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  • 2/5 Mayumi R. 2 months ago on Google • 4 reviews New
    I was there for a tournament on the weekend and the rooms were spacious and the service was great. Unfortunately, I have found over 10 bed bug bites all over my body and I found a bed bug crawling over my bed before I left. It’s safe to say they have a bed bug infestation so I don’t recommend booking here until they can actually guarantee they have gotten control over the infestation. I would give it 4/5 but there are too many bites on me and it’s uncomfortable, especially since I have a skin condition
    2 people found this review helpful 👍

  • 5/5 Sneha V. 1 year ago on Google
    well, it was my first experience staying at a hotel in Canada and I can say that it is one of my best experiences as I really enjoy my night stay at a hotel with all my friends, we really had a great experience. Most importantly the staff of the hotel is really amazing they take care of all needs of the customers and were really humble and friendly. the food, room, and staff were amazing. they prepared fresh food which was amazing in taste. The location of the hotel is unreal as Eaton Center is within a walking distance. One of the best things that really like about the hotel is the rooms, the rooms were very neat and clean. the view from the hotel is really nice. overall, it was one of the best experiences for me and I will never forget it in my life.
    2 people found this review helpful 👍

  • 2/5 Max U. 8 months ago on Google
    The staff and service at this hotel were terrific. Food and drinks at the lobby Bistro are amazing when it's open. Unfortunately that's almost the only redeeming thing. The bathrooms in many of the rooms are grossly inadequate and functionally unusable for a king suite. - There is no sink in the bathroom itself. It is in the hallway and the counter size very small. - There is no fan in the bathroom resulting in zero ventilation. - Shower head is mounted very low, very frustrating if you're over 6ft tall. - The bathroom door is a sliding door by the entryway. Nearly a two inch gap when it's closed. This combined with the lack of ventilation makes it extremely off-putting if there are multiple guests. Beyond that, the hotel is dated (dirty carpets in common area, buttons on elevator don't light up, etc.) and the bedding doesn't wrap the comforter (it's just two separate sheets, gross considering comforters often don't get washed between guests).
    2 people found this review helpful 👍

  • 4/5 Ev F. 7 months ago on Google
    We spent 5 nights at the Courtyard Marriott. While the hotel shows some signs of its age, we had a wonderful stay. The room was clean and the beds were comfortable. We received a free continental breakfast with our Marriott credit card - cereal, toast, fruit, eggs (boiled, mini quiche), beverages (tea, coffee, juices). The staff around the hotel were very friendly. The hotel is centrally located for exploring the city and neighbourhoods. This means you do hear police, fire and ambulance sirens occasionally, but we weren’t bothered by it. We would happily stay here again.
    2 people found this review helpful 👍

  • 2/5 Josh B. 7 months ago on Google
    My parents booked us this hotel as a gift for our 1st wedding anniversary. We arrived at the hotel only to be told my parents need to be present in order for us to get our room keys. We had to change in the dirty gym washrooms to get ready for dinner. After my parents had to drive 45 minutes to get to the hotel to confirm the reservation, we then came back hours later and we were told we don’t have a reservation. We had to speak to the 3rd concierge to finally get our keys. Since it’s our 1st wedding anniversary they told my parents we’d receive a nice gift once we could finally enter the room. We received the note attached with no gift. With all being said the room was nice, comfortable and quiet, but the customer service was terrible.
    2 people found this review helpful 👍

  • 3/5 Soheil S. 2 years ago on Google
    We stayed here for a night. While the rooms were clean and well air conditioned, the hotel did not have enough staff and the ones available weren't helpful. We had to wait a long time to be checked in. Also, when I called guest services to ask for slippers, no one responded after many attempts. I called the operator who ensured me that the slippers are on their way. After an hour of not getting them, I had to go down to the reception myself. The same receptionist who had told me that they don't have rooms on higher floors (as opposed to my reservation request which they had agreed to) told me they don't have any slippers in the hotel! So, after me having to explain what the operator had told me she spoke with her supervisor and turns out they had slippers and sent someone to deliver them to my room. You expect more from these establishments where they basically just need to try and keep the guests happy. I don't recommend staying in this hotel while there are other choices available.
    2 people found this review helpful 👍

  • 4/5 Martin L. 2 years ago on Google
    I've been at this hotel on more than one occasion, and every time has been great. Excellent location, just a bit north of downtown, with easy access to public transportation. Indoor parking is great. My room was clean and quiet, except for the toilet that seemed to whistle when you flush, but no big deal. Staff very nice and accommodating. Great value too.
    2 people found this review helpful 👍

  • 1/5 Paolo C. 6 months ago on Google
    Sadly I used all my points to have a great b-day celebration 🍾 however from the moment I check in I was not welcome as GOLD ELITE and they made me wait for my room. I explained to the agent I flew all night to what he said I had no rooms ready. He made me wait at the lobby for an hour and never reached me back. I had to approach another agent who was amazing and she made me feel valued however for some reason I got the noisy room ever. My 52K points was not worth to be spend at this location. I will be reviewing on TripAdvisor as well.
    1 person found this review helpful 👍

