This location was well on its way to a 5 star review, which I can describe later. But the bad first. Upon check-in for a 9 day stay I was told there would be a $100 security deposit total put on my Visa. This is standard, I agreed and saw the charge on my Visa. My room was fully paid in advance too. On day 6 of my stay I was alerted by a notification to my phone that someone at the Alt Hotel had just placed a $300 unauthorized charge on my Visa. I immediately went down to the front desk and after conflicting information I was finally told that upon check-in I should have been charged $900 security deposit. I told him I'd never heard of such a thing. I then phoned three nearby hotels and asked them how much security deposit they would charge for a 9 night stay. All three said $100. I told this to the Alt clerk, but he said that's those hotels and Alt does business differently. I went into the bar/dining area and randomly asked various guests who were staying there multiple days how much security deposit they were charged. All said $100. I went back to the front desk not happy asking for the charge to be removed. Why $300, and who placed the charge? I was told they would ask the employee the next day and that I could speak to the manager in the morning. The next day the manager could not give any meaningful answer about the charge but promised it would be removed immediately. I checked banking and he removed the original $100, but the unauthorized $300 charge remained. Later that night Visa contacted me and let me know my card had been compromised and used in an fraudulent on-line transaction in California (I'm from BC). I have no idea if the two events are related, but since Visa deactivated my card it was no longer necessary to argue with these Alt employees. I did check social media reviews and found other people complaining about unauthorized charges to their credit cards at this location. Who just charges your Visa with a random large amount? I'm a guest, phone my room, phone my cell. Be careful at this hotel. Check your credit card, lock it after check-in and use your debit. Ok so now the good. The bar/dining staff are courteous and excellent. Rooms modern and comfortable. Maid service friendly and professional. Access to train, regional and local buses are all at terminal one and so easy and convenient. Free Link train takes you from terminal one right to the Alt front door.

Great hotel for flights from Pearson Toronto Airport and the bar and food were very good. They have local beers and great pizza. The room eas very comfortable and liked the bathroom. Highly recommend. Will stay here again.

I ended up here due to a surprise stopover courtesy of Air Canada. The place is clean, comfortable, and convenient. The staff was very friendly and the pizza oven was putting out some fine pies. Totally casual. I'd stay again sometime.

Stayed one night after a late overseas flight. April 2023. I had booked the room using American Airlines "AAdvantage points. On arrival, hotel asked for my credit card (as usual) to cover any incidentals. May statement arrives and I had been charged for the room on my card. Honest mistake? Maybe. Called the hotel and was told "so sorry, we'll refund right away" Two weeks later still no refund, called back and was told "Refund was done, sometimes banks take a little long to process" Called again a week later and was told the refund was entered TODAY, just now while on the phone with them! Just don't appreciate the other two people lying to me saying it was done weeks ago. Did they think I would forget about the charge? BAD SERVICE! .

Was super impressed with the staff and the atrium as we entered the alt Hotel Toronto Pearson airport. We had travelled for quite some time on the road and because of a change in plans arrived early and expected to be told to return many hours later, but were pleasantly surprised at a warm welcome and here's your room key sir! Because we arrived from provinces away, they had car parking directly across the street from the hotel, in full view of our room. Have stayed countless places on this planet and this is one I would recommend! 5*****

The NOTHING Hotel!! Want the breakfast? Well you can't have it until 7 AM. This is an airport hotel and people are already on the move as early 5.30 or 6 AM to get to their flights. Not even a coffee machine in the lobby. Nothing in the room either. No kettle, microwave, nothing. This is no more than a shower and sleep place. Even the TV is complicated to use. Short walk from the rail to the airport which is convenient.

Easy to get to the hotel even with bags as you can use the terminal luggage carts. Very friendly and efficient staff. Great wood fired pizza. Breakfast was good as well. Would definitely recommend it as an place to stay.

Alt Hotel Toronto Airport is a conveniently located boutique hotel, making it an ideal choice for travelers seeking proximity to the airport. The hotel exudes its charm, offering a unique and pleasant atmosphere. The staff is commendably courteous, ensuring a welcoming experience for guests. The spacious rooms contribute to the overall comfort, providing a relaxing stay for those passing through or looking for a convenient airport accommodation option.

