I arrived at the hospital at 11 pm, and it is now 02:00 am. Unfortunately, I twisted my ankle and I'm experiencing excruciating pain and noticeable swelling. After undergoing an X-ray, I have been waiting for the doctor to see me for what feels like an eternity. When I expressed my concern about the lengthy wait, the nurse on duty simply dismissed it, saying, "It is what it is." I find myself sitting in a wheelchair, enduring the agony in my foot for four long hours, without anyone showing any concern or providing adequate assistance. As a nursing student, I have been taught to prioritize patient care and empathy, but the nurses here seem to have a different approach. Despite my condition, all I was advised to do was put an ice bag on my ankle, take care of myself, and take Tylenol for the pain. I am deeply disappointed with the lack of attention and support I have received at this hospital. I would strongly advise against seeking treatment here.

Thank you Mackenzie Health for taking good care of my mother for the past three years. She’s currently in remission for breast cancer. The staff here are super helpful, there was a period of time during COVID that the patient cannot bring a plus one. I usually translate for my mom as she doesn’t speak English so that worried us a bit. After the staff were made aware, they found a volunteer that specifically spoke her language. I really appreciate the effort as my mom tends to get anxious during body scans and doctor appointments. The hospital is extremely clean and there are colour-coordinated stickers everywhere to guide you to the correct department. It’s almost impossible to get lost because everything is so easy to understand/follow. Today’s appointment was a breeze, my mom had two appointments and the two nurses who brought us in were quick on their feet. 40 minutes tops and we were done! They didn’t want us to linger in the hospital too long which I totally understand given the pandemic situation.

It is bad , as it can be. Nurses indifferent to your needs and question. For every question their respond- don’t know. Not helpful at all. Doctors are not bother to help. Simply look for the business . Particularly the Surgeons. Not even try to do anything for pain relief! Waiting all night in ER for admittance- no medication provided. I believe public should speak up ! Where is the OHIP money go ! More nurses do require! I believe it demonstrates at every corner in the hospital room. The whole system Is collapsible! See fotos of the emerge room People with pain have no place to lay down I

If your beloved ones had any emergency at night, do yourself a favor and forget here. Staff just look at you. Nurses are beyond rude as if they honored patients for showing up on their shifts. And there would be only one doctor for the entire emergency. When you're asking is the only one, they laugh at you, as if you asked the most silliest question ever. I brought my mom with sciatic pain and most likely disk problem, they send her to non critical room, without any hesitation they gave her 6 pills although i told them she had too many different pills an hour before that. But they didn't care. I'm still worried about her condition for those pills. Never go to this one if you care about your health and treatment. My mom and another old lady were screaming friends from pain but the doctor was busy by discharging patients that could walk and talk themselves.😐

My son broke his arm playing hockey and we spent 7 hours in the emergency room. And it was not only the wait time but the attitude of the nurses and admin staff there , who treated patients like we were an annoyance for them. The doctor was quite nice though, hence the 2 stars review rather than one. All in all, Mackenzie Health is a perfect example of our dysfunctional healthcare system :(

If you or your loved ones have a real emergency, don’t go to this hospital. From the moment of entering the ER, the staff will make you feel you are “annoying” them. They will give you thousands of legitimate reasons why you need to wait for your turn for hours even you are in severe pain (later diagnosed as caused by kidney stone). They don’t see it or they have seen it too much, so they don’t care. If you raise concern, you will be warned they would call Security. Funny enough was only 2 nurses were taking care of about 15 patients and you wait long time for the pain IV medication, but 4 securities showed up within a minute when you reported the patient could not stand the pain and requested a doctor to see him. Seeing you loved one sweating, vomiting and groaning from pain for 5 hours despite of increased dose of Tylenol, Morphine, and hyper morphine, then you were told the patient needs to wait till next Morning (12 hours later) to see the specialist to decide the treatment, would you feel desperate? I did. When I begged the ER doctor to request a visit of the specialist on call that night, I was told the case was not urgent enough. Because of the scene I made, the manager on call showed up with 4 securities, separating me from the patient. Then I was told the patient had agreed to wait till next morning. If I make any more noises, I would be escorted out of the hospital by security. The fact was the patient was so week at the point that he even could not talk, later he shared that he was offered a ward bed and he said yes because he wanted so much to lie down. The interaction with the securities were terrible, they were rude and forceful. In the 7 hours at the ER, I observed and experienced the word “inhumane” at a place humane spirit should guide. I don’t think it is one or two staff that lack of professionalism, but this hospital has fundamental problems in terms of operations, management and training. If you expect reasonable attention, timely treatment and compassionate care, this ER is not your choice. P.S: the patient was seen by a specialist next morning and an operation was immediately performed. The specialist was very professional and capable. The change from 1 star to 2 stars was to appreciate the doctor and nurses’s great work at the ward and operation room!