  • 5/5 Manj D. 1 year ago on Google
    I love this place because of the service. Shawn at the front desk is always, friendly, couteous and has a sense of humour. He remembered me and my request for my previous stay. Thanks, Shawn! The location is fantastic. Tons of restaurants, shopping, and amenities within walking distance. It also has complimentary self serve laundry. The rooms are spacious and they work hard to keep them clean. Thank you Marriott!
    1 person found this review helpful 👍

  • 3/5 Michelle T. 1 year ago on Google
    I stayed here the past weekend and the room was nice and clean, had a king-sized bed, mini fridge, safe, TV, toiletries, etc. Provided all your standard necessities and met the typical expectations of a hotel. There is also a gym facility but I did not check this out. Although it is a great place overall, there are some issues. Had some difficulties sleeping as the fans outside the building were fairly loud and could be heard throughout the night, along with the rather frequent sirens and sounds of traffic. The curtains in my room would not close all the way as well and left a gap of light which was annoying. Lastly, not to mention, got charged an extra $100 once we checked in and don’t even know what it’s for.
    1 person found this review helpful 👍

  • 1/5 Paula 7 months ago on Google
    Terrible experience staying at this hotel. The daily weekday rate was crazy, over $600, and not even a complimentary breakfast is offered. The carpets in room were very old and dirty, bathrooms are so very outdated. Our window faced the roof and a big air conditioner so we had absolutely no view. We saw two mice while staying at this hotel, one ran out right in front of us in lobby and a staff member was chasing it. We saw another one while having breakfast in restaurant and when we told waitress she smiled and said nothing. We couldn't wait to get out of there, 3 nights was 3 nights too long. We will never stay here again!
    1 person found this review helpful 👍

  • 3/5 Bruce W. 1 year ago on Google
    Would I recommend this hotel to a friend? Yes. Would I stay here again knowing what I know? Yes. This is a solid 3 star hotel. Nothing fancy about it. The best thing about it is its location being in downtown Toronto. It is reasonably priced compared to other hotels. The room was clean. Staff were helpful. Elevators were slow.
    1 person found this review helpful 👍

  • 3/5 Haleigh S. 2 years ago on Google
    Check in was early and easy. We had a room with a balcony that faced the street, so it was loud and difficult for sleeping. The balcony is not big, very small. Found the room very cold , had to call and ask for blanket. The room is nice , the bathroom is small, no lotion or cream is available in the room. The hot water in our room wasn’t working, had to turn the nozzle all the way , and it was very Luke warm. The restaurant was not open and ice cooler is on only certify floors. All in all, it’s an okay hotel , I’ve been in better Marriot hotels.
    1 person found this review helpful 👍

  • 5/5 Lenguyen P. 1 year ago on Google
    The stay was exceedingly great for my friends and me in our first visit in Courtyard Toronto Downtown. We were assigned a large and really freshly cleaned room with a sizable bathroom. Given that we were on a very high level, the city views from the room were incredible. Breakfast was self-serve and offered a wide variety of tasty options downstairs. There were many popular tourism attractions in Downtown that were close to the hotel and could be walked to. The service here was amazing and you can see the staff here genuinely strived to make this a fantastic experience for guests. Special shout out to Mr. David - who is in-charge Assistant General Manager in hotel. He gave us many helpful information and is very good representatives of the Marriott Brand with his knowledge and willingness to help. I would definitely recommend this property to others and look forward to staying here again in the future.
    1 person found this review helpful 👍

  • 3/5 Deborah C. 7 months ago on Google
    I’ve stayed at this hotel twice in the past year. Each room I’ve stayed in seems to have paper thin windows / outside walls. You can hear emergency vehicle sirens at all hours of the day / night. I wore ear plugs to sleep and was still woken up by how loud the sirens were in the middle of the night. It’s as if you are outside on the street next to them. I see others mentioned that their rooms had the bathroom sink outside of the bathroom. I’m not sure where those rooms are, both rooms I had have had the full washroom in one room, including the sink. The room was nice otherwise and clean. The housekeeping staff was very nice. The $52/ day valet parking is a bit much. I noticed there is a parking garage across the street if you do not want to do the valet. The location is great, right in downtown and very close walking distance to the subway station.
    1 person found this review helpful 👍

  • 3/5 David R. 2 years ago on Google
    Overall the hotel is excellent. Unfortunately it's the little problems that you remember. We were in room 420 and the door number had been stolen and not replaced. My wife got locked in the bathroom because the sliding barn style door was broken. I almost did too but I was able to pry it open with all of my strength. I would have wished for a bottle or two of water in the room. The hand sanitizer wipes in the room were a nice idea. The TV and channel package were excellent. Provisions had been made for quick breakfasts. Use their underground parking option. It's worth it. They seem to be having issues with fraud and are effectively dealing with them. A tap system was being used on the main sliding doors. When our key was initially given the staff member stated that the room number was written on the envelope rather than saying the number out loud. This would prevent bogus room charges by people hovering in the lobby.
    1 person found this review helpful 👍

