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Frequently mentioned in reviews: hotel (66) room (52) stay (30) breakfast (29) airport (27) night (23) service (22) staff (20) clean (19) desk (18)
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  • 2/5 Tom B. 1 year ago on Google
    $400 for 1 night stay, you would expect more than this hotel provides. Standard room no different (in fact worse) than a Super 8. Not so much as a lounge chair in the room. Close to the airport, but NOTHING else. No dining room, no bar, just a bed. A $400.00 bed.
    3 people found this review helpful 👍

  • 1/5 Ruth F. 1 year ago on Google
    3 minutes ago on Google I wish I could score a 0 I travel for work. This hotel was booked through corporate. Next time, I will book the Holiday Inn myself. I called to confirm my reservation the day before my trip. All good , rate and day confirmed After 10 hours of travel, I arrive (by cab) at 10:20 pm to be told they moved me to the hotel NEXT DOOR because a group extended their stay. Are you kidding me. They didn't even email or call ..huge waste of my time. They called a shuttle (now 20 min,waiting) I went back in and "they moved things to fit me in (this room was booked 3 weeks prior to travel date). I should have gone next door. THE hardest bed and cheapest pillows ever. Never again
    3 people found this review helpful 👍

  • 3/5 Melissa C. 1 year ago on Google
    The location was great, and the breakfast was great, but the customer service was not good. The gentleman that checked us in was not welcoming, friendly, or helpful. He tried to tell me that I couldn't park in the lot even though I had already found a spot. He then charged me for parking which is fine but then said that if I leave my spot is not guaranteed. I think that's ridiculous considering I had already paid for it. The room was ok. We had to screw a bulb into one of the lights to get it to work. As the stay didn't start well I was not thrilled with the rest of it.
    2 people found this review helpful 👍

  • 2/5 Derek H. 1 month ago on Google • 138 reviews New
    Staff was friendly, Hotel had a great location. Room was very gross.. There were mystery stains on the box spring cover ( yes I always move mattress to check for bugs) before getting in. The hvac unit was so poorly worn that every time it turned on it woke me up and unfortunately the time of year leaving it off wasn't a option. Thank goodness I was only there for one night. The free hot breakfast started nice and early (6am) and the food was actually good and had a really decent selection.
    1 person found this review helpful 👍

  • 5/5 Brian S. 3 months ago on Google • 215 reviews New
    For a Canadian hotel it was good. It's expensive but the same everywhere. Service was excellent, the lady at the check in counter was very welcoming, friendly and warm. That makes all the difference as far as I am concerned. Room was a nice size , clean and nice. Most hotels in the area are similar however the warm service stood out above the rest.

  • 4/5 Bill E. 9 months ago on Google
    Stayed June 2 to the 4. I loved the ability to check in and select your room beforehand on the Hilton Honors mobile app. We selected a top floor room to minimize the floor noise. Was afraid due to the proximity to the airport this going to be a mistake. But no worries, there was no plane noise at all. The room was clean and bright. The only problem was that the parking gates would not work with the Hilton Honors phone app. Ended up getting a room key from the front desk to operate the gates.
    1 person found this review helpful 👍

  • 1/5 Eileen O. 1 year ago on Google
    They moved us with no notice - only when we arrived- because another group extended their stay so they gave them our room. We book in February. This was ridiculous, they could’ve gone to a different hotel. Put us in a hotel half an a hour away from where we were going that weekend. If we stayed here, it would’ve been 5 minutes. It was a lot of gas wasted, wear and tear on my car, and I would’ve found a different hotel had we been give notice. The hotel we ACTUALLY stayed at was nice, but was way too far, and only had 1 bed when we requested 2 at this hotel months ago. The staff said what they had to which I understand, but I can’t comprehend how I wasn’t give notice to try to find an alternative. I asked since this was not at all in my control if I could get my money back and they said no and that they had no way to contact me. I’ve never left a bad review anywhere but this was completely uncalled for. I could’ve stayed at home and saved $360 and driven the same distance.
    1 person found this review helpful 👍