This is the worst hospital ever. ER nurses have generally been nice but the ones upstairs after you're admitted are just awful. I suspect it's because they are understaffed and therefore stressed and overworked - but this has consistently been my experience here for the last 25 years. My family lives 10 minutes away so they unfortunately always end up here for emergencies - each experience is pretty consistently garbage. GO SOMEWHERE ELSE if you can, PLEASE. You will NOT feel like a human here and I can't stress that enough.

If I could give 0 stars I would. My elderly father went in with an intracranial bleed sustained from an accidental fall. The level of care was atrocious, poor communication. In fact, they refused to even communicate with me simply to provide an update on his condition (I’m his daughter and a doctor!). We were told they were moving him from bed to chair when he collapsed and went into cardiac arrest. He ended up on life-support and expired. The ICU doctor told us a different story…that he was found unresponsive in his room. So which is it? Someone really dropped the ball. Funny how my calls are being avoided….. I am so sorry we did not have him transferred to North York General, the hospital my father had supported for years.

I had a surgery at the Mackenzie Health hospital in early October. As part of the process an intubation tube was inserted into my mouth. I was asleep for the entire procedure. When I woke up I discovered I had a broken front tooth . This trauma to my mouth occurred during the anaesthetization. My upper gum was swelling and another tooth beside the broken one was fractured. While I was recovering, two doctors and a nurse approached me and apologized for the incident. Because I was in recovery I didn't get a chance to take it more seriously. I contacted the hospital after I came home and wanted to talk to the doctor. It took a long time for him to respond to me through the patient relation department. His first response was he had no idea what happened and indicated I was fine when I left the surgery room. Later on I noticed in my chart he documented I had signed a waiver regarding injury to temporary crowns and dentures. I didn't think the waiver applied to my dental work. Following that I went to my dentist who outlined a lengthy, extensive, and expensive procedure to repair my teeth. When I looked at the official hospital report, it was stated by a nurse that I had told her my tooth was broken and that the doctor was contacted, but nothing more. This hospital didn’t want to take any responsibility and the doctor lied on the report about me not telling them I had a loose tooth. My teeth were fine before the surgery as recent dental x-rays would indicate. The doctor suggested that either my teeth were damaged prior to surgery (nothing mentioned in the report) or somehow my teeth were damaged in the recovery room. This terrible incident bought me huge negative impact on my recovery and my self esteem and daily life. I can't eat properly, I don't want to see people, I'm embarrassed to even smile at my son. I don't want to return to work as I don't wish to have anyone see my mouth. I only want the hospital, specifically the doctor to acknowledge that it was their fault that my teeth got broken. And I would like them to pay for the dental work, as it is very expensive and will only be covered by my insurance after the entire procedure is complete.

Rating one star could not describe the experience I had at this hospital. The customer service is terrible, they do not include all of the issues that were assessed and they just fill in information that they did not collect with things they assume were correct. Sitting there, aimlessly waiting for 7 hours for paperwork that took a minute to go over and consistent excuses when asking any questions. Nobody seemed to know how to tend to a patient in any reasonable amount of time and little respect to patients. The experience that was had in this hospital cannot be justified and is unacceptable. I am extremely unimpressed and I will not be returning. Please, go somewhere else if there is an issue with you or a loved one.

