Not a good experience. Everything takes forever in emergency room. Even they don't have any estimate for a regular item like x-Ray. They say 60 min and over 2 hrs later we are still waiting while my dad is being tortured by impossible-to-sleep beds in here. That's after spending almost 7 hours for the doctor to show up. Please note that the emergency room is not busy at all, as you can see in the picture. I wonder how long would it take if it was a busy night. I would go to North York General instead in which I had a better experience. My dad had donated Sunny Broke for years and had some sympathy.. That's why we came here. What a mistake!

I am just commenting on the facility itself. One of the most world famous hospitals in Toronto Canada. Affiliated with University of Toronto Faculty of Medicine. Advanced and Cutting edge medical equipment and technology as well as Life-saving Research! Worldwide leading Physicians and Nurse Teams. Specialized in Cancer treatment, Heart and Vascular as well as Brain Surgery etc. over 1,300 beds. With over 1.3 millions patient visits each year!

September 6, 2023 ⭐️⭐️⭐️⭐️⭐️ Today, I had an appointment with my MS doctor at Sunnybrook. Having been here for appointments in the past, I've always been impressed with the high-quality service they provide. Parking is conveniently located near the front entrance, and there are nearby pay stations for easy access. Inside, they have hand sanitizing stations and provide masks, and you'll find plenty of helpful staff to answer any questions and guide you through the hospital. Wheelchairs are also readily available at the entrance. I have the utmost satisfaction with Dr. Lee, who consistently takes the time to address all my questions and ensures I have a clear understanding of my medical plan. I feel incredibly fortunate to have access to such excellent healthcare services.

Great experience here. The staff were amazing. Very kind and thorough. Thank you! Lots of washrooms. Easy to find rooms. Good variety in the food court. There’s also a Tim Hortons in the building. Parking can be hard as the path is pretty narrow, so if you make a turn while looking for parking, you can get stuck behind the cars that are waiting to exit, resulting in wasting time and money. Not much you can do about it but wait it through. Also, you only have 10 minutes to exit after you pay for your ticket, so best to walk to your car right away, as you might get stuck behind cars trying to park and/or exit. Good luck!

Visited Sunnybrook Hospital as a guest of a patient. Volunteer staff was very helpful and able to guide us to the correct wing of Hospital. There is an ATM on the 1st floor close to the information desk. There are hand sanitizing throughout the hospital and at the main entrance there is also a self dispensing mask station which was very convenient. Gift store had very friendly staff and there was such a wide variety of toys, puzzles, t-shirts, stationary, greeting cards and everything in between alongside some gadgets. The areas of the hospital visited were very well kept.

I am reviewing the emergency services of this hospital and not commenting on any other part as I am not aware of that. I went to the emergency on 9th September 2022 due to some concerns around a chronic wound. I regret going there at 4.30 PM as it took me more than 16 hours to see a doctor and I felt like a ping pong ball during this time with no one to talk to and being referred to different areas of the emergency with no clarity on what the plan for my care. For the first few hours, I waited in the general emergency wait area. Then a nurse came and took blood sample. I asked her why she was taking the blood because for the concern I had, there was no distant relevance of taking blood. She could not give a satisfactory answer but I believe they just go by blind protocol. Then I was referred to purple zone. After waiting there till midnight, a nurse came and told me that I was the next to be seen. Half an hour later, he came to me and told me that that is not the right zone for me and took me to the orange zone. When I went to the orange zone at 1 AM, there was 8 patients ahead of me and it took them till 7.30 AM to see me. During the time, I saw sick people inhumanely sitting around here and there with no arrangement to sleep or rest. When I went to the nurses a few times to politely ask about the wait time, they seemed irritated and impatiently gave a template response that there are patients who are waiting for longer. I understand they were waiting longer but one mess does not justify another. Finally when I was able to see a doctor in the following morning, she was a general partitional and had no answer to any of my questions saying she is not an expert of that area. I was totally frustrated finding that service in an urban Toronto hospital is worse than that of any third world country. I am an internal control professional and a certified internal auditor. I am more than certain that the hospital has so many things to fix in terms of processes, efficiencies, culture and effectiveness. Hope the hospital authority (if there is one) will take a look to address this rather than justifying all the mess referring to lack of resources. Oh one more thing, in response to this review, kindly do not ask me to reach out to your patient experience team. I many many people shared similar experience as mine and all you did is to ask them reach out to patient experience team. I am sure many people reached out and nothing changed. Change takes intent to change, not excuses.

It's a very big, well equipped and important hospital. However, from my first hand experience haven't been entirely a positive one. I noticed a nurse tone-policing a frustrated patient, instead of helping that patient. One curious thing I also noticed was another patient in the emergency waiting for over five and half hours for treatment, while there are well positioned monitors that was advertising that Sunnybrook was named 'one of the best hospitals' by 'Newsweek'(a not-so-trusted big newspeak media group). Aside from the Orwellian themes throughout the hospital and their enforcements on their patients, I do have to say most nurses are grudgingly helpful and this hospital is well equipped to serve a very important role in North York.

The longest wait times I've ever encountered in my entire life. Rude unattentive staff. If I could give a 0 star review I would. Came in overnight with a shattered ankle that was dislocated. Was told it was going to be a 7 hour wait after already waiting 3 hours. Whoever does the staffing of this hospital needs to be reassessed. I was expected to wait in the waiting room in excruciating pain. I am unimpressed and disgusted with upper managements inability to run this establishment.

I would give 0 stars if possible. Really disappointed with my visit. I arrived around 6 pm with a growth in my chest that was causing shortness of breath and shooting pain. I waited for literally 9 hours without being seen by anyone, not even a nurse. Their system showed that I was seen by the physicians assistant and no matter how many times I continued to stress that I wasn’t seen by anyone, it literally made no difference. After creating a bit of a fuss, they sent a nurse to take some blood work. It took her about 2 hours to service me and ended up bruising me without extracting enough blood. Fast forward to 4am, they tell us that there’s 7 people ahead of me, two traumas and only one doctor working. So after waiting for almost 10 hours, I left the hospital with worsening symptoms, a bruised arm and no help.