  • 1/5 Gary R. 1 year ago on Google
    Worst stay we've ever had. It has been turned into a refugee camp. Took 25 mins to catch the elevator at 10:30 at night. Just to get water for the kids. The rooms were disgusting and the service sucked. Nothing to eat. And the place smells like cooking through the halls. The noise was super loud with people running up and down the halls all night. We will never stay there ever again.
    1 person found this review helpful 👍

  • 4/5 Yong Z. 6 months ago on Google
    Our flight was cancelled and we had to stay near the airport overnight. We booked a standard room through Expedia. The free shuttle to the airport is convenient and runs every 30 minutes 24 hours. The room is spacious and clean. Breakfast was included, but we could not enjoy it due to the early flight. The hotel provided grab & go as an added bonus. There are cons for staying at this hotel. There aren't many good restaurants or attractions nearby. It will take about 40 minutes drive or a 90 minute bus ride to the downtown.
    1 person found this review helpful 👍

  • 5/5 Maryam V. 2 years ago on Google
    My mom stayed at this hotel for her three nights quarantine and she was pretty happy of her accommodation. The room was clean and comfortable. The meals were delicious and in high quantities. The staff were responsive and provided her with items she needed. I recommend this hotel based on our own experience.
    1 person found this review helpful 👍

  • 1/5 Miguel R. 1 year ago on Google
    After been a loyal Hilton customer for the last 20 years, I arrived at this Hampton after 6 hours drive and the desk agent told me your reservation has been transfer to another hotel 10 minutes from here. I said no, I don’t want to drive anymore, she replied nothing that I can do and left the front desk. I can believe, they can do that and what an attitude, this franchisee is going to kill Hilton’s reputation!!
    1 person found this review helpful 👍

  • 1/5 David B. 9 months ago on Google
    This past Friday I tried to book one of my employees in for 2 nights to attend a training course in Mississauga. From the onset, there were nothing but problems. First, when you call you are directed to a call center. If you need the hotel the call center calls and patches you through. I tried to pay for the room with a company card, but because I was inside 7 days they wouldn't accept the card. So I hold the room with the CC, but my card and name has to be used on check in. On my end, our fault for not getting him the CC. Regardless at 10:30PM Friday night, he was refused the room even though he presented a personal CC. The call center called a number of times and couldn't reach the front desk. Not sure how busy they are at 10:30 or 11PM with check ins.. Even after asking if they could cancel my reservation and rebook under the employee's name, that was a no go. In the end, we ended up going elsewhere. This isn't even poor customer service, this is non existent customer service. I still find it hard to believe that this hotel wouldnt even accept a CC to pay for the room... I wont be booking there any time soon. And I suggest anyone thinking about booking here, go somewhere else.
    1 person found this review helpful 👍

  • 5/5 Larry and Sharron G. 2 years ago on Google
    This hotel is conveniently located near the airport. Our room was spacious, clean, and comfortable. The hallways were very quiet throughout the night. The water pressure in the shower was a bit on the "gentle" side, however the bathroom was clean, included the usual amenities and right number of towels for a room that has two queen beds. Breakfast included eggs, pancakes, and turkey bacon, as well as other standard items: muffins, cereal, yogurt, fruit. It was tasty and the breakfast area was clean and tidy. My family would stay here again.
    1 person found this review helpful 👍

  • 5/5 Alex D. 2 years ago on Google
    Stayed here for an early morning flight. It was an easy check in and the rooms were basic but clean. They seemed to be taking proactive COVID precautions which I appreciated. I would stay here again.
    1 person found this review helpful 👍

