Featured Reviews


Frequently mentioned in reviews: hotel (63) service (38) room (36) stay (28) experience (23) staff (22) lobby (21) rooms (20) beautiful (19) time (19)
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  • 2/5 Tara P. 1 year ago on Google
    Let me start off by saying that this hotel is beautiful. The decor is outstanding and the bed was very comfortable. What I did not like at all about this hotel was the customer service. I visited this hotel in the beginning of October for my 1 year wedding anniversary. Instead of holding approximately $300 dollars for incidentals, they held $2900! I spoke to customer service and was told there was nothing they could do and I would have to wait for the following week for the money to be reimbursed. I asked to speak to the manager and asked if there was anything they could provide for this inconvenience. I was told that my valet would be free and they would give me a $50 credit to use at the hotel. That was it. I did not receive my money back until the end of the next week, and they still charged me for my valet. I will never stay here again. Taking almost $3000 from a couple on vacation in another country and providing no real inconvenience amenities is absurd!
    5 people found this review helpful 👍

  • 1/5 Raj R. 7 months ago on Google
    My partner and I had booked a reservation at the spa to celebrate our anniversary, and we were looking forward to enjoying the amenities, especially the pool access, as advertised on the website. However, our excitement quickly turned into frustration when we were informed at the last minute that the pool was out of order during our stay. This information was relayed to us just the day before our arrival, leaving us with little time to make alternative arrangements. To make matters worse, your staff advised us to use a neighboring pool at another hotel, which turned out to be a subpar facility that smelled like smoke. Needless to say, this experience significantly impacted our anniversary celebration and left us feeling disheartened. Additionally, we were quite surprised by the management's response when we brought up our concerns during our stay. Instead of offering a more satisfactory solution, we were simply told to call the hotel for access in the future if we happen to be in town. Unfortunately, this does not address the inconvenience we faced during our current stay, nor does it offer any compensation for the amenities we were promised but couldn't utilize. I must highlight that I paid $750 for our two messages, expecting the amenities and services that were advertised. Unfortunately, we only received two massages and were denied access to the pool, which was a significant part of the reason we chose your hotel for our special occasion. I find it disheartening that a reputable hotel like yours would not take its guests' experiences more seriously. The lack of transparency and failure to deliver on promised amenities has left me with a negative impression of this hotel . I can assure you that I will not be recommending your establishment to anyone, and I am seriously reconsidering staying at any of your properties in the future. I strongly believe that customer satisfaction is paramount in the hospitality industry, and I sincerely hope you take this feedback into account to improve your services. A gesture of goodwill to acknowledge the inconvenience we faced during our stay would go a long way in restoring our faith in your brand. I expect a timely response addressing our concerns and the steps you plan to take to rectify this situation. Your prompt attention to this matter would be greatly appreciated.
    3 people found this review helpful 👍

  • 5/5 Olivia 1 year ago on Google
    Gorgeous hotel in downtown Toronto. The rooms are beautiful and spacious, the bathrooms are stunning (all marble), and the conference spaces are nice. The patio is also beautiful and apparently better at night. Perfect location close to shopping, entertainment, and great restaurants. Even if you choose to eat there the food is delicious! I had the torched salmon bowl for lunch and it was delicious. At first I thought the portion was rather small but it's 3 hours later and I am still full.
    3 people found this review helpful 👍

  • 5/5 Niro T. 2 months ago on Google • 402 reviews New
    Heart of everything. Elegantly decorated, great staff and the rooms are beautiful. Most recent time I stayed here I received a view of the CN tower which made up for the noisy neighbours next door. Valet parking is reasonable and the bar downstairs always have great drinks to try out. Highly recommend this place.