  • 4/5 Jacob T. 5 months ago on Google • 198 reviews
    This Courtyard is centrally located downtown and surrounded by restaurants, shopping, etc. The staff was incredibly welcoming and gracious, including helping me print a script that I needed for a speech. The room was larger than I expected and had all of the usual furniture, but it felt a little empty. It was as if the furniture was meant for a smaller room and not the larger space I was in. The toilet was unnecessarily close to the shower, which gave you very little floor space when getting in/out of the shower. The hotel was a beehive of activity while I was there, but I never felt crowded in the lobby/elevators. It was a great stay and I’d stay here again!

  • 2/5 Jill S. 10 months ago on Google
    Valet parking was the only option available. I was not told of this in advance and was an extra expense I did not plan on ($52 a night). The wall paper in the bathroom was peeling, the TV was not working when we arrived and we needed service. Tried calling the front desk and was redirected to an extension of someone who was not working that day. They tried to direct us to call an outside line to get help. Way too much work, we could not reach the front desk with our issue so we had to go down to the desk to ask for help. They did come fix it quickly. The bed was worn, the shower head pipe cover was not attached. For paying over $400 for one night, you would expect it to be perfect. The location was very good, there was a lot of street noise though.
    1 person found this review helpful 👍

  • 5/5 Abhijit C. 2 years ago on Google
    Comfortable stay. Lovely staff. They are maintaining the COVID protocols. They are not keeping any coffee machine, hair dryer in the room. If you ask for it they will provide you a sanitized one. Room was nice and comfortable. The AC was a bit loud though. They had some sandwiches and coffee options in the lobby area which was convenient.
    1 person found this review helpful 👍

  • 3/5 Jessica S. 9 months ago on Google
    Door staff are helpful and courteous. Desk staff adjusted file to my needs and the room was clean upon entry. Housekeeping quickly brought up conditioner when the shower bottle was empty. Parking prices are outrageous if you stay more than one night as they only offer valet parking at $52. PER night...
    1 person found this review helpful 👍

  • 4/5 THE STORY O. 3 months ago on Google • 58 reviews New
    The service was impeccable, with a friendly and attentive staff. The room was not only comfortable but also meticulously clean. The hotel’s central location made exploring the city effortless. From the stylish decor to the top-notch amenities, it was a truly five-star experience. I highly recommend this hotel for an exceptional stay in downtown Toronto.

  • 5/5 Megan C. 5 months ago on Google • 20 reviews
    Excellent experience. Rooms were spotless, and the housekeeping team kept them pristine during our whole week-long trip. Plenty of space: fridge, dresser, closet, roomy bathroom. Linens and towels were fluffy and clean. Complimentary water and chocolates were a lovely touch! The continental breakfast was okay—I would skip and find something local instead; the selection wasn’t great. The hotel staff were sooo kind and were able to offer great local recommendations for things to do. Location is perfect—safe and easy to walk to many nearby neighborhoods. Ideal for those visiting the university or tourists looking to explore downtown.

  • 3/5 Anna C. 2 months ago on Google • 12 reviews New
    Nice, spacious, and clean rooms. Took 1 star off because there is no robe and slippers, and the little daily lotion that I used on day 1 was not replaced on the following 3 days. The bath is small, and it even so when I tried to feel it with hot water (max) by the time its full the temperature is barely warm (if you wait a bit and add hot water later you can still get a decently warm bath). Also, I had an issue getting into my room on day 3 - lock batteries had to be replaced, which was done promptly I admit. Another star because the conditioner in my room was very loud, and as I am a very light sleeper, I had trouble getting my rest at night, and by the end of my trip, I was feeling exhausted.

  • 5/5 YILMAZ �. 3 months ago on Google • 11 reviews New
    Hotel is almost at city center. You can walk where ever you want. Even subway station 100 meters away. And there is drug shop near the hotel you can shop snacks or something 24 hours. During the check out time front desk agent “Carolina” she was really helpful, cute, friendly. I told her there wasn’t coffee at my room and she brought me large complimentary coffee. This is the hospitality sector. Thank you for all. I will come back again.

  • 5/5 Andrew S. 4 months ago on Google • 6 reviews
    This hotel is close to where our son lives so we have been several times…..always clean, professional and meets expectations. In our last visit, however, we had two interactions with housekeeping staff that gave me pause to make this comment. Separately, both women were incredibly pleasant, helpful and honestly made us feel like they valued us as guests. I can only hope that this means they have a manager who appreciates the hotel needs to know how to pick and motivate great people!