  • 5/5 Pablo C. 11 months ago on Google
    I recently stayed at this hotel for one night and had a fantastic experience. The rooms were spacious and comfortable, providing ample room for relaxation after a long flight. Being close to the airport was incredibly convenient, and the availability of a 24/7 airport shuttle was a real bonus. What stood out the most for me, however, was the exceptional customer service provided by Ana Marie at the front desk. When booked, we requested a crib for our baby, but unfortunately, the request was not recorded. Despite this, Ana Marie went above and beyond to assist us and managed to find a crib for our little one. Her willingness to go the extra mile for her guests was truly commendable and made our stay all the more enjoyable. Overall, I highly recommend this hotel for anyone in need of a comfortable, convenient, and welcoming stay near the airport.
    1 person found this review helpful 👍

  • 1/5 Mai D. 3 months ago on Google New
    This hotel has an extremely terrible customer services! I booked a room for day use, but when I arrived, the receptionist lady told me that the day use room was not guaranteed, which no one told me when I called the hotel to make a day use reservation. When I called them, I asked clearly if they have any room available on that day so that I could check in at 9am. They confirmed yes and booked that room for me. I also received a confirmation email. I explained to the receptionist lady my situation and also told her that I woke up at 3am to take a flight to Toronto, so I was exhausted and needed a room to sleep. However, I still had to wait at the hotel lobby for almost 2 hours before being able to check in. At first I thought that they might not have a room available, so I patiently waited. But then it turned out that the receptionist lady tried to delay my check in time. I don’t know why she did that. But I’m sure that I will never be back to this hotel again! Never!!!
    1 person found this review helpful 👍

  • 5/5 Ben N. 1 year ago on Google
    We always love a Hampton property. This was our first time trying an international one and we were very impressed! The shuttle service was very convenient as well taking us to and from the UP Express into downtown. Staff were incredibly friendly, especially at check-in and check-out. We had a problem with the air conditioning in our original room and the staff moved us into another room immediately at no additional cost!! They definitely live up to good, Canadian hospitality. The rooms were comfortable and offered good amenities like a mini-fridge, smart TV, and roomy bath/shower. Continental breakfast was your standard fare, very simple and tasty and got the job done. (Just skip the oatmeal! Bland as heck) Overall, this property meets and exceeds Hampton’s reputation for us and we definitely look forward to being back!

  • 5/5 Dale 11 months ago on Google
    Hotel itself was great. Room was large enough. Breakfast was good and area was large enough and clean. Staff at the counter were great and answered our questions. Shuttle driver back to airport was not however. Dropped us at the arrival level, not the departure level and at the completely wrong end of the terminal for our flight. Fortunately we had allowed ourselves extra time to allow for contingencies like this. That is the only reason I gave a bad review on service.

  • 4/5 Tavis P. 10 months ago on Google
    Very good breakfast. Friendly staff. Pool and exercise room are small. We had a large room with 2 queens and pullout couch. Lots of room with 3 adult children. Hotel is a bit dated but still nice. Close to airport

  • 5/5 Dominic D. 9 months ago on Google
    The hotel is well placed near the airport & viscount station. I was able to park my car and get to and from the parking lot / airport with the train or a quick 10 minute walk. WE FORGOT a small sentimental item, and the staff took care to hold onto it when they found said item. within 48 hours it was back at our doorstep. Thank you kindly

  • 2/5 Stephanie F. 11 months ago on Google
    Hotel and rooms are neat but could be a bit cleaner. Don't count on park and fly, we were told too bad when we showed after having being reassured that it was not a problem prior to booking. The staff was did not seem to care that they had caused our group huge problems.

  • 2/5 Tom C. 9 months ago on Google
    The room (King size single bed) was nice and spacious, and seemed clean and didn't have any lingering smells. The bathroom was clean. The complimentary breakfast was standard, but had lots of options which was good. Also had dietary restriction options. To me, the service wasn't optimal. By service I mean provided parking rather than staff. I wasn't aware upfront I had to pay for parking until I showed up. Normally I would agree that's my fault, but I didn't see any indication while booking. That was a surprise hefty charge of $25 a day. I didn't think it was necessary to charge that as parking was plentiful and the rooms were pricey enough. Rest of the stay was pretty standard.