Absolutely stellar experience, for the most part. It’s never easy when you go to the emergency department, especially when it’s for your kid who you’re worried about. I think people have unreasonable expectations when they go to the ED. After having an absolutely horrid experience at the ED at Cortelluci Vaughan, we came here. My son was experiencing serious issues and they prioritized us, immediately gave us the treatments and tests we needed. Most of the nurses were really amazing (a couple grumpy ones, but that’s not even that bad). My son left with a clean bill of health, a helpful prescription, and an improved state. I am forever grateful to the nurses who tended to us. It wasn’t easy but one nurse in particular whose name I never learned made it almost fun in a way! Spectacular attitude for someone working such a stressful job. They did everything they needed to do, they explained things step by step, and they were gentle with my son. Thank you so much. This is our second visit to this ED and I’m not going anywhere else ever again. Wonderful place, wonderful staff.

Went there for emergency at midnight Absolutely amazing nurses. Amanda at emergency is a very hardworking, caring and patient nurse with lots of knowledge. Management should recognize her. Thank you all staff for a great experience Proud to have this hospital in our community

I was so relieved we had a good experience! I would say this was one of the best Emergency Room experience I have had. Everyone was friendly, helpful, professional and efficient. My son broke his ankle at a hockey tournament, under 2 hours is pretty amazing!

They've definitely improved. Although the wait is still long they move you along to different areas and you get some entertainment from the staff in between meaning they are joyful with patients. But today there was some confusion happening between the doctor and the nurse who comes in to tell you what to do next. 4 times they screwed up mainly because of communication between them. My poor dad was told to undress, dress, undress, get on the bed, get back in the chair, he gets to leave, he's going for a scan etc etc they weren't sure what they were doing but that's ok it seemed a bit busy. Their demeanor made up for it and he went home with good results. Thank you to Mackenzie Health Emergency

Flawless Day Surgery experience at RH site! From patient registration on arrival to the volunteer escorting me out and making sure I was being driven home after my Day Surgery procedure- clinical, non clinical staff and volunteers were professional, friendly, and caring. Surgeon, Anaesthesia care team and all nurses provided clear explanations and delivered amazing care! Excellent experience!! Thank you🙏🏻

I had day surgery here today and my experience was so lovely all because of the incredible staff at Mackenzie Health. I’ve never been to the hospital for anything so I was definitely very nervous and I am so grateful for the care I received from the staff. Thank you to Chris, Tasnim and all the other staff working today in the day surgery wing this morning, whose name I didn’t catch. You all made sure I was well taken care of and lessened my worries. Especially, the lovely lady who brought me to the OR and assured me everyone in the room will be taking the best care of me right before going under. Thank you so much for all that you do!

Worst worst worst worst hospital. Nurses are the rudest and most incompetent professionals to ever walk gods green earth. Very unprofessional and rude staff. They treat elders like their on death row not taking into account that their humans. You'd think that with covid and this whole pandemic they would have some sense in how to be more compassionate. Will be lodging a complaint with the Ontario nurses association with the level of care with these staff members.

This is my go to hospital. I was there last, 3 weeks ago, and I thought I was going to be there all day, with COVID and after holiday rush…but I was in and out in 3h with my antibiotics. They were quick and efficient. They are amazing at what they do. Doctors and nurses are great. I haven’t had a bad experience here. I’ve come for broken bones, UTI’s, etc. and I’m so happy that I have this hospital, relatively close to me…Thank you to the entire team at Mackenzie a health for the hard work the do.

Had a day surgery (patching my eardrum) there today. The nurses are extremely nice! From checking in to all finished, the whole experience was amazing. It’s midnight now and I was thinking my experience today and I just couldn’t help writing a review. They made sure I felt ok and answered whatever concerned I had. The doctors were very professional as well! The team that I met was so nice, they are more than just nurses, they are angels. I only remembered the name of one of the team members called Chris. I just wanna say THANK YOU! to the team!