  • 4/5 Tom F. 2 months ago on Google • 5 reviews New
    The location can't be beat: walking distance to lots of downtown locations, including hospitals and eateries. One of the bartenders from the lobby bar made a fantastic dinner recommendation -- greatly appreciated. The room itself -- king size (upper floor) -- was comfortable. There was a strange chemical odor in the room that I noticed whenever I returned from being out, but it wasn't super strong. My main issue was noise: the guests in the room next door were incredibly loud, incredibly late. I called the front desk to address what sounded like a party -- loud music and talking/laughing at 3am. They sent security immediately, but the security personnel gave a warning ... then came back 15 minutes later and gave another warning. In my opinion (and based on other hotel policies), there shouldn't have been any warnings -- anyone who wasn't a registered guest in the room should have been required to leave immediately, given the inappropriately late hour.

  • 5/5 David L. 7 months ago on Google
    This has been my go-to place to stay in the Toronto core for over a decade, dozens of stays, and never been disappointed. Perfect location moments from subway, minutes from numerous eating options. Clean well maintained property and rooms, efficient staff. Price is generally significantly more reasonable than competition. And they upgraded the in house lounge/restaurant since COVID, it's now spacious and quite homey. Families are now to be seen playing cards and boardgames there, now a pleasant place to hang out. Will keep coming here and nowhere else as long as it maintains this level.

  • 4/5 Michele J. 9 months ago on Google
    Decent stay, stopped in for one night. Good location, walkable area, close to food, bars, shopping, etc. We were able to save money by parking on the street, we downloaded the park app and loaded it as necessary. The room was set up very weird, the sink was located on the outside of the bathroom, I found this to be very unsanitary. Pretty quiet hotel. Check in was easy, nice staff. One of the elevators was down, which caused there to be a line to get up to rooms. Would stay again for the convenient location.

  • 5/5 Suzanne T. 5 months ago on Google
    We had a wonderful stay at the courtyard Marriott. All the staff were kind, courteous and helpful. A huge thank you and shout out to our front desk agent (I believed she was the assistant front desk manager), who went above and beyond and thoughtfully sent a bottle of prosecco to our room to make our stay even more special. What a thoughtful surprise, that was so greatly appreciated.

  • 5/5 Linda F. 8 months ago on Google
    I was blown away by the service at this place! I’m Marriott Titanium but I’ve never had better and friendlier service from everyone who worked at a hotel. Even for Canadians, they seemed super nice. The location was perfect and a great place to start our wandering around the city. I would absolutely stay here again.

  • 5/5 Seamus D. 8 months ago on Google
    Very nice location on Yonge Street near the Univ of Toronto. Great many places within walking distance including the Toronto sign. Rooms were very nice although the mattress needed to be replaced. Bathrooms were very clean. Bistro was a nice spot for lunch and dinner. Grab and go option. Complimentary breakfast was somewhat limited and closed 30 minutes early.

  • 5/5 Jitender B. 8 months ago on Google
    Great location in Toronto downtown. We parked in a nearby garage to save on parking, however parking rates differ by day vs night , and complicated. Hotel is very close to the Metro and bus stop, so it’s super convenient to go anywhere via public transit. Free access to laundry machine is a nice perk on long stay. The bistro inside hotel is also decent.

  • 2/5 Jerry E. 8 months ago on Google
    This hotel is incredibly frustrating, I have told countless colleagues and friends about the incredible restaurant on premise, both food and especially the team (I have told them countless times the restaurant is higher than the hotel. The hotel is older, and I can forgive worn furniture and rugs, but I cannot ignore rudeness. I have stayed there on every stay in Toronto since October of 2022, i have very specific health needs because of leg issues, I have asked them specifically for additional items in the room verbally and through their app. I always am assured i will get what I need, but rarely do. In addition to this, on my last stay, I was having breakfast at 745AM (I needed to return to my room by 8 for a work call) there was an event going on that weekend in Toronto and the hotel created an odd policy of wearing a wristband. They are welcome to do whatever they want, however, since I was checking out after my call I didn’t see a need to put that wrist band on for 15 minutes, these types of bands will irritate my skin within minutes. I told their assistant manager that I was only going to be in the restaurant for 15 minutes then checking out in an hour, he insisted (stared me down) that I “must put the band on”, I explained I would be leaving in a hour or so and he wouldn’t give it up. I asked for my food to go and ate in my room. I watched him bully other guests (while they had food in their mouth) to put their band on. Again, whatever policy they have is their business, and if a guest doesn’t like it they can stay somewhere else. I, however do not need to be harassed while trying to have a quick breakfast and checking out within an hour to put the band on. I told the front desk assistant manager that I needed a note from a senior manager as to whether or not they want me to stay at their hotel and if they would be able to support my needs, all I received was a note from the same assistant front desk manager. I have since canceled two reservations and am staying elsewhere in Toronto. If the hotel GM can’t find time in their day to send a quick email to a lifetime Titanium guest with ongoing issues, then i can understand why the service levels are so low.

  • 3/5 Kali B. 5 months ago on Google
    Was definitely disappointed as the hotel and rooms were older than i expected, with it being a Marriott. We were there on business and my colleagues had to ask for new rooms as the ones they were given were still dirty. Food was good at the cafe/bistro. Within walking distance of lots if you want to stay right downtown. Overall was an alright stay, just felt like it wasn't the typical Marriott standard from others I've stayed at.