I understand we’re in harsh times, I understand doctors and nurses are all busy all day long. But when a patient goes in the emergency room to find help they give you no assessment to find out how much of help you really need. They judge someone with a common cold the same as they do someone who’s about to die. They just don’t care. No matter what’s happening to you, you will have to wait 8-10 hours for a doctor to see you. You have a better chance of having your life saved at a walk-in clinic than you do at this hospital. The Canadian health care plan isn’t working. And the nurses and doctors of Canada are proving this!

I find the staff and employees for the most part, are friendly and helpful. There were a few times when I was lost and asked random employees for guidance, and they went out of their way to help. The lab and diagnostics can be super busy, and for some reason, I always get a bruise with bloodwork, but not at other clinics. It would be great to see reasonable parking fees, but this seems to be the norm. There is a Second Cup inside the main entrance, to the right, and a Tim Horton’s (go straight pass the elevators, turn left, keep going).

Very bad experience. Two years ago, I had a severe hepatitis auto immune and I spent a whole night in the hallway left on my own. At 2am a nurse refused to do the blood test required by the resident. I don't want to imagine how your patients are treated in the middle of this pandemic.

Worst experience ever. My mother was taken to emergency room due to a fall by an ambulance. After sitting in emergency room for 39 hours, They have admitted her to a room on the 4th floor. After 4 days of waiting we get a nice resident doctor to have a look at her, letting us know that she has a fracture in her hip. The staff are always busy or on a break. Finding someone to talk to takes three or four hours of waiting. The nurse is very nice and friendly but there's only so much she can do. The physiotherapy that is supposed to happen everyday happens only twice for the entire week, when we approached the physiotherapist we were very rudely answered we are busy. We don't know when she's going to be released we ask for information we are told somebody is going to get back to you. This is the last place you want to take you love once.

Dr. Ralph Brett Lewis is possibly the most irresponsible and reckless psychiatrist in Canada practicing out of this hospital in my opinion. This guy destroyed my life with over prescription and reckless treatment that has left me lifeless with numerous severe health problems. From gaslighting and manipulating what I told him about the side effects I was experiencing, this guy should lose his license. This is all too common today from his profession. Life is cheap. “First do no harm” is a lie. Psychiatry is the absolute disgrace of our health care system.

My recent experience with Sunnybrook hospital was deeply disappointing and concerning. My mother underwent a serious surgery performed by Dr. Andrew Dueck, but our experience with his care and the hospital as a whole left much to be desired. Following the surgery, Dr. Dueck failed to provide updates in person and only briefly called to provide a quick update. This lack of personal communication and bedside manner was disheartening, especially during such a critical time for our family. Throughout my mother's stay in the ICU, Dr. Dueck did not make any effort to visit her or engage with our family. To make matters worse, my mother expressed concerns and complaints during her hospitalization, but the medical staff dismissed them as normal and did not refer her to a specialist. As a result, we assumed her issues would resolve over time and she was discharged. However, just two days after returning home, my mother experienced severe complications, including difficulty breathing, bleeding from her incision, and a panic attack. We had to call 911, and she was rushed to another hospital for an emergency surgery. The attending doctor informed us that had we not acted quickly, my mother's life could have been in serious danger. This unfortunate situation could have been avoided if Sunnybrook hospital had paid attention to my mother's complaints and taken appropriate action. I made efforts to communicate these concerns to the hospital, but their response was unsatisfactory, showing a lack of concern and empathy. I write this review to shed light on the inadequate care and communication we experienced during a critical time for my mother's health. It is crucial that patients and their families receive proper attention, care, and follow-up, which sadly was lacking in our case. I hope that Sunnybrook hospital takes this feedback seriously and implements necessary improvements to prevent similar instances in the future.

WORST hospital ever!! Took my friend to this hospital yesterday because she's having bleeding, waited for 6 hours and we came home without Proper treatment, the intern who attended her seems like doesn't know anything, and just saying that they don't know if the baby is still alive or not. Just kept on repeating the history taking. They just order to have UTZ but it has to be done in the morning, they didn't even bother to give any treatment for the bleeding. And now again we call an ambulance because she's having a profuse bleeding, but since she arrived at ER nobody care to check on here, the staff doesn't care at all!!! It's like they are just letting the baby died in her tummy!!!

Visitors are NOT permitted at this time so keep it in mind. Call ahead for particulars. I hope none of you need to go there but if you do you will be well taken care of. The effort these people have put in during this Pandemic has been remarkable to say the least. Literally putting themselves at great risk to help us. Truly an amazing Hospital. So many departments. Considered one of the best medical facilities anywhere in the world. I agree with that assessment. From the Doctors, and everyone in between they are really exceptional. They deserve our utmost support and respect. They certainly have mine.

3 visits in the past 3 months and so many issues every time. 1. NURSE LEFT me with list of patients and thier information in my room 2. Poor covid measures 3. Showed up 15 min prior to appointment and did get called in until 90 min after my appointment

Had a catheter ablation done back in October done by Dr Sheldon Singh… he’s honestly one of the best doctors I’ve ever dealt with, and I now can live a better life because of him. He fixed my heart issue and I haven’t had any issues since. The nurses and other doctors were also amazing! And very kind and helpful after my surgery!! I would definitely recommend this hospital and I was definitely in good hands! Thank you so much! 😁

I understand that Ontario’s health system is failing at a rapid rate, but I just wanted to share my experience. My husband went into emergency because of a blackened cyst that was bleeding and pus was coming out. We were admitted into the minor injuries waiting room at 8:30pm, waited 2 hours before his name was called and he was put on a bed. Totally fine with it, understandable, things take time, no problem at all. 11:47pm rolls in and one of the staff comes in and informs us they’re closing the zone and we won’t be seen by anyone anymore and have to wait in the main room along with the major injuries. What? You couldn’t have communicated your closing time (12am) to us when you first got us a bed @ 10:30pm, and that there are x number of patients before us therefore we will most likely not be seen by a physician before closing so that we could assess and make a decision? Literally a few words could have made a difference. Only thing the staff member could say was “sorry to be the bearer of bad news” not “sorry we failed to inform you not to waste your time here because we’ll close anyway”. Great! If I had known then maybe I would have tried another hospital, but thanks for making us wait for nothing!