  • 5/5 MJ 8 months ago on Google
    Close to the airport, and there is a free shuttle every 30 min. The staffs here were very helpful and nice. Complimentary breakfast and water in the lobby. Room was okay to stay, there was nothing bad.

  • 5/5 Adam Daniel K. 9 months ago on Google
    Louis and the entire staff made us feel so welcomed the moment we arrived. From the front desk to maintenance. The staff was always smiling and ready to do whatever they could to make our stay as comfortable as possible. They also gave us the best Indian food recommendations. The staff genuinely care. I already miss them

  • 5/5 Michelle M. 9 months ago on Google
    Super close to the airport and some good restaurants. Rooms are clean. Love that there is a shuttle to the airport and that they serve hot breakfast. This is a great hotel to stay in with a family as there is a pool as well. Love that they have some fresh fruit and water out for guests throughout the day. Wifi is free and strong, good which is sometimes is rare.

  • 5/5 Matthew B. 8 months ago on Google
    My family and I recently stayed at the Hampton Inn & Suites by Hilton Toronto Airport. We were leaving for a vacation and spent one night in Toronto before flying out. We did the stay and park package and left our car at the hotel when we traveled. I told the hotel staff this when we were checking out and when we retrieved the car: This was probably our best hotel experience that we have ever had! Every one of the employees was beyond friendly and extremely helpful. Because we stayed the night before we left, the gentlemen at the front desk gave us a great tip to get to downtown Toronto that was easier and cheaper than getting an Uber. That saved us time and money and we got to see more of the city. I know that if someone leaves feedback that most of it is negative, but I wanted to leave this because everything was so positive. Staying at the Hampton Inn & Suites by Hilton Toronto Airport made our trip easier and more enjoyable than if we would have stayed elsewhere. If we are ever in the Toronto area or flying out of Toronto airport this hotel would be the only place my family would stay. Thank you to everyone that works at this fine hotel!!!!

  • 3/5 David E. 8 months ago on Google
    Pros: very clean rooms and spacious. Has small fridge and microwave. Free breakfast (6-10am) Cons: No recycling efforts made here!! The pool bathroom was very smelly and dirty. The pool water was murky. Parking is now $28/day.

  • 1/5 Beauregard R. 1 year ago on Google
    Parking is not included in the price of the room. It’s $25 extra per night. You are not guaranteed to have a parking spot.I as well as other customers had to park on the street. Although the desk clerk said they would pay for any infraction ticket I would get, it is dumbfounding that a hotel doesn’t have parking for their guests. Do not leave anything on your room. My phone charger was stolen. They replaced my charger with a generic one at no charge, but I don’t feel safe leaving anything in my room. Very disappointed. Will not come back.

  • 5/5 tam l. 4 months ago on Google
    We recently set up an account with Hampton Inn and Suites and we could not be any happier with the level of service that is provided to our admin team and employees. They are fast, efficient and extremely accommodating! Louis and Aash are a pleasure to deal with and always helpful. Thank you both for taking care of our team! Our people love the convenience of the hotel and haven't had any issues or complaints which is amazing considering the volume of personalities we send your way. Thank you for your continued support and service. We look forward to continuing our business relationship with you! Tam and Kate

  • 5/5 Kata V. 5 months ago on Google
    The shuttle drivers were very kind, the service was quick, and every 30 mins. The room was good. The only issue was the bathtub drainage, which was little bit clogged. The breakfast was awesome, with different dishes and fresh food. At 15 minutes of the airport.