It was extremely easy to get to the Alt from the airport, just a quick ride on the Terminal Link train, which is easily accessed by escalators/elevators, so no steps to worry about with heavy bags. It took me about 7-10 minutes to get from baggage claim to the lobby. The check-in was efficient and friendly, and they have options for contactless check-in if you prefer. The lobby was very trendy and had lots of space for working or hanging out. Rooms are basic, but have everything you need, especially for an airport hotel. Bathrooms are spacious and have good lighting for makeup. I liked how in the lobby there is a bar/restaurant to dine in, or a take-away counter with things like salads, wraps, fruit, healthy juice, etc to take up to your room. The restaurant also has a pizza oven. Great value, would 100% stay here again. Such a better/cheaper option than the Sheraton!

Exceptional hotel. Very quiet and cozy rooms, great design as well (no old or outdated stuff). Love it. Great staff, very friendly and nice people. The restaurant downstairs offers a great Neapolitan-style pizza, which I highly recommend trying. Good coffee as well.

Stayed here for a day pass while on a long layover. It was a godsend having this pet friendly room so our cat could get out of her carrier between flights, she super appreciated it! We requested a litter box and they delivered one which was really nice! They also sent a bit of food and a dish for her :). The bed was comfy and the room was modern. The hotel was in a very convenient location just a bit past terminal 3. Would definitely recommend for a layover in Toronto.

I stayed here for my 3 day government mandated quarantine and was pleasantly blown away. This installation of Alt hotels was comfortable, modern, extremely clean, and stylish. The proximity to the airport is another huge selling point of this hotel. After getting off a 23 hour flight, it was quite refreshing to be able to get to our hotel for free in about 10 minutes. The staff were also super friendly, cordial, and competent. The one thing I didn't know how to feel about was the lack of a refrigerator in the room. I didn't end up needing it but I can imagine a scenario where we, or other guests, would have. All in all, my stay at Alt Hotel was more than pleasant. I would definitely stay here again and highly recommend.

We stayed one night prior to flying out of Pearson Airport on an early morning flight. It's so convenient to just get up and walk 30 seconds to the LINK train to the airport terminal. The hotel overall was clean - met our needs. The staff were excellent - friendly and professional. We had dinner there - simple and tasty. It's definitely a good choice when flying in and out of Pearson.

I had a disappointing experience at the hotel. The one staff’s attitude was unpleasant, once I returned from using the restroom after a long trip and just take a quick seat in the lounge area on the second floor, located near the restroom. Their questioning and treatment made me feel like a trespasser or as I was doing something wrong!? I had literally been on the premises for less than 5 mins and in business attire and being approached as such was displeasing. The encounter was so off-putting that I decided not to stay at the hotel. I hope the management addresses the staff’s behavior for a more welcoming atmosphere. Rather go to Four Points or Sheraton, tried this place for a new experience, but totally not worth it.

We recently had a memorable stay at Alt Hotel with our beloved dog, Bruce. The entire staff treated us exceptionally well, and we would like to give a special shout-out to Jose and the Spanish-speaking lady who made our experience even more enjoyable. They served our lunch promptly, allowing us to enjoy a quick and delicious meal together with Bruce. The room provided us with a comfortable and pet-friendly environment. It was clean, spacious, and thoughtfully designed to cater to our furry companion's needs. Bruce felt right at home, and we appreciated the designated area provided for us to enjoy meals alongside him. The hotel's dining experience exceeded our expectations. The restaurant offered delicious pizzas that left us wanting more, and the breakfast was delicious as well. We were impressed by the quality of the food and the wide variety of options available. Additionally, the hotel's convenient location made our travel experience hassle-free. It was easily accessible from terminals 1 and 3 at the airport, allowing us to reach the hotel quickly and enjoy more time during our stay. Overall, our stay at Alt Hotel was outstanding. The exceptional service, pet-friendly accommodations, delightful dining options, and convenient location made it a truly remarkable experience. We highly recommend Alt to anyone that need to stay a day or two neat the airport with their furry friends.

What an absolutely horrible horrible customer service and attitude from the manager, Carlo. I was at the booking page, which by the way is from the Stone Age. There is no cancellation policy detail, no parking details, nothing. Just payment info. So I call the hotel and I get put on a 10 minute hold after which someone promptly proceeds to hang up on me (probably a shift change). When I call back, I get the voicemail. Third time around, Carlo answers and proceeds o give me an apology that was as insincere as grass is green in the spring! Un-freaking-believable. Naturally, I’m annoyed and he worsens the conversation by providing me with parking info with an attitude. Wow. Furthermore, the outdoor parking is prone to theft and vandalism so there goes that peace of mind out the window. You folks need to learn a thing or two about customer service and how to handle things on the phone. Weirdos.

