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Credit Valley Hospital

Hospital General hospital

😠 I think emergency nurses stations need to be monitored coaching and train about patients service . As they are so rude and Harsh with everyone . Specifically Nurse Sherry . She need help . Me and my son Stayed here and left without seeing a doctor and while leaving she is saying oh it's fine to othe... People often mention hospital, nurses, nurse, care, doctor, hours, time, staff, patients, experience,


Address

2200 Eglinton Ave W, Mississauga, ON L5M 2N1, Canada

Website

trilliumhealthpartners.ca

Contact

+1 905-813-2200

Rating on Google Maps

3.00 (1.3K reviews)

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Featured Reviews


Frequently mentioned in reviews: hospital (92) nurses (69) nurse (64) care (58) doctor (57) hours (55) time (49) staff (48) patients (41) experience (40)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Nurul K. 1 year ago on Google
    I think emergency nurses stations need to be monitored coaching and train about patients service . As they are so rude and Harsh with everyone . Specifically Nurse Sherry . She need help . Me and my son Stayed here and left without seeing a doctor and while leaving she is saying oh it's fine to other nurse . Really . She even told people have to wait the time she told as expectation where people before and after leave entrance waiting area in emergency today we were alone for a while . Don't in w why she kept our papers in her possession . I had never ever had such a terrible experience in any hospital in Canada . We left today along with my son crying . 😪 .... Same Next day experience - Entrance was good but at the end and processing took 7 hours to see the result doctor Nguyen put hold my 7 years kid for 45 min . Since morning the journey begin here Without lunch without dinner . Now it 10.17 pm still no one knows where is doctor . !!!!
    24 people found this review helpful 👍

  • 5/5 Roger D. 5 months ago on Google • 614 reviews
    Amazing place and super caring staff in Baby Mama ward , Paeditric ward . My baby was born here and also Took my infant when he was sick . No complains and all praises .
    9 people found this review helpful 👍

  • 1/5 J C. 2 years ago on Google
    My grandfather passed away. It was the first passing in my family. I requested if they could take him to the morgue so we could leave knowing he was being properly taken care of. I was requesting from the nurse who brought me to him. This other woman, I don't know if she was a nurse she wasn't in scrubs, just sitting at the nurses computer pipes back that I could not take his body and that we need to leave anyway. She was extremely rude. When I was leaving she called me back and asked "ARE YOU LEAVING" and I nodded. She laughed along with some other nurse, so professional. This hospital is the reason I despise going into hospitals. Wretched, lack of empathy and rude. Take caution for your loved ones here. Honestly you've got to monitor them so you know to request they're only getting the best staff members.
    19 people found this review helpful 👍

  • 1/5 Shoaib H. 1 year ago on Google
    One of the nurses showed absolutely zero empathy and dignity. I had to negotiate as if my life depended on it for my family member. Cut throat Emergency Department. Save yourself and go somewhere else for emergencies. This hospital used to be good like almost 20 years ago, I can't say the same now for the emergency room.
    17 people found this review helpful 👍

  • 5/5 Bassam A. 1 year ago on Google • 313 reviews
    They have a very good team specially in MRI department, all the time the area clean and organize, all the appointments booked in advance and all the time called you on time, they are taken care about each patient and they are very nice crew “ specially the night shift team “ In general the hospital very clean and after they done the renovation, now more organized. The have very unique gift shop and they have many souvenirs and many items for new born baby was hand made , i support this gift shop because all the money goes to help and support the hospital. All the workers in the gift shops they are volunteers adding for that, they are very very nice people ever in the world 😍😍
    9 people found this review helpful 👍

  • 2/5 Shahid M. 1 year ago on Google
    Sitting here for a minor surgery in ER for more than 5 hours is just wrong. No one comes and take a look and when I called someone, the nurse told me that I should be patient and wait times are 6 - 7 hours. God knows when our health system will get better. Government charges more taxes every year , yet the health system in Canada has worsened. Lots of respect for our doctors and nurses but have "some" respect for the patients too.
    15 people found this review helpful 👍

  • 1/5 Ashanthi D. 1 year ago on Google
    DO NOT GO HERE! I went here after a car accident. I was hit very badly and my airbags deployed and I was in pain. The doctor took 2.5 hours to see me. Did not test and said to take Tylenol. A day later I went to another hospital and I have a concussion and other issues after the accident. If you have the choice go to another a hospital. Stay safe!
    13 people found this review helpful 👍

  • 5/5 Cecilia M. 1 year ago on Google
    A good hospital in Mississauga. Lots of areas that have been renovated. Much newer than other Trillium hospitals, like Queensway and Mississauga hospital locations. The emergency room is like any other though, so be prepared to wait. They have recently changed visitor policies. So check their website and instagram account for latest rules before visiting. They have a great Labour & Delivery Unit. My nephews and niece were all born there. They also have a regional cancer centres here. The service there is very good: from nurses, oncologists, pharmacists, surgeons and radiologists. Many people travel far to come here. Parking is expensive though. Recommend getting a ride, if possible.
    11 people found this review helpful 👍

  • 5/5 Gauri S. 1 year ago on Google
    I recently delivered at Credit Valley hospital and was very impressed and happy with my experience. The doctors and nurses are extremely patient and skilled. They take care of all due diligence and made me very comfortable through challenges of breast feeding. My nurse in birthing suite was Chitra Patil- she’s is excellent!! Very polite, makes you very comfortable and is always keen to help and answer your questions.
    9 people found this review helpful 👍

  • 1/5 Just S. 2 years ago on Google
    I recently started working with trillium 5 months ago. I had a shift at this hospital. The nurses had no clue about what my position was. I had to explain to them what my position was & my scope of practice as a care assistant. Other hospitals call them Health Care Aide , Patient Care Technician, or Personal Care Attendant. I felt stressed out but luckily, the externs were nice to me and showed me around the unit. Overall, I did not feel welcomed as a fellow employee by the nurses.
    8 people found this review helpful 👍

  • 5/5 N F. 2 years ago on Google
    I just had a surgery for my eyes at the hospital. I was exactly sure what to expect because I haven't been for surgery in about 23 or so years. The staff was amazingly helpful, courteous, compassionate and kind. The doctor and his help also made me feel amazingly relax going into something I was surprisingly not scared of. I also saw other staff comfort as woman who having trouble of her own, which to me made me smile. Our Nurses and staff definitely deserve more funding.
    7 people found this review helpful 👍

  • 5/5 Evita J. 2 years ago on Google
    My experience at Credit Valley Hospital was above my expectations of any hospital. I was referred to the fracture clinic after a car accident & from the volunteers at the front desk to the nursing staff, and doctors everyone treated myself and my family with respect and made us feel recognized. They are very efficient and I was in and out for my appointment. I would like to thank all the staff of Trillium Hospitals for their continued hard work and exemplary patient care.
    7 people found this review helpful 👍

  • 1/5 Muhammad A. 2 years ago on Google
    I would never go there again if given choice. Worst nurses i have ever seen specially SID I don’t want to use her full name. Yea Private room Is charged for $300 but facilitates for $30 only. Nurses will argue with you and fight with you instead of help you. They wouldn’t come for regular check ups unless you buzz them for pain. Private room was not even painted to cover the stains and dirt on wall. Very very disappointed even with procedures as well. Opened my wife’s staples too early and next day her whole incision got opened and she suffered almost 1 month now.
    6 people found this review helpful 👍