  • 5/5 Gian B. 4 months ago on Google
    Great price and location! Only minutes from the airport! The staff is great! Rooms are really clean and the breakfast is standard but it was delicious! Parking is a little expensive but your vehicle is in a private lot $28

  • 2/5 Spencer W. 4 months ago on Google
    Room was smaller, bed was alright, service was pretty good. I've been to much better Hampton Inns as far as rooms go. Breakfast was good. Parking at $28 a day is rediculous (thankfully work was paying) but like seriously thats insane.

  • 1/5 Wasim O. 4 months ago on Google
    On November 6th, we had previously booked a double bed room, #504, at the Hampton hotel. The reservation was made by a person named Umer. Later this evening November 7, around 6 PM, I returned to the hotel with my family, including my wife and three small children, all under the age of 5. Unfortunately, our apartment's floor had been damaged due to a water leak, so we decided to stay at the Hampton hotel since the room was spacious and comfortable. However, upon reaching the hotel's reception, I realized that I had forgotten my wallet. My residence in the West Mall was nearby, and I requested permission to check in while assuring them that I'd return with my ID within 15 minutes. Just want to let my family go to the room, The elderly receptionist initially declined my request, but I asked to speak with the manager for assistance. A lady, who was the manager, reiterated the same policy and refused to let us check in. I tried explaining that our room had been booked by someone named Umer the previous night, and she prove me wrong by calling deferent person. I pleaded with them to allow us in because my son was crying and we desperately needed a place to settle. However, the staff remained unyielding and impolite. With a heavy heart, we left the hotel and went back home to retrieve my ID. It took me about 40 minutes to do so. My son continued to cry, and the entire experience was deeply embarrassing and stressful. We were disappointed by the lack of empathy and rudeness displayed by the receptionist and manager at the Hampton hotel.

  • 3/5 HoldMyTimmies 7 months ago on Google
    Close proximity to the airport. Payed parking. Make sure to display a do not disturb sign as house keeping begins their rounds very early (one occasion at 8:03). Heating and Air Conditioning is set at a cool temp, any increase results in four odour from dust. Tanya was very pleasant to interact with at breakfast. Simple selection of food with diy waffles.

  • 4/5 Robert S. 6 months ago on Google
    I want to share my experience last week at the Hampton Inn near the Toronto Pearson Airport. I had booked a room for two nights and was quoted a nightly rate that was reasonable and I made the booking. Review Update: I had an issue with the rate quoted for the room, and I was not satisfied with the response from the front desk. I subsequently provided a Google Review explaining my disappointment which I am now editing. Hilton reached out to me and we discussed my concerns in a fair and reasonable manner, Hilton subsequently adjusted my nightly rate to what was originally quoted. While I was disappointed in my front desk experience I was quite impressed with the follow up from a Hilton manager. I was convinced that they value their customers and when something goes sideways, they make strong efforts to remedy reasonable complaints. Their actions will convince me to make future stays at Hilton facilities in the future. Well done Hilton.

  • 1/5 Heidi E. 3 months ago on Google New
    Great location. Shuttle was perfect. Bed was the worst I've ever slept on - like sleeping on a bouncy rock. We contemplated sleeping on the floor. In a lot of pain this morning. Would never stay again.

  • 4/5 Alissa J. 2 months ago on Google • 98 reviews New
    We were switched to this hotel as our booked hotel changed our reservation. Good location. No complaints about the rooms. Kids enjoyed the warm pool. Shuttle service was excellent, and we used them to enjoy going to the train to get downtown. We were avle to check in early. Worst part of the stay was the funky kitchen smell (stir-fry veggies) when we arrived that lingered all stay. Our flight was too early to enjoy breakfast there.