Surprised that the system for checking in patients as well as status of patients was quite modern here. Friendly staff and the tech made the long wait times more bearable. Seeing the status of a loved one helped to make the time go by faster and knowing that they were actually moving through the process was comforting. Hopefully this system is or will be deployed across more hospitals in Canada. Overall a good experience. Would hate to think what the wait times would be without this technology.

Got my covid test here. How everything transpired was very well set up and simple. Did not wait no more then 15min in line. And in and out the test room in less than 12 min I’d say. Results came back in less than 24 hours also.

This was our first time coming to this hospital for the ED. The staff are proficient, courteous and patient, and the hospital appears to have an effective triage system. Teams are well-organized and the interhospital communications and hand-offs were straightforward and without issue. Thank you to the many dedicated staff members who attended to us and for tending to our healthcare needs. We very much appreciate your efforts and care.

I waited more than 3 hours in Emergency room after check in the hospital at 11 pm to see a doctor. When I asked an associate nurse around 2 AM to let me know if a doctor will show up, he said it is not clear and it is up to you to stay or leave the hospital. I truly can’t believe that he told me this. After 3.5 hours a doctor showed up but he only spent 1 minute for us and said that he is very busy and should take care of other patients. I noticed that there is only one doctor that night in the emergency room with lots of patients. I appreciate all efforts of the doctors, nurses and other staff but I think Mackenzie Health must have more than one doctor in the emergency department for night shifts and should improve quality of health care services.

Went emergency this morning for having a severe stomach pain for two days. My profile with the hospital indicates that I allergy to penicillin and morphine, the nurse confirmed with me when I registered and I have the band to show that I have allergy on my wrist. However, when I received the IV to help the pain, I suddenly felt naucias, dizzy and short of breath, and undesirable feeling of my body. Thank God I be told to do CT at the time so the IV stopped. I had this bad feeling for the entire day. The nurse only told me this is the side effects of this pain killer. Finally when I discharged from the hospital, I got the report for what medicine in the IV they gave to me, shocked to know they gave me Morphine, that I allergy to. I was so scared that I almost died in the hospital because of the wrong medication the doctor in duty prescribed!!! Did he ever check I'm allergy to Mophie?! What kind of doctor it is! I saw the review of this hospital is very low, but I live around the area, when I have emergency, this is the nearest hospital I can go. I'm so disappointed and shocked with the doctor working at this hospital. I don't want to die because of your mistake. I'll try to go other hospitals next time even it is far from where I live. I dare not to put my life to the unresponsive doctor's hand anymore! And other patients, if you don't want to be treated wrong and die here, don't go to this hospital!!!

Exceptional Care and Comfort at Mackenzie Health Hospital (Gastroenterology Department – C5) I have recently accompanied my mom for her colonoscopy/endoscopy procedure at Mackenzie Health Hospital. She had the privilege of experiencing top-notch healthcare and warmth from Dr. Cohen - Lyons and his team during her recent visit at the hospital. From the moment we entered the doors of the department, we were both greeted with smiles and an atmosphere of genuine care. Rose A., at front desk, went above and beyond to make my mom's stay comfortable and reassuring. She was not only professional and efficient, but also incredibly kind and compassionate. Despite the busy environment, she took the time to listen attentively to our concerns and guide us through the check-in/out process seamlessly. Her ability to multitask while maintaining such a positive attitude is truly admirable.Thank you, Rose! The nurses were highly skilled and attentive to my mom's medical needs and took the time to explain the procedure, ensuring we felt informed and at ease. A big thank you goes to Irina A., the nurse who attended to my mom in the recovery room. Her kind and compassionate approach truly made a difference in my mom's overall experience. She made sure she was comfortable and constantly checked on her to ensure she had everything she needed. The communication before and after the procedure was truly commendable. Dr. Cheung, the anesthesiologist, took the time to explain her role and answered all our questions patiently and in detail. Dr. Cohen Lyons who performed the endoscopy/colonoscopy described the procedure and listened carefully to our concerns. We never felt rushed in any of our interactions with both doctors. It was clear that they are not only skilled at their job, but genuinely care about the well-being of the patients. This made my mom feel respected and valued as an individual, not just a medical case. The positive and supportive atmosphere created by the members of this department cannot be overstated. The entire staff, from the front desk staff, to the doctors and nurses, exuded professionalism and kindness. It's clear that the department prioritizes patient well-being in every aspect of their operations. Our recent visit was an incredibly positive experience. The exceptional medical care, compassionate staff, clean and inviting environment, and effective communication truly set this department apart. My mom and I are deeply grateful for the great care she received and wouldn't hesitate to recommend dr. Cohen-Lyons and his entire staff to anyone in need of top-quality healthcare with a personal touch. Thank you.

