2/5 Sarina S. 1 year ago on Google
We
originally
booked
our
wedding
block
with
Novotel
in
2019,
with
covid
we
rebooked
twice
and
it
was
fairly
seamless.
I
will
mention
the
rooms
were
only
held
up
until
a
month
before
the
wedding
which
I
found
odd
and
this
is
the
first
time
I
experienced
this,
as
a
guest
that
other
weddings
rooms
were
often
held
up
until
the
day
before.
As
a
result
and
because
of
Covid
many
of
our
guests
did
not
start
to
think
about
accommodations
until
two
weeks
or
the
week
of
the
wedding
wedding.
I
booked
the
room
for
my
husband
and
I
I
did
within
the
specific
time
of
the
month
prior,
when
I
called
in
I
did
request
if
we
could
have
a
bit
of
a
larger
room
king
bed
with
a
couch
area
to
lay
out
my
dress
as
it
was
quite
big
we
were
assured
not
a
problem
and
could
be
accommodated.
A
week
before
the
wedding
date
we
called
in
and
asked
if
we
could
book
another
room
at
the
guest
rate
a
room
with
two
queen
beds
as
we
had
four
people
coming
from
out
of
country
of
an
older
age
and
needed
overnight
commendations
again
it
was
booked
no
problem
the
room
with
the
two
queen
beds
was
paid
with
a
credit
card
under
my
name
but
the
reservation
was
under
the
name
of
those
for
guests.
We
sent
our
guests
with
a
note
and
copy
of
the
reservation.
upon
check-in
after
the
wedding
at
around
3
AMReception
informed
us
that
we
had
already
checked
in
earlier
that
day
this
was
incorrect
and
there
was
quite
a
bit
of
an
argument
as
it
was
said
multiple
times
that
it
was
our
error
not
theirs
upon
showing
them
the
receipts
for
the
bookings
it
was
clear
it
was
their
error
there
was
no
acknowledgement
and
no
compensation
while
we
were
provided
with
a
king
room
after
initially
being
told
we
could
only
have
the
two
queens
our
card
with
swipe
and
we
were
given
a
king
room
but
not
to
the
specifications
as
previously
requested.
Our
four
guests
were
also
quite
uncomfortable
as
they
were
in
a
king
room
with
one
bed
when
two
beds
were
needed
they
are
elderly
and
do
not
speak
English
as
a
first
language
and
weโre
not
comfortable
saying
something
and
at
3
AM
clearly
it
could
not
be
rectified
as
they
were
sleeping.
In
the
end
this
extremely
soured
the
experience