  • 1/5 R A. 1 year ago on Google
    There is a reason they call this hospital Death Valley. I have been to this hospital a couple of times and both times the pace at which you are provided care is that of a snail. The first time I went to emergency and came via ambulance. I Overheard the ER doctor telling my nurse to take out all my IV out so I can “feel it” trying to coerce me into a blood transfusion that I had communicated I did not want. The doctor gave me false information and said that if they bring blood downstairs for me and I don’t use it I will be wasting blood which I confirmed with another doctor and nurse is untrue as they can just put it back. I didn’t eat for 26 hours and was told every single time that there is only a couple of ppl in front of me, meanwhile I was told it would be another 8 hours to have a procedure done. I burst into tears and asked to go home. The nurse called the surgeon and they agreed to take me in twenty minutes. How convenient. I was discharged two hours after my procedure without further incident. The second time I went to credit valley hospital my experience with the nurses were terrible. Not only did they not answer any of the patient questions they would actively try to ignore you while you are standing at the nurses station as they are chatting about personal matters and mocking patients. So rude and unprofessional. I was asking for water multiple times and with multiple nurse. When my request fells on deaf ears I decided to ask for a vending machine where I could buy water and they insisted bc I needed an ultrasound I couldn’t have water. When the ultrasound technician came to fetch me after 4 hours of waiting he said he couldn’t take me because I didn’t have a full bladder and needed to drink water. I went back to the same nurse and asked for water and explained what happened. She responded by saying she’s not my nurse and she will get my nurse for me. 30 minutes later no nurse. I went up to her station and she was sitting there chatting and I was told that she never gave my nurse the message. When the nurse finally arrived she stated that I have to have an IV because I was having an ultrasound shortly. I explained to her that I have already gotten water and juice and that the ultrasound technician said that would be sufficient. She stated that I am having trouble swallowing so that an IV would be better and I told her that I do not have any issues swallowing. This is after 8 hours of being in the hospital and over 16 hours with no food at 8 months pregnant. Both times what took the longest was seeing a doctor and not being able to get an ultrasound and blood work results in a reasonable amount of time. The other issue is the nurses. I went to several departments and It is unacceptable to be ignoring patients who have questions and making fun of patients. Going to a neighbouring hospital would probably save you time and allow you to have some dignity in your most vulnerable moments.
    6 people found this review helpful 👍

  • 4/5 Maryam A. 10 months ago on Google
    I have usually really bad experiences in the medical field because people just don’t treat us like humans with feelings. I was very impressed with my experience at Credit Valley. I was treated very nicely by the person at ER and almost was able to get into X-ray and bed right away. I was expecting to wait up to 10 hours for a doctor to see me because I was a very minor injury but just waited 4. The trick is to show up at like 6am. Especially with the nurse shortage and the craziness happening, I applaud their efforts. I just wish parking wasn’t so expensive, like why? Life is already hard as it is.
    6 people found this review helpful 👍

  • 1/5 Berna D. 9 months ago on Google
    My mom had appendicitis and the nurse attending to her was rude prior to her surgery..raising her voice and giving her a tone while she was in pain..all because she asked a simple question of when was the estimate time she was going to get her surgery. I understand y’all can be overworked and tired but I am sure you wouldn’t want your mother to experience that kind of care if she was in pain. Please do better
    6 people found this review helpful 👍

  • 2/5 Hassan M. 1 month ago on Google • 112 reviews New
    My experience(s) at Credit Valley Emergency. Noted: This is also a problem with Canadian healthcare in general, not only Credit Valley. I'm grateful we still have some medical facility, at all. My biggest pet peeve. Every time I show up... The nurses are incredible snappy. Short tempered, and lack compassion. I get it. It's a long shift... maybe it's 2AM. But they are dealing vulnerable people who are struggling. This attitude could breed anxiety and frustration. RE: Management. Your (intake) nurses need to get a major ego check, and remember how far a smile, a gentle tone, a compassionate demeanor really goes (and get off your phone, texting in the middle of a shift around patients???). I have heard things like "Soo... you came here just because of shortness of breathe??" "HEY, PUT on A MASK... STAND THERE!" Excuse me? Is this appropriate, anywhere in the world?! Seen things like, Snatching health cards, avoiding eye contact, snappy tones. Just HOSTILE! Worse of all they are hiding behind "NO abuse it tolerated" signage. Hypocritical, they get a away with being snappy and rude and cannot receive real-time feedback? Seriously. This is borderline entitled. It's their JOB to incorporate customer service. Starbucks employees do a better job of 'caring'. Lastly, the wait times are just ridiculous. To see a generalist, the wait time makes less sense. My advice, if it's life or death, GO! If you have loved ones that can help you wait the night together, call your GP and see doctor, who isn't going to just send you home with a Tylenol. To the nurses who have a compassionate demeanor and go above and beyond to create lasting comfort for patients, I want to thank you. This is real health care.
    3 people found this review helpful 👍

  • 1/5 Liza S. 2 years ago on Google
    Absolutely worst hospital experience I could ever have ! Sitting outside crying still wondering I’d I had a stroke 3 hours later ! The staff was more than rude , no empathy for any of the patients there , including small children vomiting for hours! Nurses were extremely rude if the moms even inquired on timing etc . In the middle of a pandemic no social distancing enforced at all! Well except for the staff that’s protected. They did not separate people with COVID symptoms from those with injuries etc in the emerg like they did at the beginning of Covid. If you are seeking good care in less than 9-10 hours go somewhere else . Extremely disappointed in our healthcare system and humanity to say the least .
    5 people found this review helpful 👍

  • 5/5 M J. 2 years ago on Google
    Absolutely thrilled with the care and communication by my mother in laws oncology and palliative care teams. We have been on this journey for over 18 months starting at another hospital then moving to Credit Valley. In the last three or so weeks I have had more communication and help with her needs than in the 18 months at another facility. There have been a couple problems along the way but both the medical and patient relations teams have acted swiftly to resolve them.
    5 people found this review helpful 👍

  • 5/5 Qu S. 2 years ago on Google
    its a nice building with on going updates place has a lot of potential. staff is polite and the volunteers are helpful as well whenever you approach them. the clearance team before entering the premises due to covid is also very patient.
    5 people found this review helpful 👍

  • 1/5 Kanchan M. 8 months ago on Google
    Extremely rude staff including nurses in Care Center ..... you need to wait for 30 mins just to drop your chart and Care Center. Nurses at emergency are anything but empathetic. As adults we understand everything cannot be handled super fast but the behavior calms a patient down. The authorities need to understand that people don't visit ERjust like that to spend time...they visit when they are in pain.I have lost all good vibes I had about this institution
    5 people found this review helpful 👍

  • 4/5 David S. 2 years ago on Google
    I was there actually twice in the last month. As far as hospitals go, and I do work at 1 in Toronto, it is very well organized as far as the triage and registration process goes. Staff are friendly and engaging. This hospital has very high volume throughout the day as it is only one of two hospitals in Mississauga. Overall my experience, both times at Credit Valley was rather expeditious and I left feeling better mentally then when I arrived. All hospitals are overwhelmed right now due to several reasons one obviously being covid-19! Nurses and doctors now are experiencing burnout! So over all my experience there was quite good. You have to be prepared for wait times as there are so many people that are ill in the hospital not just emerge. My advice is to go early!! The two times I went there I was there at 7:30 and 7am respectively. Both times I was through triage and registration quite quickly and then into a room. So like the old saying goes early bird gets the worm!
    4 people found this review helpful 👍

  • 5/5 Alka V. 2 years ago on Google
    This was an awesome experience unlike what I had expected Was a little skeptical before I went here for a few tests as recommended by my family doctor I think I made a wise decision by not taking my car and having to search for parking I had my spouse drop me and called an Uber for my way back This was actually an awesome experience right from the start Went in through the main entrance where the Covid protocol was really in place with being polite and helpful After my covid protocol they had someone help me I mean accompany me to where I had to go since this was my first time to this hospital All my tests were done properly and professionally following all the COVID protocols The cleanliness was excellent The employees very warm and friendly actually ready to help Every single employee had the time to answer my queries Every one of them were warm and helpful Though far from my home no regrets as this was a super awesome experience
    4 people found this review helpful 👍

  • 1/5 TheAriezgirl 1 year ago on Google
    My mother had an outpatient procedure at 3pm this afternoon and we brought her to the ER at 8:30pm in agony. Bent over, barely able to breathe. She normally has a really high pain tolerance, so we knew something was wrong. Took an hour to get registered and told it was another 2-3 hr wait. While waiting, a kid (around 9yrs old) swallowed a coin, came in at 10pm and an hour later was taken in to see a doctor while my mother is sitting here crying in pain. This kid would pass the coin on her own in 24 hrs, how is that more of a medical emergency then someone who can barely breathe due to pain caused by a procedure done in your hospital? It took us screaming at the nurse to finally realize their triage system is garbage! They took my mother in and told us we weren’t allowed to go with her and that it would be another 2 hours, but they’d call us. If this isn’t malpractice, I don’t know what is! And it’s 1:10am and still sitting in the parking lot with no answers and my mother is suffering all alone, and probably completely forgotten since she can’t speak from pain and has no one there to advocate for her. And we’ve just been told that she won’t be seen by a doctor for another 5 hrs.
    4 people found this review helpful 👍