I had experienced 3-4 hours of excruciating lower back pain at home and ended up going to the ER. Because of the 10 out of 10 pain, I was able to get through intake and treatment very quickly. The staff (Jeff, nurses and technicians) were incredibly helpful and patient with me as I worked through the pain until the meds could take effect. Let me tell you, being able to relax my lower back after 4-5 hours of being clenched was the BEST!! I was very relieved (as was my wife and daughter) that the CT scan showed it was only a 6 mm stone and not something more serious. Highly recommend this facility to folks in the area.

I had a colonoscopy and the experience was amazing. Everything was so organized and everyone was so friendly and helpful. My sister, who lives in Durham came with me and she said that if she needs a hospital, this is where she’d like to come. Thanks to Dr. Wiseman and everyone who made the day a good one. Absolutely no complaints!

I had a very positive experience in the ER not long ago, in all my visits to the hospital in the past I always came home feeling much better. Sometimes the process takes a bit of time but it’s totally understandable. I would like to thank all the hospital staff or volunteers for their hark and diligent work, it must be very difficult especially during this pandemic.

They do all tests imaginable and get results. Staff is great. They work hard. It's clean and professional. I drive from midtown Toronto to Richmond Hill and it is well worth it. I am hooked for life! They are a one stop place to go and they do not miss a step in the diagnosis as I feel they check for anything and everything!!!

I had blood works this morning and I required appointment for covid test for my upcoming surgery. The entire staff I interacted with today was amazing. They were happy to help me and clear with their instructions. The volunteer at the blood works was also great. He was friendly and also booked my appointment with covid testing centre. I would recommend this hospital for great service and quick response.

The staff is great here. The nurse that took care of me was hot! The doctor fixed my health issue for a period of time. However, too much gang related activities going on in this hospital and I was not going to stick around 10 hours for another doctor. Overall leaving that out this hospital gets 5 out of 5 from me because they did their jobs well.

Always bad experience. Unfortunately they don't care about the health. Today I went to the mammography room. The lady told me take off your hospital gowns and she threw it on the floor. Finally she didn't allow me to wear my own clothes. She said " you have no right to wear your own clothes here". and pushed me to take the hospital gowns from the floor and wear it.

Older hospital in Richmond Hill. Definitely not the best hospital in the region however if you in an ambulance on the way to this hospital I pray for your well being. I have many reason for this evaluation and all are based on personal experiences. On another note the cafeteria keeps the kids from Alex Mackenzie high school across the street well fed.

My 94 year old mother was recently treated both in emerg and on the floor and received sterling care. Could not have asked for more. A big thanks to all the staff.

I have been diagnosed with breast cancer recently and gone through surgery in this hospital...Dr Sarah Ortega was my surgeon and she is very knowledgeable,polite,helpful and professional. I am very happy with the timely manner and all my required test and surgery is done....all staff including day surgery, surgery unit and other were so polite and helpful..I am staff here at CVH site and I am so thankful to Mackenzie Health.

