Staff on the covid floor are crazy and not doing their jobs properly! My mom had not been turned over for 7 hours and it's important to turn patients every 4 hours. The nurse that I complained about approached me the next day pointing her finger at me asking me why I had complained about her. Staff are unpleasant and very high strung here. Get your family member off this floor as soon as possible! The staff have caused me immense anxiety and sleepless nights. I have volunteered at hospitals before and have never encountered staff as immature and unprofessional as I have on the 2nd floor of this hospital. My mother developed extremely bad bed sores all over her bottom because she was left in WET underwear at this hospital. TWO months later the rash is only now starting to clear up. Patient relations was useless in helping me with this situation. They were aware of what I had experienced but provided me with NO support. My mom was in Emergency for 2 days and they lost all her clothes and very expensive shoes! My moms feet are in bad condition so we had her shoes imported from Germany. Does My mom return home in a hospital gown and bare feet?! Look elsewhere for a good hospital as St. Joseph's is the WORST one I have experienced thus far!!!!!!!

Dirty hospital. I contracted c-diff from this hospital because of how dirty and unsanitary it is. When I went in through emergency the nurses threw the dirty bedsheets on the ground and left it there for several hours. Once admitted, I was in isolation for several months at this hospital. The windows had metal bars similar to a prison cell. The call button in my room was not working and when the nurse came by she said if I needed assistance, to yell because the call button didn't work. I've had the nurse puncture the iv bag and because I was not getting the medicine she accidentally gave me morphine. I had a seizure and when I woke up I was hooked up to several machines. My parents ended up calling 911 from the hospital to transfer me to mt. Sinai. Within a few days of being at my Sinai I started to feel better.

Not a very good hospital. When you think of a hospital in Toronto, you expect specialists & surgeons that a small town in Ontario do not have. But, in this case, these specialists & surgeons should not even be working anywhere in Canada. My father was in for pancreatic surgery. Not only did they botch the surgery, he also broke his distal femur 6 days after the operation, as he fell while going to the washroom with the aid of a small female nursing assistant who could not support holding a man of 220lbs. What was wrong with that situation? And then, a few weeks later, he was diagnosed with sepsis. Which should have been known within the first few days, or at least a week after the operation. Regardless, my father passed away at St-Joseph's Health Centre. If that is considered a health centre, let's pray to St. Joseph that they are using his name in the wrong way.

The staff are friendly efficient and helpful. It's not unusual when walking around looking lost that a passing staff member will offer to help. My doctor was very friendly and helpful but you do have to remember that these people have very high demands on their time and sometimes do need to take a call during a consultation.

I’m here at the emergency room at Saint Joseph’s and during a shift change everybody left and didn’t come back for 15 minutes in the middle of a packed emergency room the ticket machine does not work half of the people that came in after me have already been serviced. I still have no number and I’m waiting an hour and a half and have not been checked in yet. The woman who was working the ticket counter decided to write down which number everybody was but didn’t know what number her ticket machine left off at so all the numbers she gave were already numbers people had and it’s mass confusion in this emergency room. For the entire first hour that I was waiting no one cleaned the seat between patients checking in and all of a sudden a woman just started now doing it so I’m not sure if she was not in yet or what happened but I think I might have to take a cab to Mount Sinai.

Please DO NOT go here, or send your loved ones to this hospital. It smells really, really bad, dirty and disgusting! Doctors and nurses here are not professional at all, they’re very rude, and cold hearted and they don’t care about any of the patients at this hospital. They only care for themselves and what their plans are for the day/evening and or weekends with their family and friends and/ or boyfriends and or girlfriends- Disgusting! My point is - NO ONE CARES!! It’s really sad and hurtful to see your loved ones in so much pain and begging for help and care while doctors and nurses are acting this way? Really unacceptable behaviour! How is this even allowed??? -they should be doing their job as what they were taught in medical school and acknowledging all patients and providing the best care for them. Also, I’ve seen doctors and nurses always chatting among other staff and on their phone, texting and FaceTiming. Worst part is that - they’re ignore , laughing and giggling at patients who are in severe pain and don’t attend to them when they need the care. I’ve seen patients died and have died at this hospital in the past due to the lack of care and professionalism in this place… very, very sad. What kind of health care is this? So, moving forward my experience here a while ago. I had brought in my Grandpa. And he was in severe pain. He couldn’t breathe very well. Doctors and nurses had no clue what was wrong with him. It took them days to figure it out -so, finally they did something good - they had him do many tests. They said everything was normal and he was in good shape. Besides that he was just ‘an elderly at very old age and said they couldn’t do anything for him. So they sent him home!! Really?? Unbelievable! I was so upset, in fact very stressful and sad to see my grandpa suffering. Then, I took him to another hospital turns out he had a tumour in his left leg🤦🏻‍♀️🤦🏻‍♀️. They were able to remove it in time and is now recovering from surgery. He will be okay due to the great staff and care at that hospital. I have many friends and family that go to this hospital because it’s so close to home and they have no choice to go anywhere else. It still makes me sick to know and hear disgusting events happening and that there hasn’t been any improvement in the health care system among doctors and nurses. 😣 ugh, I could say so much about this hospital that it sickens me. Thank you for reading Xo

I must say that I had a very positive experience at St Joe’s. My hemoglobin levels were very low so required several transfusions. I spent 3 days/nights in emerge. The nurse taking care of me - Edith, I think- was simply wonderful! Very attentive and understanding. Keep up the good work St. Joe’s!

Disorganized, unfair and unprofessional. Only few kind and caring souls worked there in my experience. They made me wait for hours and hours for one doctor, when could easily send to any another available one and this just because they simply can't care less. Only one kind nurse made an effort to send me to an available doctor after having me wait in doctor's room for an hour ( 4 hours of wait at that point). I asked 3 times before about my doctor, but none of other staff members tried to check. Simply careless and disorganized. It's not because it's soo busy, but because they are disorganized!

This is the best of the Hospitals in the GTA. It is a bit smaller with a more empathetic and family feeling. The staff have great expertise and take the time needed to interact with the patients so that treatment is understood as are the treatment plan. As with any Canadian hospital the staff is tight and the workload for the health care providers is overwhelming but this staff works very hard no matter what to give excellent and empathetic care. If you have a choice pick St. Josephs heath center

Worst experience ever, and you will see and feel it in the air as soon as you enter. It has nothing to do with the staff- except maybe some select admin staff what were rude for no reason, the nurses were fantastic. Overall, they are trying to do their best with as much funding provided. Although, Hospital management was terrible. We saw a dead body being moved in the hallway right beside the pre-surgery registration area. Toilets in surgery recovery rooms are soiled and not cleaned between patients (who are not required to wear a mask after surgery). Toilets outside for family members of the patients are also soiled and smelly and doors are wide open to get that nice breeze. Covid patients are on the same floor as surgical patients, and doors in-between are wide open. Again for the Covid virus to get that fresh air, i guess. My daughter had a surgery and unfortunately it was scheduled here. It was supposed to be 2 hours surgery and lasted for more than 3 hours and I was left to cry and all panic outside without straight answer from the reception. I know that may be they don't know what's going on inside or they're not allowed to say it but some reassurance would have been helpful to reduce panic level. Imagine your loved ones life is in the hands of this kind of poorly managed and maintained hospital. Hygiene of the hospital made me uncomfortable the most. Nurses and other staff, I saw several times dropped the things on a floor and just picked it up and walked. No cleaning, no washing, sanitizing, nothing. And I'm talking about surgery unit, so you can imagine the hygiene of the rest of the hospital. Please think twice before booking surgery for yourself or your loved ones. And if already planned it, consider changing to a different hospital.