  • 4/5 Vaibhav K. 1 year ago on Google
    Got hospitalised due to Covid symptom, shortness of breath. Waited for an hour at emergency before being put on oxygen support. Got a private room with big windows. As it was fourth week since the onset of symptoms, covid test came negative and doctors were not able to confirm if it was viral or bacterial infection. On 3rd day I showed signs of recovery and got discharged a day later. Overall, I was monitored and treated very well. Most of the nurses were courteous and humble. The vegetarian meal wasnt good, but cant complain its a hospital and not restaurant. Speaking of food, timhortons is open 24*7 inside the hospital and easily accessiible. Giving one star less because I saw other elderly patients not being treated well and some other patients cramped up on stretchers in the hall way. Some of the rooms had foul smell when i walked through the corridor. The govt should catch up with the lack of infrastucture compared to growing population in GTA.
    4 people found this review helpful 👍

  • 1/5 Flashicat D. 2 years ago on Google
    "I have been an employee at Trillium Health Partners for 11 years and was recently threatened with termination regardless of Doug Ford's comment that vaccination is not mandatory. As a Hospitality Associate I willingly worked every day of this "pandemic" to serve the public and support my fellow coworkers. As of December 21st I will no longer have a job to support myself and my family. I am disgusted in the management and HR department for not standing for what is RIGHT. These people have lost all my respect."
    3 people found this review helpful 👍

  • 5/5 Trevor R. 2 years ago on Google
    The nurses and doctors are courteous and kind. The outpatient process was very supportive and efficient. We were equipped with all the resources to help us and after leaving.
    3 people found this review helpful 👍

  • 1/5 Paul K. 2 years ago on Google
    Worst experience ever, people there(with couple exceptions) are heartless machines, no compassion what so ever. They treated our son like bag of potatoes and kept saying that hi is little and he will forget. It is heart breaking watching them performing procedures without care and patience. Every time you question them they get angry and label you difficult. If you need help please go somewhere else and i hope you get better care.
    3 people found this review helpful 👍

  • 4/5 Praveen M. 1 year ago on Google
    Visited the emergency section. The nurses were polite and as per the level of emergency I was tied the pink band. It took me 7 hours to see the doc and the surgery took place the same day.
    3 people found this review helpful 👍

  • 5/5 Ares C. 9 months ago on Google
    It is a hospital with a modern interior design that creates a great vibe. My experience there was seamless, as every process was efficiently handled. The hospital's attention to detail in maintaining cleanliness and organization is commendable. I highly recommend it for their exceptional care and commitment to providing a modern healthcare experience.
    3 people found this review helpful 👍

  • 4/5 F G. 3 months ago on Google • 45 reviews New
    One of the worst things of this hospital is the wait times. Especially if you end up in the ER, be mentally prepared to spend 9-11 hours until you get the release papers from the doctor. The good thing about this place is that there's a decent number of choices for food. There's also lots of food choices along with a decent number of shopping places at the northwest corner of Eglinton and Erin Mills Parkway (Erin Mills TownCentre). Such as The Bay, H&M, Lens Crafters, Old Navy, Natural Solutions, etc... There's also a Canada Post in the same vicinity.
    2 people found this review helpful 👍

  • 5/5 Ahmad S. 2 months ago on Google • 5 reviews New
    It was a wonderful experience. My father suffered a pelvic fracture. A quick operation was performed on him and he was transferred to the elderly ward. The doctors, staff, and physical therapists were friendly. As for the nursing staff, they were more than wonderful, and the smile never left their faces. They treated the sick like their own parents, especially the wonderful Karalyn. Thank you from my heart, thank you, thank you.
    2 people found this review helpful 👍

  • 1/5 Ista G. 2 years ago on Google
    My sis had to take her 2 kids, both with fever to go see a doctor. But the (very rude and lack of compassion) lady said they couldn't see the doctor because "they didn't have chest pain". We're not sure what to make of this but if a child can't even see a doctor at a hospital...then we have seriously gone wrong somewhere. We tried to plead once more and said we have been using medicine, to no avail, to which she responded that we "probably didn't give a high enough dose." Sincerely hope she doesn't have kids... Shame on this hospital and the lady (not the nurses or docs as we weren't even allowed to see them). Very shameful. Could've handled it much better. Judging by the reviews here however, it's evident they don't care.
    2 people found this review helpful 👍

  • 5/5 Jennifer 2 years ago on Google
    I want to thank Dr Taylor in Emergency, and Dr Burns and his team for finally getting to the bottom of my year long pain, that went undiagnosed at other hospitals in the GTA. They were very efficient with my diagnosis, and took great care with my surgery. The entire staff at Credit Valley were kind and welcoming, from the front entrance staff to the nurses in post op. Nurses Andrea and Cindy on A1 Surgery were particularly amazing, and helped ease my anxiety during my stay. Thank you all! You have outdone yourselves, especially in the midst of a pandemic.
    2 people found this review helpful 👍

  • 1/5 Manoliraj S. 9 months ago on Google
    I would leave zero stars if there was an option. Floor team leader he was very rude ignores patients, purposely makes patients wait while he uses his phone. Been in the waiting room for 4 hours, didnt even get inside the room. When i said i wanted to leave they simply said ok and gave me a form to sign which said im leaving against nurses advice. Which was a lie, they didnt even tell me anything, they just didnt want to be liable. Worse hospital ever. Dont ever go there if youre really in pain.
    2 people found this review helpful 👍

  • 5/5 Bugoy The W. 8 months ago on Google
    When I went to this hospital for my little sister's birth, I found out how calm this place is. I don't know about the emergency room but the labor rooms are nice and calm. My mom was treated very kindly and given many snacks. While I was at the hospital, a nurse looking after my mom made sure I literally felt like I was at home. I would recommend this place to have your child in. But I can't say much about other parts of this hospital.
    2 people found this review helpful 👍

  • 5/5 PoLee M. 6 months ago on Google
    I have always received excellent service and treatment at Credit Valley Hospital. Today I went for my yearly MRI follow-up. I arrived 10 minutes before my appointment time at 8:45 am and after registration a volunteer lead me to the MRI department where I changed and waited 5 minutes to be processed by the nurse. She was very nice as we chit chatted. Loved her attitude and pleasant personality! Makes a whole world of difference when you're in a stressful situation awaiting a procedure 👍 I waiting 10 minutes for another nurse to escorted me to the MRI room where she explained the procedure and prep me. After 30 minutes it was done. Another nurse saw that I was a bit woozy so she helped me up and patiently lead me back to the waiting area and asked if I needed a wheelchair and assistance as she would call a valet to come help me. After dressing I waited and she came by and told me she was heading in the area where I'd be picked up so she assisted me to the location. The staff went above and beyond excellent patient care. Great Hospital!
    2 people found this review helpful 👍

  • 1/5 jen t. 3 months ago on Google New
    if you wanna see eugenics in action, come to credit valley! with covid still being the third leading cause of death (just following the reigning champs of cancer and heart disease) you’d think they’d pay *any* mind to at least the most vulnerable…but no. public areas? can’t enforce it there, fine. but don’t come in expecting anyone to wear a mask in mandatory spaces and areas where you aren’t even allowed to lift your mask for a sip of water. medical professionals seems to have forgotten that they entered into a field to help and care for people, regardless of the resources they’re lacking due to funding. it costs nothing to *care*. i had to hide in a dingy bathroom because it was the only safe place. [edited for grammar and clarity]
    2 people found this review helpful 👍

  • 5/5 J C. 2 years ago on Google
    I arrived for covid-19 testing at the drive-thru assessment centre today (Sept. 28/21) and was pleasantly surprised at how quickly I was taken. There was only one car ahead of me and I was in and out within 10 minutes. My appointment was at 1:50 pm and although the hospital was crazy busy with sooooo many cars everywhere, the actual assessment centre was fairly quiet. The nurse was lovely and she is a real asset to Credit Valley Hospital.
    1 person found this review helpful 👍

  • 5/5 md anower h. 2 years ago on Google
    Amazing hospital loved this place . they were so quick . and proper covid protocols followed out here.
    1 person found this review helpful 👍