I have no idea how the psychiatric department works and how they think basic respect works?! But the fact that I had a phone appointment with Dr. Carolyn Boulos about 6 weeks ago and today (the day of the appointment) it’s been 55 minutes as of now and no one has called me, shows how little they really care about their patients. Being on time is a lot to ask from a professional. Unbelievable.

My father had the worst experience at Sunnybrook hospital today. He went in for a major back surgery and received no care at all when he went to the SSU. He was neglected by all the nurses working that shift for hours and was not even checked on to see if he was okay post operation. He was told that he has to move himself from the stretcher to his bed right after the surgery, taking place in unit SSSU. Given the current pandemic and circumsatnce during this time where the family is not there to provide consistent checks on the patient, my father, in need of the nurse's care; He should have received the proper care he needed after a surgery like this especially that all patients in the same unit were given the appropriate care that they deserved. My father was in severe pain and couldn't move himself but was told that he would receive no help, rudely. This hospital needs to check that all nurses do their jobs properly. We requested that he would be discharged same day so he can survive the night with appropriate care at home, which was supposed to be given without request at the hospital. I would also like to mention that the recovery unit was excellent and were very attentive to my father's recovery post operation. So was his first back surgery that took place October 2019. Today's patient miss-care is unacceptable.

Called the emergency department to check on an 88 yr. Old man who has no immediate family. 47 minutes hold just to be told they don't have a nurse to provide updates on patient's condition. That's ridiculous, shame on your hospital. Hire more staff so you don't have to be rude to someone who is dedicating his time to help an elderly in an emergency situation.

Worst experience of my life!!! My husband and I were there to have a biopsy done, waited over an hour and finally a PERSON(NURSE, DR, maintance person??) walked into my room, mask on, no gloves, no ID and no introduction, poked me in the face a few times then proceeded to chastise me. So unprofessional, I walked out. I have never received a call from the Dr since and would rather do without the surgery needed then ever step foot in that hospital again.

I have been in the emergency department for 4 days and 3 nights. Still lined up in the hallway but others that have come after me are upstairs. The nurses disappeared from there stations. Since i am in the hallway there is no call bell. Nurse gave me my meds and didn’t even know the name of all the pills and she listed some and said I don’t remember the names of all of them but they are the owns you are supposed to get. I even told her that she was missing one of the sleeping pills. She realized at 11:03 pm that i was right she never gave one of the meds. I waited the night before for 1.5hours to get my nurse to take me to the bathroom. The student that was working with her came finally and he took me to the bathroom. Thank you Yahya for taking me to the bathroom.

Truly an amazing Hospital. So many departments. Considered one of the best medical facilities anywhere in the world. I agree with that assessment. From the Doctors, and everyone in between they are really exceptional. Visitors are NOT permitted at this time so keep it in mind. Call ahead for particulars. I hope none of you need to go there but if you do you will be well taken care of. The effort these people have put in during this Pandemic has been remarkable to say the least. Literally putting themselves at great risk to help us. They deserve our utmost support and respect. They certainly have mine.If possible get the vaccine and enjoy your life again!! 🇨🇦🍁

off the top i want to be 10% clear (ugh i hope that reads 100% i hâte spelle-cheque) that the doctors and nurses i've dealt with here are fine. and also thank you/them. CAN YOU IMAGINE?! come on. these bunch of nerds spent so much time and money and time to become professional-lifesaving-nerds and they really are all of those things. thank God for them. nerds balance it all out you know? i'm bipolar1. jealous? sorry i know it's not a competition i'm just saying i've spent a lot of time there against my will. ok fine i'll stop showing off. the psychiatric/brain science ward is right past the burn unit and the morgue and i'm all, do they not understand i'm looking for a reason to live. i got shock-therapy and IMHO there are better hospitals for that. i took off one star for that. before you do your shock-therapy, they'll give you a black & white illegible pamphlet of 1pg explaining all about the shocks and therapy and electro. there are super nice laminated signs for where the bathroom is and glossy reviews of what to expect before chemo and other procedures to take your mind off it. GET IT?! when you walk through the halls of the outpatient psych-ward you can also play games like look at a lady/patient and say "listen to that music!" and she'll say, "what music?" and then i'll be all, "susan there's no music" and then she might begin to question herself but that's not my fault. susan (if that IS her real made-up name) isn't my problem. from the assistants to the doctors to the psychiatric nurses- they are incredible, hard-working, selfless, caring and personable but not in a creepy way. more in a boring way but read the room amirite ladies in the back of the in-patient psych-ward. they are warm and make you feel as safe as can be- especially when you surrounded by weirdos. sorry, i mean- when I'M surrounded by weirdos. also they aren't really there. to sum up, when i'm in the F ward you can guarantee there's just a weird jazz solo going on in my head. don't worry. i was diagnosed long before my doctors were born. i'm very professional at bipolar disorder. you're welcome for everything sunnybrook!

Comparing to other hospitals in Ontario, Sunnybrook and many staff members there have a very poor behaviour, unprofessional work attitude and lots of corruptions and lying.. try run to other hospitals if you can! Note to the “patient.experience”: Please stop writing same respond to all frustrated patient and instead bring up all these one and two star reviews to your Vice President of the hospital about rude, uncaring and corrupted staff!

Covid 19. Medical staff have become lazy with other medical emergencies except traumas arriving by ambulances. They refuse to call, doctors-on-call for the selected medical problem. All hospitals have all specialty doctors on-call 7 days a week. This particular hospital said,sorry-there isnt a dermatologist on call, which was a lie.