I have had to visit the breast clinic a few times lately and have been happy with both of my experiences. My most recent visit was for a biopsy and was treated with much care. I was seen by the ultrasound technician Helen first and then by Dr. Lan. They were both friendly and kind and made me feel very comfortable. No one wants to hear they need a biopsy but they made my experience a positive one.

I was at this hospital about 4 months ago for a day surgery. Even though the procedure I went through is considered minor and the stay lasted only a few hours, my experience with every aspect of care was very positive - right from registration to discharge. All the admin. staff, nurses, Doctors I interacted with were kind & professional. One particular nurse even had a wicked sense of humour - imagine that, while working in a stressful environment. Thanks, Mackenzie Health !

Today I had a colonoscopy at Mackenzie Health, specifically at Mackenzie Richmond Hill Hospital. This was a routine test based on my age. Although a colonoscopy isn’t one of the most pleasant experiences, I highly recommend taking these preventative measures so that we can stay healthy and avoid surprise complications. I want to give a shout-out to the staff at the hospital. My entire experience there was flawless. Registration at the self-serve kiosk was easy and quick, I was greeted by friendly people at every stage of my visit, the nursing staff and the physician were incredibly friendly and they kept me comfortable and informed at all times. I was also very impressed at the frequent checks of my armband and date of birth. To some this may seem like overkill, but this is how they make sure errors are avoided and you’re getting the right treatment or procedure. I’m an employee of Mackenzie Health. I’m very proud to work at such a great organization with such an amazing team. And as a resident of York Region, I’m also happy to know that we have next-level quality health care in our our own community. Thank you!

I try my best to rate properly or not at all... In this case, I think that I would have rated it a 4-star, however, I gave it a 5-star because I think that it deserves a much higher average on Google. Parking was easy, Reception and Triage were polite, efficient and welcoming. We arrived around 1:45-2:00am and were in the lobby for less than 30-40 minutes and in the ER for about another 30-40 before someone came to see my son. In total we were there for about 4 hours, although my son had very minor issues. The majority of the time was spent waiting for the blood test results and we fell asleep and they didn't rush us out, in fact, they offered to let us sleep a bit longer. The staff were professional, serious, polite, friendly, accommodating and I was generally very satisfied with the service and care that they provided. In order to get a full 5-star review, I would have to say that the facilities need a little updating. Unfortunately, I have spent a lot of time visiting ERs in the last few years, and I was not impressed with the facilities, but I have been to worse. So my honest ranking is 4.5-star and I will definitely return in the future in cases of Emergency. Thank you to the MacKenzie Richmond Hill Hospital.

I went to the emergency last night and I had a great experience over there ( although I was in pain). All staffs were super nice and helpful. They did all necessary test and all processes went so organized! It took me 7 hours over there but I knew running all these tests and waiting for tests need this long waiting time. In the meantime they were always checking if I am in pain or not to give me the painkiller. Overall everything was perfect and I wanted thank you all for your hard work 🙏🙏🙏🙏

I had the chance to visit the Emergency department recently, the nurses are nice & professional and i eyeball inspected EVS cart and wouldnt find any error of cross contamination so kudos to the team PS. I worked as an Environmental Service Supervisor during the pandemic and worked over 5 hospital and 4 LTC facilities

I recently went in for COVID test. It was well organized, and the staff were polite, patient and friendly.

Had to take my young child there because of a suspected fracture. I had no idea what to expect as we'd never been there before, but the entire process flowed so smoothly and quickly. All of our nurses/attendants were incredibly patient with my child, who was understandably very nervous and upset. We never had to wait more than a few minutes between being seen. I cannot stress how incredibly accommodating and kind everyone was with us. There was only one doctor (who appeared to be in charge of reading the x-rays and diagnosing the damage) who was a bit cold and abrupt, but he just seemed very busy and focused. He didn't mince words and told us immediately what needed to be done. In particular, the attendant who was tasked with casting my child's leg was amazing. Wish I remembered his name so I could give him a shout-out! He was everything I'd hoped we'd have in a nurse -- kind, understanding, with a sense of humour. He was mindful of and responsive to my child's anxiety, and never forced him to do anything he wasn't comfortable with. I wish we'd gotten more instruction on how to care for the leg after leaving, as I was left a little in the dark and had to google a few things to figure out. Otherwise, it was probably the best experience I could have asked for. So grateful for the speed and the kindness we were shown in what could have been a very messy and traumatic experience.

