2/5 Jerry E. 8 months ago on Google
This
hotel
is
incredibly
frustrating,
I
have
told
countless
colleagues
and
friends
about
the
incredible
restaurant
on
premise,
both
food
and
especially
the
team
(I
have
told
them
countless
times
the
restaurant
is
higher
than
the
hotel.
The
hotel
is
older,
and
I
can
forgive
worn
furniture
and
rugs,
but
I
cannot
ignore
rudeness.
I
have
stayed
there
on
every
stay
in
Toronto
since
October
of
2022,
i
have
very
specific
health
needs
because
of
leg
issues,
I
have
asked
them
specifically
for
additional
items
in
the
room
verbally
and
through
their
app.
I
always
am
assured
i
will
get
what
I
need,
but
rarely
do.
In
addition
to
this,
on
my
last
stay,
I
was
having
breakfast
at
745AM
(I
needed
to
return
to
my
room
by
8
for
a
work
call)
there
was
an
event
going
on
that
weekend
in
Toronto
and
the
hotel
created
an
odd
policy
of
wearing
a
wristband.
They
are
welcome
to
do
whatever
they
want,
however,
since
I
was
checking
out
after
my
call
I
didn’t
see
a
need
to
put
that
wrist
band
on
for
15
minutes,
these
types
of
bands
will
irritate
my
skin
within
minutes.
I
told
their
assistant
manager
that
I
was
only
going
to
be
in
the
restaurant
for
15
minutes
then
checking
out
in
an
hour,
he
insisted
(stared
me
down)
that
I
“must
put
the
band
on”,
I
explained
I
would
be
leaving
in
a
hour
or
so
and
he
wouldn’t
give
it
up.
I
asked
for
my
food
to
go
and
ate
in
my
room.
I
watched
him
bully
other
guests
(while
they
had
food
in
their
mouth)
to
put
their
band
on.
Again,
whatever
policy
they
have
is
their
business,
and
if
a
guest
doesn’t
like
it
they
can
stay
somewhere
else.
I,
however
do
not
need
to
be
harassed
while
trying
to
have
a
quick
breakfast
and
checking
out
within
an
hour
to
put
the
band
on.
I
told
the
front
desk
assistant
manager
that
I
needed
a
note
from
a
senior
manager
as
to
whether
or
not
they
want
me
to
stay
at
their
hotel
and
if
they
would
be
able
to
support
my
needs,
all
I
received
was
a
note
from
the
same
assistant
front
desk
manager.
I
have
since
canceled
two
reservations
and
am
staying
elsewhere
in
Toronto.
If
the
hotel
GM
can’t
find
time
in
their
day
to
send
a
quick
email
to
a
lifetime
Titanium
guest
with
ongoing
issues,
then
i
can
understand
why
the
service
levels
are
so
low.