After waiting for 8 hours to see a doctor they brought me to a room (to finally see a doctor) after another 2 hours someone comes in and asks who I am and that they were looking for me? They basically shoved me in a room and forgot about me. I've never felt so neglected at a hospital before. 10 hours for an emergency. They need to rename the emergency room to something like "wait here for half a day"

Terrible experience. Broken bones. Spent all day in emergency and I know it's a difficult place . Finally got xrays after 7hrs. Got air cast and knee brace. The older lady at the front desk in purple who did the admin stuff asked me to pay for the air cast. As I couldnt walk I wrote down my pin and gave her my card. She then shouted across the room:" is the number " ####??? " I said omg can you say that any louder? She snapped at me and said" do you want to walk here yourself and do it?" I was absolutely shocked. Mocking me and telling everyone my pin number .. the ortho doctor came to me around 1am and gave me the results of my xray. She said there is no reason I cant stand and go home. I told her and everyone else that my knee had hyperextended and that's why I fell. My muscles are the reason why I couldn't stand. They wouldn't listen but as I couldnt stand they finally admitted me. Nurses were lovely, they really work hard. But the room I was in was filthy. The bathroom in the room constantly smelled like urine....I was there for over a week. It was never cleaned and the floor was never mopped. Poor old lady had an accident and peed on the floor before getting to the bathroom. Nurses used bed clothes to mop it up but no one came to sanitize or clean it. I asked 2 nurses to call enviro to cean it and no one came. I was unable to wear footwear as I was swollen and had to walk over that spot to reach the bathroom myself. 3 ortho doctors saw me and all 3 gave me a slightly different story of my xrays. They also billed me twice for my knee brace which was broken to start with but said if I get another one i have to pay another 200 even though it was faulty.ive ended up trying to fix the thing myself. Really lost faith in this hospital.

Please tell me why you feel the need to charge an exorbitant amount of money to park at your hospital and dont offer reduced rates for those who are low income/no income! I unfortunately receive a non liveable amt of money each month yet I've have already shelled out $53 in parking which means I will have less this month for food, in order to be with my dying father in palliative care. Should a Canadian be forced to choose between sitting with their dying father OR eating that month?? I hope my money is really making a big difference to Sunnybrook, because not having it will certainly be making a huge one to me. Adding insult to injury, on the backs of every parking stub you have the nerve to solicit more money out of the pockets of Canadians who already pay enough thru their taxes to hospitals!! You should at least be using the parking slush fund you must be raking in daily and buy some outdoor location maps for ppl so they are not either wasting gas and time driving around looking for the correct building or end up walking around the entire property trying to find the desired building! I spent 45 mins in the cold walking around trying to find C building (it was a staff member in K that told me I had to go to C but never thought to mention I had to enter thru M to do so!) only to be told I had to enter thru M building because of Covid. SIGNAGE and a MAP in each of your parking lots would be extremely helpful!!! Is it so much to ask not to have ppls time and energy wasted walking around your hospital? That includes inside which is almost worse when trying to find where you are going or even trying to find a washroom is bloody impossible. NO signage or maps are to be found in this giant sprawling hospital!! Have signage that sticks out into the hallway above washrooms and have maps showing where to find those washrooms!! Like seriously it boggles my mind how NON user friendly this hospital is. I have had nothing but bad experiences from unaffordable parking to finding the room my dying father is in. Like if its not enough stress for ppl that have to come here in the first place but you seem to be completely ignorant on the ways you should be helping ppl make it less stressful, not MORE. So thanks a lot Sunnybrook for causing there to be a lot less food in my fridge this month, hope you'll enjoy it. Happy 2022.

I would rate lower if I could. I waited 2 years to see a neurologist only to end up seeing his incompetent associate. The guy knew nothing at all!! Even though I was previously diagnosed with an essential tremor he told me I did not have an essential tremor because my hands did not shake when at rest. He was a joke. I have since travelled to another very reputable east coast hospital and saw a professional neurologist that diagnosed me once again with an essential tremor. The Dr stated that had this fool actually knew his stuff, we could have slowed my progression down. He was incompetent and the original Dr I waited 2 years to see is an absolute unprofessional person to have not followed through. Please please seek a second opinion if anything feels wrong. These 2 men are horrible examples of professionals. Be careful!!

I had my regular visits and treatments in this place in the heart of the pandemic. Apart from the operating rooms which were almost closed during the pandemic and it was really frustrating, the rest of services were very well-organized. I have full trust and enjoyed the evidence-based practice in my experience. Hospital staff have been always compassionate and helpful.

Worst experience ever. I had my surgery for Ear. I was told to come at 10:00am . They kept delaying my surgery untill 11:00 pm in the night. I didn't ate anything since Midnight's I was starving and no doctors or nurses came to inform me about what was going on. Then I was given room around 11 doctor came and said you can stay or go home as they don't know if they will do my surgery. As they will have to bump for couple of hours more. Seriously, I was starving no food no water and dehydrated since 24 hours. Yet my surgery is not done. Waste of time and day. Will never do any treatment.😡😠

The most amazing people in the world. They saved my life and my baby's. I have never been taken care of so well, all the nurses and doctors work with such compassion and integrity. I had an emergency c section and our little angel is growing strong in the NICU. THANK YOU from the bottom of our hearts.

My experience at Sunnybrook has been overwhelmingly disappointing. Cancer is not fun, Cancer with an uncaring surgical team, no follow up care, no follow up appointment or information. Just cut you open and send you on your way. Awful experience and I'm still going through it! And I was smart enough to opt out of Dr.Osbourne's surgery, who besides being abusive to women is a terrible surgeon, who is under review and not allowed to be alone with patients. I mean come on Sunnybrook why is he even still allowed to butcher women? I would never go or agree to medical care through Sunnybrook ever again, it will go down as one of the worst experiences of my life.

Until yesterday, I’ve never stepped foot into a hospital. After rushing my mother to the Sunnybrook emergency dept I must say that it has left me quite traumatized and unsettled. I understand that due to COVID there have been some extreme measures taken (no visitors), however in my case, I was granted the privilege of staying with my mother for as long as she needed due to the severity of the matter. After waiting 5 hours to see and speak to a doctor, I left the hospital to run to my car to grab a few things for my mother. Upon my return only two minutes later, the security guard AND the nurse on-call refused to let me back in, screamed at me, and kicked me out. Staff behaviour was appalling and I am truly horrified. I only hope that my mother and other patients receiving care at this hospital are properly attended to and treated with common decency and respect.