Had a fantastic experience at the Covid assessment centre on Thursday, august 26th in the evening. Such amazing staff working the floor—very friendly!! Thank you for making such an unpleasant experience pleasant!

My mother spent her last days in palliative care in the new A Wing. Her room was bright, clean with an ultra modern bed. Her nurse Miryam was fantastic, very supportive and took the time to explain everything to us and answer all our questions. Her doctor was also amazing. The chaplan's service was exactly what we needed. The whole experience was very positive and for that we are all very grateful.

Thank you so much for the Doctor's quick, clean and professional treatment on my thumb's large cut. Also got tetanus vaccine as well. Feel very grateful！

Very pleasantly surprised at all the upgrades in Urology Clinic at the Hospital. Operations are streamlined and efficient. Very little wait time and the entire experience was simply awesome. Staff and the Doctor were nice, courteous, and professional as always. Thanks a lot

Mixed feelings. I arrived at 345am, and had all my test and results done and backbhy 830am (required surgery on gallbladder). The staff were amazing minus one or two in the triage/treatment room. The issue is sitting in that treatment room for 10+ hours in pain with everyone else around. Your in a hard chair, someone puking to your left or sleeping to your right. Everyone can hear what your issue is or what results are. It wasn't comfortable. But, on the other side the surgeons, nurses, staff were amazing, I was comfortable in my room and well cared for. Everyone was very patient and kind. If they could improve the treatment room a little it would make it a 5 star. Even just more comfortable chairs to sit and wait in. I know they are fast and efficient, but those chairs are terrible to sit in for too long.

I would like to take this opportunity to say THANK YOU to all the wonderful nurses and doctors and paramedic Mackenzie Health for taking care of me for 11.5 hours. This is my 6th times called 911 and those 6 times paramedics staff are very helpful and wonderful and have conversation and hearing my gallstones attacked stories. Today my gallstones attacked was so random that I have to go to emergency department as unusually. And 3mg morphine doesn't help much so doctor decided they will send me to specialist in hospital for surgery instead of specialist doctor that took forever for appointment to see him. I am thankful for wonderful doctors and nurses for helping pushing me in wheelchair, crying over how much gallstones attacked pain and gallbladder surgery. I wouldn't say will be my last time coming into #mackenziehealth. Since today, I had surgery for gallstones/gallbladder removed, meaning my pain won't go away for few days so I might come back again. Once again, thank you for doctors and nurses and all the staff at #mackenziehealth for taking care of me, for understanding, feel my pain and being very PATIENCE with me. I am official got my gallstones/gallbladder surgery. I don't have to worry about in the middle, daylight or evening for random attacks again.!

Had a procedure on July 30, 2021 and I felt the whole experience was well done. Timing was exactly as they said it would be, not much waiting. The nurse that did the prep was very friendly and helped to put me at ease. The doctor took time to explain everything to me and was very caring. After procedure and waiting to see doctor, I was extremely cold and the attending nurse wasted no time to get me a warmed blanket. Overall, I was very impressed with the treatment I received.

I would like to share with you an amazing experience I had at the Mackenzie Health Hospital. My daughter is almost 8 months pregnant in Australia and I have not seen her for almost two years since this pandemic started. Samantha wanted to fly home for 10 days the flight was booked however she was unable to secure insurance, and I can’t explain how devastated she was (probably hormones lol). At any rate I decided I would fly to her as Australia just opened up their boarders to parents of residents of Australia. I booked my flight had everything ready to go and the Australian government wanted proof that I was her mother. Well this was a challenge as I am leaving in a couple of weeks. I reached out to Mackenzie Health where she was born 28 years ago and had the pleasure of dealing with Simi, oh my goodness she went above and beyond! She was kind, professional and showed empathy to my situation. Simi explained that records were only kept for ten years but she did have access to older records (microfiche) that might give me what was required. A day later Simi called me with the information I required and I drove directly to the hospital and picked up my required documents. I understand the pressure and stress on all our employees during this pandemic and it is very difficult to find associates who can still provide exceptional customer service. Simi provided excellent customer service and I wanted her recognized for her efforts.