  • 5/5 M & S G-J (. 9 months ago on Google
    Amazing hotel, in the top 3 of my go to Toronto luxury properties. Staff is amazing, very friendly and always will go the extra mile. Rooms are well decorated, subtle luxury with high tech controls. Food options were fresh and delicious, both in room dining, in restaurant and lobby bar. Pool, gym and spa floor is a must visit offering both an intense workout or just relaxing at the pool or spa.
    2 people found this review helpful 👍

  • 4/5 Ayesha M. 4 months ago on Google
    Update - Returned for a festive drink and wowza! ‘By the fire’ was one of the best cocktails I’ve had in a while. And the live music was even better than the high tea experience. Shangri-la in the holiday season, truly magical ✨ 4 stars! High tea experience here was about a 3.5, given the price per person. It was my first time, so perhaps not much to compare it to, but I did have a seasoned person with me! Why it was decent: - Really delicious desserts and scones. Fresh and high quality. The barbie-inspired cheesecake left a particularly strong impression - Good prosecco and good quantities of tea. - Beautiful presentation of food - Friendly service. Our host took a lot of photographs of us around the hotel which was sweet and unexpected! - We completely enjoyed the live piano What I didn’t expect: - I had specified that we were celebrating a birthday when booking the reservation and they mentioned they’d keep that in mind, along with dietary restrictions (one vegetarian). There made no birthday-specific gesture during the experience. - Savoury items were a bit of an embarrassment given this is at a five star luxury hotel. The ‘mini pizza’ was soggy, cold and about two bites. The cured beet was tasteless. The potato ball was tastier, but only relative to the former two. There were WAY more sweet options than savoury. I left the place about 60% full. - The seating was a little awkward - I expected something a bit classier and upscale. It was a couch/low seat style right by the doors of the hotel, which can be disruptive to the experience. I expected an actual table, and more comfortable seating. We essentially had to crouch down to pick up our food. - Near the end, the staff interrupted us multiple times to pick up plates and at one point we helped put everything left into one tier so they were able to clean up the table. It disrupted our conversation and our experience. I would not expect we have to help the hotel free up their dishes and cutlery while we eat when we’ve only been there 2 hours and are paying $100 per person. - Maybe this is my naïveté, but the teas didn’t taste especially high in quality. Overall, would not return here for high tea.
    2 people found this review helpful 👍

  • 3/5 Danielle S. 1 year ago on Google
    The lobby and spa are beautiful. However, the breakfast is not good. All the egg dishes were poorly done. We could not get any food service after 1130 pm even in the room, which for an international hotel is unacceptable. There were very few restaurants around the property either. We were staying on the 12th floor, so not in any way the high-end clients they are used to, and that becomes very obvious quickly. They put us in a room where tile work was happening on the floor above. When I arrived, and for 2.5 hours afterward, chipping was happening above me. Not able to work on a conference call because of it. They also locked us out of our room on the second day after we returned from spa services. We had to wait in the restaurant dripping wet until they fixed it. They did provide us a food/ beverage credit for this, to be fair but we had to suggest it after we were waiting. Overall impression, not worth it unless you are willing to pay $$$$$.
    2 people found this review helpful 👍

  • 4/5 Ruoxi C. 1 year ago on Google
    I gave a 4 star because of a very weird incident. We signed up for a room cleaning service one day and multiple items I own have been stolen. I had medicines and some skin care items that were not full when I didn’t use them, they were either half or completely gone. But other than that every was great, customer service was lovely at the restaurant in the hotel, but for room cleaning service I believe there needs to be some adjustments made very soon.
    2 people found this review helpful 👍

  • 5/5 Bradley E. 2 years ago on Google
    We were here for an appointment at a local vendor inside, and we were early so we decided to eat and let me tell you, we are so glad we did. The hostess was so friendly, the waiter was amazing and the breakfast was the best breakfast I have ever had. My partner has eggs Benny, and I had the banana bread French toast. I will never be able to eat normal French toast again! Banana bread version was AMAZING. Can’t wait till I am able to stay here because if the food is any indication, this hotel will be amazing.
    2 people found this review helpful 👍

  • 4/5 gloria l. 2 years ago on Google
    I love the atmosphere here. The staffs are friendly. However, the food is not so good. Don't expect to be amazing. The oysters are very fresh. The dry aged sliders are little on the dry side. Plating to me is acceptable. I prefer to come here for the Afternoon tea.
    2 people found this review helpful 👍

  • 5/5 T “Tookie” W. 7 months ago on Google
    This hotel is nice and full of luxury with nice people and rooms. This place will make your day everyday with all of the energy from everywhere. The rooms are nice and have very good showers. The bathroom have a TV in it and it sounds good. The food and drink menu are very good with quality taste. Every night there is entertainment in the lobby with a relax vibe. I like it and will return in the future for sure.
    1 person found this review helpful 👍

