Very positive experience. The place is well organized, very clean, staff is courteous and professional. Special thanks to Dr Jennifer Wong for her gentle yet very competent examination and to David for providing the right advice and services for new prescription glasses. I will highly recommend this place....JG

Awesome optometrist! I went in for an eye exam as my vision has been getting a lot more blurry recently. I went to a few other eye doctors and they couldn't figure out what was wrong with my eyes. Doctor Tenn was amazing and super patient. She literally did not let me leave till she figured out what was bothering my eyes. Thankfully she solved what other doctors could not! Super grateful for her and the team here! I recommend Dr Tenn 1000%

I have been a patient with Dr Foxman for many years. The clinic is very hospitable and works diligently to organize appointments. I last visited last Wednesday and it went smoothly.

Great optometrists, the staff is very attentive, polite and knowledgeable.They are on time with the appointments. The only reason why I'm giving it a 4 stars is because they don't have a designated waiting area or enough chairs to sit. Otherwise, excellent service.

My wife has been a patient of Dr Shirley Young for many years. Dr Young is an excellent optometrist. She is thorough, and she is really nice to deal with. She does not just check your visual acuity. She also looks for any other eye problems (existing or potential). If you're looking for a great optometrist, you should book a visit with Dr Young.

The employees have a very good customer service. Very helpful when we were at the place. The doctor is very accommodating.

I sorry to say the experience I had was horrible to say the least, the doctors appointment was great, the rest of the experience was a real nightmare they have no respect for peoples time, my appointment was at 12:30 I saw the doctor at 12:45 the appointment was quick she was very good. Once I was finished. I had to pick out frames and get service is another story they just leave you there I didn’t get served until 2:15 and only because I question them on the service. I think businesses should take in account that people don’t want to spend there day waiting for service. I finished at 2:45 only got one pair of glasses I needed two pairs but I just wanted to get out if there I will go somewhere else for the second pair. I should have done that in the first place. Like I said the doctors appointment was great the rest was a nightmare. They should learn to respect other peoples time. I don’t think I will get glasses there anymore. But I will see the doctor for she was great.

The receptionist and technician were curtious and polite. The optometrist Dr. Jennifer Wong was knowledgeable and gave a thorough examination and explained and answered my questions. I would recommend her.

My experience was excellent. I arrived 5 minutes before my appointment was taken almost immediately. The staff is courteous and pleasant. My doctor - Dr. Foxman is the same and I'm happy with her. I have been seeing her for a number of years starting when she was on Dufferin and the on Lawrence and now at Centrepoint. Lenora

Visited on a weekday and noted that the service was faster compared to previous weekend visits. Staff were friendly and accommodating. Dr Shirley Young was very thorough and did not mind answering my questions; she offered some suggestions or advice regarding eye care.

Friendly staff. They never forget to remind you your schedule. I’ve been with them since 2013, and Dr. Wong has been my doctor since. They move location before but even though it’s a bit far from my place I still chose them. Best Doctor and staff 101% !

My experience at Kodak Lens was great. Their doctor (I'm sorry I forgot her name) was very efficient and effective in her field and also the staff was very accommodating and helpful too. They're very knowledgeable in their job which helped me a lot and make it easy for me to choose the frame for my eyeglasses. I will highly recommend this to my friends.

I've been going to my eye doctor for years she relocated and it was my first time at this location. I liked how I got reminder emails regarding my appointment. The staff were friendly and helpful.

My experience was great. I arrived 15 minutes before my appointment and I was accommodated shortly. Staffs were friendly and courteous. Dr. Wong is thorough and very detailed.