Had a fantastic stay! Meeting room was wonderful, food was great. We were all really happy with how our event turned out. The staff was wonderful. Thank you!

Very modern and clean room. Perfect location to stay when flying out. Especially for the price. The sosta restaurant has amazing pizza.

Good hotel. Flexible check out time. Good rooms, better price than the Sheridan. Easy to get to the airport - walk out, 1 minute walk to the mono rail, and take that to your terminal. Our parking was in the covered garage, connected to the monorail building. I was parked on the 4th level so it was easy to get luggage from and and back to the vehicle at the end of our trip. Alt Hotel also has a decent little restaurant/bar.

The best place to pick up people arriving from the airport. Hotel looks cool but I have never been. Excellent place to collect your peoples... Looks like a sweet hotel.

Great hotel, BUT and a big but.... We parked in the Hotel parking lot across from the hotel and returned from vacation to find our truck had been stolen. Apparently it is common and the hotel usually sends an email to guests however we booked over the phone and therefore did not receive an email. The hotel gave us a room for the night and refunded our parking. Do not park an F-150, Range Rover or Toyota or Lexus in the parking lot.

Wow, this place was lovely. The rooms were terrific. I loved the high ceilings, compact but beautiful and functional decor, and of course the beds. It's all concrete construction, so very quiet.

Stranded in Toronto with no luggage and a 1 year old due to WJ understaffing issue (not weather related) and this hotel and its staff made us feel at home. Happy staff from check in to check out. Clean rooms. Accommodating with our baby. food and beverage options were amazing. Cleaning staff were amazing and even helpful with anything we needed. Would stay in a heartbeat if I’m in need again.

Location is great as the link train comes directly here from the airport. Room was clean. Walls didn’t seem thin, didn’t hear anything from either outside or adjoining rooms. There aren’t any windows in the room. Good spot for business travel, has everything you need for a quick trip. Chromecast worked from my phone to the TV. Parking isn’t covered and was $20 a night, but seemed safe enough. The pizza restaurant downstairs was nice to have as there aren’t many restaurants within walking distance, but the pizza was slightly too salty. Staff was friendly.

Beautiful alternative style room. Gave off a cozy new york suite feel. Shower strong. Bed comfy - soft. View was great. Right near airport and with a tram to connect nearby. Breakfast was good.

First tip - zero signs at the "vicount and ALT hotel stop" tell you where to go. Should have clued in when the crowds went away from the stairs down to the hotel that its not worth the price... 4 trips to the lobby before I can settle in is... a sign of a hotel I'll only stay in once. Lightswitches have worked for decades - why add the "insert the key to make them work" feature, which wasn't correct... after 10 min of inserting the key, running to every light switch to try to figure out how it stays on, just to have the room go dark, a trip to the lobby (because the phone put me on hold) revealed LEAVE the key inserted. Neat - also stupid. Because as someone who travels for a living, go to room, key in right pocket.. not go to leave room,.turn off lights, remove... key...from...lightswitch? Why? So then restaurant is closed, but small snack bar. Select ham and cheese sandwich and grab a glass of red wine (pork, cheese, wine... why not?) Get to room. It's egg salad, and they either repurpased it from yesterday (11:30pm), or they selected stale bread to start... and it turned out to be egg salad. Upon returning, buddy said "I charged you for egg salad." Neat... I don't know... I selected a sandwich from the ham and cheese row (the only sandwich there). "OH...." manager, code, 15 min later, return bill, repay for wine... back to room. Now I'm hungry, and unimpressed... stay at the Sheraton and don't bother with the... I don't even know what they are? Tricks? Gimmicks? Honestly- 3 elevators, only 2 work. Light switches that don't work. Tiny TV with no features. Why am I paying premium prices for a hotel with no signs to get to it, that I need an instruction manual to stay in the room?

Comfortable, stylish, convenient. A bit expensive for the level of hotel, but that's the price of convenience. The hotel is right next to a long-term parking garage and tram to the terminals at Pearson airport so it was the perfect place to stay the night before an early morning flight. I would certainly stay there again.

Easy to get to from Terminal 1 or 3. Very short walk from Viscount station. Much better value than Sheraton. Menu at eatery is limited, mainly pizza. Rooms are nice, on the small side in terms of size.