  • 5/5 Marko W. 6 months ago on Google
    Stayed for a few nights in a suite on the 15th floor and it was fantastic. The room was of a very high standard with high quality features and excellent fit and finish. The big jacuzzi bath looking out over the city is perfect to relax in after walking around for a day. In room dining available through the tablet computer is very useful, arrives quickly and the food is very good. I would definitely stay here again!! 5*
    1 person found this review helpful 👍

  • 5/5 Geeta C. 8 months ago on Google
    Done...✔️!! Shangri-la Toronto, Bosk restaurant has been on my list for years. Happy the weight of the pandemic is behind us and finally I made it for a Summerlicious lunch. Impeccable Room, service, ambiance and price. Servers are so humble, friendly, efficient and knowledgeable. I rec'd the warmest welcome and they make sure you're happy, comfortable and satisfied before you leave...this says a lot. I love classy once in a while and this is it. Everything on the menu looks delish and will return to try other dishes, sit on the patio and people watch and have a glass of wine in the lobby while listening to piano music. This experience is worth it if you can do it.
    1 person found this review helpful 👍

  • 5/5 Yu-ting T. 8 months ago on Google
    We had a great stay at Shangri-La Hotel Toronto. The staff are very nice and thoughtful, especially Michelle and Edward. They always smile and kindly to try to help us to solve the problem. Thanks so much, Shangri-La. I highly recommend everyone chose Shangri-La.
    1 person found this review helpful 👍

  • 5/5 Alfredo E. 8 months ago on Google
    I went there for a company event and the food and service was amazing, the even from the hotel point of view was very good. Nice located and the people was always on top.
    1 person found this review helpful 👍

  • 5/5 Sophie H. 9 months ago on Google
    If you are looking for a nice quiet lounge to chat with people, go here even if you dont stay at the hotel. Fireplace & live music add a relaxed atmosphere & charm to this lounge. +Personally, I recommend getting cocktails here. Tea is so-so average imo. +If you want little snacks, try their burgers & truffle fries. +Afternoon tea has a nice presentation and their seasonal menu was well thought out. But if you are more into a traditional afternoon tea style, then go elsewhere. There may not be any scones or sandwiches. *Service is generally okay, although it often takes some time to get a server's attention.
    1 person found this review helpful 👍

  • 5/5 Kevin S. 6 months ago on Google
    Fiancée and I stayed for 3 nights for our engagement and it was the most wonderful experience! The hotel staff and especially Dean the head concierge were all extremely accomodating and helpful to make sure things went smoothly. We were shown every courtesy and the level of service really made our stay perfect. Rooms were spotless with very comfortable beds and amazing views. The location is unbeatable as well, within walking distance of a lot of fun areas of Toronto on top of convenient TTC access. Will be returning for sure!
    1 person found this review helpful 👍

  • 5/5 Joseph K. 8 months ago on Google
    Remember to use HoteITully.ᴄᴏm when booking a room. They compare countless booking websites and usually will have prices much cheaper than others! Thank me later on! This place is one of the most well known in this area. I've been staying here for a very long time. If you stay for a few nights you definitely won't regret it. Great service, location and room. I’d definitely go back and recommend it. I think this was the best experience I had in a hotel so far. I used my miles to book it and it was a reasonable price, totally worth it.
    1 person found this review helpful 👍

  • 5/5 Zohair S. 5 months ago on Google
    Everyone here is in full 3 piece suits and I show up in a nike tracksuit not looking like I belong lol. I was not discriminated against as I thought I might be. Very friendly staff and treated me properly and with respect. Keep up the good work!
    1 person found this review helpful 👍

  • 4/5 Gardiner H. 2 years ago on Google
    Great pool and gym. Rooms are good. Service was excellent. However we had to many problems during our stay, hence only 4 stars. Hotel feels a little tired, particularly rooms.
    1 person found this review helpful 👍

