1/5 Simon C. 2 years ago on Google
Zero
for
customer
service
I
was
aware
that
my
schedule
flight
had
been
initially
rescheduled
to
a
later
time
and
advised
the
hotel
by
email
that
I
would
be
checking
in
late.
My
flight
was
subsequently
delayed
and
then
cancelled.
I
arrived
early
the
following
morning
in
Toronto,
the
following
day
of
my
booking.
Yes,
I
had
booked
for
one
night
(because
my
arrival
time
should
have
been
22.15)
but
has
I
had
spent
a
night
in
a
Airport
terminal
I
only
wanted
to
clean
up
and
perhaps
get
some
breakfast,
which
incidently
I
had
already
paid
for!
The
hotel
receptionist
advised
the
hotel
had
been
fully
booked
and
had
I
arrived
when
I
was
due,
I
would
have
been
directed
to
their
sister
hotel
'anyway'.
I
wasn't
happy
with
this
statement
as
sister
hotel
or
not,
I
did
not
pay
for
a
room
in
that
hotel.
So
the
conclusion
is,
I
had
paid
for
a
room
which
someone
else
had
occupied
for
the
night
and
the
hotel
were
not
going
to
offer
a
refund
as
they
would
have
given
me
an
alternative
had
I
been
able
to
check
in
if
my
flight
had
arrived
on
time.
I
find
this
perplexing?
I
also
find
it
really
rather
difficult
to
take
that
given
I
was
only
seeking
to
freshen
up
and
take
a
shower;
have
a
bit
of
breakfast
and
leave,
the
hotel
would
not
allow
this
to
happen.
The
receptionist
told
me
I
should
walk
to
the
sister
hotel
and
book
in
for
another
night?
Certainly
not
happy
about
that
kind
suggestion.
Their
one
saving
grace
was
that
they
allowed
me
time
in
the
hotel
lobby
to
contact
an
Uber
driver
to
take
me
away
from
the
establishment.
However,
they
would
not
let
the
driver
physically
on
the
premises
and
left
him
behind
the
gated
entrance
for
me
to
go
out
to
him,
with
my
bags,
on
the
street.
I
presume
they
only
allow
taxi
pick
ups
on
the
premises
of
paying
guests....
Oh
wait
I
did
pay.