • 4/5 Simon D. 2 years ago on Google
    I liked everything until breakfast time. The room was nice and clean, the view was great, the scenic elevator is a must try! A nice stay. Was disappointed by no room service for breakfast. Seems a odd choice to cut there.

  • 5/5 Bryan V. 2 years ago on Google
    Best hotel experience I've ever had. Staff were very attentive to all our needs. They responded to requests promptly and it definitely felt like they put our needs as a priority. The hotel was very clean and neat and felt like a resort setting. Kudos to you and your staff.

  • 4/5 Eh J. 2 years ago on Google
    Nice view from elevators. Parking costs almost the same as the room. Well never again paying just under $70 for 24 hours parking. That alone is enough for me to book anywhere else

  • 4/5 Sumit B. 2 years ago on Google
    Great and affordable hotel in downtown. Everything was good about it. Smooth and fast check in, express checkout. 1 complaint though. Washroom fan was not working. Removed 1 star for that.

  • 2/5 Max U. 2 years ago on Google
    The location and view is terrific, parking valet is affordable and convenient. Unfortunately the rooms are disappointing. Got an upgrade to a "suite" for having Hilton Honors Gold, but the room was indistinguishable from a typical king except for a lounge chair and being on the 30th floor. The water pressure in the shower was unacceptable for what alleges to be a 4 star hotel. It's literally a trickle and bordered on unusable. If you're staying here, ask for the lower floors, maybe they have better pressure. The pool is very nice, although shallow and they don't seem to consistently enforce reservation/capacity during covid, there were groups of kids there continuously past the hour. The breakfast also requires a wait, so if you're planning around it get there early.

  • 1/5 ToTwo P. 2 years ago on Google
    I stayed a week and the room didn't get cleaned twice.One day, they throw out my personal hand soap while cleaning my room. I stay Hilton often and this was my worst experience. The location is really great and the view is nice too. I wouldn't stay next time.

  • 5/5 Greg W. 2 years ago on Google
    Great hotel in the heart of downtown Toronto. The staff were very friendly and helpful. Modern and clean decor. A great indoor/outdoor pool. Overall this was a great experience.

  • 5/5 Krizia Abigail G. 2 years ago on Google
    Stayed here the night before our wedding. Great location and rooms, but can be loud at night due to cars and people partying etc. So if you’re a light sleeper, I recommend some earplugs. Love the scenic elevator.

  • 2/5 Shawn L. 1 year ago on Google
    Maybe this place is worth staying at years ago, but definitely not anymore. The building is super old, noise isolation is nonexistent, people opening doors in the hallways sounds like they are breaking into your room, wield noises all over the place. The bed is okay, but the duvet comes with no cover but being stuffed between two sheets like a sandwich, easily lost what was covering me during the night. And they are charging this for over 400 dollars per night. With that premium you don’t even get slippers and toothbrushes. Apparently you have to be in one of the executive rooms to have those. The receptionists are nice and polite, but there’s little they can do to assist you. Just to show how outdated the infrastructure is, their TV still thinks Top Gun, the first one, is still in theatre right now. Do not stay at this place, for your own sanity, please.

  • 4/5 RAJ S. 1 year ago on Google
    Very nice hotel with good features like gym and pool. Only stayed here 1 night on business trip. Bed was very comfortable and room was huge. I had a deluxe king room . Large rooms with fantastic views and the indoor/outdoor pool is a blast. Will be staying here again.

  • 3/5 79 E. 1 year ago on Google
    To be honest the Hilton is a decent hotel. The rooms were amazing and the views of the hotel are nice and amazing as well. The Sauna Rooms and Changing areas were closed. So that was a bummer The pools had no lighting even in the morning so when you go in just be careful they should put lights. The pool was heated so that was cool and neat about it and they should extend the pool make it look better. The gym looks old as well and they need new and better lighting and equipment. The Hotel and staff were semi professional. It felt like they don’t like their job. I hope they change that policy. The hotel was decent. It’s not my favourite. I liked it the place is close to most things and it was an alright hotel. All in all with the service and the way the hotel is. I may not come back here.

  • 2/5 sean c. 1 year ago on Google
    Put me in a room next to the elevators. My room sounded like a train tunnel 24/7. I explained this to the front desk and asked for a late checkout after getting pretty much no sleep- they only gave me the standard extra hour, and were rude on the phone to boot. Everything else was fine, but overall a very negative experience.