  • 5/5 Marie M. 1 year ago on Google
    The hotel is simply beautiful! The rooms look amazing! They are spacious and clean! The food from room service tastes really good, small portions but the quality was great! There is no buffet for breakfast but again the food was excellent! Service is great! There is an amazing smell throughout the hotel! The swimming pool and gym are amazing, super spacious and beautiful! There also is a sauna and hot tub! Really great!
    1 person found this review helpful 👍

  • 5/5 Kevin H. 2 years ago on Google
    Our experience was wonderful, arrival was easy and checkin was efficient. Our room was immaculate and warm upon arrival. We returned from dinner to find a delicious chocolate cake and a hand written note wishing us a happy anniversary. We had massages at the spa and I called the front desk to hold our luggage for us, we were quickly offered a 3 o’clock checkout which made the spa appointments even more convenient. Upon checkout our invoice was ready on arrival at the front desk and valet had our car ready, they loaded our luggage for us.
    1 person found this review helpful 👍

  • 2/5 Andrea D. 1 year ago on Google
    Overall a nice place, good drinks, but a really odd crowd. I came here for my bachelorette night with friends, and had some drinks in the lobby. Drinks were great, and bartenders were friendly. The atmosphere was nice with a live band, however the crowd seemed very judgmental as a younger 30 year old female. Apparently there are frequent escorts that hang around here, and one of our guests in the bridal party was approached by an older woman assuming they were an escort. She was verbally harassed and we did not engage back as it was simply not worth our energy. We were certainly not dressed provocatively. We were simply admiring the art pieces after having an enjoyable time at the bar when this happened. Men will also come up to you a bit more aggressively than a typical bar here. It was a bit odd. Tip: Ladies, go in groups for safety reasons.
    1 person found this review helpful 👍

  • 5/5 Hassan S. 2 years ago on Google
    Beautiful hotel, came to lobby for a brunch bite on labour day. Seating is very comfortable music is chill and relaxing, high ceiling makes the vibe. Food was pretty good. Little bit of misunderstanding with how the food preference but was taken of right away, Great staff. Definitely a great way to spend the morning in an elegant setting if you’re looking for a change! Will come again once their restaurants open
    1 person found this review helpful 👍

  • 5/5 Richard K. 2 years ago on Google
    Everything was perfect! Perfect staff (Dean the concierge was exceptional and front desk staff very friendly and courteous). Heather the rooms division Manager was exceptional. Perfect suite and perfect Spa. It made for a very happy customer and we definitely will be visiting again soon! Thank you!
    1 person found this review helpful 👍

  • 5/5 Chris H. 1 year ago on Google
    From top to bottom I had an outstanding stay at your property. The spaces were all so beautiful - the wall of flowers walking in, the plethora of flowers in the lobby lounge, and of course our wonderful room. I was so pleased to have received an upgrade - thank you so much. The extra space was wonderful. The amenities were lovely. We also enjoyed the food and drinks both in the lobby lounge and in-room dining. The pool was lovely. In a word - outstanding!!
    1 person found this review helpful 👍

  • 5/5 Paul V. 1 month ago on Google • 29 reviews New
    My recent stay at the Shangri-La Toronto was nothing short of exceptional. From the moment I stepped into the lobby, I was greeted with warmth and elegance that set the tone for the entire experience. The staff were incredibly attentive, ensuring that every aspect of my stay was perfect. The room itself was luxurious and impeccably designed, with stunning views of the city skyline. The bed was incredibly comfortable, providing a restful night's sleep after a long day of exploring the city. The hotel amenities were top-notch, including a beautiful spa and fitness center, perfect for unwinding and rejuvenating. The dining options were equally impressive, with delicious cuisine served in elegant surroundings. Whether enjoying a cocktail at the bar or indulging in a meal at the restaurant, every dining experience was memorable. Overall, the Shangri-La Toronto exceeded my expectations in every way and I cannot wait to return. Highly recommended for anyone looking for a luxurious and unforgettable stay in the heart of the city.

  • 5/5 Sashen R. 4 months ago on Google
    Perfect location for a downtown stay. Attentive staff. Very nice heated pool and activity centre. Overall mood and vibe of this hotel is wonderful.

  • 5/5 alexander r. 9 months ago on Google
    I stopped in her for a quick drink, fabulous place, first class service, there was live entertainment when I visited. I can only imagine the rooms here would be fabulous based on what I saw.