I was in the ER last night. The care I received was horrible, not just for myself, but it seemed for everyone there. I arrived at 11am to triage and was not physically seen by a doctor or a nurse until 3:30pm. I got an IV and it ran out, so blood started to back track down the IV tube, I let a nurse know, and it wasn’t until 2 hours later that they tended to it. By that point the blood was dry in the IV tubes and they had to completely switch the tubes. At that point, I asked to leave, as the care I was receiving at that time was not good and I would have rather been at home in pain in my bed, then continuing to be forgotten about. This then led to a panic attack in the ER, the doctor agreed to give me one more dose of medicine and to then discharge me. I was discharged at 7:45pm. I then received TWO phone calls from St Joe’s ER one at 8:45pm and the second at 12:47am asking if I was “still in the hospital”. Even though, I was DISCHARGED at 7:45pm. The ER was very disorganized, lack of care, empathy, and barely any treatment done. Very disappointed.

The nurse in E.R Latifa was amazing. I wish all the staff was like her. She was very kind, understanding, and gentle while I was in a great deal of pain. The doctors were good too. Wait times in all hospitals are long, I understand that. They can't do anything about that unfortunately. I also understand that nurses are understaffed, over worked, and under paid and tired, however two of the nurses on shift were unreasonably rude. I could barely speak I was in so much pain but they just came in guns blazing with evident compassion fatigue and burn out. We need to fund health care better so these folks can get a break.

I was born in this hospital and have since been here for multiple procedures including a myomectomy to remove a large fibroid last year. Dr. Paul Davies was incredible. Because of this, I was able to get pregnant soon after. I experienced an infant loss recently but unrelated to this procedure. I cannot thank him enough for giving me this blessing. He is also an incredible OBGYN. If you can get in with him, please do! Additionally, I have to thank Dr Rebecca Zur (high risk doctor) for my most recent visit. They performed a cerclage due to my IC and was super open, honest and compassionate. They also connected me to Mount Sinai for further care which I was so grateful for. Lucie was my nurse during my stay and I teared up when I got discharged because never in my life have I felt so cared for by a nurse in my entire life. Especially during one of the scariest times for me. Thank you from the bottom of my heart to all mentioned above.

The staff in the emergency room let my grandmother die in the emergency room. She was waiting for her own room for several days. You would think a 95 year old would have priority to a personal room but no, she died listen to the painful sounds of the ER. I would have liked her to die peacefully in a room, undisturbed and quieter. The staff really let me down, I would never take anyone here, really poor care.

The people who work here have 0 respect for human life. My grandpa went here for COVID and he is now dying from a stage 4 bed sore due to the nurses neglect - not showering him once and leaving him in dirty sheets for over a month, handling him roughly. If you have a family member here - you need to do a thorough body check because these people do not do their jobs here. They will keep things from you and they did not tell us for 2 weeks that the bed sore had developed. We are now suing for 1 million $ in damages. Truly disgusting. The hospital he got transferred to said they have never seen anything like it and it should have never happened in the first place. They have no remorse and the teacher of the student nurses said to us she does not care and same with the head of management. This is truly saddening - this hospital needs to be shut down!!!!

Came to the ER, staff were friendly, helpful and understanding of my baby’s infection and issues. While busy, they did a great job isolating patients apart. Parking on the street starts at 10am but on Pearson ave it starts at 8am, all of them for 1 hour limit. The parking enforcement officers are like hawks around here. Otherwise you can use the hospital parking lot which is not cheap.

Avoid like the plague or that's exactly what you will get. The ER is disgusting. Patients, staff and security either improperly masked or no mask at all. Mentioned to the ER doc, he shrugged. Patient safety and protecting those who are vulnerable is clearly not a priority at this hospital. I felt contaminated just sitting there. My family doctor is in St. Joseph's but not for much longer. I'm requesting a referral somewhere else. Last time I was at her office it was the same, the receptionist wasn't even properly masked. Not setting foot in there again. So gross. Response to owner: No I will NOT be contacting Patient Relations. I see reviews like mine dating back months. If you were serious about rectifying the ER situation you would have done so by now and I would not have had that horrific experience last night. Your concern is hollow. I will not waste another minute of my time. I requested a referral from my family doctor this morning to a hospital or clinic that actually cares about their patients.

The worst hospital I have ever been to in my life. Doctors here are incompetent and terrible. I only had one experience with a genuine and kind doctor, the rest were terrible. They not only gatekeep information but lie and give out misinformation to patients as well. The irony of this hospital being named St. Joesph’s is real. Hypocrisy at its finest to be honest. Go to another hospital if you have an emergency.

The initial triage in emergency could be better organized. But were very happy with the level of service from the doctors despite them being so busy. Thank you!

I went into anaphylactic shock and was told by the nurses that were "caring" for me that I was being dramatic, as I fell into a coma. They kept yelling "Get up. It's not that bad." I woke up in the resuscitation unit, hours later, and the same nurses were eating the allergen they knew I was fatally allergic to... in front of me. I've skipped over some gory details but, it was shameful what happened to me. Though, it happens to many - especially women of colour, and particularly black women.

I like the service they provide and some staff are very helpful specially the volunteer staff they’re doing a great job going far and beyond! I hope they get appreciated is their own time spending in this on going and busy environment. In terms of caking costumer service needs to be better friend as when they leave voice messages. They dint specified name of Dr. Or even a telephone # to cal back. Have to cal the # I missed and is always a general department. Please work better on that. Even to remind appmts is hard to get back and find the right department and leave a voicemail.

To start the nurses and Dr on duty were kind and attentive, thank you. But they deserve better than to work at a small unhygienic makeshift ER with limited capabilities. I was taken to the hospital for the first time, and I was shocked by how rudimentary the ER is. There’s no separate area with rooms for patients. They created rooms with adjustable dividers a few meters away in the same area as the waiting room. There are two areas created with dividers to draw Blood and insert IV drips. There’s little to no technology or systems to notify and track patients. Specimen containers (urine) are collected in bags at the front desk where patients go to speak to staff. At a point I suggested they move the basket to another area because the baskets were so full and specimen bags were falling all over the counter and people were exposed to them. I was told that it is their standard practice it can’t change it. There doesn't appear to be a systemized way of treating patience based on the severity of their illness. Overall I was shocked, I recently moved to Mimico and will not return to the hospital by choice.

I have never been so disgusted in my life. My dad was taken away in an ambulance but I was not told what hospital so I called and was rudely answered by receptionist. Not knowing if he was dead or alive I was obviously panicked and called back 20 minutes later to see if he had been checked in and the same woman answered and said "you called earlier and let out a big sigh..no!" This is how you talk to people in crisis? Disgusting. Besides that the medical team were absolutely wonderful and made sure we were well prepared for my fathers death.

I took my mother to emergency on January 1st. I expected a long wait time but we were taken care of right away. I want to especially shoutout Dr. Ivankovic. This doctor is a saint. She checked my mom carefully and with empathy and concern. It was comforting to see a physician with kindness and professionalism and excellent bedside manners. We are very lucky to have such a wonderful ER doctor at St. Joseph’s. Thank you to the triage nurse and registration teams. You were all wonderful.

