We’re shopping in your Yorkdale store location October 7 at approximately 12:00pm，upon purchase we were given underwear from your associates in the store and told that the underwear were a gift with purchase because we downloaded the app, when we were ready to leave the store , the manager on duty that day “CHRISY” came forward and grabbed BOTH our hands without permission and said that the associate give them the under wear by mistake Number 1 - you have no right to touch anyone especially during Covid under any circumstances Number 2- there is a polite way to excuse your fellow associates from making an error about a promotion , it happens. But there was absolutely none of that conversation at all. The manager was very rude and did not apologize for the way we were treated OR THAT WE WERE TOUCHED That is not professional and as a manager ? Where is her professionalism ?? This issue needs to be recognized and rectified immediately. Thank you very much

Cute store with a great layout. This is a great example of a store that optimizes their space to ensure a comfortable experience for shoppers. Despite how busy this store can get; it never feels crowded. The light airy atmosphere makes shopping here enjoyable and stress free. Great prices on wardrobe staples. Staff at this location are awesome too!

Decent store. Good quality clothes, lots of new fashion things. The best part is checkout. They have this box to place the items you are buying in. It reads the tags and credit card, and you're gone. Great. They do have plenty of sales help folks walking around. Another plus. It's not cheap, of course, but this is an upscale mall in a super inflation town. Easy access via metro. And they got a Tim's right by the entrance! Timmies double double should be in Canada's hall of fame cultural icons.

My 5 year old daughter enjoyed looking at the UT shirts. She wanted to get the Pokemon shirt, but I didn't really look like a Pokemon shirt so I convinced her she didn't really need it. They had other styles as well like Disney Princesses and Marvel stuff. There are two floors. My wife felt overwhelmed with all the clothing options for women on the first floor. As we were here mainly for our daughter, we spent most of our time on the second floor. We didn't end up picking anything for our daughter, but we would definitely visit the next time we come to Yorkdale Shopping Centre.

Great customer service at this location! Friendly and helpful staff every time I visit. The people leaving the toxic and false reviews literally be trippin!!!

Never had an issue with this location. Customer service is great, I even had an associate tell me in the past that the shirt I wanted to purchase had some foundation on it from previous fittings. I didn’t even notice! They went and got me a new shirt to purchase. Really appreciated that, thank you!!

I love Uniqlo! And we can order by online now. It's more convenient! Update: It's popular for AIRism and Bra-tops in summer. Also Heattech and Fleece in winter. Of course I am wearing those 4 items. If you buy Heattech please don't buy it big size especially underwear. I mean camisole, tank top, short sleeves, long sleeves and leggings. Because, this amazing fabric not only retains heat also generates warmth. That's why, supposed to be fit your body size. This one have stretch. So, even one size down also fine too. If you use big size then can't make keep warm. Because, fabric didn't fit / touch on your body. And they are selling 3 different thick types now. This Heattech started in 2003. It's already 20 years and then they are updating every year. That's why, already they have 3 different thick types now. I was working in Japan that moment was only one thin type. Even thin one it's makes you warm. I only have thin one. But in winter I am always wearing it under tee or sweater. Then, keeps me warm. Also AIRism are great product especially in summer! It's dries sweat in the blink of an eye and silky smooth with low friction. And they have blocks 90% of UV rays to protect your skin products too. UNIQLO's UV protection does not lose its effectiveness after washing because the fiber itself is reflective. And UNIQLO is always collaborators with many companies and artists too. Especially famous Japanese cartoon and anime. This is Japanese company. I never seen in Canada self check-out like that. I heard it this style is already started in Japan. You don't need scan. Just put it basket then by computer count items and tell you how much pay too. It's so cool!!! I love Uniqlo. I hope they can open more locations in Canada.

Nice alternative to Gap. Their clothing seems to be of higher quality. They have a great selection of children’s clothes and their heat tech clothes are great for keeping the kids warm during winter. This store is pretty big and they have the self checkout machines that just work. You just dump everything into the basket and the machine knows what you have picked.

Floor space is organized very well, so its easy to find what I want to buy. The location is clean and service is prompt and courteous!

Floor Staff and Management are very nice and awesome! Will greet you and assist you as you need, super friendly. The floor plan is laid out to where you can easily find what you are looking for and if you need help the staff will not hesitate to help! 5/5

HORRIBLE RETURN PROCESS - Bought a jacket online (Men's Ultra Light Down Parka), picked up the jacket in-store, found a hole in the jacket and tried to return this jacket. But it has been shipped back to the warehouse for returns and costs $9.90+tax...what an idiotic policy. Quality of products here are slipping...stick with the real brand names out there instead.