  • 4/5 Melissa E. 1 year ago on Google
    Very nice hotel with good features like gym and pool. Only stayed here 1 night on business trip. Bed was very comfortable and room was huge. I had a deluxe king room. My biggest issue was the connecting room doors which let sound through like paper. One of them is right by the bed and unfortunately I was woken up at 3am to the sounds of my neighbours partying and playing music right beside me. Luckily the staff were on it right away and resolved the situation which I was very appreciative of.

  • 5/5 Georgie B. 1 year ago on Google
    A great stay. The room I booked was quite posh and well furnished. The bed was amazing and I was up high on the 23rd floor. Service was top notch. As a guest with a disability I was treated very well. I would like to thank Danny in security for his assistance. I loved my stay so much I almost extended my stay an extra night but decided against it at the last minute. The Hilton app is very accessible and quite handy. Breakfast was delicious although the food was brought in paper cartons/bags rather then real dishes and silverware. Please go back to using the genuine articles; it would be so much better. Yes I was quite impressed with my stay. A friend and I also dined at Tundra restaurant and it all went well. I love the eclectic menu there. Thanks Hilton for a grand stay. G.N. Stayed April 03-04.

  • 4/5 Dylan Qichen D. 2 years ago on Google
    Generally speaking, this Hilton provided great experience to me, especially their friendly staffs and the good view from the room. You can see most staffs are well-trained and helpful during the unexpected situation. However, their breakfast service disappointed me so a lot since the claimed continental breakfast for diamond members is not provided and just replaced by a simple bakery plate and drinks. And also they may need to enhance the equipment inspection and maintenance, the phone in the room is not programmed and we also experienced the electricity issue and fire alarm at the same night until 2 am.

  • 5/5 Michel D. 2 years ago on Google
    Stayed at this hotel from March 10 to 13, 2022. Booked a junior suite with one King Bed. Large clean room with good view of the city. Great location, very closed to great restaurants like Canoe and the Keg. Also has Ruth's Chris restaurant right at the basement of the hotel. Hotel has direct access to the PATH which provide easy underground access to a wide range of stores. Valet parking is $45.00; however there is underground parking right at the hotel with cheaper rate. Great stay, I highly recommend it and will be back in the future.

  • 1/5 Erik S. 1 year ago on Google
    the only thing this hotel has going is its location. FIRST OFF IT MAY HAVE BED BUGS or some other infestation. beds are nothing more feathers. rooms are in desperate need of deep cleaning dust everywhere. our room had a piece of packing tape on the wood curtain hangar. like it heald up streamers. ABSOLUTELY NOT FAMILY FRIENDLY. restaurant in the hotel has no food for kids, much less anything gluten free. room service menu was the same. pool is more chemical than water. for the money I expected more. only one luggage mover for a several hundred room hotel. "bellboys" were absolutely annoying "NO I DON'T NEED THE HELP" Valet driver at the front curb needs a sign because he thinks slightly motions to the ground mean something. hotel is on a one way death trap of a street.

  • 4/5 K. H. 1 year ago on Google
    The reliability you expect from Hilton! Scenic elevator was a good preparation for the CN tower for sure. The swimming pool between skyscrapers was a nice experience too.

  • 1/5 Farah H. 1 year ago on Google
    the hotel was not what i expected i paid over 1000$ for two night for a room that was only nice due to the view. the front desk were not the friendliest and nothing was included in all the money i spent there, not even water. i couldn’t even find cutlery in the lobby i had to go to a restaurant. I would not recommend this hotel

  • 3/5 Fat and F. 1 year ago on Google
    I will start this by saying the hotel provided some form of compensation for my experience. I am a huge fan of traveling using Hilton hotels and this one was not at the level of the rest. As a gold member i have earned a few perks: an executive level room, water bottles in my room and access to the executive lounge. I noticed I was on a lower floor but understood the hotel was booked quite full. After 24 hours I messaged Hilton and received little to no compassion and was told to contact the hotel. I messaged and again was dismissed. I would have assumed I would have gotten water in my room but no, that didn’t happen. My electronic room card on the app would not allow me to access the executive lounge and I had to ask to be let in time and time again. When I checked out I was asked my rating and again shared my frustration with no regard for the long messages between myself and the front desk. I was even told that my card was finally activated for the executive lounge and to go try it, a whopping 3 hours after I checked out. In the end they offered 10 thousand points (10$ value) Passed that. The hotel room was big and the beds comfortable. I will say that despite saying the rooms were cleaned there was a ring of toothpaste on my bathroom sink when I arrived and it was there for 3 more days before it was finally cleaned. The gym is reasonably stocked with equipment and the pool is big however the only night I tried it it was at least 5 degrees too cold. Overall I give it a 3. The tundra bar/restaurant had good options but the service was hit or miss. I would suggest not using the app to check in as you will clearly be forgotten if you have any type of status.