  • 2/5 Malika 5 months ago on Google
    The Courtyard by Marriott hotel is beautiful and located in a great area. The village offers great nightlife and has delicious food options nearby. The room was also comfortable and clean. However, I will never stay at this location again due to the numerous occasions of racial profiling. If you are Black, I’d advise staying somewhere else. Everytime we entered or exited the hotel we were scrutinized and questioned. My sister and I were walking to gym on the lower level and a male employee from the other side of the hotel, followed us downstairs with a clipboard and escorted us to the gym and said we need a key to get in. He then followed us back up to lobby after we finish checking the amenities. One night I requested water as I seen other guests doing. They all received 4+ bottles and when I asked I only received one and needed to confirm my room number. Lastly we requested a late check out but the key stopped working at 11am. My sister went to get it fix while I went out and she got the third degree. A blonde lady with glasses gave her a hard time because she wasn’t the main name on the reservation. Staying at this hotel was frustrating and very stressful. We had to constantly look over our shoulder to see if we’re being followed or grimaced at. Very unsettling experience in Toronto. Also please note, there is no longer a pool.the google photos were false. There was no complimentary water in the lobby(Like lemon water) or in the room. This is unacceptable.

  • 4/5 Zina R. 6 months ago on Google
    Busy downtown hotel in a very convenient location if you like anything by the village. It's minutes to the subway so quick to get anywhere. Just be wary that because of the area, you'll encounter some "sketch" later at night. They lock the front doors at 10 for this reason (accessible via key card or paging the staff).

  • 4/5 Ryo S. 7 months ago on Google
    Nothing they can really do about the room but there is no airflow in the bathroom and the ventilation system was not working. There is a lot of humidity in this small room. The cleaning staff is good and they are nice. The laundry room is accessible but don’t count on it too much because there is a lot of people who want to use it. There is two laundry machine and two dryers. The swimming pool was not open. Not even sure they actually still have one operational. The gym was nice and accessible. The good point is the Starbucks right in the hotel and the staff is really nice and good. + the location is great + valet parking. Big - The smoking area is right in front the hotel. So when the valet is bringing the car and you need to install you baby inside the car, you and your baby will have a nice smoking break with the smokers customers. I would not recommend this hotel if you have a kid. I would recommend it if you need a place accessible as couple or business trip. If you are the manager of this hotel and you read that. Your main asset is your staff. They are great and most of the satisfaction come from them.

  • 3/5 Cal A. 5 months ago on Google
    The staff were uniformly polite and helpful, save one. However there is a noticeable smell to the sixth floor that speaks to poor cleaning or ventilating. I had to keep the window slightly ajar. And the heating/cooling system blew directly onto the bed. There also seems to be an issue with hot water, it continually appeared and disappeared during showering and shaving. Uncomfortable, sir, but also potentially harmful. The staff addressed the issue with the fridge not working, eventually... The first service had to be called twice and then told me to just fill a pail with ice. The second finally delivered a new fridge I would try a different hotel next time I'm in Toronto.

  • 3/5 Phil C. 6 months ago on Google
    Excellent location, comfortable rooms. The staff did not have a “can do” attitude. Especially as a Titanium Elite with Marriott, simple requests could not be addressed. The welcome and arrival experience was formulaic.

  • 5/5 J J S. 6 months ago on Google
    Our room was in the 5th floor. The room was large comfortable and very clean. During our 3 night stay the housekeeping was excellent. Good sized bathroom decent tv safe and coffee making facility. On our first night we dined at the in house restaurant the Bistro. The menu was not extensive however the food was good. Where it stood out however was the service provided by the team. My thanks particularly to Daniel what a star. He could not have been more helpful. He went out of his way to help and make you feel at home.

  • 3/5 Retired G. 5 months ago on Google
    The price was a bit much for what I got. Requested a room at 2pm, two days in advance. They were not able to accommodate. No problem. I arrived at the hotel and had to track down the valet. Come to find out they were there just did not feel like doing their job. No problem. I finally got to my room and I was immediately met with a musty, dank smell. The sheets and bedding were clean. The bathroom had hair everywhere. Being tired, I just accepted and cleaned it myself. I wish I didn't. I would not stay again or recommend.

  • 5/5 Harrison G. 5 months ago on Google
    I enjoyed my stay. The staff was helpful and helped me get a nice view of the CN tower. The elevators were fast. The entrance is a but inconvenient if you are trekking by foot. It is designed for cars to enter the driveway. I enjoyed the spacious room.

  • 4/5 Marky_marc 6 months ago on Google
    Stayed here twice. December 2021 and October 2023. Pleasant staff. Very convenient location close to the subway and not far from the Eaton center. I liked my room the first time. This time was nice as well but the water pressure wasn't great. This time, one of only two elevators for the North Tower was down which was inconvenient as well. A little annoyed that they lock the front door at night from 10-8 when hotels in bigger cities in higher crime rate areas find better ways to ensure security.