Irrespectable behaviour of the staff . Talking very rudely as well as always hurry to cut the call . Poor service by staff

The operate I spoke with wasn’t very helpful, I asked about COVID testing, she said check our website, we only do testing with prior appointments and Google says otherwise. Don’t try contacting them, they’re waste of time. Their website is also trash!

Why make a 5 year old wait for 6 hours in ER just to tell him to go to Sick Kids after without any treatment? Why not tell immediately? In their defence this is the second time exact same thing happening to us so I guess I am the foolish one hoping it would be different in second time. If you need urgent treatment for a kid simply go to Sick Kids instead of having a 6 hour break here first. The plastic surgeon refused to see my kid because kids are not their specialty. How different can be a kids finger from a grown ups? What you can't even glance? We been waiting for 6 hours with my kids nail removed from his finger and bleeding and you are simply refusing to see him? Horrible experience.

Terrible line ups to get in. Was picking up my sister from surgery had to wait so long for stupid covid questions although I am fully Vaxxed and mask on. Not necessary and inefficient.

where is the Zero Star option? If you want to die go to this hospital! Literally they don't care about the patient and your pain level. They just follow some funny treatment that never works. And the treatment is "go home and rest" it does not matter if you cannot walk, fly then.. but do not stay here. Good Luck!

Went to Sunnybrook Hospital for a follow-up. - Covid Protocol well in place - Screening at the entrance (am already Fully Vaccinated) - Information desk, - Clean, well organized - Helpful ground Staff, - Respectable Knowledgeable Specialist - Long Laboratory wait (normal for Busy Big Hospital)

I had flown into this Hospital with critical patients during the 80’s and 90’s . Never once did I think I would need life saving care for a Heart Operation. This Hospital and Staff are 12 on a scale of 1-10. Just the best diagnosis, procedures ,treatment, ICU , and aftercare. I’m alive because of the excellent medical treatment provided here. Keep up the outstanding medical services!!!

I find most of the staff are friendly and helpful. However, it's not sufficient for lots of patients. So, people should wait for more than usual. There is lots of parking lot with different charges rate. The inside of the building is clean. Also, lots of restaurant and shops are located there for different tastes. I believe that it is one of the best hospitals in Toronto.

When staffs and nurses are busy powertripping with each other using HR, caring only about their own 'feelings' & 'pay' not the patients or quality of service, without any accountability, do you not expect it to be a disaster? All the horrible, negative reviews you can see are the result of this kind of staffs working there. If the senior leaders managed them with an iron fist, all this bad service would go away. They need to put their patients firsts and hold lazy, problematic, power tripping nurses and staffs accountable!

You definitely do not want to be treated at this hospital- or pass away at this hospital. Nurses are terrible and have absolutely no sympathy. Security is so useless and aggressive.

Despite the overloaded state of our hospitals, I have had 3 days of long waits in the ER, one involving being taken by ambulance. I was overwhelmed, however I was treated with respect, kindness and support. The staff are not to blame for the circumstances. Thank you for the kind support in a very trying personal situation.

It is so sad that the whole place is so disorganized. Their Mychart compared to other hospital's is so unprofessional, multiple attempts to get signed up and error massages. The doctors might be the best but the whole place needs some good leadership here...

I'm writing this review based on my own experience working as a volunteer. As a volunteer, our team makes sure that when family's and patients need help, we're there to service them, with all the resources we have access to. Working under the guidance of the Volunteer coordinator, I have nothing but good things to say working here. What you put in is what you get back. As a person who naturally enjoys helping others, I've made amazing connections with patients and their families. At times, you find yourself going above and beyond in trying to help the less fortunate, but the only reward at the end I truly enjoyed was a simple, "Thank you" and a smile. Hospital can be busy at times, but that's something out of a volunteer hands. Parking is a bit hectic, especially if your parking just north of the main hospital building, its like a maze. Volunteers get free parking, and reimbursed after your done volunteering in the end. Good hospital, clean, great atmosphere.

I would like to thank Dr. Phillips who attended to my urgent health issues via zoom. I met with Dr. Pirouzmand who will be performing surgery as soon as possible. I am so grateful to be under his care. A knowledgeable, skilled, personable surgeon who is extremely professional, which I appreciate. So grateful.

The operators that are on duty this morning are helpless, I called them 7 to 8 times to connect me to one of the Neurology Doctor to follow up my son prescription and i already explained to them that I’m trying to contact the Doctor’s office since 3days ago and no one is picking up the call to his office but they still putting me the same contact number over and over again. Looks like they don’t care about the patients concern. It’s very disappointing.

Attended at emergency yesterday with a family friend. Everyone we came in contact with was kind and compassionate: the security guard, woman at Second Cup, Triage nurse who was so incredibly sweet, person who registered my friend, all of the ER nurses, Dr Mike Romaro, Tiffany, Nurse Ali, the psychiatric resident - I can’t remember all the names - but everyone was kind and professional. Amazing. You made a very positive difference. Thank you all so much for what you did. What a great team you are.

My experience at Sunnybrook ER was nothing other than positive. I am a retired nurse. The triage nurse listened carefully and professionally, the tech who did blood work and other tests was pleasant, supportive and professional. The ER doctor was thorough and empathetic and made me feel a 100% better by attentively listening and doing a thorough assessment. Sunnybrook is my go to hospital!!! Thank you, you were well organized, kind, supportive and your assessment was beyond thorough! Worth every minute of the wait!

I have been here many times with an illness that has progressed. Emergency had 3 times more people than 5 months ago last night and people lined up in beds through corridors. The staff was amazing and thorough. If you come to any Emergency you expect to wait for hours. I don't know any Emergency hospital that isn't always busy especially if you require more testing and attention. I would not go anywhere else. My parents came here when they required an emergency doctor. We are lucky to have Healthcare and obviously improvements are required by government.

I had my baby delivered at Sunnybrook earlier this year and my experience was amazing. The OB and nurses that took care of me and my baby were kind and high quality professionals; and I felt I was in good hands during the entire time of the process. Strongly recommend the hospital for baby deliveries.