  • 1/5 DaveBehave 2 years ago on Google
    Went because of a severe concussion and was told I have covid symptoms. Wasted 4 hours for 3 Tylenol’s and an Advil. Stop assuming everything is covid related and stop wasting peoples time. The Doctor I had seemed inexperienced. 100% worse then trillium
    1 person found this review helpful 👍

  • 3/5 sharon q. 2 years ago on Google
    I went to do my biopsy,the doctor and nurses were the best one they were kind humble I selute them and thank them what they did . My only complaint is about the male receptionist I went there on time first he didn’t let me sit where all the women were waiting for the biopsy or mammogram he said wait outside the room and then said we are running late so you have to wait and people those came after me were going before me he put me at the last i waited one hour and 15 minutes and the biopsy took another hour by the time I was done and reached my car another half hour and don’t forget that i have to pay the parking, just because he didn’t like my appearance he judged me of my hijab and didn’t act as a professional receptionist
    1 person found this review helpful 👍

  • 5/5 Theepan K. 1 year ago on Google
    Very first time, I went to the emergency room there. Pretty organized. Waiting time is not bad. They directed me to RAZ after a nurse assessed my issue without delay. Staff at RAZ are great too. Specially doctor Gregory is very polite and did the necessary diagnostic on prompt time and I got the referral to see a specialist. Guess what, I even booked a appointment with the specialist very next day. It’s amazing. This hospital little outdated but my experience was GREAT.
    1 person found this review helpful 👍

  • 2/5 Lexma_2K 5 months ago on Google
    We have been waiting for 5 hours and no one came. Even tho I called for the nurse 3 times, no one showed up. My partner had to go and remind them that we need doctor/service. After that they sent us to another part of the hospital, there they took a better care of us. We’re specially thankful to black lady gynaecologist (sorry can’t remember her name) because she sped up the progress and she was very nice. Overall experience was bad if not because of the lady gynaecologist, I would give it 1/5. Total time spent at the hospital was between 10-12 hours
    1 person found this review helpful 👍

  • 1/5 Ashley 3 months ago on Google New
    Watch out for Virginia the receptionist for mental health. She’ll pray on young people giving up their kids for adoption. She has no shame. She will look into previous files and make sure CAS removes the child if she can. She’s been there for at least the last 13 years. I wonder how many young mothers she’s done this too.
    1 person found this review helpful 👍

  • 1/5 Simranpreet K. 3 months ago on Google New
    I would give zero star if that was an option. I am pregnant with second child and visiting at Eglinton location for Gynaecologist. No one is allowed inside the clinic expect the patient. So i book my appointment according to my daughter’s school hours because i have nobody to look after her. Today they called me urgently and my daughter was home, so i had to take her with me at the clinic. The receptionist and a nurse were so rude to me. They said, “Can’t you read what is written outside. Only patients are allowed inside.” They told me to leave my 4 years daughter alone in the hallway and i have to wait inside to see a nurse. I refused to leave her alone because who is responsible if somebody kidnaps her. They also kicked me outside the clinic and said to wait for the nurse in the hallway. I am very very disappointed from the staff. I would recommend brampton hospital because it can be crouded but may be you are allowed to take your child inside if they are alone to leave outside. A big “NO” to this location. Very rude and disrespectful staff. They treat you like an uneducated person.
    1 person found this review helpful 👍

  • 2/5 Chander G. 3 weeks ago on Google • 12 reviews New
    My dads appointment was scheduled at 9 Am at Aims Clinic We waited till 10:30 My question is if the doctors are busy why they don’t make appointments based on there availability Instead of making patient waiting

  • 5/5 Genevieve B. 3 weeks ago on Google • 7 reviews New
    Wait time to be seen was extremely long, considering I had a referral from urgent care. However, when I was admitted, I was glad that I didn’t leave to go to another hospital. Grace, and all other nurses I have had, have gone above and beyond to ensure I was ok. Dr. Robinson is exceptional. He took time to hear all my concerns, and has been extremely thorough. It is evident that the people in this building genuinely care about their patients.

  • 5/5 jimsaab 3 weeks ago on Google • 6 reviews New
    I was at CVH today for an appointment with my Neurologist and had a health concern while I was waiting prior to registration. I was going to the washroom when my legs froze and I couldn’t move. From nowhere this nurse (angel) Michelle came and helped me in such a caring and supportive manner. It’s rare to find such dedicated nurses nowadays. Please ensure she gets this BIG THANK YOU!! from me….. God bless !! Location: near Appointment desk line up washroom Time: 11:10 am Date : 05 March 2024

  • 2/5 J D. 1 month ago on Google • 6 reviews New
    Arrived at emerg with paramedics at 11 pm. Nurses & doctor inside were ok which is why I'm giving them 2 vs only 1 star. At 2 am we were placed in a cold windowless room with 1 bed & a chair to wait for the mental health worker who will only arrive in the morning. I understood that my 17 yr old son was better to be away from other patients due to a mental health condition, but that room was depressing and felt like a prison, to say the least. The worst was the nurse named Juliet who had no compassion whatsoever. I get that you are tired but the family of people who are at the hospital emergency room are not there for fun. And if you see them the night before then at 5 am, chances are they also have not slept. If you cannot have empathy, you should not be a nurse Juliet.

  • 3/5 Jaspreet M. 3 weeks ago on Google • 4 reviews New
    Some of staff members are good but one who are working in emergency are not listening and ignoring like they have not seen us.

  • 4/5 Karen L. 3 years ago on Google
    Above average hospital. The ER was very good here and some decent specialists. Wish parking were cheaper.

  • 1/5 Alexis S. 3 years ago on Google
    I went with my sister to Credit Valley Hospital. The nurses would not let me in with my sister into the emergency room. My sister cant see to well and just had breast cancer surgery a month ago. She is diabetic and needs extra care by me. The nurses were very rude as well as one off the porters, who took another lady in before my sistet when it was her turn. We are in phase 3 now , so get with the program Hospital. We waited too long and had to leave the emerg un attended too. Very bad experience at the Hospital once again. Very unorganized.

  • 5/5 K 4 years ago on Google
    Okay so this review is strictly for labour and delivery, I can’t speak for any other unit.. but L&D was fantastic! I had a pretty traumatic labour and delivery but the doctors and nurses there never failed to keep me calm and make me feel safe.. I’m normally an extremely anxious person so this says a lot about the staff if I didn’t once have a panic attack in their care. Baby kept going into distress because he was wrapped in his cord, as soon as Dr. Myckan was the new doctor on call things moved a lot faster.. all the doctors are awesome but she was my favourite because of how sweet she was when everything was happening.. we had to do an emergency c section and she told me exactly what she was doing as she was doing it and kept reassuring me that everything was going to be okay, she made sure to calm me down when my baby’s heart rate went back up and she made sure nurses were keeping my husband updated until they were able to bring him into the operating room! I have to respect a doctor who is literally cutting me open yet still peaking over the curtain every few seconds to make sure I’m doing okay! AND she even came to check on me the next morning too! Great doctor! I’m mainly leaving this review because I don’t understand why there are so many horrible reviews about these doctors when my experience with them was just fine! Stop scaring other women who are going to have their babies at credit valley because I was terrified for this reason and they ended up being amazing :)

  • 4/5 Lynn B. 3 years ago on Google
    Over the past month I have made 2 visits to the ER while experiencing excruciating pain. On both occasions I received compassionate care from the nursing staff as well as the doctors. Both times the doctors listened to me as to what treatment was best for me. My condition is chronic and at each visit the doctors told me not to hesitate to return when required.

  • 5/5 Daniel K. 3 years ago on Google
    Amazing hospital! Wait times are not instant but will ensure that you are taken care of in an emergency.