  • 4/5 Kent 6 months ago on Google
    Pretty standard Courtyard experience. The hotel is large and busy, with lots of business travelers during the week and families on the weekend. Thankfully it was still pretty quiet at night. Room was large and clean and mine even had a balcony, which was a nice surprise. Small quick service eatery in the lobby, which had sandwiches and coffee in the morning. It was very busy each morning, but they manage well. I would recommend if you need to be in this area.

  • 4/5 Claire N. 1 year ago on Google
    Stayed for two nights. Room was clean and quiet. They gave us a free upgrade which was very appreciated. The elevators are pretty small but its an older hotel so that's expected. The restaurant served a pretty good breakfast and wasn't crazy expensive. I would definitely stay here again.

  • 5/5 Jessica J. 2 years ago on Google
    Excellent customer service from this location! Arrived very early for check in and was accommodated. Originally had a king bed reservation but was offered two twin beds. The sheets were a little dusty (friend had an allergic reaction) but front desk arranged to have the sheets changed immediately. If anything the washroom could have counters/something for us to put things on but that’s ok. The sink, the water spills everywhere but it’s still a nice Reno. Overall, staff were amazing and they did their best to accommodate us :) thank you!!

  • 3/5 Daniel C. 2 years ago on Google
    Booked this hotel for one night and it’s definitely a little outdated. Our towel rack fell off as we took the shower towels off. The room we got, the sink was not in the same room as the shower and toilet. The bed was comfortable, the view was alright. The location is good as it’s close to Yorkville, the Village and Eaton Centre. For one night, it was manageable.

  • 5/5 Jason R. 2 years ago on Google
    Staff is excellent. Early check in requested and granted even though they are super busy, they got me in. I thank you very much for that. Due to my travel times it was fantastic and I was able to sleep perfectly on the very comfortable bed. Everything professionally cleaned, easy access to room. Just a great place to stay when you’re going to and from the airport.

  • 3/5 Arya S. 2 years ago on Google
    We booked a room with two queen beds and were given a corner room with a pull out couch as well, which was nice. Other than that, I had a few issues: The air conditioner ran too cold, and it was not possible to change the settings. We booked for three people, but they only provided two sets of towels on arrival, and they didn't come to clean the room once while we were there (3 days). Overall the hotel was a bit run down, but staff was very helpful and friendly.

  • 5/5 Ted van M. 2 years ago on Google
    Staff was very friendly. Hotel was immaculate. Our room was much bigger than many other Hotels we have been to. It was also very comfortable and updated. We definitely will be back!

  • 5/5 Jane D. 2 years ago on Google
    Wonderful stay! The room I got was huge and the balcony view was wonderful. The room was clean and the bed was superbly comfortable. Every staff member I interacted with was pleasant and courteous. The lady downstairs at the resto was funny and very delightful to talk to. The only problem I had was the parking. There was none so I had to park across the hotel. A minor inconvenience but wasn't too pleased about that after driving for over 6 hours. Will be staying here again in the future tho. A++

  • 5/5 kall n. 2 years ago on Google
    We had an amazing stay on Monday night at this hotel. Ben at the front desk checked us in and we absolutely loved him! He was so friendly, very happy to assist us with anything we needed, and when we came back from the leafs game he greeted us with a smile at 10 pm. HE IS SO AWESOME! I 10/10 recommend staying here and we will for sure be back.

  • 4/5 Diane W. 2 years ago on Google
    We spend the Black Friday weekend at this hotel and had a great time. We watched a show “No change in the Weather” and walked all over the area to the quay. The location of this hotel to all of our activities was perfect. We never used our rental vehicle after we arrived. This hotel is clean, spacious and well run by caring staff. We had a wonderful time! See you next year, same time - same place!

  • 3/5 Ashley B. 2 years ago on Google
    The hotel is central but old. Though I eventually had my room changed (and the staff was really kind!) The room had a stain on the sheets, the bathroom door wouldn't close, there was a hair in the tub. The hotel was a nice location and a spot to lay your head, but it needs a renovation!

  • 4/5 C B. 2 years ago on Google
    As my wife and I work for Toronto General hospital, we appreciated the offer by the Marriott to.stay I'm their hotel. The 5 things I appreciated 8m the hotel were the breakfast oatmeal made by their eatery, the smart teevee so my wife and I could watch Gordon Ramsay's Kitchen Nightmares, the Paul Mitchell Tea Tree shampoo and Lemon Sage body wash, the comfy bed and the excellent service provided by the Hotel Service Agents, Rina and Adele. Thank you for your kindness

  • 4/5 Scott W. 1 year ago on Google
    Great location, was central to the location we were going to be. Clean hotel. Brunch staff weren't there most attentive. Very nice smelling lemon hair conditioner and body wash, wasn't a fan of the tea tree shampoo. Room felt a little dated but I guess the building is pretty old. The mirror above the sink needed better lighting. All in all I'd go back but I found the room rate extremely high compared to other hotels in the same caliber. Might shop around to other hotels first.

