4/5 Priya B. 3 months ago on Google New
Before
I
share
my
unbiased
review
of
the
staff
at
CVH,
I
must
say
that
the
reviews
about
the
hospital
staff
who
service
here
(clerical
admins,
technicians,
nurses,
physicians,
etc.),
are
entirely
dependent
on
who
the
patient/reviewer
deals
with.
The
reviews
should
not
generalize
the
quality
of
care
here
as
every
visit
and
experience
is
of
a
unique
case.
I
arrived
at
the
ER
one
early
Sunday
morning
with
unbearable
pain.
A
technician
at
Triage
assessed
my
symptoms,
performed
a
blood
pressure
test
and
put
me
in
the
waiting
area.
There
were
other
patients
arriving
in
the
ER
around
this
time.
After
a
long
hour
of
continuous
pain,
I
was
assessed
by
another
technician
(out
of
plea)
where
she
did
a
blood
pressure
check,
blood
work
+
urinalysis.
I
was
slightly
relieved
as
this
would
possibly
expedite
the
results
to
the
ER
physician.
1.5
hours
after
waiting
in
the
ER,
I
was
called
along
with
other
patients
to
wait
at
RAZ
-
an
open
atrium
where
just
one
ER
physician
was
on
site
assessing
multiple
patients.
Every
seat
in
the
waiting
area
was
filled.
A
nurse
called
patients
to
assess
them
based
on
their
symptoms.
From
there,
it
was
just
another
waiting
game.
Few
patients
voluntarily
left
due
to
the
lengthy
amount
of
hours
spent
on
waiting!
About
6.5
long
hours
later,
I
was
finally
called
in
to
wait
in
the
examination
room
.
Had
a
third
blood
pressure
check
done
by
a
nurse.
Was
greeted
by
Dr.
Baimel
minutes
later,
who
was
stunned
as
she
mentioned
that
other
patients
who
were
registered
after
me
were
seen
before
me.
Unsure
of
the
cause
for
this
(poor
organization?),
as
I
was
almost
planted
in
my
seat
to
hear
my
name
for
nearly
6
hours
(talk
about
patience
for
patients).
Irrespective
of
the
confusion,
she
performed
an
informal
"bedside"
ultrasound.
The
results
were
inconclusive,
and
she
suggested
I
get
a
formal
ultrasound
(but
would
need
to
wait
additional
hours
for
testing
+
results).
By
then,
it
had
been
a
total
of
7.5
brutal
hours
into
a
Sunday
afternoon
and
I
did
not
want
to
stay
any
longer,
and
was
thus
prescribed
pain
medication.
Although
my
pain
subsided,
I
needed
closure
+
peace
of
mind
of
what
happened
(especially
after
all
the
waiting).
I
had
Dr.
Baimel
set
the
ultrasound
appointment
for
me
the
following
morning.
The
ultrasound
testing
was
done
at
the
Diagnostics
Imaging
Centre.
The
receptionist
there
was
nice
and
helpful.
The
ultrasound
technician
was
very
informative
and
patient
with
me.
Also
very
transparent;
she
mentioned
I
was
supposed
to
have
my
kidneys
filled
with
water
before
testing
and
that
the
hospital
instructions
to
not
eat/drink
anything
12
hours
prior
to
the
testing
was
incorrect.
I
had
to
have
the
ultrasound
redone
after
30
minutes
of
drinking
water.
Fast
forward
-
was
sent
to
ER
for
new
registration
and
assessment.
Was
sent
back
to
RAZ
to
see
an
ER
physician.
The
wait
was
incomparable
to
the
day
prior;
I
entered
an
examination
room
within
~15
minutes.
The
highlight
of
my
visit
at
CVH
was
being
assessed
by
Dr.
Gregory
Rampersad.
I
generally
do
not
praise...
but
I
feel
he
took
the
time
to
review
and
understand
my
first
trip
to
the
ER.
This
made
the
assessment
efficient,
as
I
did
not
have
to
reiterate
why
I
was
there
for
the
"nth"
time
(aha).
He
also
acknowledged
the
amount
of
hours
I
had
spent
just
on
waiting
and
was
apologetic
about
it.
On
another
note,
there
is
a
common
conception
that
doctors
rush
their
patients
out
to
serve
others
in
queue
(which
does
happen,
and
maybe
too
often!).
However,
I
did
not
feel
rushed
to
leave
the
room
by
him
at
any
point
until
I
was
confident
enough
to
do
so
on
my
own.
Although
my
symptoms
were
mild
and
was
feeling
much
better
than
before,
he
remained
in
the
room
with
me
and
answered
all
my
questions
about
the
test
results/diagnosis,
causes,
treatment
and
post-care.
I
appreciate
the
attentiveness,
informative
responses
and
really
appreciate
his
level
of
patience.
On
a
first
impression,
Dr.
Rampersad
seems
to
be
an
all-around
+
effective
medical
provider.