Unfortunately I’ve had to attend the Sunnybrook Emergency Department on several occasions for either myself or family members. Each visit the Emergency Department has been filthy, the bathrooms are gross and the waiting room looked like it was crawling with germs, the floors and chairs were sticky. My last visit I had to wait 14 hours to speak with a emergency physician, it’s very frustrating and disappointing. I’m not alone with these concerns others in the waiting room we’re also disappointed with that level of cleanliness and lack of staff organization. I kindly ask you review your cleaning and response policies to patients attending your hospital when in need of immediate medical assistance.

One of the best hospitals to deliver a baby. Dr Jamie Kroft did all my prenatal care 2 years ago. Because of her, my now 2 year old was born alive & healthy. I was being monitored as i was high risk with GDM. My last ultrasound at 38 weeks she called me on her day off so i could come sooner for induction because he was in the 3rd percentile for weight. I went to the obstetrical triage right in the nick of time. When i got there, they did the usual fetal heart monitoring. When they saw my baby’s heartrate dropping, they told me i needed to do an emergency c-section ASAP. My baby came out healthy thank God. We’re ever so grateful for all the caring obstetrical staff. The post partum nurses were also very kind.

In 2018 I had radiations in the cancer center. I still go for the follow up mris and doctor reviews. Friendly staff and doctors. This hospital gave me re-birth. My doctor Hany Soliman is the best

Sajees Jeyasangar 8 reviews I agree with all of the 1 star comments...there should be an option to put 0...developing countries have better service than this hospital, it's mind blowing how public healthcare is when you experience it...the discard for life, the old methods used, reactive instead of proactive, it starts from the top and slowly spreads to everyone who works there. When I was younger, I thought Canada was fantastic because it had public health care...but as you get older, you realize that private health care is superior. What's the point of public health care if I can get better treatment in a third-world country?

Staff are friendly, courteous and very helpful. I was discharged from other hospital and was advised to wait for call after 18 hours of excrutiating pain, I was sent home with nothing just that re-assuring words from not-so-friendly nurse that "doctor will just call me" and Leukocytes already almost doubling, CT and UTZ both showing abnormalities, as a healthcare provider myself, knowing something is already wrong, decided to go to Sunnybrook. The moment you enter ER, you will greeted by friendly old lady who will assist you on their process of registration. ER nurses are very friendly and doctors will let you feel you're human with feelings. They're all efficient and knowledgable. I was admitted shortly after and did not wait long. I will be forever be grateful.

The Triage nurse who helped my husband was outstanding. Our family doctor has been ignoring my husband's symptoms for a year so we went to Sunnybrook emerge. RN Paul T was compassionate, empathetic, knowledge and an all around great human being. He took my husband's symptoms and concerns seriously and had him rushed in to see the doctor. We need more humans like RN Paul T. Thank you, Thank you THANK YOU!!!!

Great hospital! Friendly staff along with vending machines if you need a snack ;) Large area, lots of parking (still crowded).

I have been to emergency rooms in different parts of the world (some barely had any resources) but this was the worst and unprofessional experience. Their staff is rude, impatient, slow, and lacks complete communication skills. Their bathrooms are broken and the place didn't seem serious about cleaning despite this pandemic. After waiting uncomfortably for 3 hours in severe pain with absolutely no acknowledgement or help, I decided to go home.

Went in for mental health help . Got put in a family room waited about 3 hrs then left , there was no help coming. Guess they only help you if you hurt yourself really badly . Thanks .

Great people doing great work

Sunnybrook saved my life ..when I had my appendix inflamed it was near fatal but the nurses and doctors acted promptly and efficiently. The transporters and other medical staff were also very professional...thank you all and God Bless Everyone at Sunnybrook

Fantastic care given by all nurses and practitioners. Nurses take a bit to respond to a call button, which is ok because they are over worked. Bless Miran for her wonderful help she gave me as my nurse. Genuine care, given by a wonderful caring person. She deserves a raise because my room brightened up when she came to see me. However, food services are absolutely horrible. If there is a head Chef, I believe he could be helped with a swift kick in the Balls.

I have to admit, my initial review was bad. And that was not fair, I wrote it while in pain, and frustrated, and that's a really really bad time to write a review. I appreciate the assistance. It was a long wait, but I have no idea what it takes to run a hospital, particularly during a pandemic.

I've been coming here for about 5 years. I'm not sure what's changed, maybe short staff? I've come for similar health issues in the past it's usually about a 3 hour wait. I've currently been here for 9 hours. All that has been done in 9 hours is having my blood taken. What's the point of coming here if you are having immediate health issues? Ridiculous.

had my vaccines done there. They were very kind and understanding. I was nervous at first (scared of needles since forever), but the nurse was reassuring and made it quick. I was walk in and there were a few people in front of me, but the line moved in very quickly. Very efficient. Thank you!

I have been a patient of Dr. Andrew Loblaw for several years and I am very impressed with his knowledge, his approach and his willingness to listen to my wishes. He is always willing to answer my questions, share more detail if I need it and doesn’t rush me. He shows me respect, is client focused and I always leaving feeling deeply grateful that I was finally able to connect with a doctor that can truly support my journey to health. With great appreciation, I share my experience

Very dissappoonted that Sunnybrook has chosen not to have a mandatory covid19 vaccine policy for their healthcare workers. I was on a 5 year followup plan and now I have to transfer to another university hospital. This and their visitor policies say they don't care about their patients.

Book appt. to get child tested for covid, 8:15am. Arrive and there's already a line. Then told they don't even open until 9am, so by the time they open they're already nearly 100 people behind! How can the system be this flawed??Unacceptable to have small kids and sick people wait in the cold for hours

Today it's 11 years ago that Dr. Peng from Sunnybrooks saved my life after a heavy heartattack which I encountered at the Canadian Forces College! Thanks as well to my friends from NSP 3 WHO helped me and my wife during that demanding time!