  • 4/5 Solution L. 1 year ago on Google
    Great location, close to the Airport. I don't believe this property was born as a Hampton Inn. But might have been rebranded. The atmosphere projected by the operation team has the feel of a motel. Overall the property looks tired, but it's clean. The breakfast was disappointing. A coffee truck parked on the property would have been an upgrade. If you're looking for a Hotel close to the Airport, just to sleep and utilize the free shuttle bus to the Airport. This is it ✔️

  • 1/5 shahzada n. 2 years ago on Google
    I will start with some good. Rooms were okay and beds were comfortable. That is about it. The complimentary breakfast was a shame and not edible. Two cold boiled eggs, a hard bagel with a cheap small juice. Calling this a breakfast is a stretch and it be better not to service breakfast so guest can make their own arrangements. I did not feel this was safe was humans and we did not bothered to have it. Staff were mostly disinterested and either did not have any local knowledge or were not bothered as mostly I got was "I don't know" to even simple questions. Some education was staff would help. Overall, our experience was quite poor will not use Hampton Inn and suites ever again.

  • 5/5 Maihai P. 2 years ago on Google
    Great place. Prompt pick up and drop off at the airport. Good beds, quiet and very nice breakfast.

  • 1/5 Steve B. 2 years ago on Google
    I wish I could give a 0 star rating for this hotel. Was forced to book reservation through a 3rd party booking company - in USD and prepaid with an astronomical "Tax Recovery Charge and Service Fee" that was 50% of the total room rate. Absolutely no invoice or receipt available that could be used to submit for business expense reimbursement from either the hotel or 3rd party company. Called the front desk number 4 times looking to talk to someone about it which no one answered. When I finally got a front desk person, I was basically told Tough Luck. I'm now out of pocket for this business trip. This literally feels like a scam. Stay away from this hotel!

  • 3/5 R w K W. 2 years ago on Google
    Meh. Nothing special, very average hotel. Paid for 2 queen beds, got to room with 1 bed at elevator with 10% occupancy. Really? You give us a room at the elevator?? . Back to desk for 2 beds. Read the reservation!! TV was just "snow". Called to desk. Lovely maintenance man arrived who unplugged TV, which we already did. Did not fix issue. Unplugged it multiple times, finally got some TV but could not switch to,channel we wanted. Finally was OK but dared not change channel. Next morning, same snow issue. Oh well. Rest was average.

  • 4/5 Michael M. 2 years ago on Google
    Meh hotel with meh rooms but a good price. Fine place to stay for a night at the airport.

  • 5/5 Grace D. 2 years ago on Google
    Spacious rooms and kind service. Friendly hot breakfast in the morning.

  • 3/5 Reza 2 years ago on Google
    The government of Canada has provided a unique opportunity for this and other eligible hotels for the mandatory quarantine and they naturally take it. You must book for 3 nights when entering the country and pretty much everyone only stays for a night as the covid tests are ready soon. They refuse to refund the next 2 days but i cannot really blame them. If there are no competitors and you must take the hotel then of course they charge you whatever they wish

  • 1/5 Simon C. 2 years ago on Google
    Zero for customer service I was aware that my schedule flight had been initially rescheduled to a later time and advised the hotel by email that I would be checking in late. My flight was subsequently delayed and then cancelled. I arrived early the following morning in Toronto, the following day of my booking. Yes, I had booked for one night (because my arrival time should have been 22.15) but has I had spent a night in a Airport terminal I only wanted to clean up and perhaps get some breakfast, which incidently I had already paid for! The hotel receptionist advised the hotel had been fully booked and had I arrived when I was due, I would have been directed to their sister hotel 'anyway'. I wasn't happy with this statement as sister hotel or not, I did not pay for a room in that hotel. So the conclusion is, I had paid for a room which someone else had occupied for the night and the hotel were not going to offer a refund as they would have given me an alternative had I been able to check in if my flight had arrived on time. I find this perplexing? I also find it really rather difficult to take that given I was only seeking to freshen up and take a shower; have a bit of breakfast and leave, the hotel would not allow this to happen. The receptionist told me I should walk to the sister hotel and book in for another night? Certainly not happy about that kind suggestion. Their one saving grace was that they allowed me time in the hotel lobby to contact an Uber driver to take me away from the establishment. However, they would not let the driver physically on the premises and left him behind the gated entrance for me to go out to him, with my bags, on the street. I presume they only allow taxi pick ups on the premises of paying guests.... Oh wait I did pay.