  • 5/5 Bobby F. 7 months ago on Google
    Staff have been extremely friendly from valet to front desk. Rooms are clean and well stocked. Conveniently located in the heart of downtown Toronto. Recommend to anyone looking for a nice luxury getaway!

  • 5/5 Cindy C. 7 months ago on Google
    I booked several rooms at the Shangri La in Toronto for a large group of girls for a bachelorette. The weekend we were staying, the pool was not open, and I was not made aware until friends found out by not being allowed to go to the pool. When I expressed my disappointment, the the front desk concierge named Dean was extremely professional and generous, and made every effort to make it right for us. Even after checking out he made sure everything was accounted for and I really appreciated it. Shangri La is very lucky to have a employee like him. I also would like to note the exceptional housekeeping. We had some props for a celebration in the hotel suite couch. We asked the hotel if they could make the pull out couch for us and forgot to move items off the couch.They were so tactful with a sense of humor, tucked one of the props in the pull out couch bed, which we got a good kick out of. Little details like this made the trip memorable for us. Thank you!

  • 5/5 Alexandr G. 1 month ago on Google • 5 reviews New
    My favorite hotel , every time I come to Toronto I stay at the shangri la. You can smell their signature Aroma as soon as you walk in the hotel. Everything from the service to the food and cocktails are amazing. The lobby entertainment is the best, great amenities like the gym, sauna, pool and hot tub. The rooms are large and modern with beautiful bathrooms and heated floors. Definitely a boujie hotel, it is a little pricey but worth every dollar spent.

  • 2/5 JH 6 months ago on Google
    This 2 day 1 night staycation was full of hiccups. We were not guaranteed early 12pm check-in when we showed up on time. Up until 2pm, front desk said he upgraded our room as an apology but gave us an accessible room which we didn’t want. We had to wait until 3pm for another room. When we got to our new room, it wasn’t quite ready. The bathroom was missing all the toiletries, and we had to call front desk to have them dropped off. Then it turned out the bathroom TV was broken and we had to call an engineer to come fix it. We also requested a couple of lavender pillows, but I don’t know why only 1 pillow was lavender & the rest were regular pillows. The seating at Bosk was also not clean, but the staffs have apologized to us. Now, I’m getting a follow up email from the Director of Room who was present at front desk during our entire check-in duration. Overall, this experience has been very underwhelming.

  • 5/5 Pascal P. 4 months ago on Google
    Fantastic stay with our family at the Shangri-La. Bethany at front desk was super helpful and the entire team was very responsive via their SMS concierge service. If you're travelling with young kids, ask them for some food to feed the fish!

  • 5/5 Jordon T. 6 months ago on Google
    I had been to the Shangri-La for high tea before and thought I would love to experience a stay. Our stay at the hotel was fantastic! The service was impeccable, the staff were really friendly and helpful, and the room was comfortable, clean, and well provisionned with up-market products.

  • 5/5 Sameera 3 months ago on Google New
    I absolutely love this hotel. Arsalan & Sean provided us the best service and made our family staycation memorable. The rooms are super clean, luxurious and impeccable service. I highly recommend this hotel. We used to stay at the Ritz always and gave this hotel a try and I am so coming back. Honestly, I havent seen service like this in a very long time. Thank you so much Arsalan & Sean for the best time ever. We cant wait to come back. Our favourite place to stay, dine, wine, hang out and relax.

  • 1/5 Stephen N. 6 months ago on Google
    I recently went here for an anniversary celebration and it was a complete let down. Having arrived and sat down, the server walked past us on 5 separate occassions and were ignored. We were greeted after 15 mintues and placed a drink order for beers. The lounge was very quiet and 15 minutes later, the server returned to advise they had ran out of this beer. We placed an order for a different beer to be told after waiting 40 minutes since we arrived the gas line was not working and could not serve any beer by draught. When the beer arrived, there was a fly sitting in my beer. The server offered no subsitute for this and still expected us to pay for the drink This should have been communicated from the beginning and not have customers waiting 45 minutes. Waiting 15 minutes to be greeted at a 5 star hotel, being served a beer with a fly in it, falls way short of my expectations for any establishment, especially a prestigous 5 star hotel. My experience at Shang Ri La Hotel spoilt the occassion for my anniversary drinks. I will not be returning to this 5 star hotel anytime soon as a result.

