We had the best experience at this hotel. The rooms are very quiet and comfortable. We also enjoyed the pool and the gym. Shout out to Joyce from housekeeping who made our stay even more comfortable. She's such a nice and caring person who made us feel at home every time we met her in the hallway. The kids were blown away by her nice gesture (picture attached).

I stayed here for a night when our flight got canceled on the way home. The hotel is nice and clean. And the food in the restaurant bar area was very good. I had the bacon cheddar burger with fries. It was very good we also had calamari as an appetizer. It was very good as well. We all enjoyed our food and would eat there again and stay at the hotel

I recently stayed at the Toronto Airport Marriott Hotel and had a fantastic experience. The location was perfect for my needs as it's just minutes away from the airport, making it convenient for travelers. The hotel staff was incredibly friendly and helpful, ensuring that all my needs were met throughout my stay. The rooms were spacious, clean, and well-maintained. The comfortable bed provided a good night's sleep after a long flight, and the blackout curtains helped me get some much-needed rest. The room also had modern amenities such as a flat-screen TV, a mini-fridge, and a coffee maker, which added to the overall comfort. The hotel's facilities were top-notch. The fitness center was well-equipped with a variety of exercise machines, and I appreciated the option to stay active during my stay. The on-site restaurant served delicious meals with a great selection of dishes, and the breakfast buffet was excellent, offering a wide range of options to suit different preferences. One of the highlights of my stay was the exceptional service provided by the hotel staff. From the front desk to the housekeeping team, everyone was attentive and made sure I had a pleasant stay. They were always ready to assist with any questions or requests, making me feel valued as a guest. The Toronto Airport Marriott Hotel exceeded my expectations in terms of both comfort and service. I highly recommend this hotel to anyone looking for a convenient and enjoyable stay near the airport. I would definitely choose to stay here again on my next visit to Toronto.

The hotel telephone operator should have seriously been trained to handle calls and inquiries politely and professionally and not to be rude and demented. When I asked for her name, she refused to give me her name and hung up on me the first time. All I know is that she was an elderly woman with a Caribbean accent. The second time, she tried to put me on hold. But instead of putting me on hold, she was singing Christian hymns “Jesus is out savior! Jesus saves us!”. This hotel uses many cluster positions shared with front desk agents including demented old telephone operators. I knew that every hotel has a standard check-in time, and the standard check-in time of this hotel was at 2pm. As I arrived in Toronto the night before and was planning on staying following next day, I just simply wanted to check, by calling the Marriott Airport hotel to ask the Front Office, how early for me to possibly arrive which is normal as sometimes there could be unoccupied rooms available and the hotels can just flexibly let the guest check in right away, so that I could plan my day. I called at 10:01am from my mobile phone and mannerly asked the hotel main-line, and the operator just offensively and impolitely shouted over the phone, in her thick Jamaican accent, “The Hotel check-in time is 2pm!!! We have been full and busy since so long!” without transferring my call to the Front Office or even asking me any further details and check in the system before replying. The voice was clearly insulting, not welcoming and provided no sense of hospitality at all. The call clearly implied that the operator was literally saying that I was so “stupid” and this hotel was not willing to be flexible. I have been coming back to stay at this property several times for many years in the past as I used to like their service a lot. However, from this experience, I am completely disappointed and now have a second thought to come back to stay at this hotel again or to recommend to others. If you don’t want to provide services, then you should not work in service industry, Ms. Louise! I don’t be forced to listen to a demented old person singing about Jesus! For those who plan to stay here and don’t want to be disappointed by their services, as you might have quite high expectations, avoid calling the hotel main line. There are so many better hotels in that same area!

Love this Marriott and all the others. I have been staying at Marriott Hotels approximately 20-50 nights a year for the past seven years and have always enjoyed the staff and facilities. Unfortunately, during Covid, it would appear that the hotel chain decided to upgrade the king size beds. So disappointing! The once luxurious sleep in a soft Marriott bed is no longer. The new King Beds are just awful and are much like sleeping on a board with sheets. Think lower end Euro Hotels. For now, the Staff can always seem to find me a room with one of the old wonderful soft beds. I'm not sure how much longer they will be able to accommodate this request but I loathe the day I'm stuck sleeping on the new beds. Marriott... what on earth were you thinking?

Typical hotel with hotel amenities. Rooms are a nice size. Clean and safe. Staff were nice and informative. Gym was a decent size and there’s a small pool and jacuzzi to soak in. Microwave is available for the general public use so that’s a nice touch.