  • 1/5 Qanoot A. 3 years ago on Google
    My father had a very big emergency surgery, he was taken to hospital via ambulance without my family being by his side or my mother. He spent two days having to go through severe pain until it was decided he will have a surgery. The last time we spoke to my father was before his surgery almost 48 hours ago, we had no contact with him except a call from the surgeon whom I spoke to after the surgery was completed. Turned out my fathers phone battery was dead and his charger stopped working. I then decided to buy a charger and take it to credit valley to have it given to my father, as i entered screen officers asked me why i am here, i kindly explained the situation through tears and they stopped me and said that they cannot take any such items and told me there is nothing they can’t do because that is the policy, i made sure the charger was sealed closed and sanitized. Through tears, I started aruging and losing my temper and out of no where a doctor of the hospital who i call an angel sent came and asked what happened, i explained to the doctor The situation and she was very nice to go a step further and speak to the head nurse of where my father is and that head nurse was nice also, and told the doctor she can bring the charger in however the screen officer said to the doctor do not take the charger as it is not allowed the doctor asked the screen officer to speak to his team leader whom she spoke to and that team leader said not to take that charger, the doctor then asked the team leader of the head doctor name and she mentioned to the supervisor that she will speak to that doctor...and eventually that doctor took the charger for me to my father. my point of not recommending is not because of the doctors or nurses but because of the team of screen officers who are so ignorant and have no heart for anyone during this most difficult time. i would like to escalate this matter further, not only for myself but for others who may experience this because this is not like these people are staying in hospitals 24/7 they are going home, they are driving.... can they not bring the virus with them... THIS NEEDS TO STOP NOW!

  • 1/5 Shally M. 4 years ago on Google
    An Update on my previous post: What Credit Valley thought was a bad flu, actually turned out to be an advanced tumor which required immediate treatment. PLEASE. Try multiple hospitals if you see that something is off. Despite my multiple attempts at trying to convince them that the behaviour and symptoms WERE NOT definitive of a flu, they chuckled and said that it could be. The doctors would not listen when I mentioned the collapsing, confusion, and immobility. All they could say was that "it's a bad flu". Even the paramedics were completely ignorant and rude - they did not even use a stretcher down the stairs of my home! On our own initiative we went to Georgetown Hospital to get another opinion. Thankfully Gerogetown Hospital thought it appropriate to perform a CT Scan and called for immediate treatment. ----- The delay is outrageous and they're very unorganized. I had an ambulance called and they had taken us to Credit Valley Hospital around 8:00PM. I didn't get out of the hospital until 5:00AM - that was 9 hours of waiting, simple tests, seeing one doctor, and more waiting. I had to get up and leave. The nurses kept forgetting what needed to be administered so we were waiting for hours for absolutely no reason. Had they been organized, we would have left hours earlier. A nurse came into our room TWICE (after waiting hours before even being assigned to a room) asking for us to leave to the room so it may be used for other patients. Our doctor hadn't even come in to see us yet! Even when he did, he spent 2 minutes in there and didn't bother listening to all of the symptoms. They did not have any beds available so its 9 hours of waiting on a wheelchair. Absolute chaos.

  • 5/5 Puffy G. 3 years ago on Google
    Nurses are very kind and cooperative.. thank them all for the care of mothers n kids ..

  • 5/5 Samantha C. 4 years ago on Google
    My mom recently finished her radiation at this hospital. The staff did an excellent job of providing information. They also provided such genuine care and I am so pleased my mom was treated there. A special thank you to Andrew in Radiation, who went above and beyond to make sure my mom was cared for and comfortable. He is a rare find, glad he was there for her.

  • 1/5 Michelle U. 3 years ago on Google
    I was just diagnosed with Type 1 diabetes (2 years ago) and so had to go to the hospital and diabetes clinic. I hated this place. There was never any parking, the parking lot is a complete disaster, it was so difficult to book appointments and I had to reschedule one appointment and was not able to for 6 months so the clinic removed me as a patient! I had to get a second referral (from an ER doctor, during this pandemic!) for an endocrinologist and my medications! Thankfully, the ER doctor gave me insulin prescriptions! I will not go back!

  • 4/5 Honest R. 3 years ago on Google
    They treat the staff well

  • 5/5 J D. 3 years ago on Google
    I went into the emergency room on the Monday of the August long weekend with a shoulder injury, after I crashed my bike. The staff were amazing. There were a fair number of patients waiting so I was a bit deflated, thinking things were going to be a long time (4-6 hours). But, I was actually processed quite quickly, as were the other patients, and this is all happening in the middle of the COVID-19 pandemic! I had to wait about 40-50 minutes in the pre-holding area but they tied a sling on me, then was taken to an examination room. I was then provided a nice, warm blanket (I was only wearing bicycle shorts and a tank top), and then the nurse (Jez) asked questions and did a quick examination while another nurse put an IV in my hand in case they needed to put me out (they didn't). She cleaned up my road rash and bandaged my knees and then I waited for about another 40 minutes for the doctor. The doctor did a quick assessment, said she thought it was a separated shoulder, but they were going to do x-rays. Then another nurse wheeled me in the bed to the x-ray room (which was fun) and I was quickly processed for x-rays by the technician. Then, another fun ride back to the examining room. Jez the Nurse came back and gave me some Tylenol and Advil, explaining that that combo was good for the kind of musculoskeletal pain I was experiencing. Then, the doctor came back and said, yup, I had separated my left shoulder and that I would need to wear a sling for a bit and that I would be booked for a visit to the fracture clinic at CVH. She asked a few more questions and that was it! Jez the Nurse provided me with a printout I needed to give the fracture clinic and said that they clinic would phone me with my appointment in a couple of days. She mentioned that things can get hectic on a holiday weekend so just give the clinic a couple of days to call and if they don't, call them on Thursday or so. Jez gave me another sling, and I was on my way! I didn't time it, but looking at the texts to my husband, I probably went in around 12:45 PM and was done by 3:10 PM. So, just a shade under 2.5 hours. That's pretty A-OK in my books! And, all the staff were SO nice and patient! No one was irritable or snappish. There was an elderly man in the room next to me and I could hear him speak quite peevishly to the nurses and other staff, but they maintained their professionalism and pleasantness; it didn't even sound forced! I was very impressed because while it was obvious he was not fully competent, he was being quite provoking and critical of their efforts. I don't know if I could have held back! Lastly, I received a phone call from the fracture clinic the very next day, with my appointment for the following Monday. So, they were on the ball, too. I wish I could do a shout-out to all the staff at CVH who helped me on August 3rd, but I only got the name of Jez the Nurse. The other 5 or 6 staff (all women!) who help me, including the doctor, were just superb. Thank you for providing such great care. :)

  • 5/5 Serenity C. 3 years ago on Google
    Went to take someone to Emergency on Sunday August 2,2020 . I was waiting outside all worried this Security gentleman by the name of Marek , who works for Paladin Security was so so nice by acknowledging I had been so worried and frustrated he showed , not only he’s there to do his job but also showed that he’s so caring and nice to patients, visitors etc. Just the way he talks to people makes people feel happy. What amazing service that young gentleman has.

  • 5/5 rashmi R. 3 years ago on Google
    Best place for giving birth ? nurses are very helpful and kind

  • 5/5 Candice L. 3 years ago on Google
    I was taken to credit valley hospital emergency dept after arriving by ambulance due to severe pain and fever due to a severe kidney infection on July 7,2020 and was admitted to 1C. After 2 days of being on the unit, i was told that there was a covid outbreak, luckily the nurses were amazing and kept me calm. I was nervous of course but they put precautions in place right away, so i was in my room for the majority of my stay, July 7 - July 15, 2020. I have to give a Big Thank You to all the nurses and my doctor (Dr. Levitz) for keeping me safe. 2 of the nurses need to be comended for going above and beyond for me during my stay, Candace & Deepa of 1C these 2 women were absolutely amazing, they kept me calm and just had the Biggest Hearts? I've seen in a long time. There's a special place in my heart for these 2. Even during these hard times, all the nurses are doing there part at taking care of each patient. Thank you again.

  • 3/5 Trevor K. 3 years ago on Google
    nurses are very patient

  • 3/5 Andrea J. 3 years ago on Google
    While the experience at Credit Valley was good for the most part, we found that when they had to move my daughter from one room to another they should have waited for me to pack up her personal items. The nurse or staff that did pack her items left so many things that were quickly claimed by the other patient they then assigned to the room. Now we have to incur additional costs just to replace these personal items that were left behind and why I'm sure that hospital staff knows what belongs to them. If they had only waited 30 mins I could have done the full sweep of the room and pack up all the items that belonged to us. Not good for my first experience at this hospital.

  • 3/5 Kate 3 years ago on Google
    I went to the facility this past Friday. The experience was good but not great. The nurses were polite but not very helpful. I needed assistance walking due to my issue but did not get it. A nurse almost ran into me while wheeling a patient in the ER and it was uncomfortable laying on a cold bed while patiently waiting to see a doctor. Though it was not a very bad experience, I do think that their is room for much improvement in terms of staff having better customer care skills. Thank you to the nurse on staff that night who attended to me.