  • 1/5 mehrsa r. 1 year ago on Google
    Just tried to check in - requested Susana to provide an early check in and they would charge $40 per room to let you drop off your bags in the room early. You would assume when you spend $2,600 for your stay, they would accommodate a small request when they do have rooms available. What a difference from Hazleton hotel! Good location and clean. But don’t count on the service. They don’t even have a space for working! Unbelievable! There’s no where to sit down!

  • 4/5 Erran E. 1 year ago on Google
    Right in the middle of the action. We stayed on the top floor. The room was amazing, very high end furniture and decor. The layout was nice. Had 2 washrooms with a separate bedroom. Big 12 person table, huge couch and separate sitting area. We had a dinner party there. The only thing is by 11pm security came and kicked everyone out that wasn't registered to the room, told us we were making to much noise. We didn't even have a any music on. I'm sure it was the bachelor party across the hall who were making the noise. Otherwise very nice place.

  • 5/5 Mitch K. 1 year ago on Google
    Although we initially had issues with the check-in experience, the entire team went above and beyond to make sure our stay at the Hilton was as comfortable as possible. We would definitely recommend this hotel and stay here again in the future. It is truly beautiful and very well located.

  • 4/5 Lara V. 2 years ago on Google
    A nice hotel very centrally located. Rooms were good and beds comfortable. We couldn´t take advantage of the gym etc. due to Covid, sadly, but would stay there again.

  • 2/5 Dr. Nekessa R. 2 years ago on Google
    Just got home form a weekend at the Hilton Toronto and unfortunately it was not a great experience. First of all check in on Saturday (Dec 11) took almost 45 minutes and with a toddler, it was long and annoying. Secondly our room key did not work due to a battery issue with the door, which meant we were locked out of our room for 20 minutes at 10pm until someone came to fix it. Lastly, with social distancing being in place the lines for the elevators were very long. Although we were able to check out easily with text, the wait for the elevator was well over 40 minutes. Needless to say a trip like this with a 2 year old was not ideal. Having one elevator out of commission cause a HUGE delay in getting to our room and leaving our room. Very disappointing experience.

  • 5/5 mandy H. 2 years ago on Google
    Nice and clean, friendly staff as well. I enjoyed my stay, would go again! 27th floor has some pretty nice views too.

  • 5/5 Siham 2 years ago on Google
    I’ve stayed at this location several times this year and have had a good customer experience in spite of the increased challenges the pandemic has created for businesses. I’m especially impressed with how courteous and kind all the staff are. Absolutely everyone I have interacted with has been fantastic. The hotel is right in the heart of the downtown financial district with easy access to public transit and parking, as required. I also really appreciate the convenience of using their App to check in - check out and making a request is as simple as opening your app and using the chat function…love it!

  • 5/5 Lynn W. 2 years ago on Google
    My recent stay at the Hilton Toronto was such a great backdrop to my visit to family. The accomodations were comfortable, clean and well managed. The Tundra restaurant had great food and the staff went out of their way to make me feel welcome and appreciated. I very much enjoyed my stay!!

  • 5/5 Mudiaga A. 2 years ago on Google
    Thumbs up to the Hilton Toronto. It was worth the hype. My family enjoyed every moment of our stay. The CN tower just right by the corner. Great concierge too


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Amenities


  • Hotel
    • âś“ Wi-Fi
    • âś“ Paid breakfast
    • âś“ Paid parking
    • âś“ Accessible
    • âś“ Indoor and outdoor pool
    • âś“ Air-conditioned
    • âś“ Laundry service
    • âś“ Pet-friendly
    • âś“ Room service
    • âś“ Restaurant
    • âś“ Fitness center
    • âś“ Bar
    • âś“ Smoke-free
    • âś— Business center
    • âś— Airport shuttle

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