I went in to ER with upper GI symptoms and history of kidney issues NYD. ER doctor ordered CT scan without contrast to spare my kidneys. That was his choice. Next day I arrive and the very young person working in CT prep forced me into contrast by excessive pressure and disrespect, told me that my kidney function wasn’t that bad, kidney failure is worse. I told her to never tell a patient what they have isn’t that bad because you don’t have to live their life with the condition. I told her poor kidney function means you have to give up many things you love and she sneered at me like I meant alcohol when I rarely drink and meant my horseback riding and other sports. I left after the CT scan with no diagnosis and possibly worse kidney function and a deep hatred of the young people with limited emotional intelligence working at the hospital. When I worked for the Ministry of Health, in a patient/client facing role, I never would have spoken to anyone that way. You can’t tell someone that what they have isn’t that bad when you aren’t the one living with the condition and those of us concerned for our kidneys never want them to get worse but live in fear that medical intervention will do more harm than good. Do better. ETA: ER doc missed that abdo pain and lump were caused by dislocated ribs. Waited another 5 months of pain for tentative diagnosis and that’s a total of 9 months since my first visit after a fall from a horse that caused the injury. Don’t recommend this ER even if the wait times are great.

After waiting three hours to be tested, nurse informed me that St. Joe's doesn't do their own testing! All tests have to be forwarded to Toronto Western where the ACTUAL TESTING is done! This why Toronto Western can turn around results in a day and St. Joe's can take a week! I needed the results for a surgical procedure in four days. Now, I will have to cancel the procedure. Need to inform people BEFORE WAITING IN LINE, that results here can take 7 times as long as Toronto Western! St. Joe's needs to inform people up front that they are not a stand-alone test facility; that in fact, they are simply a feeder for Toronto Western. Transparency!

1st time at this hospital, and I am sure it will be the last. I got here at the emergency at 2:45pm (following my family doctor recommendation) with a severe back pain. Now, it is 6:15pm and I still waiting sitting in a chair. My pain is much worse, and no medication was prescribed yet. This is a horrible service. On top of everything, people does not respect face cover. I thought I should feel safe here, but I actually don’t.

The staff here are very helpful and friendly, I went here twice for screening purposes. Both times the experience was pleasant. The seem to be very well organized, the hospital is cleaned the specialists know what they are doing. I was in and out in a very short time. Parking was easy both time, but at a few.

Waste of time. I literally came in at 6 am cause I have a really bad ear infection. The nurses were kid enough to let me lay on a hospital bed and check up on me but the doctor didn’t do anything besides check my ear and give me painkillers. I’ve spoken to plenty of professional nurses after that and they were baffled by how careless the doctor was by not providing me with any antibiotics to get rid of the infection. I literally could have cured this a long time ago if the doctor gave me a proper prescription. She just told me that it’ll go away on its own. What a joke. I’m going to Toronto western next time.

ER wait times are absolutely absurd. It took over an hour just to through triage to then sit for another 2 hours before seeing a doctor. Once placed in an examining room, there was an additional 45 minute wait until the the physician came to access me. I then continued to wait an additional 2 hours to receive pain relief while waiting for the results of my bloodwork, which took 4.5 hours to receive after being taken. A good 7 hours was spent in emerge today. With that said, the doctor who did take care of me was very kind and helpful and I understand that the insane wait times are not of her doing. Do not go to this hospital in any case of emergency.

Realy bad in 1 year (4 in same month) 5 bad experiences total. I was exposed to toxins and the hospital sent me back home with wrong diagnosis just because the hospital need numbers for assistance of covid patients and they ignored my complaints. One of the entries I got covid in waiting room of the hospital. The last one I went to emergency with difficult to bread ( weeks ago). 1 hour to enter, 1 hour to see the Dr, 1 hour to send me to extra-R, 1 hour to collect the first simple of blood, and 1 hour for the second simple. Waiting 5 hours for nothing. After they said to me they can't complete the analysis because the lab can't do the exam Friday's, Saturday's and Sundays. ( so, why they take the second simple?) One moment I asked if they know what doing? in End sent me home with no medication and no diagnosis. They sent the report to family doctor and they identify one bacteria. I went to my family Dr. two weeks after and with no medication. The appointment was 20 minutes where the Dr. talking/ chat in computer with other person and after "sorry I didn't pay attention can you repeat again". Now I'm taking medication for asthma.

A visit to ER after Mom was taken in by EMS. Stayed over 24 hours while Mom received the most medical attention to make her stay comfortable. From the ER nurses congrats of your humor and resiliency to deliver your level of aid in a crazy but controlled environment. To the doctor that calmly took time to make family members informed and calm, being in a room with curtain walls make me thankful to be in great hands. After 24 hours we went home comfortable and relieved that in the two shifts at no time I felt uninformed. THANK YOU AND KEEP SERVING PROUD! 💙 ER BED 19

Di area c x-ray and fluoroscopy seating I wait here too much and no patience was inside but the lady make usa wait for nathing. And it's 2:50am it's toucher.

DO NOT GO TO THIS HOSPITAL FOR PAIN SYMPTOMS!! Biggest disgrace of a hospital I have ever seen. At 5:00am i called 911 as per instructions from Telehealth, I should have gone elsewhere however only this torture centre mislabeled "St. Joseph's Hospital" was available. I had to beg for pain relievers, and was not adequately assessed. When i was verbally advised of being discharged i queried the reasoning and expressed my as yet unassessed symptoms whilst the nurse abruptly contacted security mere seconds later who then forcibly removed me and assaulted me in the process, exacerbating my pain excruciatingly, even hand cuffing me and beating me outside of the facility. The security staff wre brutal inhuman monsters, laughed and gaslighted me, denigrated me, threatened and forced me to remain silent through torture and abuse; inflicting pain on my wrists, neck, head, back, and i had to call 911 again who took me to Toronto Western. I am here now typing this prior to contacting my lawyer.

If you need your fast turn around covid test result, don't go to this hospital. I had a swab last Saturday and still no result. The nurse told me it would take 2 to 5 days to get the result, today is the 6th day. I need my result to decide whether I can go back to work. This is ridiculous, will avoid this hospital in every way.

@TimSmith How is it possible that you received your Covid test results within 24 hours? I had my Covid test before you, it's been 4 days and I'm still waiting on my results - I check the online portal every day and still nothing. Makes you wonder if those who post are placing fake reviews.

I was brought to the ER by an ambulance as I had major complications and an emergency indeed, won't go into details but was taken here on Thursday June 9 at night, I had to come here to leave a review because of how amazed I was with the care provided. Went to ER and the nurse that took care of me Barb was awesome, she made me feel so comfortable, she actually cared for how I felt, look after me over night and made sure I was informed of each step, I stayed overnight and had to go through an unplanned surgery the following day, EVERYONE is so caring here, from the porter that takes you to medical imaging- OR and back, to the doctors that explain everything in a very empathic and caring way. I used to complain a lot of how bad the hospitals are in Canada, after visiting St Joseph I changed my perspective. Thank you to everyone, even though I was through a very painful experience not only physical but also mentally and found people so nice and so warmhearted that made my stay here more bearable. HONESTLY THANK YOU ST JOSEPH HOSPITAL !