  • 2/5 Fatoumata D. 3 years ago on Google
    They need to improve their services. Nurses services sucks

  • 5/5 shilpa s. 3 years ago on Google
    I had a lovely experience in this hospital. I had an appointment for an MRI and I was skeptical to go to such a big hospital during covid times. The cleanliness, staff friendliness and punctuality really made my day. I was very happy with my experience and recommend to everyone.

  • 1/5 Vicki M. 3 years ago on Google
    Emergency team should explain ALL the rules to families of patients .. thanks to covid-19 family visitations are non existent .. emergency team neglect to mention family need to make appointment to drop off patients request for personal items .you put us in danger ..

  • 5/5 Rosario R. 4 years ago on Google
    I was recently admitted to Credit Valley hospital after suffering a fall and fracturing my hip. While waiting to see a doctor the nurses were all attentive and caring. The surgery was performed by Dr Jerome Levesque-explained what was going to be done, he's very personable at my surgery appointment and also a few weeks later at my post op appointment. I was in hospital for 1 week and honestly all the nurses and physio therapists were on point. I know that most times nurses/doctors are quite busy and cannot be there within minutes of anyone buzzing them so some patience is definitely needed. All in all they were all very attentive, caring and personable.I almost can't wait to see them again,,,uhhh not really lol.

  • 4/5 Muneeb S. 4 years ago on Google
    Had our baby here and my wife was pleasantly happy with how well taken care off she was. The only discouragement is it all depends on your luck which nurse has what shift! Some are very nice and some are too rough and come across as rude!

  • 5/5 Scott M. 4 years ago on Google
    A big thumbs up to the Radiation/Oncology crew at this hospital. Appreciated the help and support throughout my treatments. Thank you all again for the excellent care I received.

  • 3/5 Eileen B. 4 years ago on Google
    Last year my mother experienced limbs paralyzed,now she looks like a normal person.So today I want to share something with the paralyzed person. 1.when the physiotherapist and occupational therapist can not give you any help,do not give up. Some therapist ,I remembered the one therapist's name is Mary, gave my mother hope and told her the muscles would find the way to the brain and recovery was coming.The therapist said full range movement,but the patient and patient's family had to find the solutions of how to do full range movement by themselves. And at least half of the therapist did nothing,just waste the patient's time.My mother spent 8 weeks in day hospital during the November,December of 2018,but actually just wasted time and made her very tired. 2.The nurses were the worst part. At that moment,my family tried best to find the best solution to get recovery. The nurse from community center came to my house without notice,on that day,my mother just discharged from hospital and already spent 2 hours with 2 therapists,at the moment my mother was very tired and weak,but the nurse spent one hour to kept asking my mother if she wanted committing suicide! The nurse of day hospital,named Laura,asked my mother if she was short of money,where the car was parking,and when Laura talked about there were so many person were paralyzed,she was very happy.Laura did not know 3 hours out of house made my mother very tired and Laura's laughing made my mother very frustrated. But Laura still continuing her paper work and asked my mother 10 questions about committing suicide. During the next day hospital visits,my mother did not want to Laura,but the therapist said my mother must to see Laura every visit,because Laura works like a doctor in day hospital.But Laura know nothing about recovery for paralyzed patient. 3.aggressive recovery My family thought about going to USA to get good recovery therapy,and later I found a neurologist in USA.This neurologist told my mother aggressive recovery was very important,so my mother spent 15-20 hours/day to doing exercise.And I searched on the website and found that the recovery time should take 2 years,not 6 months.But the first 6 months' exercise was very important for new nerve growing. 4.About donation of money. My mother could not go to work after she got paralyzed limbs,and the 2 nurses already asked my mother about the financial problems and my mother told them my relatives financially support her.Actually for the EI,the first 8 weeks should wait 6 weeks to get the money,but for the second 7 weeks my mother had to call service Canada a lot of times and went to Service Canada office 2 times.But Credit Valley Hospital kept sending letters to my mother to ask her to donate money to hospital.

  • 5/5 Gareth W. 4 years ago on Google
    The people whom we have dealt with over the years were all awesome. Always a very clean facility with the welcome of lil coffee shops and pizza restaurant at both ground floor entrances no hassle to grab something last min. for your friends family and or loved one (there is also a gift shop as well).??????? Easily find your way around signs everywhere. I enjoy seeing the different artwork around .( Parking is an issue here )

  • 1/5 Steve C. 4 years ago on Google
    MRI WASHROOM, please Renovate, the toilet is not the height for a wheelchair, plus the Room is a Triangle, not a square, NO ROOM!!!, and the wait room is not open enough for wheelchair and people, the staff is amazing, but are frustrated with lack of places to help all people, let work smarter not harder!!!.

  • 2/5 Charles L. 4 years ago on Google
    I brought my wife to Creditview Hospital on Feb 26, 2020 with a headache and numbness and tingling in her left arm. We got here at approximately 3 o'clock and then it was 5 hours before seeing a Doctor and then after 3 more hours it was determined that she was to be admitted. She was to have tests done that would not happen until the MondayIt is now after 5 on Feb 27th and after spending 18 hours on a recliner in the emergency department my wife has chosen to not remain forgotten on a recliner in a corner. There has been no nurse to see her for 4 hours or so and she was told she needed meds for high cholesterol which she never received. She will be better off at home and receive the treatment as a outpatient.

  • 1/5 MOHAMED A. 4 years ago on Google
    Rude reception at the Fracture clinic Waiting time with appointment can exceed 2 hrs!! Whether you walk in or with appointment, they will waste your half day, so take day off and be prepared

  • 2/5 Chika M. 4 years ago on Google
    The best thing about this hospital is their super friendly and patient focused staff. On the other hand, my wife's day surgery appointment was mixed up when she came to the hospital with something completely different from what she went to the hospital for. It was an administrative error, but it was not a good experience. Secondly, there was construction happening at the hospital and no one (including doctors and nurses) knew where things were causing disorganization in the units. It was also a bit scary despite being reassured that everything was ok by the staff. Thirdly, the parking costs puts a huge strain on patients that come in for treatment. It’s really expensive and needs to be looked into. The hospital should re-consider cutting parking costs or providing alternate solutions for their respective patients. Some patients might not have the ability to afford the daily or hourly parking rates. The last thing is the wait time. It is very unreasonable and unrealistic at times. Not sure why this is the case to be honest. There are some good things with the service ticketing, but that is apparently not enough. There needs to be some sort of process improvement team to look into the way things are done and perhaps adopt better practices which will make things more efficient improving timely patient care.

  • 5/5 Hawa A. 4 years ago on Google
    I was diagnosed with thyroid cancer and referred to Dr. Niaz. I was under his care for 2 weeks and did a surgery. I do not have the words to express my experience with him. My whole experience with him and his stuff was just beyond amazing. I definitely recommend him and his practice.

  • 5/5 John H. 4 years ago on Google
    The volunteer who looked after my mom in ER (her name is Teresa) was amazing.

  • 5/5 D 4 years ago on Google
    Morag at the Genetics department is absolutely wonderful. She is knowledgeable, kind and very professional.

  • 1/5 Mandy B. 4 years ago on Google
    My granddaughter is 5 years old. She fell at school and cut her chin open. They were at the hospital for for over 6 hours waiting for stitches. They put the numbing cream on and said it would be about 15 minutes to do the stitches, 2 hours later they finally came. This is unbelievable to have a young child wait that long.