  • 5/5 William S. 1 year ago on Google
    Don't forget to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a room. This site will compare countless booking web sites and normally will have prices much cheaper compared to others! Thank me later! This place is the best rated in the area. I've been staying here for a very long time. If you stay for a few days you definitely won't be disappointed. I love this hotel! Great location, terrific staff and very comfortable atmosphere. I also had High Tea there for an afternoon and it was lovely. The owner, Frank, is an absolute gem. 10/10 would recommend

  • 5/5 Rosario N. 2 years ago on Google
    I am here for a two weeks. I just want to say how helpful and friendly the staff here are. From the coffee bar in the lobby to the front desk to the amazing cleaners. They are very helpful in every way. Great location for shopping, nightlife, food and food. 24 hours shops nearby like shoppers drug mart for your convenience right across the street. I’m here for work, and hate didity laundry in my room. They have guest laundry for free and even supply the detergent. I would recommend it highly for a business or pleasure. Just want to say thank you Marriott Staff, Keep up the amazing work I will definitely be booking her for my personal vacation.

  • 4/5 Blair S. 2 years ago on Google
    Good mid-level hotel just off Yonge St north of College Park & Carleton St. Courteous and professional check-in, nice upgrade to a suite. The room was clean and comfortable, aside from a couple of minor quirks. Being able to open the windows was a big plus. Unfortunately, due to COVID some services were either limited or unavailable, most notably the Bistro/Lounge/Bar.

  • 4/5 Matt P. 1 year ago on Google
    Wife and I stayed here three nights. Good location. Parking garage was a bit tricky. Initial check-in was a bit chaotic with a small parking area out front. Had some issues with the business center but the front desk printed out what we needed. Price was reasonable. Rooms were ok, nothing special. Room was not serviced during our stay. Bathroom had some paint peeling on the ceiling in room 618, otherwise everything was fine.

  • 4/5 Brian W. 8 months ago on Google
    The front desk and actually all the staff we encountered during our stay were exceptionally nice and welcoming. We received an upgrade to a corner room with a balcony and a great city view. The room’s layout was a little weird, it didn’t have a sink in the washroom. You had to walk down the hall to wash your hands after using it. The room and the hotel in general was fairly clean and offered us the opportunity to really relax and enjoy our stay.

  • 3/5 Josh S. 1 year ago on Google
    Good location, easily accessible parking and valet. Within walking distance of multiple restaurants, nightclubs, and the Subway. Rooms are plain, clean and modern. The elevators are a bit slow, so you have to wait a bit longer than other hotels. Our hotel room had one issue, the shower wouldn't keep it's temperature. It would slowly get hotter and hotter. We just turned it down throughout our showers. Mentioned it to the front desk on the way out. You kind of expect more, for the cost of the room.

  • 5/5 Zhaohan X. 1 year ago on Google
    Excellent location at the heart of Toronto. Only have valet parking option for $48 daily with in and out privileges. Staff is super helpful we arrive early in morning and was able to get us a room for check in. Room is pretty clean and tidy. No wired smell or other noticeable issues. Very easy to go any places in downtown Toronto and very close to subway station too.

  • 3/5 Lisa L. 1 year ago on Google
    The service was good. Staff is friendly and when we wanted to extend our stay an extra day the woman at the front desk tried really hard to accommodate us. Luckily she was able to. The building while clean has a slight air of neglect. The carpet was worn in many places and there were some stains on the walls in the hallway and in our room. Our tub had some rust coloured staining in the centre. All of this I could have overlooked if our non-smoking room hadn't stunk of stale cigarettes and general old neglected building smells. Definitely not worth the price!

  • 5/5 Justin W. 1 year ago on Google
    I had an amazing stay at this hotel. I am member of their loyalty program, and they went above and beyond to meet my needs. Because of my status, they allowed me to check-in early. They also upgraded my room to a suite. The room was amazing, spacious, and the bed was so comfortable. I slept great. It's also close to the train and other restaurants and shopping in the area. There is also a restaurant in the hotel with a nice, affordable menu and bar. I definitely recommend this hotel if you'll be in the area.

  • 5/5 Jurgi P. 1 year ago on Google
    I had a great stay at this property. My rate was the lowest in the area. The hotel seems quite happening midweek. Room is ok, nothing to die for but the service is excellent. There is even a hidden washer dryer you can use for free if you need it. great titanium recognition. I will go back there even if the room is not the fancier. I refuse to pay 500-600$ for elsewhere hotel room.

  • 5/5 Harmanjot S. 1 year ago on Google
    Courtyard by Marriott Toronto is in perfect location in downtown . Me and my classmates visited first time in this hotel because our college organized a trip. We stayed one night in hotel and the rooms were super cool. It was neat and wide with well maintained. Staff is also very helpful to each and everyone beacuse they give proper respect to their customers. In my this trip we played many games in hotel. The view was looking amazing outside from our room where me and my friend stayed. At the end of the trip we enjoyed each and everything about hotel in short trip which was managed by staff like we saw laundry part, kitchen etc. That part was most liked by me. My overall experience was excellent.