I recently had the unfortunate experience of going through a miscarriage, and during this challenging time, I received exceptional care and support at St. Joseph Hospital and the Early Pregnancy Clinic. I cannot praise them enough for their dedication and empathy. I visited the hospital three times, each time experiencing a level of care that exceeded my expectations. Despite the difficult circumstances that brought me there, my experience could not have been better. The doctors and nurses were extremely understanding and compassionate, always considering both my physical and mental well-being. Throughout my visits, the medical staff showed genuine concern for my condition, going above and beyond to provide the support I needed. Their empathetic approach made me feel comfortable and supported during this emotionally trying period. I am truly grateful for the amazing care I received at St. Joseph Hospital and the Early Pregnancy Clinic. Their professionalism, kindness, and attentiveness left a lasting impression on me. I highly recommend this hospital and clinic to anyone seeking compassionate care and support during challenging times. Thank you to all the doctors and nurses who played a role in making my experience as positive as it could be.

I witnessed a nurse ignore a patient calling for her as she sat on her phone on Facebook. I know she was on Facebook because I could see her screen from where I was sitting.. When she finally decided to get up… she mocked the patient by making noises as if she was in agony. I personally didn’t get great care myself but witnessing this happen to another patient is why I ended up at another hospital 2 days later to get more thorough tests run on me because they sent me home with no idea what happened to me and I was still experiencing the same symptoms I went in for. I only ended up here by ambulance not by choice and now I will deter anyone I know from this place. I’ve never wrote a review before but this experience warranted one. Train your staff better. Or get a mystery shopper in there to knock out the bad ones .. people’s lives are at risk. I’d trust the fake doctors on greys anatomy more than the ones they offer here. Also had a tick in the emergency area crawling on the wall but at that point I was strapped into the stretcher.

This hospital is a death trap. I went in with horrible chest pain and unable to breathe. After 8 hours, and a multitude of tests the original ER Dr who saw me apparently went off duty without telling anyone. I was told they forgot about me. I ended up seeing a new Dr who told me I had pneumonia. I was sent home with 5 pills of antibiotics that I was told would cure me as this was "not a serious case of pneumonia". The next day when i woke up I was in massive pain, unable to breathe and was scared for my life. I could not swallow the antibiotics and kept puking them up. I went back to the ER and out of blind luck the same Er Dr who sent me home saw me waiting in triage after coming in from a coffee break. I was right away admitted.( blind luck i think) Turned out they read my xray wrong.. I had massive fluid in my lung and my Sp02 (oxygen levels) was under 70% (normal is 90+)I spent 4 days in random Er beds, where I ended up having a chest tube put in as the pneumonia was that advanced. What I saw in the ER during that time made me sick. The way nurses gave 0 f'ss about people and also me was something out of a nightmare. People were crying out for help, in pain or soiled themselves, or begging for help or having a mental health crisis and none would come to them to help, nurses would never be available after 12 Am I was told. After four days they tried to put me into a COVID isolation ward. I had pneumonia, this decision could of killed me. And they knew I had a lung problem.It took me threatening to sue until they put me in a private room where I spent 7 days on 2 different antibiotics, O2 and pain meds to get better. I was also never told how this could happen to someone who was my age and never had health issues.(You were lucky to see a DR once a day) and if you did they would show up at the crack of dawn when you were half asleep and unable to ask the serious questions about your healthcare. Only good thing was the ward I was in the nurses were amazing gems who actually cared and went above and beyond for me and made me feel like I mattered. In conclusion for the love of god, go to another hospital, I would never wish what I went through on my worst enemy. Its disgusting and sickening that people who go to a hospital to get help are treated like this. I can only imagine what happens to people who don't have a voice online or can give there story.

I can only review the emergency room, im sure the hospital and the staff there do try their best. However, I'd recommend any other emergency room in Toronto if you suspect a serious health issue. I had gone this week twice for the same issue, and both times got told I have a stomach bug and sent home. I finally came to a different hospital and got a proper diagnosis and treatment after spending the week in agony with said "flu".

Definitely a double standard in this hospital you’re told to wear a mask ok fine I dropped my mask down to have some water and a worker told me to pull my mask up and they themselves weren’t wearing a mask same with her coworker all walking up and down the hall without a mask on in the required area. I guess only rules apply to some people. Had a colonoscopy booked for 1pm was told to be here for 11am waited 2:45 mins to be seen with an appointment. Hospital is very outdated with decor too.

Waiting time for covid testing, very reasonable & fast. Waiting time for your results.... 5x longer than anywhere else. Spend your day constantly checking your my chart for the posting, living in anxiety. DO not waste your time. Anywhere else has 24 hour turn around results. Still havent got mine.

Love the COVID-19 testing experience at St. Joe's. Have never waited longer than 45 minutes, but mostly it's a walk-in situation, depending on when I go. Results back in 24 hours now. I hope they can keep up this great work.

THUMBS UP!!! I can only say the best about this hospital and their staff! Everyone is very nice, helpful, empathic and extremely caring. A special thanks and shout out to the great nurses that treat you as if you were their own child.

My wife was there in emerge. The front desk , Claire was very helpful and very cooperative. I want to thank her from bottom of my heart. Julianna, RN, very professional and very knowledgeable and explained the whole process. The Dr (sorry I forgot his name) was very punctual and explained us the whole situation. Honestly speaking even though they were short staffed, they work so professional and give 100%. I like to say thank each and every staff of St Joseph for saving live each day. PS Also Ashot RN , Kathryn RN was very helpful. Thank you saving my wife’s life.

The staff at SJHC are exceptional. I had to wait in ER multiple times for over 24hrs and they were all amazing. Recently had a stay and all the nurses were attentive and caring to me - even when I didn't appear in trauma ( also while clearly being swamped with work). Isabella who did my Echocardiogram was the bright light of my long stay, she was very friendly and attentive. I hope our healthcare system gets sorted out, because these kind people are picking up the slack, Big time!

I had a great experience at st Joseph toronto ultrasound today. First of all when I was in the queue to take a coffee from second cup a very nice generous person who was standing behind me paid for my coffee and muffin, it was a very nice gesture, to spread the kindness to each other. I never met her before, she must be a doctor or a personnel of that hospital. thanks very much. Then when I stepped in ultrasound room a very kind and beautiful medical assistant helped me to get ready for my procedure, she explained clearly every step of the procedure. At the end I met my radiologist, she performed my ultrasound professionally with care. Just I would love to share my valuable experience. Have a lovely day the 3 of you who made my day with your kindness! August 15, 2023 Zohreh

St Joes is getting worse. Limited staff who isn't trained to deal with emergency. The nurses or the admin assistants could not care less about people being in pain. Not only did they lose my chart, that kept me waiting for an additional 2 hours, they lied that the doctor never gave it to them. They were more interested about their coffee and showing each other pictures on their phones than dealing with a patient. This is the last time i set foot in this hospital. Sometimes you wonder where our tax money goes

The Triage Nurses do not treat ppl equally and it's not expected here in Canada, because they don't represent the Canadian health system and multiculturalism.

I have had a laparoscopic surgery on January 5,2024. I’d like to express how grateful I am to all the medical staff who have assisted me through my surgery, to my nurses, anesthesiologist and surgeon on January 5th between 11am-7pm, thank you so much for making me comfortable throughout my stay. Thank you for making me brandnew again.

The nurse who work at Triage have respect for human life, and they are racist and they don't treat people equally. The don't represent Canadian health systems.

Everyone working at the testing center was super friendly! However, wait times are extremely long. I went to the center on 3 different occasions. The first occasion I got there around 5:30 PM, to only be turned away because they were at capacity. Second time I arrived around lunch time and the line was extremely long and figured that I should just try again in the morning. I got to the test center around 7:00 AM and the line up was already behind the back of the building. However, line went pretty quickly and I got out of the center around 9:15 AM. Try coming in the morning as early as possible to ensure you aren't waiting for hours.