I was brought here after a major car accident. I was critical and brought into trauma bay 2, all the doctors were amazing taking care of me. My nurses were equally amazing. I spent a week in the hospital and now being treated as an outpatient. I thank god I was sent to this hospital because they saved my life. I also have went through the ent clinic here and for a cochlear a few years ago, those doctors, nurses, support staff and receptionist all amazing as well! Honestly can’t say enough great things about this hospital. Please don’t go to emerge unless absolutely necessary as they do deal with a lot of trauma patients. I spent a couple nights in ICU and recovery and when I say it was constant trauma patients rolling through I mean it was super busy with those types of patients. Please be patient as they’re continually saving lives. Thank you once again to the Sunnybrook Team :)

I experienced worse emergency service at this hospital today.... Got something in my eye and got there around noon.... After 9 hours time wasted there they took me to orange area section and waited there for another hour and finally decided to get the hell out of there. I do understand they get super busy sometimes but number of health care workers show they have lack .of management or supervisors. Now I'm in major Mackenzie hospital and less then 30 min rdy to be seen..shame on rude inexperience Sunnybrook members

My 87 year old grandmother has been in the emergency for 21 hours, and they still haven't even completed all the imaging they were supposed to, and they don't have a time estimate for when the doctor is going to show up to discuss the bloodtest. She's here because of a potential bloodclot. This is the state of our healthcare system. Stay away from this hospital. The nurses are rude, disrespectful and unaccountable.

Beautiful hospital and the staff and volunteers are so amazing I got diagnosed with cancer and I’m getting chemotherapy and radiation treatment I love there friendly people ont one thing that makes me sooooo angry is the parking fees the hospital should be ashamed of them makes me sick as a man that worked his whole life and it makes me sick its disgusting shame on them it’s extortion do better please🤬🤬🤬🤬🤬

The hospital is large and spacious with many different departments. It would be great to not have to wait too long to see the doctor even though there is a specific time to see the doctor.

The best hospital in the world

Flu shot clinic - drive through. Thank you. A great process, fast, not confusing and very safe. We very much appreciated being able to book a times slot online beforehand. Well thought out. We hope you do it again, even if covid restrictions relax.

Went to get a COVID test on a weekday mid-afternoon, there was hardly any line which was great. The staff were nice and professional. Overall was a good experience with getting the COVID testing done. The registration form does require a OHIP number, just a heads up for people who are planning to go there. I was a bit nervous for the testing, but it wasn't as bad at all and very quick.

My name is Daniela ,I was diagnosed with breast cancer. The Doctors decided the best treatment for my case was Mastectomy with immediate reconstruction with expenders first . Dealing with cancer is not easy ,I have experience with my mom and sister ,they both had to fight the same think. For my family experience, I was sure after waking up the surgery I would have to deal to see me with a flat chest. Dr Joan Lipa understand the felling of the patients and she did an extraordinary job .Thank to her , the psychological part is not something I have to deal with . The aesthetic of the reconstruction exceeded my expectations. I have no word to thank her. Also, she as an extraordinary team. I couldn't t be more grateful.

Corona testing facility. Booked appt. Organized, efficient and kind helpful staff. In and out in 20! Thanks stay healthy.

It took me a couple of years to write this review. Having a new baby and being a nurse myself kept me truly busy but here it is!!! I had my daughter at sunnybrook!! I believe that we should be more supportive of nurses and the incredible work that they do. Therefore, even though I had a bad experience during my epidural insertion I will focus my review on my amazing nurse. My nurse was Laura (I hope she reads this review)!! She was amazing, caring and knowledgeable. She never left my side and supported/guided me through every contraction, she acted fast when me or my baby needed it. ! I could not be happier with the care that I received from her. Thank you for everything Laura !! Keep up the awesome work my family and I appreciate your efforts and everything you do to care for others ❤

The worst I ever seen in my whole life. Far as I am concerned the Dad of my children should of been treated better and I believe he would be alive today. No good of complaining as all management pick up for their staff. The worst hospital, if you want to die, go to Sunnybrook.

The nurse did not do her job and neglected our family member while he was a patient under her care at Sunnybrook. The nurse let our family member sit in filth and would not bother to change the sheets or clothes.

Below average experience.

I was in the ER with a wound and was very impressed with the professionalism and excellent service I received. I am also a health care professional and very much appreciated the compassion as well. Thank you to the front line staff who attended to me!

the covid-19 testing center was quick and efficient

Sunnybrook hospital saved my life, my two grandchildren were born in this hospital Thank you

Very great Hospital

Thanks to Keith

Very good experiences here. I've had surgeries,an MRI, testing and clinic appointments at Sunnybrook and all staff and doctors have been very helpful, kind and professional.

I cannot say enough about the care my Father received at Sunnybrook. He recently was admitted into the emergency dept where he was looked after by the most caring nurse I have ever encountered. Suzy not only looked after my Dad and so many others that day but she also looked after me who was there with my Dad during such a sad time. Forever grateful.

Parking lot staff bad attitude

A special thank you goes to the short stay nurses that attended to everyone’s needs. I felt like I was staying at the Hilton for the night... Much appreciated

So did a Corona test there since I've symptoms. Been calling and emailing non-stop to get my 4 digit code to see the results.....they are not answering, but I'm giving 5 stars anyway cause they are risking their lives for the society and at the end of the day there is so much they can do.

I received both doses of the Pfizer vaccine at Sunnybrook. Everyone was kind, efficient, and extremely helpful. I was in and out quickly, without any problems or delays. They really have a very finely tuned system.

There is good staff .I was nervous at first , but the nurse was reassuring and made it quick.

The staff were very kind and helpful. The food was delicious. However, the Covid-19 precautions need to be increased if Covid 19 is to cease. People are entering unmasked and sitting in stacxs and wheelchairs that were previously used by others who were unmasked.

They do not have a covid mandate in place so you could be served by someone who is not vaccinated and by extention doesn't believe in efficacy or safety of vaccine.

Been there a lot over 40 years. First with my husband's heart issues then my breast cancer then my heart issues plus side trips for minor things like lymphodemas arthritis grandsons nirth defect etc etc etc. At one time it was out go to jtrhionsl hospital bit is no more but I still go back. It has become such a huge modern plscr. On the whole have always found the staff very caring I remember one time after cancer durgeryy doctor told me of this Dr ice that would make it easier to sleep I was unable to find it.nexy thing I knew he called me at home to draw he had found one in California and had ordered it for me!Apparently movie stars with all their face lifts etc used it a lot so it was quite common there. I do miss the old Sunnybrook at times with it's quaint ice cream parlour and cute little post office and the economical dorm rooms with no air conditioning where one could stay quite cheaply. I do wish considering it's size that they would make a small area where Rvd could park.o have sern this don on the UD. Those with self contained RVs who are undergoing sustained treatment such as chemo canlive in their RV during the week.