  • 5/5 Roxanne T. 4 years ago on Google
    Nurse Leodina Bolentiru was an amazing and caring nurse and took care of me while I was in pain. She made me feel comfortable and was always there when I needed assistance. She is very friendly, professional, and patient. She is the definition of a nurse - kind, caring, and attentive to patients needs. Thank you again nurse Dina for all your help! My family and I are very blessed to have had you by my side! -Ken Ali

  • 5/5 Darren L. 4 years ago on Google
    I will be posting 2 reviews as my experiences between different areas has been drastically different. All I have to say is unit 1E medicine care has been absolutely fabulous compared to all the other units I have been to (and I've been to 4 others). Special shout out to nurse Dina and Alona in 1E. I have been there for over a month and as all the nurses in 1E have taken great care of me and family (due to circumstances, yes we've all had to be there 24/7).. Dina, Alona have especially shown great compassion, care and take time out of their busy 12 hour shift to talk to us and show empathy towards us during this difficult unexpected time. It's sad to say we've had to move to unit 1D (rehabilitation) for the last week, but so far it's been great here as well. The nurses and physio teams here are also fantastic but seeing as it's only been a week we haven't had a chance to really connect with the them (again they have been great). Just the other day Dina saw me from across the hallway from 1E (she was on a break) and again took the time to make here way over to see how we were doing and make sure to give us a hug and check in on progress. Being in the hospital for 3 straight months (when you thought it would be a couple days) takes a toll on a person and family. These small gestures and signs of compassion go a long way in helping the healing process and the mental side of things. Thank you so much for all that you do for all your patients. Also a special shout out to Dr Israelian who has been our lifeline in really understanding, seeing and looking into the issues we are facing, when most other doctors have said there nothing wrong and have looked to discharge my sister, even though she's all of a sudden lost the full feeling in her legs and ability to move them and walk. Thank you for everything you have done for her Dr Israelian and being patient with us . Now that we are being given the proper care in 1E and 1D, we see the progress that's happening daily after more than a month of things just getting worse and we can see the light at the end of the tunnel.

  • 1/5 John M. 4 years ago on Google
    Not that there’s many options for hospitals but be prepared to wait long. 12 hours just to get an ultrasound, that’s what you get with free health care.

  • 1/5 Ms. Herveen S. 4 years ago on Google
    I wish I could give the hospital a negative 5. My brother is in ICU and the nurses are absolutely inconsiderate and unresponsive to patient needs. 1)He asked his nurse for help adjusting him because he was in pain. She immediately said I will give you pain meds ignoring his requests to adjust his tube... Thank God for our mom, he was in sooo much pain. My mom spent 3 min figuringout the issue and corrected it. The nurse came back with the meds, we told her no need, the issue was with the tube, she was like oh, OK. Just clueless, unapologetic and not interested in helping. 2) asked the same nurse to help adjust his seating and slide him over. She said she will and 10 minutes later went on break for 1 hour leaving my brother in pain and discomfort. She did not even tell is she was going. My brother then asked my mom and I if we could do him a "favor" and help him move his body over! Absolutely heartbreaking. I then walked the halls and literally had to request a nurse desperately to come help because there were too many tubes and I was scared to move his legs. This hospital is horrible... ICU is terrible.

  • 1/5 Abid Z. 4 years ago on Google
    Poor staff. My infant waited for 8 hours in emergency and yet no diagnosis and no doctor came to see my infact. The nurses are pathetic and disrespectful in the child care B center. I don't know how long its gona take for the doctor to come. Avoid this hospital ! This hospital is to make patients sick and not to cure them!

  • 4/5 anh h. 4 years ago on Google
    Gave birth here the doctors are great!!! I had a billing issue but they responded and it sorted it out.

  • 1/5 IQHK R. 2 years ago on Google
    Mom is sick with covid, we go to emergency and they only want mom inside and no one else, i explained that she needs someone to translate but they keep denying me to go inside more than once, they took my mom inside and have her waiting for a doctor for more than an hour while shes shivering and thirsty and hungry as she couldn't eat for two days while throwing, later on they literally throw her outside the emergency and tell her you fine go home, they know she's bearly able to move, they know they supposed to call me when she good to go but they didn't, i come pick my mom and she tell me other patients had their family with them so why you they didn't let you?! Horrible staff and horrible experiences and after all they didn't even tell her what she need to do Calling these people Hero's. I don't believe so!!!

  • 5/5 Catarina D. 2 years ago on Google
    I came here at 31 weeks pregnant with some serious complications. I was immediately cared for by the nurses and doctors in the maternity ward. Under the amount of stress and fear I was under they made sure I felt safe, heard and that they were doing what they felt was the best for me and my baby. The team of nurses and doctors who looked after me for the time that I was in the hospital were just beyond amazing and that’s something I will never forget. The NICU nurses and doctors are just as amazing and care about mommy and baby. They have been supporting my partner and I through the entire process. Thank you for your services and for keeping me and my baby healthy. I have been to many hospitals, but this was the first time I left a hospital feeling like I got the care that I needed.

  • 5/5 Michelle L. 2 years ago on Google
    I am absolutely happy to say that I have now had two of my kids out of three at credit valley hospital, and both times I was very happy when I left! My first son I had there and I had him vaginal birth and I felt well taken care of! My second son I had a Brampton civic hospital and I ended up with a emergency csection, and I was left high and dry right after and it didn't help that the Pandemic just started so my husband had to leave right after so I was left alone as soon as I could move my legs . I only had two good nurses!! My third child , my daughter I had at credit valley and I had to have a csection and I'm so happy I went back to credit valley hospital because Dr. Moore was amazing and the nurses o had even more amazing!!!! And Dr Mackinnon was amazing too , my daughter had to go to the NICU 48 hours after birth and they took care of her so well . The nurses there are absolutely amazing and made me feel good to actually get a bit of sleep while I was there !!! If I could remember all the nurses names who I got to meet I would because they deserve to be recognized!!! But unfortunately I was there for 5 days and was so tired that I can't remember which I feel awful about but just know the nurses in the birthing and labor and the NICU are all amazing!!!!

  • 4/5 Matthew G. 2 years ago on Google
    My nose doesn't hurt painful while I went there to covid test in parking area. But it's very good

  • 5/5 Marian B. 2 years ago on Google
    Just had an MRI for first time and everyone in the Diagnostic Imaging department were really nice, helpful and answered all my questions. It was easier than I thought.

  • 5/5 Mark S. 2 years ago on Google
    Easy going. Don't come to the hospital if you want to run marathons. I see so many patients like myself that just wants to get out. goes both ways Respect goes both ways. I had to learn to be patient because things move slowly but they do move.

  • 5/5 Lorie T. 2 years ago on Google
    The best emergency care I have ever received from a hospital. They were very organized and efficient today. Dr Leung on duty was very caring

  • 5/5 Isam A. 2 years ago on Google
    A BIG THANKS to all the amazing staff.. Specially CCU Erin day nurse and Tu night nurse I will forever be grateful for your kindness ❤

  • 4/5 X A. 2 years ago on Google
    I would recommend anyone to go to this hospital for emergency over the disgrace Oakville Trafalgar. Yes Its not perfect and can use improvements but its a hospital after all. People need to understand that wait times can be long because there are people with life threatening conditions meaning that if they do not get immediate help they'll die. There are several people who clog up the ER with non emergency issues who can see their family doctor complain about long wait times.

  • 4/5 Shirley G. 1 year ago on Google
    I spent a total of 50 days being treated for cancer & lung infections, never thought I’d see my home again. This all took place during Covid. Thanks to all staff I got the best care anyone could ask for. The only thing was nurse’s not having much downtime, if any, to look after so many patients. I’m back home & being treated really good again with setting up a respirator & other things I needed. I feel so blessed to be home & doing things around my house. Thank you Trillium staff from the cleaning, food, nurses, technicians, Drs & many more at Credit Valley Hospital for giving me the best care possible. Shirley

  • 1/5 T C. 2 years ago on Google
    On Feb.5, 2022 Saturday I visited Credit Valley Hospital emergency for treatment. I waited over an hour in the waiting area for screening and was told it would take another hour to be screened by a health attendant and waiting for a doctor was much longer. So I left at that point. I went to another hospital emergency in the Markham area and received the care in little over 3 hours. I respect the Peel Region health care professionals. But it seems to be the norm to spend 6 or 7 hours at the emergency at the Peel region hospitals.

  • 5/5 Taylor B. 1 year ago on Google
    I was really nervous for my experience to be poor after reading all of the poor ratings on this hospital. I was very surprised at how incredible my experience was in day surgery. The cleanliness of the hospital, the organization of the entire system, and the kindness of all the staff made it such a positive experience. I’m grateful to all the nurses, doctors, technicians, and admin staff for all of their warmth and kindness!!!

  • 3/5 Hanan S. 1 year ago on Google
    One of the biggest hospitals in Mississauga with good facilities. Wait time however is getting longer & the staff at times don’t bothers you. Also, I think this place also needs more cleaning on regular basis. There are parking in front of the place that’s pretty expensive.