The entirety of these 5 stars are dedicated to Dr. Louise Foxman. Dr. Foxman is not only a great optometrist, but a great individual as well. Discussing issues with her is straight forward. She listens and tries her best to help out or make recommendations. She is on a schedule, but believes in your comfort and the satisfaction of her patients. Coming to my eye exam to this location, because of Dr. Foxman, was well worth it. Thank you Dr. Foxman... a job well done! The store, on the other hand needs great improvement: 1/ Do not expect to see the pricing and upgrades information sheets while you wait, per staff: "the doctor has not told you what you need, so we will show you the chart when we print your prescription" Oh well! 2/ I am on a budget and following their option chart system, even with David, the purchase facilitator, explaining this to me, was not that easy. There are way too many upgrades which you will deem necessary. My brain could not digest so much information crowded up into one page. After leaving the store, unable to decide what I set myself on a single trip, became a big job. I still wonder what doest "Smart choice" means in their charts (as that was not explained). 3/ Facts: There are three main upgrades for Progressive lenses, they consist of 'anti fatigue' ("good"), 'office' ("better") and 'unique' ("best"). The lenses in the "best" choice portion of the chart is what I was asked to choose from. I was told that "the others were not suitable for me" (anti-fatigue and office). The "Best PAL: Kodak, Unique Progressive Eyewear Packages" sheet shows "Lenses Only" starting at $240. The upgrade for the 'Transition GEN 8' (turns the lenses dark with UV light from the sun), counts as 3 upgrades, The "PAL Upgrades", as they are called, work as follows: one to six upgrades $50+50+40+40+30+30. Any upgrade after that is $30 per upgrade. This means, just progressive lenses, without frame (in this case, you bring your own frame) with the transition upgrade, they become $240 + $140 = $380. Now you will likely want to add the antireflective (AR) coating, or anti-reflective with UV coating upgrade (these count as one or two upgrades respectively). Plus, if you want thinner lenses, you can choose Polycarbonate or Trivex (one or two upgrades, respectively). This means, that if I add the anti-reflective coating, and want their recommended thinner lens, you are adding an additional 3 upgrades. That would be: $380 + $40 + $30 + $30 = $480 (Lenses only), That is $510 with the UV filter and anti-reflective coating (Lenses only, no frame). You can get frames at the store, starting from around $100 for the basic frames, and you will find some you will like, or will do, so no worries. 4/ I find that the upgrades and choices of Progressive lenses are so numerous that you will definitely need help to make your wise decision, keeping your budget in mind. That is once you get to see the chart. Perhaps their chart format will give you a sense of freedom and achievement, and you will finally be able to have the lenses you always wanted and the upgrades you deserve. For me the Chart and the Upgrades is a bit overwhelming. 5/ Regrettably, all the glasses are locked up, so can see them, but cannot try them, unless you have someone with a key following you around. 6/ Even though this location uses the name Kodak, it is more of a catch than anything else. I worked at Kodak for 5 years and we all used to be familiar with George Eastman's simplicity and quote: "You press the button, we do the rest"... (Kodak has always aimed for simplicity. While at this store, you ask yourself continuously "Which button should I press... and, how many buttons did you say I needed to press..." 7/ The people at the store were kind, but as I said before, I believe a lot of work that needs to be done here. David...any ideas regarding process improvement for management? - thank you.

I had an wonderful service here. Topnotch customer service and the doctor was really thorough!!! I’m glad I went here.

Good service, staff is very polite and nice. Only concern was. The display price was a clickbait. When i choose the frame and the staff show me real price, the difference in price was around 35 to 40%.

It's always a pleasure to come in to Kodak Lens for my eye care, from start to finish, the process is smooth and comfortable! Appointment booking and Confirmations are easy, prescriptions and receipts are emailed which makes things easy for me, the front staff are amazing, very friendly and helpful, and Dr. Chong is very thorough and caring! My whole family comes here for their eye care and we've all had great experiences! Keep up the good work!

I had a wonderful time look for new glasses, there was no rush and was able to look and try on various frames. The associate explained the various lenses they offer and the benefits especially since I work on a screen all day long. I drove form markham and it was absolutely worth it!

Dr.Cherry Chong is very kind and helped my family promptly when we needed such help. Much appreciation to her and the receptionist.

From the moment I walked in, I was treated with respect. The staff were attentive, knowledgeable and offered suggestions with regards to a suitable pair of eyeglasses for me.

Punctual. Friendly staff. Dr Foxman did a thorough exam. Frame and lenses prices seem competitive.