  • 1/5 james C. 6 months ago on Google
    We always delivered here for the venues, but today they charged us for parking which what ever we'll pay. But the guy who delt with us was extremely rude... would think again about recommending our clients to this venue location

  • 5/5 Jamie B. 5 months ago on Google
    First time here in Toronto. Beautiful hotel and great location. The staff were totally accommodating. Room was perfect and very quiet. At least our location.

  • 4/5 Kat S. 5 months ago on Google
    A true luxury hotel in Toronto that pays attention to every detail. It's beautiful, comfortable and loved our weekend. It's definitely pricey. The bkfst was a disappointment. We tried it on two different occasions. Nothing special. About $160 for 2 ppl

  • 4/5 João Marques L. 5 months ago on Google
    The hotel itself is very nice and just as you would expect from a Shangri-la, but there are details that need to be addressed such as towels with holes, the making up of the rooms and replenishing of essentials - including tea bags -, and so on. But those are easy things to fix. We also had a slightly frightening security experience, so entry to the hotel needs better looking at, as well as better/more visible night security. Having an all night security person by the lifts would be a welcome addition.

  • 5/5 gra s. 5 months ago on Google
    From the moment you step into the lobby, you are greeted with exceptional service and a warm ambiance. The rooms are spacious, beautifully designed, and equipped with all the modern amenities one could ask for.

  • 5/5 Elaine D. 4 months ago on Google
    My friends and I had a wonderful stay and experience last week at the Shangri La. Warm welcome at check in, we found all staff to be professional and pleasant. We loved the beautiful pool facilities, and cabana. I highly recommend this gem in downtown Toronto.

  • 5/5 Helen A. 4 months ago on Google
    Great room with a view of the CN Tower. Staff really helpful- they leant us umbrellas to walk to our meeting and let me take a Zoom call in the bar before it opened. Lovely!

  • 3/5 Achala C. 5 months ago on Google
    Great service at BOSK However, Food Overpriced and tiny portions. Not value for $ Not in par with other hotels of this stature Dessert portions are sample size/miniature priced at close to $ 20 a piece No parking ..only valet ..that cost $ 50 for 2hrs and 30 mnts

  • 1/5 Peter O. 4 months ago on Google
    Love staying at the Shangri-La but be VERY CAREFUL asking for transportation from the doorman. I was going to Billy Bishop Airport and asked if they could call me a cab as UBER wait times were too long. I was loaded into an SUV and my bags loaded. After the 6 minute drive I was asked for over $100 and was informed I was in a private limo for hire. Advised management of the issue and received the following response: Dear Mr. O'Leary, Thank you for your patience regarding this matter. We have done a full investigation and took disciplinary actions and held the people involved accountable for their involvement. Please keep my contact details and next time you visit us, it would be our pleasure to assist with complimentary transportation arrangement from Toronto Airport to our hotel. Wishing you a lovely weekend! The challenge I have with this resolution is I am out over $100 and they are offering me a $20 cab ride for free next time I am in Toronto. They admitted there was disciplinary action taken with the employee who obviously was working with the limo company. Yet I am out the $. Shangri-La should have owned this mistake in my opinion and kept me as a raving fan.

  • 5/5 Shannon J. 2 years ago on Google
    This is definitely one of the nicest hotels I've ever stayed at in the world. It oozes luxury. The hotel is stunning. The rooms are beautiful the bathrooms are insane, the pool area is super luxurious. But I think it's the staff that really push it to the next level. Every single one is so friendly and ready to help with every need. I was blown away. 100% recommend

  • 5/5 Sassy E. 2 years ago on Google
    Second 2 night stay. Both experiences were fantastic. The valet is very smooth and fast. Rooms are very clean. Turn down service was very respectful. Very beautiful hotel. My husband and I look forward to staying again.