I got two of the custom printed totes. Easy process! The associate was very helpful in getting the artwork queued up. Actual printing took about 15-20 minutes for two different images/totes.

Best location i've been so far. Everyone is nice and very welcoming. Especially the filipina worker who helped me her name is Kay she was very helpful and i found things i need to buy quickly and easily. Definitely coming back here

Very nice place. Clothes was just a bit messy but thats cos twas busy. Staffs was very friendly and helpful. I would give it 5 stars if the clothes was not messy. But overall good experience!

READ BEFORE BUY ONLINE I will never shop at this store again. Their Online Store sales and policies is ridiculous compared to every other leading brand which offer you a full refund. Bought items and their click and collect process sends you so many emails that it’s like spam when you really just need one pick up email. ********************************************* I bought 3 jackets and was forced to exchange in store in one transaction NO Store Credits OR you need ship back yourself pay shipping and they charge you $ on top of all they $ 9.90 + Tax. Such a greedy company!!! Spent hundreds here and never again. All associates jsut say I don’t know it’s online policy I don’t know I don’t know and play dumb.

The five staff whom “helped” four were not trained and of them 3 were are absolutely rude and 1 had to speak down in a condescending manner to me unprovoked just the because I said “No thank you” and did not need a basket. Who over the manager is at this branch thank you because of your subpar training and this evenings experience I won’t be purchasing anything from your location for years to come. The 2 stars were only due to the competent and professional cashier. Update: the ball was completely dropped on the initial experience since to further add insult to injury the receipt had charged me the incorrect prices so I had to return to this branch. Thankfully, the two staff that had assisted one being a cashier and the other the assistant manager price adjusted everything and knew how and what to do. They apologized for the “new hires” not being trained properly, whom caused me so much trouble. 2/5 stars from the initial 1/5 rating.

The "manager" in-charge doesn't know how to respect customer inquiries. I don't know why did the higher management hired you. Better to go back to school or ask your parents to teach you how to respect customers. You must know that customers are more important than YOU! Good job to you! 👏

Love the clothes, quality and great value for the price. This location has some rude managers as I have had a few problems when dealing with them. When doing a return within the policy time, they accused me of stealing without trying to verify first if it could have been a different situation. They didn’t even want to call a manager and wanted to turn me away since the item number was slightly different than on the receipt due to a size difference. I had to tell them I brought multiple sizes to cash and decided on two of three I brought up. They said they had to check the surveillance cameras to check the validity of my story?? I would think they could worded that a little more politely as it could have easily been the cashiers fault than my fault. Could have said, ok I’ll just check our systems in the back or records or something without accusing me of shoplifting when I have a receipt. Finally after checking their cameras they just said ok yeah we see you give three items and put one away. So the cashier scanned the wrong one, you can do the return. No apologies or even an apologetic disposition towards me. I understand policies and there are bad people who steal but you can’t blatantly accuse customers without checking any records or anything beforehand. Very unprofessional and disrespectful.

This one worker, I think her name was Jubelle, was very helpful to me and my shopping experience at this Uniqlo location.

Great options, affordable. Not cluttered, enjoy walking through the aisles checking out stuff. Winner is the customer service from floor staff to cashiers. Very polite, resourceful and helpful. My favorite store in a very snooty Yorkdale Mall.

We usually go to Uniqlo Markville due to proximity, but the Yorkdale location is big (two levels), with lots of selection. The kids' section on the second level is comparatively small, which is a shame since we generally go to buy items for our elementary schooler and baby. The store is equipped with self check-out, which is convenient given that the items are scanned automatically (you put the basket in, and all items are scanned that way). There is one person at the counter to help with returns and anyone who prefers not to do self check-out.

gorgeous minimal clothing and location. They offer all their lines of clothing here. Found a great shirt and sweater 👌🏻

Decent selection of casual, and semi formal wear. They also carry under garments and thermal type wear. The store is two stories and there is ALOT of clothing but it somewhat duplicates on the 2nd floor. They sleepwear too, I've bought alot of sweat wear and shirts from here. The staff is very helpful and always willing to engage without any attitude. Prices are on par with competitors, the quality is awesome for the price.

Big unit in the mall, lots of products stocked and well organized. There's more than 1 floor to this location and lots to see in here. The staff are all trained for supporting customers and are knowledgeable on product location and stocking. The check-out could use a bit more help though as the line-ups are constantly long and should be organized a bit better. Otherwise, the location is pretty good and consistently priced.