I have to say that this hospital is wonderful. The hospital is very clean and well organized. The volunteers at St Joseph's Hospital are very helpful and even show you how to get to a certain department. They treated me and my husband kindly and the ER department is wonderful I was there for 5 hours and I couldn't believe that but it's true and the nurses are wonderful, helpful, and attend to all your needs and even during this COVID-19 outbreak they handled this situation the best I have seen.

Very good green jello. Red and yellow are okay. Orange is shockingly poor. Also, these people are obsessed with giving you inordinate quantities of lukewarm juice. EDIT: Oh good. Tell the kitchen to stay open later than six so that someone is around when nurses try to call down to fix mistakes.

The family center birth the nurses are absolutely horrendous my sister gave birth and she had to use the bathroom and also take her new born in the bathroom with her. They didn’t help her after she gave birth they made her do everything.

The family Birth centre The nurses are horrible

Good hospital. Staff need to be more friendly and caring.

Went to the birthing centre for a shot around noon. They didn't even have the shot ready and kept telling me about every 20 minutes someone is just gone to get it... An hour and a half later I decided to leave. Please prepare for the days appointments!

The fracture clinic at St. Joe's is a hot mess. Basically a free for all in the waiting room. Don't rely on your appointment time. It never happens on time. The doctor I delt with didn't even give me advice about how to treat my broken arm, I had to look online to figure everything out.

Came to St Joes for a COVID test. The experience was fine, wait was very very long (out of their control) but it has been 4 days and I have not received results where as my friend went the day after me and received hers in 24 hours which is frustrating. I was told I would receive them in 24 hours and unfortunately the only way to fix this is by leaving a message on their machine. There is no live person to talk to.

My mum broke her hip and was taken to St Joseph's. The wait time for surgery was a bit longer than normal, probably because of issues to do with the pandemic, but she got her hip repaired and we're really happy about that. Her care has been excellent I really appreciate the work of the nurses, the orderlies , the support staff and the doctors, continuing to come in every day despite the incredible workloads and stress and burnout of the last 18 months. Thank you for your service.

I have been at St. Joseph’s many times. The last several times I was during the pandemic being pregnant. Cannot complain - I did not have to wait for a long time. All necessary tests were done on spot. Nurses and doctors at the delivery department were super friendly with only a few exceptions. Probably those individuals very too tired but they were not rude. Just compare to other staff a bit less welcoming. When I had a knee surgery done at this location a few years ago, did not like the service I got from the receptionist. I came 20 minutes before the time I was advised to come by. Three people were in front of me. They left quickly and I became the only patient waiting for the registration. I was waiting and waiting, I thought that I would be late for my surgery. There were a couple of receptionists, they were entering some info, chatting with each other, walking back and forth. I understand that I do not know their job but from a patient view, it looked like they were doing nothing while I was getting late for my surgery. I waited for an hour, 40 minutes from which being the only patient in the waiting area.The rest went well. Cannot complaint.The surgeon and his team was amazing that is why I gave 5 stars.

My experience at ANY emerg Dept has NEVER been as efficient and positive as it was tonight. These Doctors and staff worked so quickly and efficiently… it’s refreshing to see. They bring a vibrancy to this hospital and should be recognized for restoring my faith in what is usually a most frustrating and aggravating experience! Well done! This hospital and community is so lucky to have you!

Pretty good hospital. I love staffs require all people change to the masks that hospital provided. The masks are good! Can I know which band it is? LOL

The diagnostic department in this hospital is a disgrace! First time around they were running late 1.5 hrs. Today, I'm sitting here almost two hours past my appointment and there are still a lot of people before me. Parking is always an issue as well. I just really hate coming to this hospital. It is old and outdated, and in need of major restructuring and improvements. Avoid if you can.

This hospital has been around for decades. They serve Toronto residents, especially those in the west end of the city. #letsguide #covid At this time a photo ID and proof of vaccination is required to enter. In addition it is best to have an appointment made through their central call centre. There are different rules and regulations for visitors so best to check in advance before arrival.

I would like to give a big shout out to ER fast track staff. I took my neighbour to hospital and at the same time was able to assist a 96 yr old patient who arrived by ambulance. The staff was very kind and patient with all our questions and such. It’s a busy place but as always a huge thanks for a great job and your patience.

One of the best hospitals I've been to. Kind, caring and compassionate staff, from the registration nurse all the way to various doctors and nurses. Thank you first responders for all the care you offer! The emergency department here is one of the best - please pass my appreciation off to the ER staff.

Had a planned c-section at this hospital. Great staff, amazing doctors, and hey! - the food was very decent too. Not a Michelin restaurant but pretty good. I’m very thankful to everyone I encountered during my 48-hours stay, they made me feel welcome and cared for.

I waited more than an hour to simply enter the emergency room… and more than hours waiting for the doctor to see me to pass exams … I emphasize that the nurses in the emergency room were excellent and the doctor was attentive and had the sensitivity to talk with me in private to give my diagnosis and he avoided talking in front of other patients (as other doctors were doing!) but I see that the hospital has a shortage of health professionals. Maybe if IRCC facilitated we would have more doctors and nurses attending. It didn't end there.. my hospital bill also came with double amount!! And I need come back to office hospital for fix it.

Only go here if you absolutely have to. ER is always over capacity, Nurses very stressed and not able to help you much. Many people with mental health issues who are yelling all night. I was brought by ambulance after severly fracturing my ankle at home. It was reduced under anesthetic in the ER and I was waiting to be admitted for surgery. My issue is I really had to use the washroom and despite asking multiple people no one came to help me. (not able to walk on my cast) after a 15 hour stay finally brought up to a room. Had to get a catheter due to bladder retention from "holding it" so long.

Honestly I’m surprised I haven’t posted a review sooner, the truth is I thought I did but didn’t. Two years ago I started going to St Joe’s emergency department at a fairly frequent basis. I came in each time with extensive pain in my abdomen and excessive nausea. These episodes left me coming in and leaving everyday for 4 days, where I received ridiculously poor treatment each time. The first day, I was hooked up to an IV after a 4 hour wait, I was left to sleep off my nausea in a plastic chair, using a sink as a pillow. The second day, I returned and my IV had been completely empty for an hour. I bothered a wonderful nurse who helped me immensely, I wish I got her name, only to find that they messed up my name in the file so she didn’t know what to do next. The next day I came in and I was greeted by the same nurse. She was absolutely incredible to both myself and my mother throughout my entire stay. The next day I was there, the doctor diagnosed me with Cannabinoid Hyperemesis Syndrome. I stopped smoking completely and ended up going back a couple months later with the same issues. The doctor reaffirmed his diagnosis which put a strain on the relationship with my parents. Lastly I had a PAEDIATRIC NURSE roll her eyes at me and tell me “wait I’m busy” after I told her I was throwing up blood. She came to check on me 40 minutes later. I ended up switching hospitals and even though it’s an extra 20-30 min drive, I’m never there longer than a day. My episodes get completely put under control within a day thanks to their help. I was diagnosed properly with PTSD, two anxiety disorders, panic disorder and Cyclic vomiting syndrome. Unless I get a referral for any other department than emergency, I never plan on going back.

It's a Great hospital. Nurses are super friendly and show a lot of Empathy. The waiting room is relaxing with beautiful vintage mirror art. I felt present and did not feel like hospital stress. Great job!!