  • 5/5 Kimberlee S. 2 years ago on Google
    Incredible experience all around. Stunning hotel lobby with the most intoxicating scent throughout. Extremely professional, attentive and polite staff. Exceptional breakfast and loved the option to have served in room, presentation was lovely. Truly appreciated the extra special touch to celebrate our birthdays. Was very pleasantly surprised to receive the yummy cake and wonderful champagne. Very thoughtful and unexpected. Thank you a fantastic staycation!

  • 3/5 Chanheng L. 2 years ago on Google
    Good environment! Not recommend to light sleepers. The sound insulation is so bad, street sounds are so loud. police and ambulance sound are sound 10 times around 2-5 am. People passing your door/ taking on the hallway can be clearly heard inside the room. Really dusty mini bar. Will not recommend to victor who are light sleeper and who pay attention to detail. I asked for late check out when I checked in. On the second day both of my access card are denied from the elevator and the room door. So I have to wear a slipper to the lobby and get a new card. The SPA in the hotel is amazing highly recommended, pbut the hotel is not that satisfied.

  • 4/5 M. S. 2 years ago on Google
    A very beautiful and clean hotel. I recommend the room service. It's the same menu/cost as if you were eating in the Lobby Lounge downstairs. The pool and hot tub was really nice as well. Also, the room was absolutely silent. Couldn't hear anything.

  • 5/5 Alberto S. 2 years ago on Google
    Excellent hotel and service. Perfect location and bar. Once again, their service was A+. Highly recommended

  • 5/5 Petey G. 2 years ago on Google
    Probably the best customer service experience I've had in a hotel. From the kindness of your staff to their great memory in saying hi to me by name, or remembering I drink a ton of water and leaving extra bottles or even just being great at leaving me be. Gym and pool and sauna were excellent. Room was gorgeous, bed comfy. Amazing bathroom. Live music down in the lobby, delicious and affordable pizza place right next door. No complaints!

  • 5/5 nida j. 1 year ago on Google
    I’ve been here for high tea in the lounge. It was a bit strange to have high tea in a lobby, but If you can get over that, everything else is great! There was live music which was fun. They customized our high tea sandwich selections for our group, based on dietary restrictions which was much appreciated!

  • 5/5 Andy B. 2 years ago on Google
    Greetings I would like to leave a word to talk about your staff. From Jessie at check in, which was very knowledgeable and kind, to the door man opening our door even at 2 am. But the best... That was Ramona our room attendant. Wow... just wow. I spent about 4 years of my life in hotel rooms for work, and never have I ever met a more caring person. Plenty of personal touches, the room was always impeccable. She is a true star in your establishment!

  • 5/5 Eitan S. 2 years ago on Google
    It was pricy but well worth it. Wife and I were there for Valentine's day and had a great time. If you are booking a night, make sure you book a time at the spa ahead of time as I think they book up quickly. Also, the restaurant was very good.

  • 5/5 Leena S. 2 years ago on Google
    Excellent customer experience! Room was perfect. Food was delicious, staff was most accommodating and gracious. Payment link was simple and easy to use. The patio was lovely with engaging and polite service. Valet took great care of our vehicle even while putting in all luggage nice and neat! Kudos to your team!

  • 5/5 Chris I. 1 year ago on Google
    What a spectacular service by Jose at the lobby bar! We were feeling a little frustrated after our rooms weren't available during the 3pm check in time. Jose took it upon himself after he recognized our engagement started to slowly dwindle and went to the front to follow up on our rooms. Thank you Jose for everything and wish you all the best! This place is amazing and this was my second stay here. 10/10 would recommend to anyone!

  • 5/5 Sandra Chabot W. 2 years ago on Google
    This was such a phenomenal stay, we will absolutely be back. We loved the boutique feel of the hotel and the welcoming approach all of the staff had from the valet, to check-in, to dining service. The breakfast was tremendous value (and delicious). Rooms are comfortable and luxurious - especially the washroom. Highly recommend the Shangri-La Toronto. Everything it offers is a wow factor!

  • 5/5 Ashely J. 7 months ago on Google
    Went to the lobby for a late night drink with a group of friends to chat. It was lovely. I wished the fireplace wasn't blaring when it was 28 outside 😅 but we moved to another seating area. You have to get the cosmo there!