Wonderful store with attentive and nice workers and management. There was slight confusion with a return but was resolved quickly. Customer service was outstanding! Only concern is the cashier line was a little slow.

I remember getting some items from a Uniqlo in Seoul many years before a Canadian location ever came. Since it's opening, I've shopped at this store since these clothes seem to fit my body much better than other American and European brands. I like how high tech the self-service checkout stations are: It detects all the close via NFC and the display shows all the items instantly.

Employees are helpful with anything you ask them. Store is very clean and organized. Their auto checkout kiosks are cool. They detect all items you want to purchase by proximity so no scanning is required or human interaction (an introverts ideal shopping experience).

I wanted to return an item. The first cashier I spoke to said I could only exchange since my return time-frame was past due. She confidentally explained I was able to exchange for any item as long as it equalled or exceeded the price of $29.99. I spent a good hour looking for an item I liked in order to do the exchange. When I finally found a sweater I liked they didn't have my size. The second cashier I spoke to helped me greatly by going through storage in order to find my size. I expressed my gratitude and excitedly went to go exchange my item, only to be told by the manager that I actually could NOT do the exchange because of the past due date. I explained the whole situation to him about what cashier #1 explained to me and how much help I received from cashier #2, but he insisted I couldn't exchange. I could only then give him a description of what cashier #1 looked like since there were no name tags. It's extremely frustrating as a customer to spend an hour in a store trying to figure out a solution to your problem only to have miscommunication and insconsistency with store policies ruin your experience. To top it all off, the manager allowed the customer ahead of me to return a jacket which was purchased the previous year. . . But I can't exchange a top purchased in July? So now I'm stuck with an item I'm not going to use and a frustrating experience. -_- P.s. There needs to be more than 1 cashier available to do returns/exchanges. The line-up for those situations are always incredibly long because only 1 cashier is ever available

Got to say thanks to all the staff that works today 29-August afternoon, they are very nice and thoughtful when something happened, they react fast while not causing people to panic.

Nice stuff. Some of the staff are quite knowledgeable about their products and helpful and some are quite dumb. They need to learn good communication skills.

Dear Uniqlo Team, I wanted to express my gratitude for the exceptional assistance provided by Vincent at your store in YorkDale. His knowledge, attentiveness, and friendly demeanor made my shopping experience truly outstanding. Vincent's dedication to customer satisfaction is commendable, and I highly appreciate his efforts. He is a valuable asset to your team and deserves recognition for his exceptional service. Thanks, Murat

Great customer service. I had an issue with my order and they were so helpful in helping me sort it out! One of the best customer experience from a clothing store I've had

They offer friendly，good customer service. This location has almost everything shown on website, so it’s a nice place to try on cloths and make wise buying decision

Worst customer service!! Doesn’t do refund for damaged product… treat like a god before you pay, and after pay they wont ever care you… wrote a review on UNIQLO app, they filtered out.. fooling others by displaying only good reviews….. spend few more $s to buy branded instead…will not recommend…

It's a great place to buy affordable clothes and shoes.

....an alien visiting the mall and looking at the people in the reservation not wearing a mask while all the other outside is wearing a mask would driver him desperate to find a mask and ask at the reception about what do they suffer so bad that everyone is trying to protect off them...lol, yaaa but we're not aliens and know very well those guys are vaccinated and naturally enjoy the privileges coming along 😀😉🤪

The clothing is of decent quality for good prices. Having reversed their position to leave stores open in Russia, the star rating has been modified to reflect the clothing quality and service.

Before you order online BE AWARE - you cannot return the items in the store, you have to go to FedEx, and YOU'LL BE CHARGED $10 for returns. Awful.

Store is extremely organized. Checkout was quick and easy. Only con is no one asks you if you need help.

I want to express my sincere appreciation to the store employee if I remember her.... Bansari who went above and beyond to assist me when no one else was available. She was very kind and helped me find all the items making my shopping experience great. I will be coming back.

Yorkdale Uniqlo: WORST CUSTOMER SERVICE EVER!!! I bought a jacket at Uniqlo Yorkdale, my daughter also bought the EXACT same product (same size and color). When I decided to return one of them, the Staff and the Manager said the "Tag" didn't match!! What do I have to do with their tag?? This has never been an issue before. I just bought it and want to return it!!! They made me feel like I'm doing something wrong when I clearly wasn't!!! The way they look at you is extremely belittling. HORRIBLE CUSTOMER SERVICE!!! If I could I'd give -10