The staff is great and i love my doctor she explain everything i need to know now i am just waiting for my reading glass

Booking our appt was easy and setting up automatic appointments insurance billing was quick. DR. Wong is great! Got our prescription and next appointment booking all set up. Office was clean, location easy to get to and lots of parking!

Great customer service. Friendly staff. Very short wait. Dr. Young - amazing doctor. Professional, knowledgeable, friendly and overall a super nice doctor and person.

Dr Foxman came highly recommended and I wasn't disappointed. The rest of the staff were very friendly and professional my experience was great!!!

Dr Jennifer Wong has been my optometrist for over 10 years. Through-out this time I’ve always received an excellent level of service - she is a very caring professional who takes the time to understand a patient’s concerns and does whatever is necessary to address them as best as possible. Most recently, I had an issue, on very short notice she squeezed me into her schedule so that it could be attended to quickly. I highly recommend her along with her team.

Dr Jacky Ng is my optometrist and he's outstanding - I now go to the Parkway Kodak Lens. I actually had a minor telephone conflict with Carol. I've got an on call job and I was using the new and fabulous patient portal to book my appointment online - it was for Tuesday Jan 10. On Sunday Jan 8, my boss called me and scheduled me to work on Tuesday. I accepted my shift and cancelled the eye exam appointment properly through email. In my email, I specifically wrote that I would use the online patient portal to rebook because I have an unpredictable work schedule. Early on Monday morning, Carol sent me an email acknowledging the cancellation. I went about my workday Later on Monday, I think early afternoon, Carol calls me on my cellphone to rebook for Tuesday Jan 10, which is the exact same appointment date that I had to cancel. That was bizarre because she clearly responded to my email about cancelling on Tuesday Jan 10 earlier that same day! Carol insisted that I could come in tomorrow (Tuesday Jan 10). I refused and reminded her that I'm now working on Tuesday Jan 10. Carol said well I'm sorry that you're working that day, in an very unpleasant manner. I then reminded Carol that I will use the online patient portal system to rebook (which I wrote in my cancellation email). I then wished Carol a good day and ended this frustrating phone call and returned to my work. The reality is that people, like me, sometimes have unpredictable work schedules with a combination of online and in-person work commitments. When I need to cancel, I prefer to do so through an online system or by email. Read the cancellation email - your customer may not prefer to be called and pressured into making an inconvenient appointment over the telephone. Carol's unpleasant phone call caused me to rebook with Kodak Lens Parkway, on Wednesday Jan 11. What a difference! The Parkway staff is friendly, professional, relaxed and efficient. Dr Jacky Ng works there too. Now, my husband is even seeing Dr Jacky later this month and has his frames already picked out. Parkway Kodak Lens, for my husband and I, is much better. It's not even a distance issue - we're driving in from Hamilton.

I arrived early and they promptly took me. Dr. Ng was extremely thorough and answered all my questions. Took his time and did not try to up-sell me anything. Purchased my first pair of glasses and it was a very positive experience.

David is an extremely customer-oriented Optician with super high skills. He fixed my glass frame which has tiny space and is so difficult to be fixed. He can just reject my request and say it’s impossible to be fixed. But, he did it for me. I am so appreciated for his help. Thank you so much David for your help!

Dr. Premachandra provided a thorough exam during my recent visit. She took the time to address my concerns and educated me on the different contact lens options. Her explanations left me feeling confident in my eye health.

I very pleased with Dr. Wong who is always professional, and puts me at ease due to her style. I’m happy with the service. Staff are attentive and I am always taken on time. I have been using this eye care service for many years and will continue to due so.

I really appreciate Dr Chong and staff for accommodation my appointment although other location booked me so far .. although they did not have time and they were fully book , they help me . It was outstanding eye exams and outstanding customer service from staff . Thank you so much

I’d like to commend a good rating for my last visit at this location in Centerpoint Eyecare for the last few days.. They did a very good job in handling their customer especially Ms Sammie.. the manager . She is a pleasant and kind person. She handle the job professionally and with compassion.

Dr. Taylor and the staff are terrific. I was taken in on time and all tests were conducted quickly and efficiently. Look forward to many more years dealing with them.