4/5 Wolfren X. 5 months ago on Google
Comfortable
stay
and
accountable
Duty
Manager.
Update:
The
duty
manager,
Souvik
Guha,
has
taken
full
accountability
and
gone
above
and
beyond
to
make
sure
our
stay
was
comfortable
and,
most
importantly,
clean
and
sanitary.
He
also
took
action
to
ensure
we
had
an
upgraded
room
after
the
secondary
room
we
moved
into
had
some
heating
/
electrical
smell,
and
the
AC
wouldn't
turn
on.
Although
this
secondary
issue
was
likely
mechanical
in
nature,
the
manager
apologized
and
made
sure
we
had
help
moving
to
a
new
room.
Souvik
Guha
took
action
and
accountability
for
this
unfortunate
series
of
events.
As
a
result,
I
updated
this
review
accordingly.
Important
lesson
learned
from
this
is
to
always
do
a
thorough
check
just
to
make
sure
the
room
was
properly
maintained
before
your
stay.
Although
it's
likely
a
rare
occurrence
that
a
room
isn't
properly
maintained,
I
hope
the
staff
will
be
extra
diligent
in
the
future
to
avoid
risky,
unsanitary
conditions
for
myself
and
future
visitors.
As
a
reference,
I
have
left
the
original
review
below.
If
my
future
stay
at
this
hotel
yields
a
sanitary
and
better
experience,
I
plan
to
leave
an
additional
positive
review.
Original
review
for
reference:
Rating:
1
Star
Blood
soiled
bedding!
Beware!!
Beware
of
this
hotel
if
you
are
looking
to
travel
through
or
stay
in
Toronto.
For
$200
plus
a
night,
the
room
should
be
well
maintained
and
clean
at
the
very
least.
The
worst
part
is
that
the
bed
linen
had
blood
on
the
underside.
It
is
extremely
unsanitary
and
horrifying
to
discover.
Thankfully,
I
examined
the
bed
after
finding
small
black
specs
on
the
surface
blanket.
The
secondary
couch
bed
had
no
covers,
sheets,
or
blankets.
Not
even
a
protective
cover.
They
leave
a
nice
note
next
to
the
pillows
saying,
"Rest
Assured...
we
are
committed
to
high
levels
of
cleanliness
which
means
you
are
assured
of
clean
and
well-maintained
suites."
This
is
the
most
disgraceful
and
disgusting
experience
I
have
ever
had,
and
I
have
stayed
at
lower
rated
and
less
expensive
hotels
that
were
way
more
clean
and
maintained.
Other
reviews
mentioned
the
atrocious
parking
situation
and
suffice
to
say
it's
still
a
problem.