  • 3/5 Palwasha 2 years ago on Google
    Nice great view in some rooms, great location, but for the price you pay for falls view the windows are not that clean, some room doesn’t have big windows even you have an amazing view and inside the room there was lots of dust. Very crowed place and Elevators take long time to arrive. I would still suggest the location, customer service and comfortable rooms and hope they make some changes to make those falls view rooms breath taking experience.

  • 2/5 Sarah M. 2 years ago on Google
    My one night stay was covered by West Jet due to a flight cancellation. The rooms are dated and minimal cleaning appeared to be done. I would bring slippers or indoor shoes as I don’t trust that the carpet has ever been cleaned. The free breakfast in the morning is edible if you go in expecting a continental breakfast. The lady working there was also pleasant. The majority of the front desk staff were friendly except one gentleman who was quite curt and rude. You don’t expect much but at least be somewhat friendly and don’t make me feel like I’m an inconvenience for checking in. The airport shuttle leaves every half hour on the hour. They stop at multiple hotels so take an earlier shuttle if you need to be somewhere at a specific time.

  • 1/5 Gloria M. 2 years ago on Google
    We booked this hotel a short one night stay while connecting flights. We arrived late at around 11 pm and the desk clerk was definitely unwelcoming. He might have been the security guard with no hospitality experience. We left on the 6 am shuttle the next morning. The hotel is old and needs updating. Didn't think the free breakfast would have helped improve the stay.

  • 1/5 karen r. 1 year ago on Google
    I sent a message to the address you told me to and heard absolutely nothing back. Very disappointing. We were thinking of giving your hotel a second chance but am nervous to as we are bringing another couple with us.

  • 5/5 Rahul A. 1 year ago on Google
    Fantastic stay! Very comfortable beds, excellent service, great breakfast! But most certainly, outstanding staff, Loved to meet ‘Paul’ from the security team. So polite, nice and very informative! Thanks for the free shuttle service too! Quick and readily available 24/7 Thank you Hampton Inn!

  • 1/5 Amanda B. 1 year ago on Google
    Front desk staff is not very friendly, won’t make coffee at 530am but has coffee at 10 pm?! Beds were comfy but heater in room was very loud all night long.

  • 4/5 Steve M. 1 year ago on Google
    Room was nice, clean, although it seemed crowded with all of the furniture in it, but still positive. Location by the airport and access to it, 3 min drive, was great. $20/night parking seemed like a bit of an unnecessary extra

  • 2/5 Craig U. 1 year ago on Google
    If you want breakfast you will be disappointed. Not very welcoming on a Tuesday morning. Several people commented about lack of hot breakfast items. Thankful that the electronic key worked and I don’t have to deal with check in.

  • 1/5 Adelaide 1 year ago on Google
    Very poor customer service! Still waiting to hear from a manager. Left a review and was told to send an email for further assistance. It has been 2 weeks and I haven't recieved a response. How long does it take to hear back? We were originally supposed to be contacted by a manager during our stay at the beginning of the month, which never happened. Then I was advised to send an email which I have recieved no response to. If someone could please contact us it would be greatly appreciated.

  • 5/5 R K. 1 year ago on Google
    The staff was so kind. Breakfast was way more then what we expected. Beds are super soft. Very close to the airport and shuttle runs every 30mins

  • 1/5 Hussein A. 1 year ago on Google
    I wish there was a 0/5 to rate this property. In short, it was the worst hotel experience I ever had: rude staff, a mentality of money sharks and even more, no hospitality at all. My advice is not to come anywhere near this hotel. Personally, I cancelled all Hilton branches from my book for the rest of my life

  • 1/5 Nick L. 1 year ago on Google
    Our room in specific did not come with a microwave (even though it is advertised as included), the breakfast that we paid for was mediocre at best and inedible at worst. The person that was paying for the stay has been dealing with multiple issues regarding the hotel continually abusing its withdrawal permissions which is completely screwing over his banking and finances. If you are staying near the airport, please reconsider other options.