Nice full service Marriott at an amazing price compared to other hotels in the city. The rooms are decent sized and always clean. The restaurant has a nice selection. One negative is distance from the city, but its biggest plus is proximity to the airport. If you have an early morning flight, it's only minutes from the airport and they have a shuttle running every 15 minutes.

Staff upon arriving were incredibly rude. They have all kinds of hidden fees including obnoxious parking rates and food pricing. We were over charged, treated poorly at check in, the restaurant and bar, and in general by the staff. Do yourself a favour and stay somewhere else where they appreciate your business. Booked ten minutes up the road at holiday inn and they were fantastic. Will never stay there again. 😀

The old lady at front desk was super rude, no greetings nothing. Other staff was nice and helpful. They made us park at the hotel next to them since their own parking was full but then it was raining and we were soaking wet walking to the hotel. Our shower was clogged with hair and felt disgusting to stand in there . Location is good and nice ambiance.

Staff were great!! The rooms needed help. Had to go to the basement to use a microwave, there wasn't one in the room; fridge, no microwave. Bedding was beautifully clean. The rest of the room was acceptable. Carpets were yucky, did palates on the ground, without mats. That was not fun.

Very pleasant stay, the hotel is a bit old and rooms can use a bit of renovations. But all in all it was a very relaxed experience with no issues. You have two options for breakfast, a buffet or order from menu. The suite was very spacious and clean. There is an on-site paid parking for hotel guests. The hotel is right next to the airport and with easy access to main city. The gym and the pool were neat and clean. The hotel is highly recommended for short business stays or turnarounds.

I was put up at this hotel after missing a connecting flight. The staff was friendly. The saving grace was the restaurant; surprisingly good food for an airport Marriott. The rooms were clean but dated.

We’ve stayed in 6 hotels in Eastern Canada on vacation and this hotel by far and wide was the best. Even being next to the airport, I don’t hear planes from our room on the top floor. The room feels new, clean, spacious and fresh. The concierge lounge is top notch. Great daytime snacks and beverages, fantastic food at night and the breakfast was fantastic. Our host Sylvie is the nicest person, she is truly a gem. She has great customer service and treats everyone so well. She’s like your favorite auntie, and always in the best, upbeat personality.

I would give this a no star's if I could. Their customer service is horrible! I was trying to book a hotel for a conference, the group rooms were full and so I was told I would have to book a room online at regular rate, so I did. The conference was full and so I went to the email I had received and clicked Cancel or modify, cancelled the room and got a confirmation number for my change request. Now two months later I get an email saying time to book in, so I called the hotel and said "hey I cancelled this room so I just wanted to make sure that's recorded, here is a picture of the cancellation confirmation I received" I was told that the room wasn't cancelled and that the confirmation number I gave them was not a cancellation number (how was I supposed to know what a cancellation number was, and that the confirmation number I have a screenshot of was not in fact confirmation of cancellation) I explained what had happened and the customer service representative called me a liar. Not just implied flat out called me a Liar. To which I asked what I was lying about I have screenshots of what I am telling you, what part of the screenshot (which are dated) am I lying about? They are constantly pushing you online, even when you call the automatic system is constantly pushing you online and its nearly impossible to get someone on the phone. If the website cant be relied upon maybe you shouldn't constantly push your customers there, and then rather then apologizing for the confusion call them a liar.

The staff at this location deserve 5 stars. Each one I dealt with was professional and very helpful. The bar staff was great as well. Only reason 4 stars, is that the rooms are a bit smaller and dated compared to others on this strip. Also the noise from the halls comes into the rooms a bit louder than I'm used to at some hotels. That being said, I'd still recommend staying here, and again their service is top notch.

This review is based on short stay impression. The hotel is close to the airport about 2 km with shuttle service. It looked clean and high quality furniture, beds, pillows and bed sheets. Very clean and organized with professional staff. Quick check in and out.

After having cancelled flights and a surprise 2 day layover in Toronto, we enjoyed our stay here. The free airport shuttle was really useful. Beds were comfortable. Enjoyed the pool and spa.

Staff are very friendly/welcoming and willing to help. Rooms were OK. I would say average. (Although, on a side note- I am a definite fan of the shampoo/conditioner they have in the showers!)😆 Overall an enjoyable experience. Thank you for a good visit!

The Toronto Airport Marriott is one of my go-to choices for a short overnight. The rooms are dated and in need of renovation but are clean and the front desk staff are friendly and the service at the lobby bar is good. The M Club lounge is lacking selection in the off hours but does offer a good breakfast and happy hour.