My 95 year old grandmother has been in a hallway in the emergency room under an air conditioning vent for over 24 hours since the ambulance brought her in. She's been told she has pneumonia, she keeps telling you guys she's freezing, she can't get a hot tea and she can't get any sleep what kind of Health Care is this? As family we are all trying to visit her and bring her things but we're in a hallway! I understand if there's no rooms available upstairs but how about putting her in a private exam room an emergency so that she can get some sleep she is 95years old!

COVID really hit this hospital hard. I’ve been here in the past and had nothing but good experiences. 3h+ waiting for a prescription and some results when emergency is not really at capacity, mind you I couldn’t seat from the pain so it was 3h+ standing in a corner with literally no one checking up on you. As soon as I left they called me to come back. It’s really sad to see how deteriorated and precarious their care has gone. Will probably never go back to this hospital.

Nurses got angry at me when I asked for help in picking up my food. Also, they hire nurses who do it for the money and don’t do it for the vocation, so they can make ill people feel more ill, and attack ill people. The nurses and doctors who work here are sadistic and all need to lose their jobs immediately. Not one memorable nurse or doctor. Shame on this entire organization. The atmosphere wasn’t that horrible but if they keep hiring these kinds of people and cutting health care funding it’s not even worth having healthcare. I think they’re doing this to the public health care so people go private eventually. If you ever get assaulted or abused, get the information and build a case against the organization immediately!

Our family has been here multiple times over the years, and we’ve always been treated with empathy and kindness. ER is a busy and stressful environment, so just go prepared to wait for a few hours. In the early morning (6-7am) it’s not so busy and once I was seen in 1.5 hours. They need to triage more serious and urgent care patients so it’s expected to be a long wait - it’s the same situation in all hospitals.

Worst Hospital. After a wait of 5 hours the Doctor asks you to take OTC drugs for a high grade flu. The Doctor says blood and urine tests will help the diagnosis but discourages you from taking them by saying it will take atleast 2 more hours for the tests. This all is happening between wee hours of 11 pm to 5 am. So many children and adults were crying with pain waiting for the Doctor. The hospital had only one Doctor for the night emergency. Governmet should intervene and take action against them for treating the patient s with put any care and compassion. Please help the patients they are already in pain, do not Subject them to further pain.

I seldom write reviews, but I must express my gratitude to St. Joseph’s. I was brought to St Joseph’s hospital via Ambulance half unconscious. After i was awake, i was already in a room and was given treatments and tests. I am truly grateful for all of the helpful and friendly staffs and doctors who works there. The doctor i saw listens to my concerns and took the time to explain. I am very much appreciative. Thank you.

Excellent staff, challenged facilities. Our baby boy was just born at St. Joseph's birthing center. The doctors and nurses were OUTSTANDING, really great with their empathy and advice. Unfortunately, the patient rooms and facilities are dated and not in the best shape. You will need to put up with it, but don't let that take away from the moment of growing a family!

ST Josephs to me is the best health centre in the province.The nice people like the reception and the nurses that ask if your ok.But my favourite part about ST Josephs is that is so clean

Our baby was born here, and I can tell you he was in very good hands ! The nurses and doctors took really good care of us from both a health and comfort perspective. Plus everyone was so lovely and adorable ! We didn't had the impression that we were at a hospital. Big thanks to all the staff for the great job you do!

Went in for a booked covid test appointment and the all of the staff couldn't have been more helpful/understanding. They did a terrific job of distancing and I got my results back in 24hours. A big thank you to the team at St. Joseph's Assessment Centre.

Waited 2 hours for help in the ER with a popped out kneecap. Got put beside a old man that was yelling the whole time.

Am an employee

L'équipe de soins des troubles mentaux du St-Joseph Health Center m'ont beaucoup aidé l'été dernier durant un des pires moments de ma vie. Ils ont détecté le problème dès le départ quand cela faisait plus de 5 ans que des psychiatres du Québec tentait de trouver mon ''problème''. MERCI __________________________________________________________ The mental health care team at St-Joseph Health Center was very helpful to me last summer during one of the worst times of my life. They detected the problem from the start when it had been more than 5 years since psychiatrists in Quebec are trying to find my "problem". THANK YOU

Support to our frontline healthcare service!! You all are AMAZING!!

I had a mammogram today and the ladies who were taking care of me (I’m sorry I can’t remember their names but they were there today at 1:20). They were professional but not at all cold actually really lovely and respectful, they told me every step they were taking and why they used their first names which made me feel so more at ease. They made this horribly uncomfortable test somewhat less painful. I hope they get the recognition they deserve. Keep up the good work I’ve come to know and love about this hospital.

I went to the ER with my elderly mother on Saturday, November 28th. Of course, due to COVID-19, no one is allowed to go in with the patient. Although it took a few hours for her to receive a complete care, the nurses and doctors kept me informed. She had to stay for a few days and I was informed throughout the whole time. Also, they made arrangements for her to receive home care due to her broken arm. It was nice to experience such a personalized care during these busy and difficult times. Thank you for all the ER doctors and nurses, thank you Dr. Lopez and Sam from floor 2M. Also, thanks for Hana the social worker and Sarah for coordinating all of this.

Unfortunately been here a few times. Very friendly and professional staff always.

By far the best healthcare service I’ve ever received in and emergency room. Within 3 hrs I was seen treated for 2 different issues and sent home. St. Joseph’s hospital has restored my faith in the Ontario’s health care system. Whatever you guys are doing keep, doing it. It’s working. God bless you all...

Great facility! Clean & spacious. Staff are kind and courteous. I am treated with the utmost care with every visit! No lineups.

All the staff was really nice and helping. i took an appointment and didn’t have to wait in any queue.I got my covid result within 36 hours

Went to emergency. They put me through quickly. Doctors and nurses were nice and helpful.

Very horrible service towards my mother who made an appointment to get tested, the lady told her perfume was ‘strong’ I couldn’t even smell it and there’s a nicer way of saying things if it’s truly a bother, second I got my own testing at Bathurst and they were amazing why didn’t the lady tell my mom to breathe in when getting the testing done? Could be discrimination because she isn’t Canadian? I can’t help but compare my experience and hers, in addition she did for 15 seconds and kept swirling the q tip, when u had my testing maybe my testing lady moved it once but she gentle not rough,the lady was blonde light eyes and overweight who performed the job, I suggest you train her again on how to deal with patients, I also work customer service there’s no reason to be rude to someone else. Don’t bother going to this location, go to the Bathurst testing center, kindest workers and quick results

Best healthcare around, this is my health center of choice

Never had a problem with service or caregivers in my entire 60 years, when the need arrived. Yes, things are and have changed, however so has the respect and demands of the public... Basically within all profession's.

No waiting...CT scan was on time (early in fact). Doctors and nurses very professional.

21 of September my daughter was born in the washroom of st Joseph hospital and I had no medical help they won't let me get the baby body or opts and they won't answer my phone calls I keep calling sandy pacheco she's not answering my calls even though when I call it rings or says she's on a call my baby was almost 22 weeks and they didn't save her. Every time I go to the hospital they take me out with security

I had amazing experience at St.Joseph’s in May. My baby was born there. I would like to thank Dr.Park and the team of nurses and paediatricians who had shifts on May 7th and May 8th, 2020. They did amazing job. I got a very good care as well as my baby. If I am not mistaken, one of the nurses was Nadia. She and paediatrician came to visit me and my baby the next day as well. It was very pleasant surprise. During my pregnancy I had to visit emergency a couple of times. I got care I was looking for. All the tests were done during my visit including ultrasound. A couple of years ago I had a surgery- ACL reconstruction at this hospital. Dr. Lopez did amazing job as well.

