1/5 Raj R. 7 months ago on Google
My
partner
and
I
had
booked
a
reservation
at
the
spa
to
celebrate
our
anniversary,
and
we
were
looking
forward
to
enjoying
the
amenities,
especially
the
pool
access,
as
advertised
on
the
website.
However,
our
excitement
quickly
turned
into
frustration
when
we
were
informed
at
the
last
minute
that
the
pool
was
out
of
order
during
our
stay.
This
information
was
relayed
to
us
just
the
day
before
our
arrival,
leaving
us
with
little
time
to
make
alternative
arrangements.
To
make
matters
worse,
your
staff
advised
us
to
use
a
neighboring
pool
at
another
hotel,
which
turned
out
to
be
a
subpar
facility
that
smelled
like
smoke.
Needless
to
say,
this
experience
significantly
impacted
our
anniversary
celebration
and
left
us
feeling
disheartened.
Additionally,
we
were
quite
surprised
by
the
management's
response
when
we
brought
up
our
concerns
during
our
stay.
Instead
of
offering
a
more
satisfactory
solution,
we
were
simply
told
to
call
the
hotel
for
access
in
the
future
if
we
happen
to
be
in
town.
Unfortunately,
this
does
not
address
the
inconvenience
we
faced
during
our
current
stay,
nor
does
it
offer
any
compensation
for
the
amenities
we
were
promised
but
couldn't
utilize.
I
must
highlight
that
I
paid
$750
for
our
two
messages,
expecting
the
amenities
and
services
that
were
advertised.
Unfortunately,
we
only
received
two
massages
and
were
denied
access
to
the
pool,
which
was
a
significant
part
of
the
reason
we
chose
your
hotel
for
our
special
occasion.
I
find
it
disheartening
that
a
reputable
hotel
like
yours
would
not
take
its
guests'
experiences
more
seriously.
The
lack
of
transparency
and
failure
to
deliver
on
promised
amenities
has
left
me
with
a
negative
impression
of
this
hotel
.
I
can
assure
you
that
I
will
not
be
recommending
your
establishment
to
anyone,
and
I
am
seriously
reconsidering
staying
at
any
of
your
properties
in
the
future.
I
strongly
believe
that
customer
satisfaction
is
paramount
in
the
hospitality
industry,
and
I
sincerely
hope
you
take
this
feedback
into
account
to
improve
your
services.
A
gesture
of
goodwill
to
acknowledge
the
inconvenience
we
faced
during
our
stay
would
go
a
long
way
in
restoring
our
faith
in
your
brand.
I
expect
a
timely
response
addressing
our
concerns
and
the
steps
you
plan
to
take
to
rectify
this
situation.
Your
prompt
attention
to
this
matter
would
be
greatly
appreciated.
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