  • 5/5 Juan S. & family - J. 9 months ago on Google
    I will always be grateful for the Credit Valley Hospital and the urologist department. My son had his surgery here. Thank God everything went well. The doctors, nurses, and staff members of the urologist department (one day surgery) are just amazing. They show that they care and took special care of my son (toddler). Fully recommended 😉😎🤟🏻🍁🇨🇦

  • 1/5 M R. 9 months ago on Google
    poor service my mom was admitted on 2C. they took more than 1 hour to come take my mother's vitals and do an assessment. when I told them my mom is having a panic attack they didn't even come assess her there was a patient bedside whose bed alarm went off for more than 10 mins and the nurses didn't come until I went to nurse's station for help

  • 1/5 manpreet l. 8 months ago on Google
    I wish there is a option to give zero star, visited hospital at midnight due to an emergency, there was 4 hour wait on that time but unfortunately doctor came to visit after 8 hours. A person is in pain but staff just giving us wait time eta, visited this hospital because got some good reviews from few people but had a worse experience. Never gonna visit again and will not refer to anyone.

  • 5/5 Tania N. 4 months ago on Google
    I honestly am so grateful to Credit valley. My elderly mom had covid and horrible horrible horrible nausea, vomiting, diarrhea. She could keep nothing down.. Not even light liquids to the point where even drinking water was insufferable to her. I came running to Credit Valley because of my previous experience when I fell ill. I cannot thank Credit Valley enough. We were triaged and registered within 15 - 20 minutes. It would have been less if we didnt need updates to our contact information. She was taken to the care center and was in a bed within an hour from this time. We waited around 2 hours for the doctor to see her, which by the way was totally understandable because she was constantly watched by nurses. The nurses are absolute sweethearts. It was in no way a quiet day but when you needed to speak to a nurse, they were there immediately. Even when we didn't they came and checked up on my mother every 1 hour. She was constantly taken care of. When she needed to sleep, the nurse even brought her an eye mask so she could sleep better. These may not seem a big deal to many people but it was a huge deal for me. She fell asleep almost immediately after putting on the eye mask. She was on an IV drip almost immediately after her discussion with the doctor, who, by the way checked back on my mom several times too. Within a few hours she is talking normally and resting soundly. I have nothing but good things to say about Credit Valley. Of course if you're wanting to be seen and out within an hour or two that is simply unreasonable for any ER unit but they there was no negligence in my mother's care. I am so grateful for the lovely emergency nurses that helped my Mom to come back to her normal lively self. I cannot believe the stress that nurses go through in ER but I found no nurse that wasn't willing to help out and wasn't kind. My mother hadn't slept for 7 days. Imagine my relief in hearing her snore soundly? Anyhow like I said, excellent experience. They left no stone unturned for my mother's care. Thank you thank you! You all truly represent the pride of healthcare.

  • 2/5 Syed N. 4 months ago on Google
    The process was smooth for my scans, but they initially forgot to check me in while I waited inside for my turn, and the biggest issue is they said they accept Guard.Me student insurance. But they don't, I got the bill which I had to pay in cash later. For my fellow students they don't accept Guard.me for any type of test or scans.

  • 4/5 Priya B. 3 months ago on Google New
    Before I share my unbiased review of the staff at CVH, I must say that the reviews about the hospital staff who service here (clerical admins, technicians, nurses, physicians, etc.), are entirely dependent on who the patient/reviewer deals with. The reviews should not generalize the quality of care here as every visit and experience is of a unique case. I arrived at the ER one early Sunday morning with unbearable pain. A technician at Triage assessed my symptoms, performed a blood pressure test and put me in the waiting area. There were other patients arriving in the ER around this time. After a long hour of continuous pain, I was assessed by another technician (out of plea) where she did a blood pressure check, blood work + urinalysis. I was slightly relieved as this would possibly expedite the results to the ER physician. 1.5 hours after waiting in the ER, I was called along with other patients to wait at RAZ - an open atrium where just one ER physician was on site assessing multiple patients. Every seat in the waiting area was filled. A nurse called patients to assess them based on their symptoms. From there, it was just another waiting game. Few patients voluntarily left due to the lengthy amount of hours spent on waiting! About 6.5 long hours later, I was finally called in to wait in the examination room . Had a third blood pressure check done by a nurse. Was greeted by Dr. Baimel minutes later, who was stunned as she mentioned that other patients who were registered after me were seen before me. Unsure of the cause for this (poor organization?), as I was almost planted in my seat to hear my name for nearly 6 hours (talk about patience for patients). Irrespective of the confusion, she performed an informal "bedside" ultrasound. The results were inconclusive, and she suggested I get a formal ultrasound (but would need to wait additional hours for testing + results). By then, it had been a total of 7.5 brutal hours into a Sunday afternoon and I did not want to stay any longer, and was thus prescribed pain medication. Although my pain subsided, I needed closure + peace of mind of what happened (especially after all the waiting). I had Dr. Baimel set the ultrasound appointment for me the following morning. The ultrasound testing was done at the Diagnostics Imaging Centre. The receptionist there was nice and helpful. The ultrasound technician was very informative and patient with me. Also very transparent; she mentioned I was supposed to have my kidneys filled with water before testing and that the hospital instructions to not eat/drink anything 12 hours prior to the testing was incorrect. I had to have the ultrasound redone after 30 minutes of drinking water. Fast forward - was sent to ER for new registration and assessment. Was sent back to RAZ to see an ER physician. The wait was incomparable to the day prior; I entered an examination room within ~15 minutes. The highlight of my visit at CVH was being assessed by Dr. Gregory Rampersad. I generally do not praise... but I feel he took the time to review and understand my first trip to the ER. This made the assessment efficient, as I did not have to reiterate why I was there for the "nth" time (aha). He also acknowledged the amount of hours I had spent just on waiting and was apologetic about it. On another note, there is a common conception that doctors rush their patients out to serve others in queue (which does happen, and maybe too often!). However, I did not feel rushed to leave the room by him at any point until I was confident enough to do so on my own. Although my symptoms were mild and was feeling much better than before, he remained in the room with me and answered all my questions about the test results/diagnosis, causes, treatment and post-care. I appreciate the attentiveness, informative responses and really appreciate his level of patience. On a first impression, Dr. Rampersad seems to be an all-around + effective medical provider.

  • 1/5 Sush S. 1 month ago on Google • 2 reviews New
    My teenage son was hospitalized for 3.5 months due to the negligence of the ER doctors. We have had to deal with significant discrimination and mental harassment, unfortunately. We have been treated as prisoners. My son was relocated thirteen times and placed with elderly patients in just four weeks. The nurses didn't take the old patient's diapers out of the room after changing them. For days, the room had not been sanitized and had a terrible smell. I requested the station nurse to clean the room multiple times, but was insulted instead. When you ask any genuine questions or display any concerns, these ill mannered and poorly trained nurses treats you with so much smugness. The nurses at this hospital are overwhelmingly focused on harassing patients, regardless of patients age or seriousness. I witnessed a nurse physically causing physical harm to an elderly patient. The most disgusting experience I have ever had in my life, let alone for my son. This hospital is a nightmare to be in. They made my son feel depressed because of the hospital's toxic environment. Rather than progressing, his physical and mental condition became worse. I guarantee you that nobody is able to aid you here. It's just a disappointment.
    17 people found this review helpful 👍

  • 1/5 Sarah B. 4 weeks ago on Google • 1 review New
    I had reached out to the Rapid Care Dermatology Clinic this morning to try and get an appointment for a quick Corticosteroid injection with Dr. Christine Webster. She said I could call the front desk to get an appointment with her because of my HS and the nature of the condition and flare ups. Got through after 20 minutes of calling expecting to have no problem booking an appointment, only for the receptionist to tell me I had to wait till May to see Dr. Webster, when the injection normally takes 2 minutes to do and is a treatment for really bad HS. I have been on 3 rounds of medication and the only treatment option for me is the injections. To be told by the receptionist she couldn’t book me for an earlier appointment after the permission of the doctor seems like a miscommunication and the receptionist was very rude to me when I asked her to check with the doctor and reach back out to me. Not very caring, understanding or at all compassionate. I was told she was the only one on the front desk today, but that isn’t an excuse. I basically was told there is nothing they can do for the immediate pain I’m in from my cystic activity and to try other dermatology clinics. I was floored and shocked. A 2 minute appointment and I can’t get one until May, even though the doctor said that I could just call the front desk and they’d book me a shot if I was having a really bad flare up. Wow…


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