1/5 Elma M. 1 month ago on Google • 5 reviews New
I've
always
held
Pan
Pacific
Toronto
in
high
regard,
considering
it
a
top-tier
hotel
known
for
its
comfort
and
luxury.
However,
my
recent
stay
left
much
to
be
desired.
Despite
booking
a
room
in
winter,
the
heating
didn't
work,
and
the
issue
was
poorly
handled,
requiring
multiple
calls
for
resolution.
Initially,
the
staff
seemed
to
brush
off
our
concerns,
invalidating
our
frustration
by
falsely
claiming
that
the
entire
hotel
was
experiencing
heating
issues.
This
dismissal
only
heightened
our
frustration,
especially
upon
discovering
it
was
a
lie.
It
was
only
after
expressing
our
exasperation
that
a
more
capable
staff
by
the
name
of
Chriselle,
member
intervened,
relocating
us
to
a
room
with
heating
that
works.
While
the
new
room
was
an
improvement,
maintenance
issues
like
a
malfunctioning
faucet
and
worn-out
amenities
were
evident
that
the
hotel
might
have
overlooked
proper
maintenance.
Overall,
while
the
hotel
seem
to
offer
luxury,
the
disappointing
handling
of
the
heating
issue
highlights
the
need
for
improvement
in
guest
services
and
maintenance.
I
would
recommend
Pan
Pacific
Toronto
to
focus
on
enhancing
their
understanding
of
guest
concerns
and
prioritize
their
business
centers
around
service
excellence
and
guest
experience.