I didn't have to wait long, about 20 minutes, to be turned away at 4pm.

Short line, friendly staff but I've been waiting now 4 days for my covid results and was told individuals who were tested the day after me were given results already. Incredibly annoying and frustrating.

COVID test centre was great for the testing process but longer wait time for results then other testing spots in the area.

Professional staff and professional service received at the Fracture Clinic. Dr. Lopez and his team are kind, patient and willing to explain in details your health situation and alternatives. Waiting time is yet challenging, but I guess patients are aware throughout hospitals. Service in the ED was fast and thoughtful. TTC accessible, parking available at normal tariffs.

Don't get me wrong, this is my go to hospital hence all my records are here.I've had all good doctors in the emergency for the past 5yrs I've been in and out from the hospital,except Dr. Su (not sure how to spell his name)we was dismissive and rushed. I had him before too when I was admitted. He just looked at me and asked few questions then left, didn't even give any medicine at all nor treatment, he was just so eager to pass me to a different doctor or a specialist. How is he an emergency doctor?

my husband was brought to st. Joe's after a workplace fall and CT scan misdiagnosed with a broken scapula when he had broken ribs. ruptured spleen, broken vertabrea. fracture neck he was released and home readjusted to brampton and sent to st. mikes had his spleen removed and thre blood transfusionshow was this missed at the first hospital.

please do not come to this hospital if you want to treat yourself properly. waiting time in emergency area is more than 2 hours. even the doctors shows you in the emergency room, then he will go somewhere will forget about you. such a ridiculous hospitality.

Good: Doctor and nurses took good care and are nice. Bad: Long wait times for emergency and my mom took blood tests and waited hours and only answer we got back was they LOST 👎 the blood test and wanted us to retake it again. 🤦‍♂️

My grandmother had cataract surgery and the staff on the 2nd floor in the Morrow Wing were superb! English is her second language and it was heartwarming to see how much they care about their patients. They were really attentive and made sure she was okay post-surgery. I am super thankful and health care providers are truly the backbone of our country.

I'd like to give a big kudos to a few folks that made my recent visit to the i.v. clinic an easy stress free one. Jan, one of the excellently skilled "only one poke" nurses that doesn't even leave me with a bruise :) Terri, in Dr B's office for getting my appointments coordinated, and the pharmacy staff for being so helpful You all are a testament to "patient first" practice.

My father passed away on January 3, 2022. Our family was not able to see him due to our vaccination status. We were given 10 minutes to get to the hospital after 30 minutes of CPR being performed without our knowledge. My contact information was not updated in their system. The lack of care he received was horrendous. Still awaiting answers to what transpired in the week stay he was there! No cause of death identified only a suspicion. Asked for an autopsy was refused and not provided proper documentation on how to obtain one. I cannot believe this is our health care system. Lost all trust in our healthcare!

My stepmom has been on the surgical floor for a week and has had the best care. All involved in her recovery have been kind and attentive. Our family is very grateful, we can’t thank you enough:)

Everyone’s nice but I’ve been here at the emergency room in pain since 1am and it’s now 5am. Was just told I have another hour to wait for my blood results. Who knows how much longer after that. Not very emergency service. Never been in an emergency room this long before. Also my partner has had to wait in the main waiting room instead of the one I’m in for no reason. There’s chairs and others with secondary people. I’m glad he’s so patient but I never expected he’d have to wait 4+ hours. Emergencies aren’t emergencies here. Update: ended up being in the emergency room for 15 hours… They did a few blood tests and an ultrasound and I left the hospital with no answer as to what caused my pain. Was never offered pain meds or anything to help. Just sat in a chair for 15 hours from 1am till 4pm. I’m now at my follow up and had my appointment scheduled for 10:30 and it’s not 11:30am. Like most people I work 9-5 so I’m missing work and just waiting for hours once again even with an appointment. Staff are very nice tho.

I was staying there few days ago and got my boy. What I want to write a review here is that I want to say "Thank you so much" to Janay, who is working in Family Birth Center as a nurse. She was very professional and was willing to help us. We don't know anything to do after birth a baby. But she took care of my baby and wife very carefully as well. Also, she tried to teach us how to take care of baby such as changing a diaper, how to feed a baby and so on. We want to to say "Very very appreciated" You are the best nurse, we have met in Canada. Thank you so much!! We will miss you how nice you were. By the way, I gave 4 stars of stars here. Few people didn't want to he helpful, They worked as a robot. That's all. P.S: We were in the room no.11

Visit to St. Joseph Health Center on March 8, 2023. During my visit to the hospital I met amazing people: Draa the security officer and Sarah office manager. I was lost in the middle of the building at the hospital and was very late to my appointment however couldn’t find the place, I approached the security officer on the first floor and he was so kind to me, tried to explain the directions and eventually accompanied me to the door of the room that I was looking for. It really made me feel better and cared for. It was very busy day for me and when I left the hospital I realized that my glasses were lost. So I returned for them and found it locked in one of the rooms. I was really lucky to meet another good person who stopped to talk to me when she was seeing me desperately trying to find the way to the room. Sarah, postponed her coffee time and used all her knowledge about the Hosp personnel to find who can help me with the lost glasses. I could not believe that the same security guard came to help with my situation. Draa has the right key and following the hospital protocol found the way to get to my glasses! I was blessed that day because I met these wonderful employees who made extra steps beyond their duties and helped me. They both were so nice and positive , gave me the best impressions about the hospital and people who work there. You made my day and thank you.

My daughter Isadora got birth there. They are amazing people. Everyone treat us so good, so kind. We didn't have waiting time for nothing. The nurses was explaining us everything about the baby and mom. Very very good place. Thank All

My son had scheduled ACL surgery with Dr. Lopez at St. Joseph Health Center on March 30, 2023. The whole Surgical Orthopedic department and Day In Surgery staff from the registration nurse, starting from 6am, all the way to the doctors and various nurses were extremally nice, experienced, well organized, kind and caring, gave me the best impressions about the hospital and people who work there. They took the time to explain everything to my son and me in detail. They made sure that my son was comfortable and well-cared for throughout his stay. Thank you for the exceptional care and kindness you offer!! I’m lucky and grateful that my son has surgery at St, Joseph hospital. There Fracture and Orthopedic clinic are one of the best in Toronto.

Have visited twice in the last week and was surprised at the speed and care given. Went to triage and was sent to Yellow Zone both times (this may have impacted visit) and everyone along the way was helpful, kind, and caring. Depending on time of day you go in will impact the time spent in these zones. Thankfully my emergencies happened very early in the morning so I was able to be seen within a few hours—I didn’t have a life risking emergency. Due to restraints regarding public healthcare crisis (Thanks Doug Ford) things weren’t perfect for all patients but overall my time here was comfortable and easy. Spoke with several doctors and nurses who were all incredible but wanted to give a shout-out to one of the mental health crisis workers. I’m sorry I forgot her name but she was helpful in showing me different avenues for my health plan and what steps I could take to better my long term care as an outpatient.

Fantastic hospital. I visited here 8 months ago, but today my experience was exceptional. I was seen in an hour and discharged. A total time of 2 hours. The team is absolutely amazing. Great nurses, doctors and triage staff. I’m glad they improved the emergency protocol. The yellow zone is fantastic. Thank you team at St Joes! Especially Dr Orikin.

