I wouldn’t recommend this place to my worst enemy! **August 6th to August 9th, 2021** Reception is a nightmare!! I booked my stay prior to my trip to Toronto. I left an email that I would like an early check in and no response. Then I proceeded to call multiple times and same thing no response. I spent my morning waiting around at a coffee shop till my 3pm Check in. When I check in they give us “Room 7” prior to that I had to call like 7 times to get ahold of reception. When we unlock our room door there is a man sleeping in the bed. Clearly they don’t check if their guests are gone after the check out time. I then became furious with everything, called front desk multiple times. They picked up and gave us “Room 6” when we entered it was nice, tiny and very cold. AC runs non stop. It seemed very unclean and very unsanitary. There was someones sweater left in the top drawer in the room under the mini fridge. The area is also very sketchy. Wake up and there is a shooting outside the place. 2 people killed and 2 people injured! How crazy is that. Heavy police presence and area is taped off for several hours. The thing that made the stay the worst was just RECEPTION they don’t care about their guests sadly. Took them 3 days to return my damage deposit. Every time I called they said the same line “I will have to speak with the Manager, she will send it today” got the same line for 3 days. Till finally they sent it. Frustrating experience and will not recommend to anyone! If you plan on staying here Please by all means AVOID!!!

The worst hotel ever. Don’t trust the pictures on the website. I booked with them 10 days, but after my first night I canceled. They didn’t give me back my damage deposit because Booking didn’t let them charge me for the second night, so they decided to take it from the damage deposit. Anyway, a very bad experience and customer service. Be very careful

❌Bed bugs❌ I stayed 2 nights in this bad smell properties and last night I find a bed bug in bathroom. Also they call you and answer your text till you want to checkout. After that when you ask for refund the security deposit nobody answer you. No free parking around. You should pay 5$ per hour for parking.

Without exaggeration, this was the worst hotel I've ever slept in. I don't generally leave bad reviews, but this place was just awful. I purchased a room for two nights through Expedia. Beware: there is a lot of fine print not listed on Expedia, I would recommend finding out this information before you book a room. The room I stayed in smelt strange, like old liquor and something I couldn't place. Besides that, below are the numerous hairs and stains I found in the room (with pictures to prove it): - Red food stain in the mini-fridge (I didn't take a picture of this, but seeing this made me look for other issues) - Curly black hair on one of the towels. It was hard to miss after I took off the top towel. - Long black hair on the sheets - Numerous stains on the outer blanket. One looked like food crumbs, the others looked like things I'd rather not guess. Besides the above complaints, it was also incredibly cold in the room. I slept in all of my clothes, put on an additional shirt, and even slept under the sheets and outer blanket. I was still freezing despite this. There are plenty of other hotels in the area to try instead.

No desk..makes for difficult laptop use. No bath mat No bedside lamp for reading before sleep No hand soap No front desk No Reception All communications are done by phone/text or email so even if you are standing at the front door needing to use the bathroom, you might still need to spend 15 minutes following their protocols which include photographing both sides of your primary ID and sending an Etransfer to their account. Oh, and taking a selfie with the locked front door in the background. All this on your cellphone. Have you peed your pants yet? Good. I hope not. They need to verify still. Finally in? Great, you can get to your room and relieve yourself now if it is not too late. The room...including the bathroom is 9 x 15 and my room had no windows. Just saying. Why would I spend so much time on this review? Expedia/Hotel's.com sent me here and people need to  know. If this is the new normal.. God help us all

Aweful experience. Stayed here for 7 weeks went one month then 3 weeks they tried to charge a short term stay for my second part even though it was extended and i did not move rooms. Not to mention the hot water isnt working half the time. The internet is down constantly while the staff the let go sammy was there best staff. Make sure you have a back up plan if you leave your place as your not guarenteed your code will work or let alone the front door. Was stuck waiting outside for 15 minutes because there was no one on site, the front door didnt work and i was lucky another tenant was leaving or i would have been stuck longer. Do not waste your money on this place

Very clean. Nice furniture, looked n no sign of bed bugs so that's good. I like the fact there were some dishes available for us to use to which I cleaned and put back. I like the fact there were 2 towels. You have to know that in room 9 the shower leaks out the front and water splashes all over the floor. And then the floor becomes slippery so you might want to do something about that. Other than that the room was a really nice room!☆ Edit☆ It is 2 pm and I am still waiting for them to return my deposit. It's kind of ridiculous really. She said they return deposits at 6 pm? Lol I do not accept this.

The room I stayed in was astonishingly clean. The mattresses are kept in a full encasement, and then covered by a separate mattress protector, and that of course is covered by the fitted sheet, flat sheet, and blanket. There is absolutely no chance of catching bed-bugs at this hotel -- it is very clean. Even the pillows are kept inside sealed pillow-protectors, which to me is a huge relief. The bed linens smelled fresh and looked clean, and the towels in the bathroom appeared to have been freshly dry-cleaned before our arrival. The cleanliness of this room cannot be understated, and that counts for a lot in my calculation of this review.

It was the worst experience I’ve ever had. Nothing was clean including: towels, dishes, sheets even No detergents available to wash the towels and sheets to use them. The worst customer service as well and nobody is responsible to responding. Also, nobody cares to return damage deposit. Hateful place. 🤬🤬

Stayed here for one night due to a concert, staff met us right at 3:30 when our scheduled check in time was and was very nice and helpful. Room was very clean and tidy, and very cute set up!! Only problem with our stay was it was a little too hot in the room, other than that it was great and will for sure book again in the future!