1/5 Phil H. 10 months ago on Google
This
hotel
is
a
poor
example
of
what
I
have
come
to
expect
from
a
Hilton
property.
Arrival/Check
In
was
delayed
by
hours,
which
cost
me
and
my
employer
money
and
credibility.
Noisy,
dirty,
and
apathetic
is
how
I
would
describe
this
to
anyone
that
would
care
to
listen.
I
needed
more
bathroom
tissue
and
I
went
to
the
front
desk
to
request
some.
The
clerk
responded
with,
"Aren't
you
checking
out
tomorrow
anyway?
I
will
have
to
see
what
I
can
do."
So
I
went
into
the
washroom
by
the
conference
center
and
got
a
roll
there.
The
bathroom
had
mold
and
was
dirty,
along
with
many
towels
being
soiled
and
thread
bare.
My
room
smelled
of
cigarette
smoke
the
whole
time
as
many
rooms
here
are
apparently
smoking.
The
hotel
was
very
loud,
as
was
the
construction
going
on
nearby,
which
would
have
been
great
to
note
to
potential
guests.
Our
bed
sheets
had
holes
in
them
and
were
in
disrepair.
I
was
unable
to
schedule
anyone
from
housekeeping
to
get
new
ones.
The
parking
lot
was
a
pothole
filled
disaster,
poorly
lit
and
felt
unsafe.
After
using
the
shower,
the
floor
in
the
room
was
so
dirty
that
the
bottoms
of
my
feet
were
black
within
steps
of
the
shower.
The
soap
was
atrocious,
and
the
hotel
coffee
was
undrinkable.
I
have
never
been
so
rudely
dismissed
for
my
concerns
in
my
life!
I
downloaded
the
Marriott/BonVoy
app
while
at
your
property
and
continued
my
stay
in
Toronto
directly
next
door
at
the
Marriott,
three
additional
nights.
I
am
not
sure
I
will
continue
using
Hilton
in
the
future
for
business
or
personal
use.