I had a great experience with cardiology here. From getting to the hospital and getting directions from information staff, to the drs and other providers along the way, everyone was caring and professional. I was very nervous for my appointment but was put at ease by everyone I encountered.

Based on all my experiences at St. Jo’s, which have all been great, but my most recent experience with the fracture clinic is why I’m completing this review! Dr. Fu is a kind, positive and great doctor and I know she knows this. Yesterday she gave me space to be emotional and for the second time in my life, I’ve experienced grace from a doctor. I got emotional and unmotivated about my injury, but she was positive and encouraged me to be more confident. Just thinking about how she impacted me in the little 10 minutes or so she spent with me before giving me a doctors note, makes me very emotional. I want to be able to impact people the same way Dr. Fu impacted me. She’s blessed and I can tell that she’s an amazing person who also happens to be an amazing doctor.

The maternity unit at the hospital gets a 3/10 from us. My wife was 38 weeks and came in for an ultrasound to check for placenta issues. They found an issue and checked her to determine if she needed to be induced, no problem. We were checked into a triage room at the garron family wing on a Friday and waited for the staff to determine the next move. Our experience went downhill once they found out that we were working with a midwife throughout our pregnancy. I don’t understand the inner workings of the healthcare system but I can tell you that the nurses and doctors at the hospital do not like midwives and treat any patient working with midwives like second class citizens. I don’t know what the bad blood between the nurses/doctors and midwives is but I think it’s unprofessional for patients to have to put in the middle. Our midwife was great and polite to the hospital staff, but the level of disrespect and rudeness the nurses and doctors showed the midwife blew my mind. We unwittingly found ourselves in the middle of some beef we didn’t even know existed and got treated like we didn’t really exist beyond the legal requirement. We’re wondering if we should even use a midwife for our next baby. Can someone please tell me the backstory of why nurses and doctors hate midwives?

I am writing to express my heartfelt gratitude for the excellent care and treatment while I was came at the hospital to meet my relative. From the moment I arrived, I was impressed by the professionalism, kindness, and compassion shown by every member of your team especially vivek Patel from 2E . This level of care and attention truly made a difference in recovery process. Thank you again for your exceptional care. I will be forever grateful.

emerge wait time was not long. i had a very high fever, chills, body aches among many other symptoms and found out at the hospital that i had a severe bacterial infection. the nurse that took my blood was very kind when i told her i was nauseous, she brought me to a private room and let me sleep while they put me on IV. the doctor that prescribed my medication was also very kind and funny. very grateful for the care i received at St Joseph's

Absolute best hospital! My father spent six and a half months in this hospital and they saved his life. He was transported there from a local hospital and I couldn't have better things to say about the staff, doctors, security etc. The nurses are unbelievable. Dr. Tsang & her entire team is remarkable. There are not enough words to say thank you .

Visited ER in June of 2022 for severe GI symptoms. Some labs were taken, I was given some medication to take care of things in the moment, and I was sent home with the knowledge that someone would call should there be anything notable on my test results. A week later I began calling, trying to access said results. Numerous staff said if something came up, I’d be on the call list for a doctor follow up. Some said they didn’t have access to the callbacks. Others were able to check in and say I was not on the list. One time, someone said I was on the list and just need to wait. No call came. Two weeks later I booked an appointment with my walk-in clinic so I could request an endoscopy to find out more about what could be causing my symptoms. He said, and I quote, “but you tested positive for c-difficile when you went to the hospital, no one called you about that?” No, no one did. I tried to escalate my concerns to the manager of patient care, Donna, who took a look and said that I WAS on the callback list, a physician manually removed the callback after reviewing the results, and closed the file. She told me to call back if I didn’t hear anything, which of course was exactly what happened. Called back, left voicemail, never heard from St. Joseph’s again. It’s been over a year now and I still don’t know why no one felt it was urgent enough information to share. Really terrible but I’d rather Uber to a further hospital than receive further “care” from this one.

Was at the Labour and delivery and peds units and can honestly say I had the most amazing nurses, doctors and staff the entire stay. Every nurse and doctor were so kind, patient and helpful. Couldn’t be happier.

I am in the emergency, yellow section for 3 hrs now and only the doctor has seen my son, which he prescribed medication, blood work and urine test, and nothing has been done yet, not even the pain medication. I asked the nurses and was told that they are changing shifts and I have to wait. But doctor has seen my son more than one hour ago! Incredible how they don’t care about pacients!

I had a daytime surgery in this hospital and it was an amazing experience. From the receptionist to the nurses, everyone did such a good job. Special shout out to Laura who is a nurse at the daytime surgery unit. She went above and beyond her duties to help me. Thank you all.

I recently gave birth 2 weeks ago and my experience at St. Joes was fantastic. I had an unplanned c section and all the nurses that took care of me before hand and after were so kind and helpful. I was very pleased and I want to thank all the nurses for their hard work!! The doctors were all wonderful too! Thank you

Born at this hospital and now a semi regular patient they have the best ED I've ever been to. I've had problems with some of their clinics (mainly a lack of communication about where and when appointments are) but the ED is great. Emergency visits are never fun but as someone with multiple chronic illnesses and chronic pain I deal with a lot of emergency symptoms daily and most EDs I've visited don't seem to understand this and send me home having done the bare minimum or nothing. My experience at St Joseph's has been very different. They listen to what's going on, run all the tests necessary plus more, and address any concerns or requests I have without needing me to prove myself. Overall great listeners even when busy and compassionate workers.

Honestly if I could've given them less I would. My husband went in today at 12pm and it's currently 2:30am and we're still here waiting. He has hives according to the doctor, they're treated him then did a blood test. Turns out his body is fighting an infection, so they started treating him for that... we finished at 10pm and was told a specialist will be down and go over everything etc... we waiting from 10pm to 2:30am and there's no specialist. How is this acceptable? I get that it's short staff but my gosh. Unacceptable

My dad had a few doctor's appointments, tests, and day surgery done at St Joseph. (Oct /23 - Nov 3rd/ 23). Great service! Doctors, nurses, lab technicians and administration staff very polite and friendly.

Care was good but wait times are ridiculous. It take's well over an hour for them to get through 10 people. Makes me much less likely to come next time. Another hospital, or even just staying home and hoping for the beat seems like a better option then waiting here all day

I fell on August 5th and injured my foot. I went to the hospital. After 5 hours of waiting and 2 of 1 meaningless treatments they sent me home without medication and without support. I had a lot of difficulty walking and someone lent me some walking aids. A month later it fell again due to the same problem. My foot was swollen and they took an x-ray and saw broken bones, they decided to put a boot on it, send me to physical therapy and another 4 weeks of recovery. This month, I went to the hospital again and they decided to spend more time with the boot and do an MIR that should have been done in the first 4 to 6 weeks. They said he would "possibly" have a muscle or tendon tear. With all this, 4 months have passed and I still don't know what I have on my foot. They sent me home and said they would call and schedule the MIR. In conclusion, two days passed and I hadn't received any calls, I called the hospital and they said they would only have space for December 28th and that I would have another appointment with the doctor in January. (It's been 4 months in the pushing game where the reports are incomplete, no one knows what they're doing, they make me suffer from pain in the last 4 months with Tylenol - they just don't want to know). Such incompetence...and the story will have more chapters

If you are willing to risk losing a family member or friend then I would suggest you go to st Joseph but if not then please don't. There are other hospitals that will take care of you way better. My grandmother died in that hospital because of neglect. The medical team decided to not tell us about abnormal test results which in the end ended with my grandmother dying. They just let her DIE