This is the worst place in the world. I have not been to many emergency rooms to compare but this was awful. Clearly they're understaffed waiting around for 5 hours with 6 month old with a 104 degree fever. It's shameful and embarrassing. What are we even doing here now? Waiting around to contract covid? Do yourself a favor if you can get to any other emergency room do it. This place is a nightmare dystopia.

The hospital is surprisingly efficient, after merely 20 minutes, I was able to get into the triage, registration, and in an hour or so, got into emergency treatments. Nurses and doctoring are very caring and the overall operations are very efficient despite shortage in the resources. Thanks Mackenzie Health. One particular area that falls short in my own opinions is the catering. It does not provide low sugar foods for diabetes patients. Sometimes, even the main dish is too sweet that can cause burst in blood sugar level.

My review is only pertaining an insensitive and apathetic medical staff. Had an encounter with a surgeon there and when discussing a major operation, he did not seem to care to explain the post-operative risks thoroughly. He also seemed indifferent to my distress. He took lengthy phone calls repeatedly in midst conversations. I understand that you are a medical and not mental health professional, but a little empathy goes a long way! How do you expect people to trust you with operating on them when you don’t treat them like a human in pain?

Thank you to the Doctors and Nurses of Mackenzie Health, for the amazing care I received, whilst staying in the Hospital recently... The dedication to their jobs is outstanding... I have to also say that the food was really good, always delivered with a smile... thanks again

Wasn’t sure what to expect. My son had day surgery. We arrived and it was busy. We were seen right away. We had communications with 4 different staff members, one of them being the anaesthesiologist. They were ALL helpful, professional and friendly. Honestly shocked at how effective and efficient it all was. Not to mention he went in earlier for surgery. Great hospital ! Great staff !

I've had nothing but terrible experiences trying to deal with this hospital, from nobody caring or bothering to listen to nurses laughing at me as I do my best to advocate for my own health trying to "convince" them that I'm NOT okay. Meanwhile I'm having seizures, in severe pain, losing hair, etc. I was sent home after a seizure and had another in the Uber on the way home. If you need help I don't recommend going here.

Sherry at emergency department was so caring, profesaional and has lots of knowledge. We appreciate her work.

Worst experience ever here. This was over a decade ago, but went in through ER and ended up in surgery for one thing and ended up contracting an infection and incurable illness that still impacts me to this day. If I knew better back then, I would have sued.

This hospital not only needs a attitude adjustment with they’re nurses but they need to do some major clean up and look at they’re equipment. Walking in to see my family in a room with all this dirt on equip that’s supposed to help him was heart breaking and in addition they gave him a small blanket as a pillow - I couldn’t get in to see him the day of his surgery cause I showed up 5 min after 7 and no one would let me in the floor to bring him his sleep apnea machine even though they kept him in the recovery area from 11 to just passed 530 and I had to travel over an hour to get back to the hospital I called numerous times and they kept saying call back in 2 hours we can’t call the recovery room to find out when he will be moved. When I talked to someone at the nurses station on the 4th floor that night they said you need to talk to someone in customer relations they are the only people that can allow you up snd I said to her I’m sure there a still visitors still on that floor and she said no way everyone left - so she transfers me and they close at 5 she obviously knew this and just wanted to get rid of me - the next day I stayed in the room until 720 and the visitor in the next bed stayed til 745pm - not one person said a word ??? I gave it a three only because of the doctor and the people in the surgery ward they were very nice and professional and when I asked for a pillow the next day someone brought one in less then 5 min - why someone didn’t do that the night before is beyond me