  • 5/5 Lorna S. 1 year ago on Google
    We recently stayed here for a week. Customer service is top notch. The location was perfect, everything we needed was a 15 minute walk from the hotel. The only negative was it was a little noisy. But you're on a busy street so it's not unexpected. Also one morning there was some repair work being done inside the hotel. So it made us wake up earlier than we had planned. Other than that we enjoyed our time here.

  • 5/5 Houmina 1 year ago on Google
    Went as a guest of somebody staying there. The food was delicious and the servers at the restaurant were so polite and kind. Everything is very luxurious and polished. The pool and change rooms were very clean and it was clear it was very well kept. Very beautiful hotel even the hallways and lobby were very well designed and aesthetic.

  • 5/5 Layall M. 1 year ago on Google
    We came for an afternoon tea to celebrate my birthday. Such a Great experience. Staff was nice and helpful. The pianist was amazing. Last but not least, food is to die for. We highly recommend.

  • 4/5 Kai D. 1 year ago on Google
    Almost perfect. The location is great for walking. The rooms are large and beautiful. Service was great from everyone I encountered. We ordered room service twice, and everything we got was delicious especially the noodle soup. I honestly would have ordered more if we didn’t have other restaurants we wanted to check out. We could practically ask for anything we needed from the in-room iPad, but it was sticky when we arrived. We had to wipe it down before using it. The bath tub wasn’t cleaned properly either. When we filled up the tub, I noticed a lot of tiny hairs floating on the water. There was also a miscommunication with the valet. We were informed they take credit card, but when we went to pay they insisted on cash only. Unfortunately, we never exchanged our cash, so we had to pay in USD (which ended up costing more). Despite the shortcomings, I honestly would stay here again for the food and room alone.

  • 5/5 Debora C. 8 months ago on Google
    Great service, location and room. I’d definitely go back and recommend it. I think this was the best experience I had in a hotel so far. I used my miles to book it and it was a reasonable price, totally worth it.

  • 5/5 Linda T. 2 years ago on Google
    Enjoyed cocktails in the lobby bar and amazing spa services this week! The hotel staff are truly welcoming and immediately we felt valued! Note: The server at the lobby bar was truly exceptional. She immediately spoiled us with a glass of bubbly ‘on the house’ as we shared that we were there to celebrate a birthday! We felt like treasured guests and will be back to try weekend tea service! Truly a 5 star hotel and guest experience. Love the decor and NY feel!

  • 3/5 Dean R. 8 months ago on Google
    As a loyal Circle member of the Shangri La hotels worldwide, Toronto has not disappointed on continuing the standard you would expect for $$ you pay per night with quality of service, location, cleanliness . However, only upsetting matter and hence my low score Re room is solely the fact that my family and I haven’t got hardly any sleep based on hearing all traffic, sirens (every 1-2hrs) in our room (1704), even though being on the 17th !! We are one night into our two night family vacation and will be going to a shop asap and purchasing disposable earplugs for our last night ! Based on the above, and $$ you pay per night, this isn’t to the Shangri La room standard (it’s like being on the ground floor), and would check very carefully if I was to ever return on which side of the hotel and the room location ..

  • 5/5 Bill M. 2 years ago on Google
    Stunning! I’ve enjoyed many stays at the Shangri-La over the years. This was my first time back since Covid. They have done an outstanding job ensuring guests feel safe and comfortable while keeping with the high level of service they are known for. The rooms are very clean and beautiful. No change there. The lobby bar is hopping and gives you no reason to leave the building if you don’t want too. The room service is also better than many restaurants near by and comes right to the comfort of your room. Thanks for making my return visit wonderful.

  • 5/5 S M. 8 months ago on Google
    Hotel was one of the nicest. Best part of the trip was our walk to nearby Red Rock Cannabis on 6 Church St. Staff was helpful navigating the Canadian market and we got hooked up with some absolute fire! Go check them out!

  • 5/5 Naveed S. 8 months ago on Google
    Top notch hotel with excellent service. Pool and fitness centre definitely a cut above. Great service and we had beautiful suite.

  • 5/5 Stephen G. 2 years ago on Google
    Adriana was outstanding. She attended to every single need. Her outstanding work and commitment should be acknowledged The rest of the staff are extremely helpful


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