Went here for a company meeting. The location was very accessible, bus stop in front of the hotel and light rail coming from the airport. Parking is free as long as you register your car in the receptionist. It is located on the side but, be mindful of the icoming traffic. Once you enter, there are 2 counter but the receptionist is on the right side when you enter, Quite confusing. Meeting area is on the 2nd floor either by stairs or lift. The room is a bit tight and power outlet is not adequate per table. Coffee and tea are unli, but self serve. Toilets are clean but the soap dispenser is a little cheap plastic bottle, Food was ok, salad and grilled chicken sandwich. The grilled chicken sandwich was a bit bland. Staff forgot to put a small label on the bacon bits. Some of our Muslim office mates accidentally tasted them which is actually a NO, NO for them. Overall the experience was good.

Location to the airport, for an early morning flight, couldn’t be any better. The hotel is located within walking distance to a free train service that takes you right to the terminal. The rooms were fine, a little run down but functional. The food was actually really good. They have a pizza restaurant in the lobby. Highly recommend.

When returning to the USA, I’ve stayed here 6 times and love the pizza restaurant and bar. The rooms are very beautiful and the views are a good interesting. Staff is professional and have had very few issues overall. Located close to the airport train

For an in and out business trip to Toronto, that's a very good choice. Rooms are as comfy as trendy and the Sosta restaurant at the lobby offer great selection of pizzas. I recommend.

Great value booking with Aeroplan. I frequently travel red-eye, and they have always been accommodating in terms of room availability even though check-in is in the afternoon. They also are flexible with late check-out. The rooms are modern. Location is great. The monorail connects the airport to the hotel. Where ever I go, I just use Uber other than downtown. The Union-Pearson train is $12 return with the long layover ticket. The fitness centre is great as well.

They took us (4 persons) at 4 AM. Our flight was delayed and they worked hard to find us 2 rooms. We were able to have a late check out (2 PM) considering the hour we got into bed. The gentleman at the front desk was simply great! We felt more than welcome, even if it was in the middle of the night. It was our first time at an ALT hotel and won't be the last!!

I stayed here for one night when I missed a flight. The staff were friendly and very hospitable. I love it's modern style. Very clean, organized and cozy even the lobby area. Has nice amenities. Though it can get noisy outside due to loud cars. Overall I had a great experience. I definitely recommend.

Very chic and affordable. Clean, spacious, quiet and super convenient for early morning airport departures. Definitely staying here again.

A basic place you'd expect from an airport hotel. It's fine for a layover or a quick stop but not somewhere you'd want to spend more than a couple days. The room was relatively clean, though kinda dusty and small. However, I've stayed at and visited a few of these hotels and have noticed the people are consistently rude. I don't know what it is but people who work here always seem annoyed in helping anyone.

This hotel is perfect very close to the airport. The room was very clean and very comfortable and even has a chrome cast .They are in the process of opening up a restaurant soon that will definitely add to the comfort.The room has a coffee machine and kettle is available at your request.

Great hotel to overnight before an early flight. So easy to get from the hotel to the terminal on the tram. Check in at the hotel was easy and staff were so helpful.

Room did not have basic amenities. More of a hostel vibe than hotel. The products are heavily scented and nauseating For the price point you’d have better luck staying elsewhere.

It's about convenience more than anything else. For 1 night this place is perfect. A train ride away from main terminal, easy check-in. Restaurant is basic so make sure you grab a bite somewhere else if you are picky on food and value.

Easy yo get to using free rail. It’s clean and tidy. Rooms are functional and comfortable. The bed, linen and pillows are extra comfortable. Bathrooms are small but clean, new and everything works. The downside is the dining/bar area. Very basic (budget level). I had a beer and a club sandwich. Not bad. The good news is one monorail stop (2 minutes) is the Sheraton where the bar and hit food are waiting for you.

Great accommodating hotel after we checked in at 5:00 a.m. for a few hours after our flight had to come back to Toronto when it couldn't land. Bed was so comfy and we didn't need to check out till later which was amazing. The coffee machine was a nice surprise, as well as the little convenience store in the lobby. My cats were happy to be able to be out of they travel bags for a few hours and made themselves right at home.

Great customer service! Arrived at midnight and the two front desk staff members helped us out with taxi and Uber info for early 5am transport to the Hamilton airport. Hotel is very clean and modern, and they have the most comfortable beds. Location is perfect for Toronto Pearson airport stops. Have stayed here twice and will continue to do so when in TO. Highly recommend!

Very clean rooms with comfortable beds. The restaurant on site is good and staff are friendly and helpful. Also has very easy access to the airport with trams running every 5 minutes.

Smaller and nice modern rooms but you are really here for the awesome location and proximity to the airport train link. Never again will I wait for an off-site hotel shuttle to get me back to my parked car. Nice bar area and friendly staff.