  • 1/5 Susan M. 1 year ago on Google
    We booked through expedia but found out from the shuttle driver from the airport that our reservations probably had been moved to another hotel. Fortunately he was able to find out where and drop us off. We had zero notification of the the change. Pretty poor on their behalf, showing no respect to us....so glad we didn't take a taxi. Shame on you Hampton In & Suites.

  • 5/5 Tiina K. 1 year ago on Google
    Used this location for their long term parking while away for a week. My car was safe. Price was incredible! Shuttle is also offered to and from Pearson Airport! Highly recommended!

  • 1/5 Alfonso C. 1 year ago on Google
    I was not told that the hotel was used for refugees and not available for general public. Also be aware that there are no options for dinner nearby.

  • 2/5 Don S. 2 years ago on Google
    The staff was extremely friendly. We had a couple of issues however. The toilet in our room leaked. We though maybe they cleaned the floor and it was just wet from that. So we wiped it up with the floor towel. The next morning it was wet again. Gross. Also, the water temp in the pool was uncomfortably cold. We were so looking forward to using the pool when we checked in. Only one of us used the pool and it was in, out done. We didn't use it again during our stay. We were dissapointed. We won't be staying there again.

  • 4/5 Jay E. 1 year ago on Google
    Stayed at this hotel the night before catching a 7am flight. It is very close to the airport. They had free fruit, lemon water and coffee in the lobby at check in. We had 4 rooms booked, 2 were ready when we checked in early and 2 were 40 mins late. Check in was smooth but the first person said we could park and then when we checked in for the other rooms they let us know we didn't have parking and said we had to park on the road. Seemed a little odd but they gave us the managers card incase we got a parking ticket. The rooms were spacious and clean. Nice size tv, comfortable beds and a desk incase you need to work as well as a small sofa. This hotel doesn't have a restaurant (except for the free hot breakfast area) but both sister properties next door do. There are lots of restaurants within a few minutes drive. I would stay at this hotel again.

  • 1/5 Derek F. 1 year ago on Google
    No parking. Didn’t tell us we had to prebook shuttle in morning. Had to take shuttle at 330am instead of 4:30 because they were all booked up. Missing curtain and had bright light shining in all night. Terrible


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Hilton Mississauga/Meadowvale image
1
Hilton Mississauga/Meadowvale
Hotel
Upscale hotel offering streamlined rooms, plus 2 pools, a restaurant & a conference centre.
$88/night
4.10 (3.1K reviews)
Sheraton Gateway Hotel in Toronto International Airport image
2
Sheraton Gateway Hotel in Toronto International Airport
Hotel
Sleek airport lodging offering a grill restaurant, plus an indoor pool & a fitness centre.
4.10 (2.9K reviews)
Hilton Toronto Airport Hotel & Suites image
3
Hilton Toronto Airport Hotel & Suites
Hotel
Modern hotel with a bar & Italian restaurant, plus a business center & free airport shuttle.
4.00 (2.8K reviews)
DoubleTree by Hilton Toronto Airport West image
4
DoubleTree by Hilton Toronto Airport West
Hotel
Warmly decorated rooms & suites in a modern hotel featuring an indoor pool & a free airport shuttle.
$95/night
3.60 (2.7K reviews)
Best Western Plus Toronto Airport Hotel image
5
Best Western Plus Toronto Airport Hotel
Hotel
Informal hotel offering a free airport shuttle & Wi-Fi, plus an indoor pool & a restaurant/bar.
$91/night
3.80 (2.6K reviews)
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