Would have given 5 stars except for billing issues. Now resolved but should not have happened. (Wrong credit card was charged after multiple requests for confirmation) Staff friendly, resturants/cafe was nice. Fridge in room but no microwave (on site in the basement). Police were on property twice during our stay, but we had no safety issues.

Rooms are comfortable. The van drivers eventually take you to and from the airport, but the run on there schedule. I've the shuttle 3 times each way and my average wait time is 30 minutes. Considering the hotel is 10 minutes from the airport, I don't understand.

Air Canada did us zero favors but it was great staying at this hotel after flight cancellations. Same day booking with great rooms. No microwave was in our suite was only draw back. With a toddler that would of helped us a bit with his food. Otherwise very pleased with this hotel.

The staff was very kind and helpful! I went downstairs to the bar one of the night’s and the food, drink, and service were excellent. The hotel was very clean. I just wish the vanity area was inside of the bathroom; otherwise, it was great. Location wise- I wish it was closer to downtown, but that was not really a problem. The shuttle could take you to the Pearson Airport for free, and then I’d just take the UP Express train straight into Union Station which was in downtown Toronto. Thank you!

Most horrible staff at this hotel except for Kylie and sunduk shift managers. The front desk attendant, Andy was the rudest guy ever! Housekeeping was good and the cleaning ladies were very courteous.

The hotel was slammed with an influx of guests from our cancelled flight. An extra person came out from behind the front desk to greet us and offer us bottled water. The staff was friendly and efficient; check in was fast under the circumstances.

I just love this Hotel. Everything about this is perfect. Comfortable beds, they have a bathtub (hard to find now), the marioot m lounge has amazing attendants and always good breakfast.. can't wait to return

Review is for customer service and not location quality to be transparent! The company has been nothing but helpful as I have had to manage not only covid restrictions but also errors on my own part, but they have been gracious in allowing me to adjust my booking and I am very thankful for it. I am very much looking forward to my stay here and the customer service I have recieved will leave an impression on me regardless of What my stay is like, though I think that will be worth 5 stars as well! Thank you to the wonderful staff that helped me!

Great hotel at a very reasonable price. The package included private parking and breakfast. Outstanding customer services....very friendly Canadian staff!!! Love it

classy hotel with great ambiance. close to the airport with underground parking which is great for the winter.

Our flight home from TO is often a problem - just like today. This is my go to airport hotel - clean, quiet, parking and good food. Airport shuttle - Rana - you went above and beyond today my friend. Thank you. I needed a friendly face and boom! There you were, whisking me off to my favourite hotel and making me feel better about a yucky day.

Was there for a day and a half doing the mandatory Government Quarantine. The staff was friendly, welcoming, kind, and understanding. They treated me so well. They also have a lovely back area for your daily "Wellness Walks" while you are waiting for your test results. Would definitely recommend, if you are going to have to stay in Toronto in between flights.

Brutal night. Rented 2 rooms the night before an early flight. Noisy neighbors were not dealt with when calling front desk. Spoke to them next morning and they could only offer 25% off one of the 2 rooms. That's $50 off my $500 tab. Will never return. Better off sleeping in the airport.

Great hotel.... Ready with hand sanitizer stands, clean and automated doors, etc so that it is touch free. Highlight for me was the friendly and approachable staff. The staff at the deli were amazing!!

I spend a lot of my life in hotels for work and this is my favorite by far. Super clean, kind and the breakfast is amazing, well worth the price. Its a 30 min ride to downtown. Has a mini-fridge in room, no freezer. Microwave is in the basement. Has a hotel shuttle that runs on a strict schedule so be early, will leave you behind if you are even a minute late. Has a pool and sauna in the basement. Walls are thin so be kind to your neighbors and keep the noise level down. 10/10 expierence

We showed up late for checkin, and there was no room in the parking lot for our truck with a 30 ft trailer. The gentleman who checked us in went to see what he could figure out for us, and they ended up parking us in a gated area that they used for their snow - clearing equipment. They obviously did not have to do this and we were extremely grateful that they did. The room was clean, and the beds were really comfortable. It was our first time staying here, but we will definitely do so again the next time we are through Toronto.

Very pleasant stay, the hotel is a bit old and rooms can use a bit of renovations. But all in all it was a very relaxed experience with no issues. You have two options for breakfast, a buffet or order from menu. The suite was very spacious and clean. There is an on-site paid parking for hotel guests. The hotel is right next to the airport and with easy access to main city. The gym and the pool were neat and clean. The hotel is highly recommended for short business stays or turnarounds.