The hotel was nice and clean. Comfortable beds and a good shower. There are no fridges in the rooms. There is also no ice and no ice bucket so you have to go so the restaurant for ice and they give it to you in a Ziploc bag. This was definitely awkward for cooling drinks. The pizzas at the restaurant were delicious. The servers are very friendly, but a little slow with taking drink and food orders. We weren't sure why this happened both times because they didn't appear to be too busy. Overall a good experience though.

Recommended by a friend for the location, as it's perfect for utilizing the Viscount parking garage. Very clean, neat hotel. We loved the vibe of the decor. (like sleeping in an Ikea store display!) Super comfortable bed and a great shower. Staff all very friendly, with seamless booking/check in/departing. You simply must try the pizza. Really tasty! I'd go there just to eat. Thanks guys. We'll be back.

One of the best airport hotels we've ever stayed at. Extremely easy to take the airport train to and from. Clean, quiet, comfortable and well designed rooms. I'd give them a 5.5/5 if they would add a mini fridge or ice bucket. Great pizza at the restaurant, too.

The check-in was very quick and efficient. The staff were welcoming and efficient. Our room was modern and clean. Our floor was so quiet. The bed and pillows were so comfy. The bathroom was well equipped and modern. The restaurant provided a delicious breakfast and the staff were friendly and efficient. We had a late check-out due to our evening flight and that wasn’t a problem with the hotel. Well done, ALT hotel and staff. You are definitely 5 stars

Plane was late and arrived at 1:30am, check in was super smooth. The room was cool and elegant. I appreciated the nice coffee and tea selection in my room. The room had a unique layout, and the bed was super soft. The only thing is I wish there was an ice bucket in the room, and when I had a hot shower the smoke alarm briefly turned on.

Nice, modern hotel with a good vibe. The “convenience store” in the lobby is a nice bonus, not having to leave the hotel if you’re in need of something. Decent gym for a hotel. I was here for a few days for work and they were great about keeping our meeting room stocked, bringing anything we needed and had a great assortment of food provided throughout our days.

Great place to stay the night when your flight gets canceled/delayed and in need of no frills emergency lodging. Rooms and hotel are very clean. The rooms are very small but have a modern feel. Price point is way better than the Sheraton. I definitely recommend this hotel.

My absolute favourite place to stay in TO. Okay, its not EXACTLY TO; it's Mississauga. HOWEVER, you can hop on the UP Train right outside the door in be downtown in a jiffy. The rooms are basic, super comfortable, clean and QUIET! The food is yum and the staff are fantastic; housekeeping to Management....they all say hello and are always offering to help with anything. I have stayed in some amazing hotels around the world and I wish there was an ALT in every city!

Thank you ALT for the lovely breakfast this morning. I very much enjoyed the avocado toast - quite tasty. Thank you to all of you at this snazzy Pearson International boutique hotel! The interior design, as well, the business centre are very inviting. Thank you to your front desk, guest services team for calling be a taxi (turns out I didn’t need it) however made a conversational connection along my travels. Thank you everyone. I look forward to visiting ALT in the future. Conveniently located along the train to Pearsons Terminal 3, 1, and guest/airport parking.

Worked great , a comp by Air Canada for missed connections due to flight delays. They also comp food in which we enjoyed the pizza at the hotel restaurant. Beds very comfortable, rooms were quiet, great overnight stay. Great location, very close proximity to the airport shuttle.

Excellent. Ideal location with seamless access to Pearson via the link train less than 100m away. Staff were very helpful with any issues that arose and we're just generally great. Bed was one of the comfiest I have ever slept in (even better after a long flight), and the bathroom was great too.

Comfortable and fairly quiet. Nice train connection to the terminals. Folks were pleasant at check-in and check out. Rooms were small and no coffee in the room - so that's disappointing. Tip: allow lots of time to go through security and customs if flying to the US - lines have been horrendous and there is no special Global Entry / Nexus line right now

We stayed here for a night because of an overnight layover in Toronto. Being directly connected to the airport this is obviously a great location for such a purpose. The rooms were modern and clean with furnishings better than the normal hotel blandness. The rooms were a touch small, but had a unique arrangement. The only reason this isn't 5 stars is because of the cost: it's a nice place, but you definitely pay for it.

We stayed just one night and were impressed with the cleanliness, service and modern amenities provided. The food at the restaurant was pretty good, and there is are a couple of Nespresso pods in the room for coffee. Great little place if you need to stay by the airport.