Went to see "Dr." Ford for an insurers examination. Explained I have written mask exemption. He forced me to wear a mask against my doctors orders in writting, which he received prior to my appointment. He threatened my motor vehicle accident claim and stated the only exemption was an acute major burn, and yes I have all of this in writting from his secretary, I doubt he knows that she sold him out. He compromised my assessment that day by forcing me to wear a mask and therefor my claim. It has been discovered that I have thyroid cancer, multiple tumors, metastasized, which explains my difficulty breathing when I wear a mask. He wouldn't accept me wearing a shield either. Is Sunnybrook responsible for this now, or this so called doctor directly? P.S. he also wasn't truthful in his report and that can be proven as well. I believe all of this happened to me because of my inability to wear a mask as per my own doctor. I feel that I was treated differently and mistreated, at the very least.

A big thank you to the gentleman that worked in the MRI department. He was very kind, patient and explained everything ahead of time. Anna was also amazing. They made an uncomfortable situation manageable. Thank you so much! 10.25.21

I was admitted in this hospital. It took 9 hours wait time but the treatment once started, was really good and helpful to get better. The doctors also helped to apply health card as I didn’t have at that time. The nurses were very caring and looked after whole heartedly. Thank you guys.. 🙏

It’s not fancy like Humber River however, the care I received was second to none. I had a severe pain in my abdomen on the left side and I was so scared to go to a hospital because of COVID but honestly, the emergency team at Sunnybrook was amazing. From the lady who checked me in to the nurses, doctors and even the porters were amazing. I was waiting for a CT scan and there was another patient before me and her nurse was telling her that he spoke to Her husband and really went out of his way to make her feel better. The nurses were so caring and the doctors were phenomenal. I did spent a better part of the day but that was expected and they did everything to make me comfortable. Thank you team Sunnybrook, you truly the standard of excellence.

I am visiting this hospital for the last two years for my hearing. I had a cochlear implant surgery last year by Dr. Chen Joseph. A great surgeon with a very professional team and his team work. All the receptionist and nurses are very polite and helpful. A Big Thanks to everyone.

I cannot say enough good things at the quality of care I received at Sunnybrook. I was there on April 22 for an abdominal myomectomy. The service was first class starting with my anesthesiologist Dr. Stephanie Ladowski. She made a the experience calm and smooth. I stayed at the HBO wing and the nurses there where second to none. My nurses were Karen, Sharron, Dorris and Catherine. Each one of then was caring, compassionate and really invested in my care. The hospital was very busy and they were short staffed due to COVID but they did their very best and it showed. I would have no concerns going back again should I need another surgical procedure. Thank you for such great care!

If I could give 10 stars out of 5, I would! The BEST HOSPITAL in Toronto. Their staff, Doctors, Nurses are all knowledgeable. Very well trained and always makes sure you have been properly diagnosed before you leave. My family and I have been to the ER a couple of times and we always go home very satisfied by the care and treatment they give. There was a time we went first to a different hospital, they misdiagnosed it and when we went to sunnybrook, 3 specialists came to look at a rare condition and they were able to diagnose it right away and got it treated. Definitely worthy of being the Trauma Centre in Toronto. Research does go a long way. Keep up the good work!!!

Odette Cancer Centre - Doctors, staff, volunteers - kudos to you all because it is you that make the hospital so humane, kind and compassionate. Thank you from the bottom of our hearts. However, parking at Sunnybrook is just a pipe dream for us seniors living on fixed income. 5-8 hours parking cost is our weekly grocery bill. My wife drops me off and then sits in the car for 5-8 hours in some by-lane. The hospital should really offer some serious senior rate for patients coming in for monthly therapy which lasts almost a day.

I’m not sure why the reviews are so bad. Today I had a very good experience. Everyone was nice and empathetic. I had the best doctor , I forgot to get her name. Young Asian woman dr. She is an incredible human. The first nurse who took my blood, he was so nice and gentle as well. The check in front staff /triage nurse all SO friendly. It really made a difference for me today . I really appreciate everyone there. There was a wait time but it’s normal and it wasn’t even that bad I got there around 1045am and was finished everything by 345pm. This is by far best hospital in Toronto from what I’ve heard and now my own experience. I never go to hospital often but last I had to was st joes because it was closer to me at the time and that was a very bad experience from rude front desk to rude doctor. I was worried what today would be like and I am so grateful for everyone there today. The Health care workers at Sunnybrooke are amazing people, truly.

One of the leaders medical institute in the country. The biggest trauma hospital in Ontario. The biggest veteran hospital in Canada. The biggest psychiatry in the Canada. Situated in north York, easy access and a lot of parking spots. Reachable by buses 11, 11A and 124. All of them go through subway stations.

Best Hospital Toronto has- All hospitals are frequently busy especially in the emergency department. I was here back in February and the staff are excellent, from front desk to nurses to doctors. I arrived and the place was packed. I waited no longer then 35 mins and I was on my way in through Triage. It moved a lot quicker then I ever expected. Less then 3 hours I was outta there with a solution. Thank you Sunnybrook! Keep up the great work 😀 my go to Hospital 🏥

Waiting time in emergency room is not just long, it's tooooooooo long!!! We went there for a superficial big wound on my husband's hand cause we were worried about the infection. It took us 2 hours to pass first two steps of triage and registration. After getting into ER (And I still cannot understand why for a simple wound we have to go to ER!) and waiting for one more hour, we noticed that the waiting time is around 9.5 hours!!!! God helps us if we had serious problems! We could easily die while waiting for a doctor to see us. Luckily my husband was already vaccinated for tetanus; so we decided to take care of his hand at home and not waiting for 9.5 more hours!

This place has an awesome staff, with very experienced doctors and nurses and friendly patient support personnel.