After getting stuck in Toronto after missing a flight due to delays, catching the shuttle and checking in to the Marriott was the easiest & most pleasant part of our trip. Our shuttle driver Rana was excellent and very friendly. Gabriel, the concierge was very helpful and provided us with free toothbrushes (our checked bags were stuck at the airport)

Remember to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any place. This web site will compare hundreds of booking websites and usually will have prices much cheaper compared to others! Thank me later! This place is one of the most well known in this area. I've been coming here for a long time. If you choose this place you won't be let down. Needed a spot close to the airport for an early morning flight. They made the experience very easy. Comfortable rooms and fast room service. Typical food for a Marriott but tasted good. Would stay again.

Beautifully decorated, excellent room service (delicious!) and generous sized rooms / washrooms. The front desk was extremely helpful — Alex was so amazing!! — and they made every effort to make our stay perfect. Thank you! Will be back!

I recently stayed here and had a disappointing experience. After 12 hours of travel, I checked in around 11pm. I was assigned a room but upon entry, the room had not been cleaned (sets up on toilet, toilet paper and towels everywhere on the floor.) I trudge downstairs to the front desk, where a line up has now developed. I get to speak to someone and tell them my story - they are now qualifying if the room was cleaned or not by asking me questions about what I noticed! They assign me another room, at the far end of the hotel. Great. I also have a mild allergy to feathers so i usually request a feather free room. Too late to do that so I begrudgingly make my way to the new room. I settle in and wake up in the morning stuffed up (due to mild allergies to feathers). Thinking a shower will help clear me up, I jump in. The soap dispenser is empty. I think I’ll try to make do with shampoo - nope. Jokes on me as that needed to be refilled too! Ugh! I complete a survey and mention all the above. I got a standard “sorry but go kick rocks” email back. A simple hey, sorry this happened so have a light breakfast on us, or whatever would have completely changed this experience. The hotel itself is nice. I use the gym which is decently equipped and I have used the laundry facilities. I always have a good experience at the wayside grill. All the employees are friendly and the food is good. They could teach the front desk staff!

My friend and I stayed a few times. We liked how organized everything was, and how prompt help desk was for both reservation, and anything we needed (towels, room service). The food is some of the best in the area, and it's easy to access anything in Toronto from the hotel. The underground parking was really nice and ample so no argument there. Downsides are cleanliness where the bathroom looked like it was quickly wiped down, rather than give a good cleaning. We had a fridge which was nice, but we couldn't fit a 12" pizza, or anything like so unless you split it up and put in on plates. Also no microwave on the floor so we had to go downstairs to heat anything up. Another downside was anytime one of us would take a shower we would need to call for extra towels, so extra towels from the get-go would be nice. The a/c was also kind of ineffective. We could lower it by aa few degrees but that's it. All in all we enjoy staying and wouldn't hesitate to stay again.

Bright clean hotel. Excellent services. Restaurant and bar have good food. Staff are knowledgeable and friendly, very ready to help. Rooms are very clean and fresh. Security features in the elevators are a plus and appreciated.

I was offered free stay and 3 meals (breakfast/lunch/dinner) here because of my flight being delayed. The staffs were really nice and sweet to me. A lot of them here have an excellent work experience for over 10+ Years! The rooms are amazing and maintained! Thank you for your service!

CPA Ontario used this hotel as a writing centre for the common final exam this year. The staff were so welcoming and supportive, they even wished us luck as we walked in and ensured the flow of people was constant to adhere to social distancing guidelines. The rooms were clean and well laid out and made the entire experience that much more comfortable. They even went the extra mile and added our names to the greeting on the in room TV. Thank you to all the staff that made all of those lovely considerations and pieces of encouragement possible.

Had a great stay here for a Karate tournament. Found the rooms as expected, a restaurant onsite and restaurant options nearby. Great water pressure for the shower. It's quite close to the Airport so you'll get to see lots of planes landing.

Went for a convention at the Airport Marriott. The lady that attempted to check us in, did not have our names or information sent us to the Courtyard by Marriott which was the wrong hotel. Went back to the Airport Marriott where a gentleman pulled up our names with no problem. Later that evening went to the hotel lobby bar and after 4 drinks we were told we could not have any additional drinks unless we had water for an hour. We left and went to Moxies. Next morning got up and asked where the breakfast was for the convention we were attending. We were told to go to the main restaurant. Thought nothing of it until we got a bill for $30.00 each. When we said we were with the convention, we were then told that was in a different area and we would have to pay the bill accordingly. Went to the room the convention was in and it was the exact same breakfast!!!!!! We tried to talk to the manager etc and were told so sorry you ate at the restaurant you have to pay the bill. I even explained that we were sent there. As it turns out several other people were sent to the main restaurant as well. Terrible customer service.