  • 5/5 Preetika J. 1 year ago on Google
    What a great experience! I went with my college’s professor and classmates for one night stay. The location of the hotel is situated in the city. The underground subway is at walk distance, which is excellent for commuting, and also has a small markets and malls on the adjacent block. So, the core advantage is that if it is morning or night, you can always have the best view from the building such as watching big skyscrapers, and when it’s dark you can feel the peaceful environment around you when you look outside. In terms of hospitality, the staff was quite good, friendly, so caring, polite and really helpful. In the morning, I need something I just called the front desk, they delivered the material in just 5 minutes. I personally loved their services. And the food was so yummy.

  • 5/5 Tyson D. 1 year ago on Google
    During my visit to this hotel, the customer service they showed me blew me away. Employees were always happy to ask if I was doing ok and check if I had any issues. The location of this hotel made it easy to get to places and had a very nice view of the city. The room was very spacious and very well cleaned; the beds were also very comfortable, and they also provided basic amenities like shampoo and body wash to make you feel nice and clean. This hotel offered a fitness center to work out, which was spotless. Overall, with the very good customer service I was shown, being near popular locations, the very spacious and eye-catching rooms, and having the bare necessity equipment for a good workout in the fitness center, I would highly recommend this hotel to anyone that is visiting Toronto and needs a place to stay for a couple of nights.

  • 5/5 Quỳnh Hoa L. 1 year ago on Google
    I must say I had a sweet sleep ever since I’ve been in Canada. Hotel has a great location which gave me a chance to go for a walk to CF Toronto Eaton Center, Nathan Phillips Square, as well as well-known shops and restaurants surrounding. The building is a bit dated for me but big, clean, and well maintained. Additionally, my room is comfortable and spacious; the bed is soft and easy to sleep. I took a picture of downtown at night from my room's window, and it was one of my favorites photos. Overall, my entire experience was wonderful.

  • 4/5 Adam W. 9 months ago on Google
    This is a great spot for business travelers. O had meetings in the core (downtown) and outside, and it was perfect access to both. Management and staff are as wonderful as the in room commercial (rare alignment). Little Bistro had quality food and wonderful service. The gym was clean and good equipment. Area a bit tough, a fee sirens 🚨 and city noise but for work travel that's just fine. Small things could be better - shower wasn't working day 1 (they promptly fixed), didn't refresh ☕️ day 2 (I need coffee!) And room cleaning didn't remove garbage frequently. Little things I suspect were due to Canada Day long weekend busyness.

  • 5/5 John B. 2 years ago on Google
    I'm a little bias to this rating as I was employed as an engineer at this hotel but I can say that it's a superb place to stay while in Toronto. The beautiful staff is so awesomly accommodating, friendly and warm. The location is great to get anywhere using the almost great public transportation system we almost got right. Kidding. Love this city 4 Eva.

  • 4/5 MarcAnthony S. 9 months ago on Google
    A clean and welcoming hotel. Check in and out was seamless. Valet parking was easy and well run. The location is central to many attractions. The staff greeted us with a "welcome back" whenever we entered the hotel. We enjoyed our stay.

  • 5/5 Tammy M. 9 months ago on Google
    Remember to use HoteITully.ᴄᴏm when booking your room. This website will compare hundreds of booking web sites and typically will have rates much cheaper than others! You're welcome :)! This hotel is the best rated in the area. I have been staying here for years. If you stay for a few nights you definitely won't be disappointed. Well, it was a wonderful experience to visit the hotel with college friends and professors. I am very impressed with the overall facilities of the hotel, as it was super clean, spacious, and well organized. I feel extremely lucky that I got the opportunity to stay there for one night with my friends and we all stay there in double-double rooms and most importantly the general manager of the hotel gave the full hotel tour in brief to all the hospitality students which was helpful to all of us to learn more about hospitality industry.

  • 5/5 Marie L. 1 year ago on Google
    I stayed here for one night for our downtown trip with my classmates, and the room was spacious and clean, the bed was extremely comfortable, and their room service is always available. We also had a tour inside the hotel, from the food and beverage area to the engineering department, and all the staff we’ve met are very hospitable and friendly. They will really welcome you with a smile. What I like the most is the buffet they served. The food was fresh and delightful. I recommend this hotel because the location is good, easy to get in and out of the city.

  • 4/5 Maysheen T. 10 months ago on Google
    They have their own cafe in the lobby that serves Starbucks coffee. They also provide complimentary laundry service to their guests. Take note that you have to be mindful of the time that you'll check in, because the front door entrance is only accessible by a room key after 10pm. A workaround is checking online using the Marriott app and they will issue a mobile key that can open main doors and guest rooms :)


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